The Kensington Close Hotel & Health Spa London

I got a great deal on the web for a room, full English breakfast and dinner at an incredible price in Dec. 2002. I had a fine room with lovely bath. The food was very good and the dining-room staff was attentive. The concierge was really on the ball. My only complaint might be the staff at the front desk who never had a smile on their face and were occasionally understaffed. Would definitely stay there again. It's in a great location!

Never stay here!!!! This hotel is horrible. The staff is rude and very stupid. It is dirty and the reception gave me someone else's room twice. The rooms are dirty, dated, and strange. The bathroom at an underground station was cleaner than the one in this room. The walls were dirtyw and the floor was scuffed up. Stay away from this place, I gurantee you will hate it.

I chose the Kensington Close Hotel on the recommendation of a friend and after reviewing several websites. I have to say I wasn't disappointed and don't agree with some of the more harsh criticisms of the place on TripAdvisor. If you go in knowing that most European hotel rooms are small and that breakfast can be had for the cheap by eating out then this hotel is a good budget choice in a city that tends to run on the pricey side. The room was always clean, had its own bathroom and came with a desk, coffee/teapot, and TV. The only shortcoming of the room was the soft bed. The room was also hot despite keeping the window opened but London also had a run of hot, sunny and dry weather when we went that I'm sure doesn't happen too frequently. If you got hungry, there are two restaurants, if you want to swim or work out, there's a pool and a gym-try getting all that for less than $80 a night which is what I got the room for on Expedia. The hotel is in a nice location near Hyde Park a very short walk from the High Street Kensington tube stop and near a Safeway and numerous department stores and shops. If you are on a budget and want the most for your hard-earned money, this is the place for you. A word of caution though, if you come in on the redeye-don't expect there to be any sympathy for you from the staff that holds fast to the the no checkin before 2PM rule.

The beds were short, the room small and hot (no AC), with a continual hum of machinery, BUT the room also was clean, not funky, and the hotel is in a great location--safe, a block from the tube, lots of shopping, and it IS a hotel, not a B&B, so you get the benefits of a bar, pool, and other amenities. Most of all, I don't know how you could beat the price in London.

My boyfriend and I spent four nights at the Kensington Close and had a marvelous time. The rooms, though small of course, were immaculate. We particularly enjoyed the surprisingly soft bedding and towels. The main attraction of this hotel is the extraordinary staff. The front desk and concierge were quite helpful and courteous. I highly recommend this establishment!

The meals were terrible. The breakfast buffet was not replenished quick enough and the eggs were not cooked enough. The supper buffet was better, but their was only one person seating people and making cocktails (which he didn't know how to do and we needed to send the drink back twice until it was right). He even began serving customers. The most important issue was that I ordered tickets for a tour and they were to be dropped off at the hotel and no one at the hotel knew anything about it. They weren't very helpful either. They insisted they received nothing. It ended up they were dropped off, the hotel staff didn't make sure we had them delivered to our room and never apologized for not following through as they should have. When we tried to deal with the problem, we tried to call from our room and could not get the phone to work. Although they should have gotten a credit card # from us, they didn't and wouldn't allow us to use any of the hotel facilities or even the phone for local calls to resolve the ticket situation they were at fault for. They were completely unwilling to allow us to make any calls until they had our credit card #. Even after giving them our credit card #, we continued to have problems charging things to our rooms. We were promised two close rooms and that didn't happen either. We won't return.

the hotel is good in many respects apart from the size of the beds, when you are over 1.80 m !

When you go to a Three stars hotel, you expect a quality above average (which, in this case would be in 2.5 stars). But when I arrived to this hotel and I saw its dark red fitted carpet, and I understood that in another time it was brilliant red I realized that I was not only in a below average inn, but in a ugly pigsty. During the time I spent in the hotel's gaming room I suddenly was bound to ask what kind of **** the wall was stained of. And, we cannot finish the review without mentioning the bathrooms, which seemed to me very similar to a bus: it was a very large and strange corridor, with a infamous strecht bath (shower?), where the water dropped off each time I wanted to clean myself of all the rubbish the hotel provided me. Stay away: not a good business!! Crust everywhere in this one...

Found this through an internet search, booked it because of the location, price, swimming pool and gym facilities (just in case it rained while we were there).I was not disappointed, it has a very good size swimming pool and a huge gym with many different machines. Plus saunas and steam room(note, the saunas are single sex). And it rained :-)The rooms were clean, good facilities including tea & coffee making equipment (which many hotels dont provide any more), but on the downside, they were small. I would say this would be a good hotel for a short stay, less than a week, the walls might begin to close in after that, especially if you had a lot of luggage. Lots of Western Europeans and Americans staying there, judging by the accents. I paid £80 inc full english breakfast, (for a couple), so considering you can easily pay that per person I consider the price was very reasonable. Watch out for london hotels, its easy to pay another £25-£30 per night/couple just for the breakfasts!

On a trip last fall to London, I blindly chose the Posthouse Kensington from an internet site. It was a good choice. The rooms are predictably small (go for the double, even if you're traveling alone), but sufficient.

The location was great for traveling on foot, by train, or bus. Get a transportation pass from while you're there, and you'll save a lot if you do much sight-seeing. I picked mine up at Heathrow for about $40 USD - one week, all access.

The Posthouse also has a nice pub, limited health club facilities, and an indoor pool. A nice restaraunt is in the hotel, a bit pricy for what is was, but good. There's also a McDonalds within easy walking distance, where I enjoyed many McBacon sandwiches! For a combination of price, location, and exceptional treatment of American tourists, I would recommend Posthouse Kensingtion to all. It's an easy walk (with limited luggage) if you get off at the right train stop out of Heathrow.