The Landmark Mandarin Oriental, Hong Kong

15 Queen's Road Central, The Landmark, Central, Hong Kong, China | 5 star hotel
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Location

This 5 star hotel, located in the Central and Western area of Hong Kong, is near Hongkong & Shanghai Banking Corporation Headquarters, Statue Square and Cenotaph, Jardine House, and Standard Chartered Bank Building.
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    TravelPod Member ReviewsThe Landmark Mandarin Oriental, Hong Kong

    Reviewed by pfedde

    A pleasure everyone should experience.

    Reviewed Jul 6, 2012
    by (2 reviews) , United States Flag of United States

    Excellent hotel right on the bay. Good food. I would stand on my balcony completely engrossed in awe of watching all the activity of the boats and commerce that goes on all night long.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews The Landmark Mandarin Oriental, Hong Kong

    Ein fantastisches Erlebnis

    from

    Habe 3 Nächte im Spa Corner Zimmer gewohnt. Es war modern, hatte tolle Vorhänge und ein super Bad. Der Service war fantastisch. Hatte den Transfer vom Flughafen gebucht und fand den sehr gut. Ein tolles Hotel. Leider hat man keinen Ausblick und ist in der Wahl des Essens sehr eingeschränkt. Hatten erst überlegt im Vier Jahreszeiten zu wohnen und waren froh, es nicht getan zu haben. Fitnessstudio und das Spa waren gut.

    Das beste Hotel der Welt

    from

    Habe mit meiner Familie für zwei Nächte über Weihnachten im Landmark gewohnt. Das war das perfekte Erlebnis. Wir wechselten vom Peninsula ins Landmark weil wir beide Hotels kennen lernen wollten, das Landmark hat gewonnen und wir werden fortan immer hier wohnen, wenn wir nach HK kommen. Der Service war viel besser als im unpersönlichen Peninsula, da uns hier jeder beim Namen nannte und uns genau kannte. Die Zimmer waren erstklassig. Wir hatten in zwei der L-650 Ecksuiten gewohnt und die waren einfach unglaublich. Die Bäder waren die Besten, die wir je in einem Hotelzimmer gesehen haben, genau wie die Technologie die beste war, die wir erlebt haben. Wir wurden am Tor empfangen und dann bequem, mit dem Golftrolley erst zur Gepäckstation und dann durch den Zoll gebracht. Die Lage ist einfach perfekt um das Zentrum zu erkunden. Die Angestellten sind unglaublich gut. Wir wollten Trinkgelder geben und man riet uns, das Geld lieber zu spenden, das war uns zuvor noch nie wiederfahren. Leider hat das Hotel keinen guten Ausblick auf den Hafen, allerdings wird diese Kleinigkeit durch alles andere wieder wettgemacht.

    Great Hotel

    from

    I stayed in this hotel for 2 nights, its my second visit and the "teething" troubles that occurred did not occur this time.

    Rooms are big, with plenty of technology.

    Bathrooms are enormous, especially the bathtub, with top notch products, and everything that is required from Loofa right through to Razors.

    Complimenry water was also provided, and always topped up even if I did not finish the previous bottle.

    Great Central Hotel

    from

    I stayed at the Landmark MO for 3 nights and wished I could have stayed longer. I had requested a L450 executive room with king bed but was upgraded to a L600, which had two queen beds. As several other reviewers have mentioned, the room and bathroom looked fantastic and the technology was advanced. The room was very well appointed and I appreciated that everything that might be needed was provided, this went from the obvious/normal (eg shampoo, shower gel, conditioner) to the not so obvious (iPod cable, post-it pad, tippex, nail file, shoe polish, deodorant, hairbrush etc.... List of items goes on and on).

    The location of the hotel is pretty good - right on top of Central underground station; also, it took me only 10 mins to walk (slowly) to the Peak Tram station; 10 mins to walk via the elevated walkways to the Airport Express station; and only 5 mins to the Star Ferry

    On my first night, the audio-visual system broke down around 11pm but this got fixed straight away.

    Some reviewers have already mentioned the lack of view. This is correct, the hotel overlooks an office building, but to be fair it is not an ugly building at all, and it has mirrored windows, so all we see from the hotel is just a reflection of the hotel. Because of the layout of the L600 room and the fact that the bathroom is next to the windows, and the bedroom area where a bathroom would "normally" be situated, the bedroom area was a bit dark as it was not getting much daylight. However this did not matter much as I spent the most time in the sitting-room area.

    Because I was leaving HK on a very late flight, I enquired about late check-out. I was allowed a free 4pm checkout; checking out at 6pm would incur 50% of the room charge; checking out after 8pm would incur 100% of the room charge. (I chose to check out at 6pm).

    All in all I liked the LMO. Service was excellent and to be expected from a hotel of this calibre. The only minus points:

    (1) Exhorbitant price of room service (HK$ 311 (GBP 21) for a club sandwich and coke!) and of Movies on Demand (150 HK $ for films not even very recent, some had even been on tv already).

    (2) I found the concierge a bit useless - on the one time I asked him for information (how to get from the hotel to the Peak Tram - quite a simple query) he actually showed me (on a map) a route that wasn't the shortest or most pleasant.

    Apart from that all was well - I would stay there again. However I do not recommend it, obviously, to people who need a view of the bay, as this is the only thing this hotel is lacking.

    A fantastic experience

    from

    Stayed four nights in the Spa Corner room. Room was modern, had splendid blinds and a great bathroom. The service was fantastic. Took the car transfer from the airport and liked that too. A great hotel. Only downside is the non-existent view and the limited dining options. Considered staying at the Four Seasons and was happy that we did not. Gym was good and the spa was very good.

    Nicely located hotel with service you expect from Mandarin Oriental

    from

    When I was in Hong Kong 5 years ago, I stayed at the Mandarin Oriental and the Grand Hyatt. I enjoyed the Mandarin much better despite the fact the rooms really needed to be updated simply because the service was superb. So when my husband and I along with our 21 months old daughter decided to visit Hong Kong this time, I was excited to try out the new Landmark since the old Mandarin Oriental is currently undergoing a much needed renovation. We were very happy with our decison and enjoyed our stay there very much.

    We arranged for the hotel to pick us up at the airport and while I was instructed ahead of time that someone will be meeting us at the gate, I had forgotten that particular detail when we landed and completely missed the person. But we managed to sort it out and was whisked into the very new and nice S class they had sent out to pick us up.

    Since our rooms were not ready when we arrived at 11:30am, we grabbed some snack at the MO bar. It was a very expensive meal for not much food so I would recommend skipping the place all together. The check in at the hotel was fast and someone accompanied us to the room to make sure we knew where everything was. The L450 room we got was spacious for a city hotel and in the contemporary appointment that we liked. The bathroom is spacious as the previous reviewers had noted. Our window looked out into an office building but we were fine with that as we knew we weren't there for the view.

    As the hotel is connected to the Landmark building and next to the metro stop, we found the location to be very convenient. We were also able to go out and get local breakfast (bakery or wonton noodles or congee) easily so we didn't have to eat the expensive hotel breakfast. The service as I expected was excellent, where the staff makes a point to remember your last name and strive to not ever have you wait in line. One perfect example was that when we asked for a recommendation to a restaurant, the staff not only recommended a good place, she even walked part way with us just to make sure we would not get lost; now that is real service.

    Interesting, but not the luxury hotel of choice in Hong Kong

    from

    There was no line to check in, but the actual process involved an interminable session on the clerk's computer, presumably hunting for an available room although it was already 5 pm.

    I stayed in a L600 Landmark Delux King for HKD 3700 + 481 tax + 160 internet connection = 4,341 = US$570 / day. The room would be sold as a junior suite in most hotels, as it has a living area with a sofa and armchair. The bathroom is large and has a 2 meter diameter round tub plus 2 sinks and separate toilet and shower stalls. There is also a walk-in closet.

    The decor is cutting-edge avant garde contemporary, quite beautiful with fabric covered walls and an overall color scheme of beige and honey with black accents. There are 32-inch LCD panels set into the walls facing the sofa and the bed, as well as a smaller flat panel in the bathroom. Uniquely, the two large ones display a slowing changing series of beautiful high definition photos of the American West, accompanied by soft new age "music", when the system is on and in default mode.

    Unfortunately, while the living area furniture is pleasant to look at, it is well-nigh impossible to relax on as the ultra-contemporary design dictates a very deep seat (legwise) combined with a very low back. It is also very firm. I devised a work-around using pillows which made it possible to sit and read.

    There is no tea/coffee making equipment. A basic "continental breakfast" costs HKD 310 (US$40!!) per person from room service.

    The hotel is in a converted office building. Perhaps this accounts for the inadequate soundproofing on the window side of the room, which allows in much of the traffic noise from the busy street outside. The effect is somewhat ameliorated by the unusual placement of the living area and the bathroom on the external side of the room, so that the sleeping area is shielded from the windows by the bathroom.

    There is only a very small lobby on the ground floor with seating for just a handful of people and no service, hence nowhere to meet with a friend or client in this hotel.

    There is no informal restaurant or coffee shop, etc.. The formal restaurant (where breakfast is also served) breaks quite a few records for high cost. A minimal lunch for two (Diet Coke, small salad, entree and coffee) came to HKD 1,191 (US$157) and as I signed the check I noticed that the Diet Coke was HKD 69 (US$9) which surely qualifies for the Guinness Book of Records. I can't imagine what dinner costs.

    Check-out was fast and accurate.

    Best Hotel in the World

    from

    My family spent two nights at the Landmark over Christmas. The experience was perfect. We switched from the Peninsula to the Landmark because we wanted to see both hotels, and the Landmark is where we will stay when we return to HK. The service was much better than at the impersonal Peninsula because everyone at the Landmark knew us by name and knew our entire history (where we were from, what we liked, and where we were going after HK). The rooms were remarkable. We slept in two L-650 Corner Suites, and they were incredible. The bathrooms were the best of any room we have ever seen, and the technology was also the best in the world. The hotel greeted us at the gate and then whisked us, via golf cart, to baggage claim, where they helped with our lost luggage, and brought us through customs. The location is perfect for exploring Center City, and the staff is remarkable. We tried to tip the maitre'd, and he suggested that we donate the money to charity, which has never happened before. The one complaint would be that the hotel does not have a good harbor view, but, everything else more than makes up for this one small drawback.

    In the MO tradition

    from

    Just returned from a six night stay with my wife in a L450 room at the Landmark MO. Happy to report both the hotel and the service were absolutely first class.

    First surprise on arriving at HK airport to be met at the end of the skybridge by a MO representative who whisked us through the airport on one of those electric trolleys and then bypassed the queues at immigration by being passed through the 'diplomatic' channel (and all this despite the fact I hadn't asked for them to arrange a pick-up and was travelling to Central on the airport express). No waiting about in the hotel lobby on arrival as we were immeditely taken to room to check in there.

    The L450 is the standard 5* hotel room size but the decor is very modern 'designer' in style. The bathroom is large with separate glassed in shower and toilet stalls and oversize bath. There is an LCD television mounted on the wall to watch while you soak in the bath. Standard of toiletries is very high and these are replaced daily. Towels replaced upto twice a day. Fruitbowl replenished any time you take something from it. The bed was very comfortable and you could have your choice of several types of pillow.

    Our room rate included breakfact in the Amber restuarant and contrary to an earlier review the hotel did not make a service charge on the complementary breakfast. The choice of food was more than adequate for us but I can understand an earlier comment about the limited range of entrees. The friut salad served with breakfast was particulary good and the staff at Amber were very attentative.

    Within a day of staying in the hotel the various staff we interacted with addressed us by name and you couldn't walk through the foyer without at least two staff wishing us good morning-afternoon-evening. The concierge dealt very efficiently with our various resturant reservations and was able to answer our other enquires with ease.

    Having stayed in the original Mandarin Oriental in HK my experience is that the service in the new Landamrk MO is as good, if not better, than in the original and stands head and shoulder above that in the Grand Hyatt (which I have stayed in a couple of times on business).

    Loved this Modern Hotel

    from

    The Landmark Oriental sits in the heart of Central and a fashionable shopping area. Convenience to shops is unsurpassed as the buildings connect by interior walkways, the Landmark building also is home to a subway stop which can whisk you over to Kowloon and points beyond.

    The rooms are breathtaking but have no views. We booked a Landmark L 600 series room and got a corner room upgrade. The corner room featured windows throughout the bathroom area. The bathroom is something to behold. The tub is big enough for 3 and sits in the middle. Curving around the tub is a waterfall shower area and toilet stall all enclosed in glass. Doubles sinks in modern style facing the windows completed the modern style. The bathroom area featured an exceptional bed, inspired lighting, a control panel for all curtains and lights as well as 1 of 3 plasma TV's. The sitting area had a sofa and side chair. The entertainment system is too complex to grasp without effort but features surround sound, scenic picture choices to flash on the plasma screens, spa music on demand, HDTV, cables for you to link an IPOD, video recorder or other device to enjoy through the plasma TV and/or surround sound system. I plugged in my IPOD and it worked albeit after some time getting the settings right. There is high speed internet but to access the wireless net you must first log in on a wired connection (that is not written anywhere). Wireless covers the hotel.

    Service was quite good. Ice was placed in the room, fresh fruit was brought once, the manager called to check on us, and requests were handled efficiently. Breakfast at Amber the signature restaurant feature only one entree: eggs. Otherwise, its was okay but not up to par. The MO bar was stylish and the place "hot" place in the area.

    I will definitely return. Expect high price for high couture. My only warning and downside was that the room we had faced building construction which would be very annoying midweek but we spent a holiday weekend and only heard the noise once. Also the Lobby was small and had odour going, my guess is from nearby construction.

    TripAdvisor Reviews The Landmark Mandarin Oriental, Hong Kong

    4.50 of 5 stars Outstanding
     

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