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Historical Traveler Reviews Kendall Hotel Cambridge
No response from the Kendall
My husband and I were hoping to attend one of the Kendall's Wine Series dinners over Father's Day weekend. We called the hotel to make a reservation and were told that one of their cafe managers would get back to us in the next couple of days. Four days went by and no call. I called back and explained that we had not heard from any one yet. I was apologized to and told that the managers had been away for the weekend and that we would be called first thing Monday morning. Still no call. It was now Thursday of that week so I sent an e mail letting them know that we were very dissapointed in not even receiving a call back. It is now Monday of the following week, no email response and no phone call. We feel that is they cannot return a simple phone call to reserve a room in their hotel then the customer service in general must not be very good. we will be staying a the Hotel Marlowe instead.
Very cosy and comfortable
We enjoyed this hotel very much. rooms were unique, clean and very comfortable. a B&B sort of atmosphere. Charming, beautifully restored building. Had no problems with the staff. Breakfast was very good.
I searched and searched for a hotel in Boston with two queen beds and this was the only one I could find. I'm very happy I did.
There is not much going on in Kendall Square, but the subway is just steps away from the hotel and you can be in Boston in minutes. (Be sure to play the chimes in the subway station...)
Parking is available, and while not cheap, it is less expensive than other Boston hotels.
Typically nasty boston staff
I had a comfortable but unpleasant stay at the Kendall. The guy at the front desk at checkin seemed to care less if I found my room, reacting with a bored look when I dared ask what room belonged to the keycard he had handed me.
To top it off, I accidentally left behind a dress short hanging in the closet at checkout. I'm guessing the housekeeping staff claimed it, since no one I've talked to on the phone can seem to locate it.
Also, bring your own Ethernet cable, since the ever-annoyed staff wont be able to provide you with one.
Enjoyed the 'character' of the Kendall - a change from the bland
I visit Kendall square for business (why else?) and this is my prefered hotel in the area.
I've been reading people's comments about bad service - and I know where these people are coming from. I was quite surprised at the laid back attitude, which I mistook for "attitude" at first. I think it's an East Coast kind of laid back, rather than the West Coast variety which everyone finds so appealing.... But after my first stay here, I realized that these guys really care about their guests. Sure the service is unpolished. And it might seem "friendlier" if they imitated the smarmy, well-oiled service at Legal Seafood across the road - but I like these guys the way they are. This place has character. It's not a smooth-running, process-driven, corporate machine like Legal's.
As for the criticism of "slow service" in the restaurant - I've experienced a "slow" glass of wine more than once. But I just catch the attention of the staff and they always handle it very well... So in my view, the restaurant is great for breakfast and meals with colleagues but it's probably not a place I would take important clients for a business dinner.
Having Legal Seafood across the road is pretty handy too.
Fresh ingrediants from the food to the atmosphere
It was releaving to have had such a warm place to stay on my business excursion to Boston. This family run hotel impressed me with it's professionally accomodating attitude. I appreciated the detail put into every from the individually decorated, americana/antique style rooms to the wild (meaning not farm raised) salmon on the dinner menu. Stay here if you want to experience genuine hospitality.
What a unique place to stay.
This hotel is the most unique hotel I have ever stayed at. It is in a great loction, on the MIT campus and just a few feet from the subway.
The rooms are spacious and furnished with antiques. My room had a large work desk and very comfortable chairs and a view to the cupola on the old firehouse which holds the lobby. The food in the cafe was great with large portions and good service.
Very bad service
Very nice rooms but avoid eating there. The food is nice but the service is really awful, extremely rude to the point of being schocking.
Stayed here for a wedding. The hotel is great..the rooms are nice..and it has an excellent location, right next to MIT, the T-stop, One-Kendall Sq., and it has a Legal Seafoods across the street. I only had a chance to eat at the restaurant for lunch, and it was outstanding. I would definitely stay here again....
So, maybe the Kendall Hotel is a nice place to stay but don't bother eating at their resteraunt. Or booking an event their for more than two people. I recently had a going away lunch for an Executive of our company. I had all the top executives from my company present and received probably the worst service I've ever received in my life. We were treated like we were a nuisance. Not only were we not treated with reasonable service we were not given any consideration from the management in regards to our complaint. The food was late, the service sucked, I finally got my drink I ordered as I was getting up from the table to leave the function. My review is...DON'T BOTHER! Go to the Legal Seafood across the street where they know what the word service means!
Fun place to stay in Kendall Square
Having worked in the Kendall Square area for years, it was fun to stay overnight in this very different hotel. The service was good. the room very quiet and dark, so very good for sleeping. The bed was comfortable. The decor was freshly and sparkling albeit a little cuteand therefore a little over the top but different from the standard chains. Internet access and local telephones calls were free. When we want a night in town this will be a good choice, in fact next week we're planning on staying overnight again!
TripAdvisor Reviews Kendall Hotel Cambridge
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