Faulty towers

convenient for airport departures. hotel construction work in progress of which we were not informed. carpark with large skip and rubbish. windows and curtains broken. entrance to room through back garden area filled with litter and rubbish. good sized family room. hope they sort it out soon.

Don't Stay Here

We stayed one night on the way back from Riga. Had booked into Muirfield Arms which is the sister hotel across the road. When we arrived at midnight we eventually discovered that we were infact going to be in the Manor Park across the road, which we had already heard about! When we finally got checked in (no mean feat) we were shown to our room via a large hole in the floor boards in the corridor. We had a very large room with a bay window with curtains that did not close, by 1.5 metres! A window that rattled back and forth, no bedside lights and mould in the bathroom. Thank goodness we didn't stay for breakfast.

Family of Five

Family of Five:

Bad experience. Despite reading other reviewers mishaps with this institution, we decided to ignore them and booked one of the family rooms. The booking clerk refused to give a confirmation number, which should've been enough to steer us clear. We reserved a double and three single beds for ourselves & three boys. Upon arrival we were directed a hundred yards down th street to their "sister hotel" (the Muirhouse) and given a smaller room witha double bed and two singles. The receptionist didn't offer any hint of an apology and refused to offer a discount despite the lesser accommodation and the e-mail copies I produced. Would not stay here again, and would not recommend to a friend.

Would not recommend

We had a Ryanair flight to Prestwick so we decided to stay our first night in scotland at the manor park. The manor park hotel looks very nice from the outside. Inside the staff is very nice and helpful. The room was ok. Only thing was the missing remote for the TV.

Be only warned that the village the hotel is in, has absolutely no entertainment facilities like bars or this like that. Only one pub that closes at 1.00 a.m. is here.

On our arrival we asked what breakfast will cost and we were told 4.00 pounds , on the next day we had the breakfast - it contained some baked beans, scrambled eggs, a sausage (tasted horrible) and bread. It tasted not very good. But the worst thin was, we were billed 7 pound afterwards, although we were told before it'll cost 4 !!!!!

So my opinion for you and my next trip is: No matter how late you arrive at prestwick, go to Glasgow and stay there. You will have much better hotels and a lot more entertainment there !

Warm & Friendly

We were flying out of Prestwick Airport on a very early flight with Ryanair so this hotel was perfect. Only a minute from the airport and we could park our car also. On arrival we were not sure about how we got to the airport at 5am, so were then very pleased to find out that the hotel chauffeurs work 24hrs a day.

The hotel itself was a lovely traditional Scottish Manor, we were still able to get breakfast at 4am(although we were still half asleep). Small tip - on arrival ask for a FREE UPGRADE to one of the rooms with the large plasma t.v's with sky television.

The staff were very pleasant and said nothing was a problem. We would go back.

Dump.

This hotel appears nice on the outside but inside is an absolute dump.The rooms are damp and foosty smelling and reminded me of the old folkes home my mother was in.Infact im sure i could detect a slight smell of urine.Bed was the most uncomfortable iv ever slept in and after eating the breakfast the following morning i felt ill for the rest of the day.The manager wasnt exactly the cleanest looking so i suppose you could excuse the rest of his staffs appearence. When i voiced my complaints to the manager i got nowhere, infact i found him very arrogant , for what reason i dont know.He appeared to not have a clue as to how to run his buisness and treat costomers and came across as very hostile and aggresive. Lovely chap??.The hotel should be closed down for good.

Avoid this place at all costs!

We stayed one night in this place and it was one night too long!

The bed mattresses were a disgrace, springs making it impossible to have a decent nights sleep, add to that our room was located over the bar so the noise went into the small hours, we had to be awake by 4am for a flight but ended up being awake the whole night!

Please note that breakfast is not included, they don't mention this until after you've had it!

An absolute disgrace!

Terrible admin...

Booked this hotel through their own website a week before travelling as an over-night stop over for Prestwick airport.

The evening of the day before travelling i received a phonecall saying my reservation was cancelled due to overbookings in the hotel. The woman i spoke to said it was not their fault, but instead the "systems".

I asked for recomendations and she offered nothing, so i asked to speak to the manager, who could not be reached by any means until the next day.

The following morning he called me back, and basically shouted at me and took no responsibility.

As i paid when booking I hope that the money is back in my account soon or i will need to take legal advise for this shambles of an organisation.

On the lighterside i can recommend the nearby beachwood guest house in ayr for an excellent stay.

Did not live up to its internet description

We stayed at the hotel for two nights. We had booked a twin room but were given a family room at the same rate. It was quite large with a large ensuite bathroom with toilet and bidet.

The room could only be reached by walking around the back of the hotel through pooly maintained grounds. There was a path through the hotel but we were told not to use this because these were staff only rooms. The exterior door to the entrance hall to our room and the staff rooms was swollen shut from recent rain and needed quite some force to open. In the event of a fire it could have been a hazard.

In the room there was no remote for the TV, no cord for the jug and the toilet outlet pipe dripped on to the carpet in the bathroom. We got a replacement jug and an unfulfilled promise of a remote for the TV.

Although there was a dining room which catered for two private functions while we were there, we were told the kitchen was being refurbished and there would be no restaurant until the new year. They were willing to provide transport to another of their chain some distance away.

We had no complaints about breakfast except that we needed to nominate an exact time after 8:00 AM we would require it in the dining room. Before 8:00 AM we could have had a continental breakfast.

The bar lounge had well worn period furniture and was quite comfortable. However, on the second night it was completely taken over by the private function.

The car park was large but was full by 6:00 PM on the first night . There were more cars than could be accounted for by guests or attendees at the function. The hotel advertises car parking for travellers from Prestwick airport.

With better maintenance and a Restaurant, the hotel may be able to live up to its advertising

Chilly but Friendly

We stayed here for 5 nights and were made very welcome, we had our young daughter with us and were put in the only family room, a double bed and a single, room space was tight and the room was cold at night. Shower also small and not particulary powerful. Breakfast was great, piping hot and very tasty. Staff made us feel very welcome and gave great info on local area.

Would stay again, but will remember to pack nightclothes.