O'Callaghan Eliott Hotel
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Historical Traveler Reviews O'Callaghan Eliott Hotel Gibraltar
Have just returned from a stay here. The scaffolding and mesh are still there. The area around the swiming pool could do with a makeover. Thought this a bit pricey at £150 per night, room only. Bar staff really friendly.margaret turner
Definitely a building site - very disappointed
Have wanted to stay at this hotel for ages - it is an expensive hotel but as it was a special birthday for my husband we decided it was worth it! We were very disappointed. The rooms are more like 2 star, peeling wallpaper, grotty bathroom etc. We arrived on Saturday evening, by Monday morning the builders returned and drilling was right over our heads! I rang reception to ask them to change our room so that they could hear what we could in our room!! They did change our room to the opposite end of the hotel on a lower floor but still it was a poor room. The staff are friendly the prices are high (especially in the rooftop restaurant) and it is certainly not worth 4 stars.
We hope that returning guests will now see the benifits of the work and appreciate how worth while it was in the end.
The good points:
Its right in the town centre. Thats it..!!!!
Just returned from my holiday, it went as follows..you be the gudge!
Fly into Gib.
Arrive hotel, find it coverd in scaffolding and green mesh netting also find we do not have a sea view room as requested (in fairness this could be due to the company I booked the holiday with not passing on information).
Go to room and find it is flooded. The toilet was overflowing, as room was dark nearly went my length slipping on the wet floor...I hate to think what was in the water.......nice! Reception informed they need to send a plumber quick, they send a cleaner who doesn't speak English (English the official language of Gib!) I try to explain the toilet is leaking from the rear of the toilet, she needs to get a plumber QUICK...eventualy I leave her to figure it out...... a few buckets later...
We are moved to next room (ROOM2). A smokers room (we are non smokers but aparently it's all they have). After a days traveling and having wet feet from he overflowing toilet, I look forward to a nice shower. However, there is no cold water so the shower is too hot to get into .... I nearly scald myself trying to shower. I give up!
We decide its now too late and we are too dirty to go anywhere so retire to the hotel restaurant. I choose a dish (costing £18.95 , well I was hungry ) after eating most of it I find a large insect cooked inside...... I call the waiter over who doesn't speak English (yes...English is the official language of Gib) reluctantlyand only after I insist (and I feel as if I'm in the wrong) I'm given my money back. I suppose you can't stop insects going into food but when you pay nearly £19 for one dish and its a 4 star hotel you at least expect to be able to eat it! I'm no millionaire and quite honestly object to being expected to pay £18.95 to be served a single dish which was not even edible.
Packed bags. Asked staff to move our bags to our third room when a serviceable room becomes available.. we were told "oh thought you could move them on your return"...They expected us to move our bags again..
Returned from a great day out on the Rock. Looking forward to our first shower. Given a room with a view; but can't see much because of the scaffolding and the green mesh. Can't leave room window open as someone could climb the scaffolding.
Next morning woken to the sound of drilling and hammering in the room directly above. Shouts and swearing from the builders are clearly heard. Dust and lumps of brick/rubble fall through the air vent...The morning news on the tv cannot be heard through the noise of the builders stereo! Cannot open the curtains or window of room as the builders are on scaffolding outside room. Builders shouting up the internal corridor ducts to the floor above......ah a scene from TV's holidays from hell...no day 3 of our holiday! The wall paper is peeling in all 3 rooms I was in but I suppose thats why they are renovating the place...
And so it continued for the next few days....The staff were informed of the problems as they occurred! The builders were "spoken to" (aparently - but the radio never lost its volume nor the language its colour!) no reinbusment of any kind was offerd in fact we were asked to feel sorry for the staff who have had to put up with the customerscomplaining for months!!!!.... the staff were on the whole nice... but they are supposed to be aren't they?
However, a few last points: the TV in the veranda bar would change channel mid programme to Spannish football or whatever the waiters/bar staff wanted. Considering the average audience was British putting on Spanish programmes seemed "silly". Even when specificaly asked to watch a BBC1 programme it was changed half way through to Spanish TV! Some of the waiters would drown out the tv with shouted greetingings to ??passers by??? Can they also not talk quietly and not shout loudly at each other when talking?? Most of the waiters/bar staff could not speak english but English is the official language of Gib......I asked for menu's they didnt apear, I asked staff questions on food etc and they didn't understand...
This hotel only deserves its 4 stars for its price....the kit is all there small gym small pool (don't sun bathe next to the pool in case a staff member dives in and splashes cold water onto you because that is really nice when that happens as we all know and there are at least three signs saying no diving!? so why are the staff 1 being inconsiderate and 2 diving when it says no diving??) To be honest with the building work going on and lack of english speaking on the part of some of the staff and down right rudeness on behalf of other staff not only lets the good staff down (the people on reception and one of the main waiters who speaks good english they were so nice and I couldn't fault them)but makes it a place worth avoiding.....
This is our third visit to Gibraltar and we are enthralled with the people, the place and the lifestyle. It was the first time that we have stayed at the Elliot and we got a great deal through Airmiles. Although there was a good deal of refurbishment going on there was little disruption to the guests. The refurbishment of the rooms is needed but it didn't detract from our break. I would not have been too impressed if we would have had to pay full price during the refurbishments.
The restaurant was first class although a little pricey - but what the hell, we were on holiday! The bar staff were great - friendly, attentive and chatty -and more than willing to help.
We will be back in Gibraltar in September but will be staying at the Bristol unless we can get a good deal at the Elliot as rack rate is far above what you would expect to pay in this sort of holiday location - but that's the case with most of the Rock's hotels.
I cant see why anyone has a bad word to say, i have been to gibraltar about 6 or 7 times and the one time i stayed in the eliott was the best by far, i would reconmend this to anyone who is staying in gibraltar.
Why have other reviewers moaned?
My wife and I have just returned from Gibraltar and spent an enjoyable few days staying at the Eliott. Before we went we read the reviews posted on this hotel and have to say that some people appear to look for things to moan about. OK, so our room was "tired" from the decor point of view, but it was clean and relatively spacious and we saw absolutely none of the staff impoliteness one of your other reviewers complained about. On the contrary, everybody was extremely friendly and very helpful. The breakfasts were far superior to those we have previously had at The Rock and the meals in the brasserie were excellent, in choice, standard and price.
We shall certainly go there again and, with a complete refurbishment planned for early 2006, the Elliot becomes and even better choice.
We booked our room from their website.
The room itself was similar to a UK Travel Inn room (though the Elliot rooms cost more).
We asked for a Sea View room which they accomodated for us.
Sky TV is in the rooms and also in the downstairs Bar.
Breakfast was a buffet with loads of cold food (cereals/juice/bread) and whatnot on one table, and cooked food (eggs/bacon/etc.) on another.
There is a mini gym on the upper floor - not too much in there though. There is also a swimming pool and sunning area on the roof which is nice when the sun is shining.
The staff seemed friendly and helpful.
Genarally accomodation in Gibralter is on the pricey side but this place takes the biscuit, I'd have been disappointed even if I'd paid half as much. This is not a quality hotel.
I stayed here on July 29 2004. We checked in late afternoon and only one room was ready, the check-in staff were efficient, if inattentive, and the rooms bland.
The views from the balconies are good, but if you are looking out late at night expect a reprimand from the night manager, who, after strolling around the car park for fifteen minutes started bellowing up at me to go back to bed. I kid you not.
If I'd booked for more than one night I'd have cancelled and gone elsewhere, as while the other hotels in Gib may be of a similar price, I don't believe they can possibly be this poor.
I have stayed in the Elliot twice and both visits have been excellent.
The staff have been very helpfull, and the food is good. (better breakfast than the Rock!) The rooms are a good size and very clean. The roof-top pool and bar have stunning views all around. Another plus point is the location, just 100yds off Main Street. I would have no hesitation in recommending this hotel!
Hotel trading on over-rated reputation
This hotel was disappointing. Its literature describes it as a luxury hotel but our room was scruffy and the replacement on which we insisted was barely 3* on European standards. Staff did not appear to work as a team and barely smiled. Breakfast was run by staff who came in in their outer coats. We spoke with the young Irish manager who was keen to tell us about her problems. The hotel's main advantage is its location off the main shopping street. However we would not rush back to stay there. Gibraltar as a whole is looking a bit dated and run down by comparison with the thrusting town of La Linea just across the frontier in Spain. The political uncertainty surrounding Gibraltar appears to be discouraging investment in Gibraltar's infrastructure.
TripAdvisor Reviews O'Callaghan Eliott Hotel Gibraltar
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