The Merchants Hotel

Address: 31 Back Piccadilly Street, Manchester, Greater Manchester, England, M1 1HP, United Kingdom | Hotel
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This hotel, located in the Manchester City Centre area of Manchester, is near Piccadilly Gardens, Greater Manchester Police Museum, Affleck's Palace, and Castlefield Urban Heritage Park.
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        Historical Traveler Reviews The Merchants Hotel Manchester

        Good value


        having stopped at the merchants on numerous occasions i think the price is amazing and the location excellent. The owner is a lovely lady that cant do enough for you. All the moaners on this page are just that-moaners. Noise- you are in the city centre people. If you want the malmaison go and pay the price for the malmaison. It is a budget hotel that doesnt claim to be anything else i'm more than happy to stay at the Merchants- great everytime.

        Do not use this hotel


        We aren't from Manchester so don't know the streets or the one-way system at all. We called the hotel a couple of times for directions but the girl on reception didn't have a clue.

        The Merchants Hotel proved to be very diffifcult to find and after an hour of driving round the seedy back-streets of Back Piccadilly we were finally stopped by the Police for driving the wrong-way up a one-way street.

        When we told them we were looking for 'the Merchant' they laughed and said it was really seedy and we were very likely to have our room 'turned over'if we stayed there.

        They advised us to use one of the better hotels in the city (Ibis, Travel Inn etc.). We called the hotel to cancel and explain we were unable to find them, but I noticed the next day they had still charged us for our room. I finally found the Hotel the next day whilst walking around and was relieved we hadn't stayed there, it looked dirty and was situated in a scruffy area.

        Even the mice are trying to get out!


        This place has to be experienced to be believed! It is like a set from a bad sitcom. My room smelt revoling - actually like an overflowing ashtray. It was really impossible to see out of the window as it was so dirty. Once the TV turned itself off for no apparent reason and my ' bedroom' door has obviously been smashed in recently and the lock was filled in very badly with some fort of cement filler. The noise was so deafening from outside that I couldn't hear the TV without turning the volume up really high. Oh.... and a street sweeper vehicle goes past the hotel every 20 minutes or so at night and as a result just as you are dropping off to sleep ( whilst holding your nose) you are suddenly wide awake again. On both nights I stayed there were fighting, drunken related ' incidents' outside on the pavement. One involved a girl lying on the pavement for about half an hour shouting " get me up!" at the top of her voice whilst her ' boyfriend' threw rubbish on top of her! The entrance to the hotel was so doggey being up a dark alley that you felt you would be mugged at any minute. My brother's room was even worse. He had a ' feature ' skylight with no curtain which awoke him at dawn, his room door didn't lock, he had no toilet roll, his kettle didn't work and the shower was blocked and therefore flooded!! When he complained that his door lock was broken he was told " Oh, don't worry ... it's safe around here!" I told him to sleep with one eye open.



        i could hardly belive my eyes as we approached the hotel in back pickadilly.a small back entry with a sign above the doorway. a climb up dirty stairs brought us to the so-called unhelful girl took our money and gave us our keys to the two rooms. my room on the top floor had to be seen to be believed. it seemed that the door had been forced open. no need for a key as it opened with a push. kettle didnt work. no toilet roll! dirty shower that filled its basin making it hard to open door without flooding.carpet hadnt been hoovered in ages and the windows had never seen water. there were hairs on and in my bed. there was a dirty skylight abive my bed. the hotel smelled of different things including bleach and smoke. the breakfast was fine although no sign of a newspaper or cable tv. i will never stay here again and wouldnt advise anyone else to do so. it says on the web site that the hotel has been recently refurbished. i wouldnt like to have seen it before!!!

        Cheap Rooms, and a great atmosphere


        This Hotel was fantastic. We were originally a little unsure of what we would find due to the low Price of the rooms. However this low charge was not in any way a reflection of the service or rooms. Would certainly recommend

        Great deals


        the hotel has recently been taken over by a new owner. A great location for a cheap price. the new owner is really nice and helpful, the rooms were basic but what do all the moaners on this page want for 30 breakfast included? go to the malmaison if you want 5* accomadation. oh no on second thoughts the reviewers on this page would moan about that as well. In summary great location, great staff and great price-what more does anyone want for a traveller on a budget.



        In all the years i have had hoildays this stay in the merchant hotel in manchester is by far the worst i have ever had, but by looking on there web site it looks and sounds lovely, We where given our keys on arrival and told breakfast was between 8 & 10 that was it, On enterring the room it was located in a back alley about 10 feet from another building it was dark and dingy. I have composed a list of defaults which i believe made my stay unbearable. .The bed was broke which made it creek all the time. The toilet seat was loose. The kettle only worked in a certain position.The tv remote never worked. No wardrobe to hang clothes (only a shelf with bar). No where to sit in room. Could not have window open due to noise coming from the fans from the other building. .Never got told that hotel was above a public house. The dinning room had not been hoovered while we stayed there. We where not informed on our arrival that there was a lounge or solarium in the building that we could use It did state that this hotel had under gone a recent make over well in my eyes i must of missed it. The only good point i had about the hotel is the position its just a shame about the rest. I did try to find another hotel in the area but sad to say that all was full due to the football match being played. To summon up manchester has a lot to offer to tourist it just needs to crack down on hotel managers to make sure there is no defaults on the way they are running there business....

        Don't do it!


        We booked 2 Double rooms and a twin room for 1 night at the Merchant - Being students none of us expected amazing standards from the hotel. As it was, we were absolutely disgusted... Six of us (aged 17-22) arrived in Manchester, tired after a 3 hour train journey and laden down with overnight bags. We promptly got lost as none of us had ever visited the city before and telephoned the hotel, only to be told to "ask somebody for directions" and the phone being slammed down. Eventually we found the hotel, and all groaned inwardly at the side entrance down a back alley. Inside though, we were pleasantly surprised, we were treated kindly and were given our room keys, but left to find the rooms ourselves. The rooms were OK, but the twin room had no door on the shower room, which was a little comical being that the other couples would have had no problem with that but the two friends sharing the room had asked for a twin room because they were not very close, resulting in them taking it in turns to sit in myself and my boyfriend's room while the other (attempted to) shower. We soon went downstairs to the bar underneath the hotel, to find the prices wonderful and stayed there for the afternoon, until we left for a concert. We arrived back at the hotel at 10:30pm and soon asked at reception for room service as the website clearly states is available, but were told "We haven't stocked up on any of that for ages" and that we would have to "go to the 24 hour Spar around the corner if we were hungry", which we did, but all felt very nervous about leaving the hotel and having to walk up a very down and out road at that time of night. We got back to the hotel and soon all departed to our seperate rooms. My boyfriend and I decided we would like to watch tv and discovered that contrary to the website there is no cable. My friend was woken up constantly during the night by a smash outside her window, followed for 30 minutes afterwards by people shouting "He needs to go to a hospital somebody call an ambulance". When we woke up in the morning, I attempted to shower, but surprisingly the shower dribbled a bit and nothing else. I was absolutely disgusted by the fact that we had paid extra money for an en-suite so we could shower, and before complaining, wen to my friends room to use their shower. My friend answered the door to say "If I open the shower door I think it'll flood the place" and then found that our other friends room shower was blocked too. So, 30 mins later the final bit of water ran down the plug and I used one of their showers, only to find the water was absolutely freezing! Then, later when watching tv in my room whilst dressing, I found the 'lost' tv remote, down the back of the cupboard, but it was a different make to the tv. At 11am we were all GLAD to be leaving the hotel but proceeded to make a complaint to be told to ring tomorrow when the manager was here. So I telephoned today and was told they would get back to me, which surprise surprise no-body has........

        On second thoughts, DO stay at the merchant hotel.


        this reviewer made the mistake of reading the review entitled "never stay at the merchant hotel", after he'd booked his room for the weekend, so, naturally, expected hell on earth. however, after getting over the admittedly unnerving alleyway entrance, it was all uphill.the lobby was clean and welcoming, and the staff helpful.we were shown to our double non smoking room's, and again were pleasantly suprised-clean and spacious.the location of the hotel (dodgy entrance aside), is spot on,also. smack bang in the middle of manchester, with access to all manchesters many amenities, and facilities, and the breakfast?well, usual contenental fair, served in a clean, and welcoming dining the moral of the story???..if your not looking for a cheap, clean city centre hotel, then listen to reviews entitled "never stay at the merchant hotel", if you do, then heed my advice,save yourself a few quid,and give the merchant hotel a go!

        "never" stay in the merchants


        We chose the merchants as an overnight stay in manchester, the location is good being quite central, but when we approached the building and found that the main entrance was halfway up a back alley we knew we were in for a treat. The staff were unhelpful and uniterested if we could find any that is. The room was very basic at first glance. Closer inspection showed, cigarette burns and paint marks on the duvet cover, brown stains on the windowsill, various hairs painted into the skirting boards, the contents of someones nose on the wall, no toilet paper, no wardrobe. we spent the night on top of the duvet cover fully clothed with towels over the pillow cases. All in all the WORST hotel we have stayed in, and we have stayed in quite a few. Highly recommended if you want to spend the night in a hotel modelled on a brothel.

        TripAdvisor Reviews The Merchants Hotel Manchester

        1.50 of 5 stars Poor

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        Morning selfie
        Manchester, United Kingdom