The Lanesborough, A St. Regis Hotel
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Historical Traveler Reviews The Lanesborough, A St. Regis Hotel London
After being let down by another hotel, we arranged our wedding reception here in October 2003 at just 3 weeks' notice. Simply put, the service we received from all employees of the hotel was flawless and we received many comments from our guests to the same effect. Nothing was too much trouble and every request, no matter how trivial, was dealt with graciously and efficiently. The other wonderful feature is the relaxed ambience of the hotel: the moment you step in from busy Knightsbridge, you feel like you are walking into a grand private residence.
For our wedding night we were lucky enough to be upgraded to a splendid suite with sweeping views from Park Lane to Buckingham Palace. Our only regret was that we had not gone straight to The Lanesborough in the first place. We will, of course, be returning on our wedding anniversary; and many of our guests told us that the hotel would very much be their first choice when next visiting London.
Disappointment at the Lanesborough
After waiting months to travel to London to enjoy the Christmas season, I must say that my stay at the Lanesborough was disappointing. The good things: the car they arranged was waiting when I arrived at Heathrow, the driver called as we approached so I had no wait to check-in once I arrived and was shown to my room almost immediately rather than wait for the room to be made up, breakfasts were excellent, dinner I had in my room one night was perfect and served hot with little wait time, concierge, especially John A. was superb always addressing me by name and efficiently obtaining tickets, reservations, etc., spa was wonderful, Debbie runs a terrific place the most efficiently I have ever seen. Ronny was the best massage therapist I ever experienced.
Great value and not at all disappointing. Now for the bad: reception did not contact butler when I arrived as they are to do, it was 4 hours before I called and let the butler know I had arrived. Room was smaller than advertised and reception showed me the room advertised and said it was mine for an additional $200.00 per day! Did not bite. Bathtub knob came off in my hand and the mirror above the sink was streaked with cleaner? Room must have not been used very often. Butler must have been overworked as he tried to assist but never quite made it. Maid service poor. I had to call manager one night to ask him to have someone empty the trash and send up some soap. Had not been done during the day. With all this said, I must say that when I left, the assistant manager was most interested in my opinion and offered a free night the next time I booked. I was not home 3 days when a letter arrived from the general manager making the same offer and apologizing for the lack service, etc. I will stay again and give the place another chance. You expect more from a 5 star and with so many 5 star hotels in London, you can afford to be choosey. My stay at Claridges and the Ritz a few years ago were flawless.
we stayed at this hotel for our annivesary treat. it was well worth getting married for! the hotel is beautiful and the staff were polite and efficient at all times of the day and night. the resaurant offers a delightful menu and the dining area is tranquility in itself. our room was spacious and the butler was a real treat. our mini bar and ice bucket were always fully stocked and the maid was always unobtrusive.
most additional items such as morning tea, movies and water are complimentory as opposed to being a forgotten extra. we advise you all to stay there if you ever get the opportunity. H&L ps you may also see a Hollywood star if you are lucky. we saw Brad Bitt in the bar!! whey hey for the gals
Average Afternoon tea
I recently went for afternoon tea at the Lanesborough with 9 other work colleagues. The Lanesborough came highly recommended and we did enjoy ourselves. However, having said that there are some minor criticisms and having enjoyed tea at claridges and the Ritz I believe that there are better choices to be found within the grand hotels of London. Being a largish group we were seated in the corner of the conservatory where the view of the rest of the room was quite restricted and we were seated at dinner tables. Personally I prefer more intimate sofas and comfy chairs for tea! In addition, as a large group- we were recommended to try the Lanesborough blend of tea- assam, rose pongou and darjeeling, which was very nice. However, a couple of members of the group would have liked to have tried some of the other teas on offer and this was not offered. The sandwiches were tasty- I am sure that more would have been brought if requested. The scones were good and I liked the addition of lemon curd to the accompniments of strawberry jam and clotted cream. Although I liked the addition of crumpets- these were not home made and tasted just like packet crumpets from any supermarket. The pastries- including a strawberry tart, mince pie and blueberry meringuey macaroon type affair were good and overall I was pleased with the quality of the food. The service was quite good- not as attentive as the Ritz and although extra scones and crumpets were brought round at my request they didnt offer more as the Ritz do, although I don't doubt that they would bring more if asked. The Lanesborough used to be a hospital and is a fine stone building- they had a beautiful Christmas tree and real fire in the lobby and it certaily seemed festive! One final point- the toilets were not, in my opinion up to much- compared to Claridges they seemed very shabby with dirty tiling and no attendant on hand to dish out towels and hand lotion- maybe I am being picky but that is what i expect from a 5-star hotel!
Disappointing afternoon tea
We moved to London eight months ago and I'm determined to try all the recommended TEAS before we return to Florida. I took a very special friend to the Lanesborough for tea and was so embarassed and disappointed by my choice. The conservatory is the perfect setting but there is more to an outing than what meets the eye. The service was not up to a standard one would expect from such a prestigious hotel. If we needed something we had to wait and wave down our server, never once being asked if we needed anything. Five tea sandwiches, a scone, a crumpet and one tiny pastry and that was it, additional treats served if you know to ask for them and you can find your server. I just can't believe the difference from the first two experiences at the Brown's Hotel and the Savoy...lovely settings, attentive waiters, extra sandwiches, scones and pastries generously offered. Way too much food but that is the fun of the tea, isn't it? If you only get to go to one tea, I would recommend trying another location.
So Very Disappointed
After waiting ten years to stay at the Lanesborough, I can only describe my stay as very disappointing. I would say they failed in the details that I expect of a five star hotel. The mini bar was never correctly stocked, the ice was never full, at night there was never a door man. The butler was intrusive, when the "Do Not Disturb" was on for the room he came in anyway. On many days we did not receive our morning paper. The lighting system for the room is a pain to operate.
The concierge was rude and the staff seemed to be unable to communicate amungst themselves regarding our needs. Maybe we just got there on a bad week, I don't know, but I won't recommend this place to anyone. It is definately not a five star hotel in my opinion.
Business Traveler Pampered
For a business traveler (with a healthy expense acct), the Laneborough is the best. The butler service is worth its price in gold. Butlers will unpack your suitcase, arrange car service, print out documents, run a bath for you (upon your return to the hotel!) or whatever you desire. The library provides a warm but professional setting for meetings. The concierges, who have many years of experience, are knowledgeable and accomodating. In-room computer system allows you not to bring your laptop. You can check e-mail, work on documents or listen to your DVDs. For the business traveler there is no other choice.
The Best Afternoon Tea!
We only went for tea, but it was one of the highlights of our trip. The Conservatory was beautiful and the service there was excellent. We sat near the fountain and the pianist, a very romantic setting. We felt very pampered, there were so many servers that we never once poured our own tea. What a wonderful place!
All Time Favorite
Best experience in a London hotel. The service is superior. If you're lucky enough to get a room with a butler, you'll feel truly spoiled. We've returned for tea and also for the bar...cigars and cognac. Highly recommended.
Best Stay of My Life
Was fortunate enough to stay at the Lanesborough last March. It was the MOST fabulous stay of my life ! I cannot say enough about the Hotel, staff and accomodations. It is something I will remember for the rest of my life ! Truly worth every penny. The staff was so accomodating and went out of their way to make you feel welcome even if you weren't staying in a Suite ! Two of us travelled without our husbands and the staff was always looking out for us and our safety. Get Thyself to the Lanesborough !