O'Callaghan Hotel Annapolis
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Historical Traveler Reviews O'Callaghan Hotel Annapolis
Was lucky enough to get parking on the street right out side hotel. Lobby was nice. Thats about all the good for this 3* hotel.
Room was the worse we have ever stayed in. The bathroom floor was dirty, there were stains on the rug. The sheets were still dirty, they seemed like they were never changed. The bed was like laying on cement and the sheets like cardboard. My husband and I both broke out in a rash and I must have sneezed 100 times from the dust and musty smell from the heater. The heater was either very cold or very hot. Was very uncomfortable. After about an hour of trying to fall asleep we decided to drive the 2+ hours home in a snow/sleet storm. Upon checking out the manager apologized and offered us another room. We declined at this point we just wanted to get home to our own bed. The manager said he would credit us for the room charge. Would never stay here again nor recommend it to anyone else. We wanted to have a nice romantic weekend in downtown Annapolis but ended up going home in the middle of the night. I have stayed at 2 star hotels better then this.
I am orginally from Ireland and my husband and I thought it would be a great start to our Ireland vaction to stay here the night before we flew to Ireland from BWI. We traveled to Annapolis from PA and arrived around 10:30 pm. Our 2 year old daughter was with us and was sleeping on my shoulder. Even though we were the only people in the lobby, it took us 25 minutes to be checked in. Evenatually we were given a keycard and directed to a room. To our horror, we discovered that someone was already in the room they gave us. We were able to open the door with our key and only knew someone was in there when they yelled at us from the bed. We returned to the lobby where we were given another key and directed to another room. Unbelivably, the same thing happened and we distributed *and frightened) an eldery lady. We returned to reception again and were apologized to and told that we were being upgraded to a suite. Gladly we made our way to this room. I called recption to ask them to bring up the pack and play crib that we had reserved to be told that they had none. A few minutes later we were told that they had made a mistake and the room we were in was taken and we had to move. I was furious by this point and our tired 2 year old was screaming. We were given a key to another room and made our way there. When we opened the door, we discovered that the room hadn't been cleaned. Dirty towels were on the bathroom floor, beds not made etc. I went down the reception again and we were told to wait in the lobby while someone cleaned the room!!! Our stay here was disgraceful. It was almost midnight after we were eventually in a room. If my daugher had not been upset and tired we would have looked for another hotel.
We won't be back here!
Here's a copy of the letter I sent to management, and to their headquarters in Dublin:
I am writing this letter to inform you of our disappointment with your Annapolis hotel accommodations on New Year's Eve.
From the pictures and description on your hotel's web site I was under the impression that this was a luxury hotel, and certainly the price indicated so (over $200.00). The lobby was very nice, as was the hallway carpeting. However, our room (#343) looked out upon an alley with a dumpster parked in it. We also noticed the following:
Both top corners of the window valance were undone from the wood frame, which was exposed, and were hanging loose. The wallpaper was coming unglued near the location of the room heater. The carpet was stained and had cigarette burns on it. We had requested a non-smoking room.
Some of the drawers in the dresser did not work, and one was broken. The bathroom faucet was loose in its attachment to the top of the sink, and the toilet paper holder was not closed and was the cheap stainless steel variety found in fast-food bathrooms.
Lastly, there were no bathrobes in the room and the coffee the next morning tasted very old. In our opinion, a luxury hotel ought to at least include a continental breakfast. The room heater was also quite loud each time it started up during the night.
All in all, we expected a luxurious room, but what we received was average to below-average in quality. To top everything off, there was an additional parking fee of $11.00, and your free shuttle to downtown Annapolis only left once per hour [and this was on New Year's Eve!].
I hope that you will improve things at your hotel in the future.
Poor service and poor quality
On a recent visit to Annapolis I found the service and quality poor. The staff was very abrupt and clearly agitated when questioned concerning siteseeing events and other services that a normal concierge would provide. Since the hotel does not have any snack vending machines on the premises I elected to pay $8 for a slice of cake that tasted like it had been sitting in the refrigerator for weeks. When I advised the employee the next day concerning the cake I was ignored as though my comment was not valid.
Upon arrival my room had only one wash cloth, the curtains and tie backs were torn, and the bed coverlette was nasty smelling. The room was dusty and had residues of previous tenants left in various places. When the smoke detector alarm went off in my room and I smelled a burnt wire smell I called the front desk and was dismissed that the alarm probably needed a battery. When the assistant came to inspect the smoke detector he clearly smelled the burning smell as well.
On another occasion I went into the restaurant and requested a cheeseburger that was priced at $9. The same employee that ignored my concerns about the cake was too eager to bring the sandwich to my room. Since there were only two diners in the room I had advised him that he could bring the sandwich if he wanted to my room. When I offered to pay in advance I was presented with a tab for over $17 for the cheeseburger because it was considered room service. I informed the waiter that I would wait for my $9 cheeseburger and transport it to the room myself for $8 cheaper.
Understandably the hotel is not the "Four Seasons" and I did not expect imported Irish linen however when a service amenity is offered for example shuttle service then the shuttle van should be running. Since I have lived in europe and traveled most of my adult life my expectations are that the hotel should be clean and the staff should be hospitable. Unfortunately, I did not find either at this hotel that aligns itself with european tradition.
Subsequently, I will view this unfortunate experience as a learning experience and I will never stay at O'Callaghan Hotels again. I strongly recommend that your organization strive to improve your overall quality in product and service delivery.
We stayed at the O'Callaghan Hotel in Annapolis in Dec '03 and while it's not terrible, I wouldn't recommend it. The room we checked into looked fine but at night, around 1 AM, the toilet overflowed and flooded the bathroom. When we called, we were told we would not be able to change rooms until 7 AM. That was horrible!
Plus, the garbage truck was so loud it kept us up at night while we were trying to not think about the flooded bathroom!
Once we moved to another room, it was better but I'd say stay elsewhere.
Not worth it
The rooms are nice enough, but nothing special.
Upon checking in, there was a mantle with numerous cards thanking the hotel & staff for wonderful stays. That's where it ends.
The staff at the front desk were short, curt and not at all helpful. We stayed there for a wedding and as we were waiting in the lobby for the shuttle to take us to the church, it took over 15 mins for a staff member to inform us the shuttle was "having problems" and wouldn't be able to take us. They didn't offer to call us a cab and told us there was no parking by the church (which wasn't true once we got there, after walking the mile).
Beware of the valet parking ~ they do not tell you but it's $11/day. When you pull in, you have no choice but to valet, there is no self parking. Plus they charge you each time you take your car out. Your other option is to try to find street parking.
Part of my family went to breakfast one morning. First, they charged my aunt for a buffet when all she had was cereal. After that was rectified, when they checked out, they realized they were charged twice for breakfast. Someone else just charged breakfast to their room, they don't even check names or anything. Funny little idea, but not when it happens to you!
Overall it just wasn't a pleasant experience. The wedding reception was at the Loew's down the street ~ which was gorgeous. Stay there for the extra $$ per night.
I always try to stay here
I like this hotel! They usually have a good rate offered on their website, and the hotel has a lot more character than the large chains. Sometimes the valet parking is problematic (USNA football games), but there is a city parking garage a block or two away where you can park. Most of the rooms have broadband access.
So, I guess it depends on your expectations - this is no Ritz-Carlton, but I find it better than Courtyard/Hampton Inn, and it certainly has more personality.
Noisy Sheets, flat pillows, over-rated
I stayed here in Sept. 2004. I was expecting a Hotel Monaco type of hotel and instead it was nothing of the sort. The front desk staff was nice, but didn't go out of their way to assist. I guess my biggest complaint was that either the sheets were really cheap or really expensive because they were "noisy". Everytime I moved or did anything to rattle the sheets they made a swishing noise, like parachute pants or a swishy jogging suit. So I basically had the worse night's sleep of my week long trip (I only had to stay here one night before moving on to Baltimore). The pillows were flat and useless, I might as well have not had one at all. I did not dine at the restaurant but instead had breakfast at Starbucks down my the marina. The main reason I stayed here was because of the location and I thought it would be nice. It had average decorations (much like any Hampton Inn style or chain hotel) which is also not what I expected. If I had to go back to Annapolis, I'd stay on the out-skirts, pay less and drive to town to see the sights as there is plenty of parking in this little city.
Stayed here on two different occasions. Both times I found the staff friendly but both times my bills were overcharged. (The fixes were quick - but be sure to review the charges on check-out). Did not eat in the restaurant - exorbitantly expensive for the class of hotel that it was. (Went to a fabulous Amish market / restaurant for some great Pa. Dutch cooking). The location was convenient to historic Annapolis. The rooms and bathrooms were nice for the standard 2 queens deal, but one room had some peeling wall paper and gunk on the wall which their housekeeping staff should have taken care of. Overall the hotel was not what I expected for the money.
A Study in Contrasts
This hotel, which used to be the Holiday Inn Annapolis, is remarkably uneven. The rooms are well-appointed and furnished, newer than most, but the climate control doesn't work quite right (the thermostats are a little too sensitive) and the towels are so thin they tear. The reservations and front desk staff are very helpful, but the restaurant staff is uniformly sullen and the bell/valet staff is overmatched by the facility's lack of sufficient parking. The O'Callaghan is often less expensive than other hotels in downtown Annapolis, and at the right price may well be worth the unevenness. But it's six or seven blocks from the City Dock, so be prepared to walk or utilize the hotel's shuttle service.
TripAdvisor Reviews O'Callaghan Hotel Annapolis
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