The London NYC
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TravelPod Member ReviewsThe London NYC New York City
Beautiful resort, modern rooms, great location...however watch your bill and credit card statement they tried to rip us off...twice!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The London NYC New York City
Good upgrade from the Rhiga
Stayed for one night after dining at GR.
The hotel looks ten times better than the old Rhiga, some parts of the renovation still to come, especially the fitness room, but work is underway and temperary room is functional
Room design is different but functional, desk space is awesome, wireless internet worked great, two lcd tvs one in living area and small one in bedroom
we were taken aback by sofa at first - it was hard and a weird purpley color - but eventually we warned up to it, not fun to lay about on but worked for eating and watching tv.
No art on teh walls was a bit odd as well, dont know if it is coming or they are going for a bare wall look.
Bathroom was great, awesome shower not tub and that is fine by me, I love a big standup shower with multiple heads
was in an -02 room, private w/ 2 different rooms at end of hallbut smaller than the others on teh floor
service was ok, room was turned down at 4 pm, before we got bcak from work and cahnged for dinner, pretty bad
ordered room service breakfast and attendant insisted they only had cheddar chees to go on my eggs, I told him I would go next door to teh deli and gte him some swiss to put on my eggs and he put me on hold for a minute and cam eback and said ok they could give me a different cheese, really weird
asked for a usa today newspaper an dthey delivered me one that had allready been read, no charge though
sam the doorman is a hoot, real character that adds some fun to teh property
restaurant and bar scene are great, GR one of the best in NYC
Overall I like this hotel and if you dont want to pay for teh St regis, 4 Seasons or Peninsula it is a good alternative, not great lik ethose others but good....
I was really excited about staying in this hotel but was disappointed by the experience. I called them to book a room and it appears that their reservations are contracted out. The person I spoke to barely knew anything about the hotel. Not a good start.
Then the room itself was lovely but a little disappointing -- the design is very cool, austere, and to my taste, a little dull. The room did feel warmer and more inviting in the evening, though, and we enjoyed that part of our stay. You can see the design is intended to be contemporary and sophisticated ... it just didn't wow us, nor was it terribly comfortable. It could work if you're into a minimal, cool aesthetic. The bathroom is very nice and ours had a double shower, which was great.
The lobby is impressive but also cold, design-wise, with nowhere to sit down. It's like they really don't want you spending time there, which is impractical given that you might need to wait for friends or for a taxi.
All in all, I left feeling like I paid more for the experience than it was worth. (They should at least consider offering free internet.) I don't think I will choose to stay there again.
On the plus side, the people who worked there were very nice: Lovely greeting by the front desk, helpful bellmen, housekeeping etc.
Above and beyond
It was the Pennisula or try the London...so we tried the london!!
Amazing service, great room.
It is new and they are working hard; the london impressed my wife and I who travel a ton.
Rarely does a hotel pull it all togther and they did..needed a reservation on a sat at 2pm for dinner..they sliped us into bar americain (bobby flay) at 9 pm no problems...
Next morning no problem with a 3 pm check out before our 4pm train.
It is top quality too with the waterworks bathroom and towels..
Sitting room with TV & great desk
Bed with fili doro linens .. some hotels try to look hip and luxurious but you can see thru their junk...The London really did it..
I should get paid for this one..but I will be back to the London.
Keep it up
Living in LA I first encountered the London NYC on a business trip to the city and found it to be the epitome of elegant simplicity. The suites offer a distinct refinement from the comfortable and stylish beds to the wonderful Waterworks bath features. While all of this is tastefully complimented by dark hardwood floors and enhanced by the latest in plasma television technology. Yet, as a visitor to the London NYC the five star service and friendly staff has left the greatest impression, the trip became more of an experience because of the staffs' thoughtful consideration and attention to detail. While the concierge service Quintessentially puts all of Manhattan at your fingertips, no matter how small the task. Still, the ideal location makes the hotel central to the hubbub of Manhattan excitement, just steps away from Carnegie Hall, the theatre district, Central Park, and Fifth Avenue shopping The London NYC seems to become the center of Manhattan. The superior service combined with the hotel's modern elegance makes The London NYC a must for any travel plans to the city. I am already planning my next trip to New York and first on my list of things to do is check into The London NYC.
Friendly Staff, Exceptional Service
I stayed at the hotel for five nights through New Year's. During this busy time, the staff remained extremely friendly and helpful in exceeding all expectations. The concierge was key with reservations and finding theatre tickets that were apparently "sold out" at the box office. I found the rooms to be very spacious, especially for New York. It was a treat to have hardwood floors in my room!!! I had to do some work while I was there and my room had a fantastic desk. Very large compared to what I have usually seen, which made it very easy to set up shop.
The restaurant/room service had amazing food. I found the breakfast buffet to be very convenient and a great start to the day. I don't think you could find a better midtown location. Walking distance to the theatre district, rockefeller center, moma, as well as central park. I will definitely be back! Most importantly, it made our trip a memorable one.
I am a New Yorker, and annually book a weekend stay and different hotels to celebrate either my wedding anniversary or my husbands birthday. We stayed at the London just a few days after it re-opened after renovations. Staff was incredibly polite and in general the hotel was super quiet. Our suite was immaculate, although I too was a little unnerved by the no bathroom/shower doors/no closet thing. Gorgeous modern room, our vista suite had "okay" views of the city. Breakfast was good - not stellar, but good. The bed was incredible - what an excellent sleep! Overall, expensive for what it offered but a very good experience nonetheless.
Loved The London NYC
We recently returned from a trip to NYC where we stayed at The London Hotel and what magnificent accommodations! We had a great looking room with modern and sophisticated décor. Very cool! The room was very spacious (especially by NYC standards) and we had 2 new flat screen TVs. Also, the very comfortable bed is worth mentioning - what luxury! The room was incredibly clean and the staff was very friendly and helpful. We did have an issue with the water pressure in the shower, but it was fixed immediately. We were very impressed with their service. On top of it all, the hotel is in a great location. We will definitely stay at The London again as we have found our new home in New York!
Great Looking But Ridiculous Accommodations
What can I say? The rooms at the London look like something straight out of Architectural Digest. Sleek, minamalist design, clean lines, beautiful furnishings. They definitely have the "Wow" factor going when you walk in the door.
That lasts about as long as it takes you to set down your bags and start to unpack, or figure out how you are actually going to LIVE in this room, instead of just look at it.. No closets. No drawers. Not even a door on the bathroom! Impossibly low lighting if you want to get any work done at the desk. A mini bar that charges you the moment you take something out to look at or to make room for the bottle of wine you bought around the corner. (In fairness, they agreed not to charge me when I phoned the front desk to tell them that I had taken a half-empty bottle of orange juice out of the refrigerator that had apparently been left over from the previous guest).
Room service was ridiculously slow, and they got the order wrong all three times we used them. They boast about their "Millenium" concierge service, but all we got was attitude. Asked them to book a specific restaurant, and they said it was booked until 10 then tried to put us somewhere else at 9:30 gushing about how lucky we were to get a reservation. Called the place we wanted ourselves, and they got us in at 8:30 -- the exact time we wanted. Asked the concierge to run a few copies, they sniffed and told us to go to Kinkos, and then gave us the wrong location where it was.
Perhaps this is the place to stay if you flew in from LA with one small bag for a weekend of entertainment. If you're travelling for business, or mixed business and pleasure as I was, forget about it.
If you are a big spender with low standards, you will love The London NYC
After staying at the Rhiga Royal for several years over Thanksgiving weekend, we thought it would be OK to book at it's new incarnation, The London NYC, even though we knew it would be more expensive than previously. Yikes, pretentious and not ready for prime time!
The new decor looks trendy but provides poor lighting and no comfortable place to sit--not in your room and not in the lobby, either. Our "Flat" had just one uncomfortable desk chair and nothing else. No place to unpack suitcase and no luggage rack. The connecting "Suite" had awkward sofa and weird rocking chair--plus that strange desk chair. Three flat screen TVs, though, but with really klutzy operating system. New bathroom doors are sliders that don't really close, and the bathrooms themselves have the latest look but are not particularly convenient--no tubs, showers that spray the room, and no towel bars. As mentioned by the previous reviewer, room keys only work for 24 hours; so that problem has not been solved, and no one seems to care.
Continental breakfast is $30. The new restaurant does not welcome kids; unwilling to prepare something not on the menu for our grandchild. I wonder what Gordon Ramsey would say.
Staff seemed mostly clueless and not particularly efficient. The nicest person we dealt with had been with the Rhiga Royal for 16 years. Others went through the motions, but....
So spend the money if you want, but in New York you can certainly do better.
Stayed during renovation
My husband and I took our daughter and 10 year old Grandson to New York for the 4th of July. We had originally reserved a 2 bedroom suite but because the Rhiga Royal (as it used to be called) was under massive renovation, we were moved to one of the BRAND NEW connected rooms that used to occupy the 2 bedroom suite area. We had 2 rooms that connected through private room doors in a vestibule closed by one hall door. We were given the old quoted price for the rooms NOT the elevated ( and much deserved) new pricing. The hotel staff was very pleasant and helpful even while under the worst of working conditions. The front desk was in a meeting room because the front of the hotel had been totally closed off. Access was a small hallway off the street. There were common problems that any hotel under going a transition would have, but the staff more than made up for the inconvienience. The new rooms are absolutely fabulous with views to match. We had an entire end of the building on the 49th floor and had views from 3 sides of the building including Central Park. Housekeeping was great, linens new and fresh everyday. The only problems we encountered was (1) EVERYDAY our keys ceased to work. This was a common complaint from other guests. I would imagine that would be fixed by now (2) The TV's stopped working every now and again for no apparent reason. We always had one that worked though (there are 2 in every room). The hotel is close to Times Square, Central Park, Rockefeller Plaza and subways. David Letterman is just down the street as is Golds Gym. My suggestion is if you can afford it, stay here. The London is an high class hotel for business and pleasure. You won't be disappointed
TripAdvisor Reviews The London NYC New York City
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