Not Great

Nice location, lovely small village.

We were given the "Cheetham Room" which is in the loft. The room was small, with the walls pitched inwards because of the roof. The bed was the tiniest I'd ever seen. My husband being 6ft 2in, it was not the most comfortable.

Dinner was Lovely, Breakfast average.

The staff were unwelcoming, and not at all friendly.

We had booked a special offer for £200 per night DBB.

I think this was the hotels main problem with us.

There were other guests staying obviously paying full price or much more than us.

They also added 10% gratuity charge to our Total bill, (including VAT) which I queried. The receiptionist with a look of disgust said she would delete it only if i insisted. I said yes please.

She finished our transcation in silence, then i left, never to return!

Beautiful, but Beware

This establishment is located in an incredibly beautiful part of England. The setting is idyllic, complete with grazing sheep, meandering stream, and beautiful grounds. My party of seven (grandparents, parents, three children) stayed here for two days and occupied three rooms. The rooms are charming, the baths clean and spacious, but the staff hospitality is SORELY lacking. We were required to carry our bags to our rooms ourselves from a remote parking area in back with no offer of help. We were then verbally accosted by the bar manager for walking too close to his car with our suitcases. I eventually warmed to the general manager, but felt extreme unease due to several awkard moments. I didn't particulary feel that our children were very welcome (10, 12, and 14)though extremely well-behaved and seasoned travellers. The silver lining was our dining experience: very expensive, but the best food we had during our 3 weeks in England. The wait staff in the dining area were foreigners as were we, and they were very pleasant and accomodating. A letter was sent to the management upon our departure regarding the parking incident, but, not surprisingly, there was never a reply. I was left with the feeling that they would never see us again, so why bother with civilites. I can honestly say that, had the staff been kinder, we would have LOVED our stay. The elitist demeanors definitely overshadowed this beutiful respite; this is the only time I have ever been made to feel this way, and it is certainly too expensive to be made to feel unwelcome.

Expensive

Having stayed at nearby hotels and heard good reviews about Lords of the Manor, I booked a room there for my first wedding annivesary. I was told this was for a "superior" double room and the price was £280 DBB which I thought expensive but hopefully worth it. I have stayed at other hotels rated in the Small Luxury Hotels of the World group and so expected great things. The setting of the hotel is beautiful and the building itself is fantastic. The staff were all very friendly and helpful if not amazingly attentive.

Our room was very average indeed. Fairly small with no views whatsoever. There was a broken table mirror and a very cheap black plastic radio cassette player on the bedside table. I could not see how this could possibly be a "superior" room as I cannot think what less a standard room could have to offer. There were no tea or coffee making facilities at all. The manager told us that they liked to provide tea and coffee as part of the room service menu. Of course they do, at a price. I do not think it is too much to ask in a so called luxury hotel to be able to make a cup of tea or coffee in your room. Even the most basic of B & B's have this facility.

A pre dinner gin & tonic was £11.00. Expensive even for a quality hotel. Dinner was excellent although at £50.00 per head for three courses I would have expected nothing less. Breakfast was very average. Nothing special about it at all.

On checking out a 10% gratuity fee had been automatically added to our bill. Only when we asked about this were we told that it was discretionary and we could lower it if we liked. I found this to be insulting, simply assuming we would pay a 10% tip. I asked for this to be removed altogether from my bill.

Overall we did enjoy the weekend. It is simply that if I am staying at a hotel with such excellent ratings and which charges the prices they do, I expect something above the ordinary and I am afraid this was not. If it was visited by the tourism inspectors or representatives from the Small Luxury Hotels of the World group I cannot possibly see how they would keep their rating. It simply was not value for money.

A bit expensive overall.

Beautiful setting but room needed refurbishing and seemed a bit expensive overall. Excellent breakfast first day, only average the second!

Quiet and quiet - but expensive noon tea

I visited this hotel for noon tea, just before heading lower slaughter. The bar area is quiet with excellent view. Staff at reception were extremely friendly and helpful. However the noon tea is too expensive. GBP 12.50 for one scone, few little pastry and 3 slices of sandwichs. There was no one asking if I would need more food/tea and it was also a long wait until I get my bill. However I wouldn't mind to stay there next time and see if the room and restaurant live up to expectation.

Pretty location along a foot pathway in the Cotswolds

I had the pleasure of stopping at this hotel for tea while taking the circular walking trail through the countryside that goes from Bourton-on-the-Water to Upper and Lower Slaughter and back, in the spring of 2003. I was actually staying overnight at the superb Manor House Hotel in nearby Moreton-in-Marsh and one of their staff recommended this other hotel -- the Lords of the Manor -- to me as a place for food during my journey. It is located in a pretty area with streams, ducks, and sheep everywhere. It certainly looks like a pleasant hotel to stay overnight, if you want peace and quiet. Those who desire tourist shops right outside their hotel door would need another location -- but just beware that it can be noisy and crowded at times in some of the bigger Cotswold villages like Bourton-on-the-Water and Stow-in-the-Wold.

Great Place, Great people!

What a wonderful hotel- Really beautiful and the staff could not have done enough. The room was spectacular with a gorgeous view and amazing bathroom! Can't wait to go back in winter when the log fires are burning!

Beauty and peace in Upper Slaughter

A relaxing stay in this most beautiful hotel with its lovely grounds. Delicious food and courteous yet friendly staff.Great value champagne break. Wonderful afternoon teas on the lawns.

Horrible Service

The Manor and the grounds on which it sits are gorgeous. The Staff, unfortunately, acts as if they are doing you a favor by allowing you to stay there. Also, beware of great deals. We thought we had one, turns out the great deal meant a less than luxurious room in the attic. When we complained we were told we could have the master suite for GBP305 per night (no offer to reduce the price was made). At dinner (which was good but not spectacular) absolutely no substitutions were allowed. We could only eat at the time assigned to us even though only four couples dined all night (each separated by about 30minutes). One night we went to the bar for a drink and were told to wait two hours because the bartender was working the restaurant (they did end up getting us drink after much discussion). Oh yes and the porter doesn't work on Thursdays go be prepared to carry your own bags up and down the stairs. There appear to be a ton of Inns in the Cotswolds so, my recommendation, try somewhere else!