The Essex, Vermont's Culinary Resort & Spa
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Historical Traveler Reviews The Essex, Vermont's Culinary Resort & Spa
Perfect in every way
from the time we arrived at the inn, until check out time, everything was perfect. The staff was most friendly, the room was immaculate and completely quiet, and the food at both restaurants we went to was excellent. On one occasion, the waiter brought the wrong type of pancakes for breakfast--he was extremely apologetic, brought the correct order promptly, and removed the cost from our bill. The culinary institute staff supplies tasty home baked cookies in the lobby as well. Read the negative reviews posted on this site, and did not see any of the problems that they cited. Would not hesitate to recommend to anyone.
Some friends and I stayed at the Inn over New Year's. The staff was absolutely fabulous from the minute we got there to the minute we left. They could not have been any more pleasant and/or accommodating. The rooms were clean, spacious, colorful, and gorgeous!! The food was phenominal -- perfectly prepared and delicious!! Can't wait to go back again.
Loved this place!!!!!
Was a little nervous about what to expect based on some of the ratings listed here but got such a great deal, couldn't pass it up. After our stay at the Inn I couldn't disagree more with many reviews listed here. Its almost as if I stayed at a different hotel. Went up for a massage and mountain pagkage. Sadly, the weather was not the best for skiing. The Inn offered dinner in Butler's formal dining room in exchange for the lift tickets. Christopher at the front desk offered to get the ski report and sent it to our room to aide our decision. He was very informative and couldn't help enough. The rooms are lovely boutique style with a country flair. Loved them colorful and fun! Very clean and in great renovated condition. A masseus for 1 hour swedish or deep tissue was provided by the hotel to our room. (Hollis is oustanding!!) The Tavern offers tasty and traditional menu choices. I recommend the Sunday Brunch. The presentation and themed menu are insteresting and delicious. Don't skip dessert. Sadly I got really ill on the night of our Butler's dinner and cancelled our reservation. The hotel was then obliging enough to send the manager of the resturant to our room to offer service to our room and that they would try to mimick the dining room experience. Can't express how pleased we were. The waitress Kristen was sweet and so accomodating. This staff at the Inn is amazing. There is nothing they won't do try to do for you. If you are anal retentive maybe this isn't the place for you but I loved it. I care about service and attitude (a rip in the wallpaper doesn't bother me) and I couldn't give a more glowing review for a place and the people who work there.
Take a pass - High expectations / Poor Performance
As a frequent business traveler (mostly Marriotts, Hiltons, Hyatts) I had high expectations about the Inn at Essex after reading a number of reviews and travel industry publications. My wife and I stayed there for several days in October while on a fall foliage trip and our experience at the Inn was a bust all way around. The obvious stuff: large stains on the carpet (6 - 8 inches in diameter); numerous stains on the furniture (what appeared to be coffee or soda); watermarks on the flat surfaces (the fireplace mantel and the desk top); and an inch and a half gap between the carpet leading into the bathroom and the bathroom door sill which revealed the sub-flooring (yes, this was a recently remodeled room). As for the minor stuff: two cracked window panes, black crud imbedded in the bathtub grout; low quality bath towels; and not even as much as a guest bathrobe. Our experience at the Inns' highly touted restaurant was similar to other reviews on this page - not good (inattentive staff, tepid entree's, etc.). Bottom line, the leaves were great - the lodging was truly second rate (especially given the price of the room).
Stay at another place!!
Please do yourself a favor and stay at a hotel in Burlington. The Inn is off on its own the only thing near is a golf course, a cinema and some so-so outlet shops and a grocery store. We had choosen this Inn becuause the Culinary Ins was atached to it and both dinner and breakfast were very dissappointing! COLD food at breakfast, we ordered off the menu instead of eating off the buffet. Have they finished renovations??? You could have fooled me, the walls are dirty and you literally see many things with white tape on them as "repairs". If you need a spacious bathroom...forget it. We couldn't leave there fast enough. Staff is friendly but too casual for an "luxury " Inn. We didn't complain while checking out but i did give them an earful on the "comment card".
Could be better
Just returned from a long weekend at the Inn. We had high expectations upon arrival. The place looked nice from the outside. It is not a small place, but it has a quaintness to it. But several things that started at check in disappointed us. Our AAA tour book said members get a 30% discount from November 1 to April 30. I booked the room on their website and could not figure out how to identify that I was a AAA member. When we checked in we asked the woman at the counter about the discount. She said that discount was only for the summer time. So we showed her the ad with November 1 to April 30 dates. Then the story changed to it was 30% off the rack rate. So I asked what the rack rate was, but I didn't get an answer. All she told me is that I was not paying rack rate. I informed her that I booked the room on their web site and that it only listed one rate. They finally decided to give us a 10% discount. Second, the room had one of those wall mounted heating/cooling units you see in hotels. The problem was this thing never shut off. It was right next to the bed and even though you could set the temperature, the fan (which was quite loud) never shut off. It was like sleeping next to a wind tunnel. Third, we booked a room with a fireplace. We thought it would be a nice romantic touch. The fireplace was gas and was hooked to a timer. To start the fireplace you wind the timer. Then you proceed to listen to the obnoxiously loud timer ticking the entire time the fireplace is on. It sounded like one of those old fashioned wind up alarm clocks. The hotel was undergoing renovations while we were there. One of the hallways near our room was loaded with various junk from rooms that must of been getting refurbished. The food in the restaurant (The Tavern) was mediocre.
A very nice place with a great restaurant
We stayed at the Inn during the week after Christmas. We were very pleasantly surprised at the size of the room. The room was very clean and the decor reminded me of a B&B. The staff was friendly and helpful.
After a day of skiing, we came back to enjoy the fireplace in the room and a very nice dinner at Butler's served by culinary students. We would definitely come again.
3 Strikes... You're Out....
My boyfriend and I recently stayed the weekend at the Inn at Essex. We stayed in the main Inn and when we entered in our room we were greeted by very loud music that was coming from a tent outside our window (it was a wedding). It was as if the music was actually being played in our room. After spending a short amount of time in the room we decided to go down to the The Tavern (the casual restaurant) to grab a bite to eat. (There are not a lot of restaurants in this area of town). We waited around 2 hours for a table. We both wanted a cup of soup and my boyfriend was going to order the "special" of the night. We were told by our waiter that they were out of both of these things. Luckly, the wedding ended around 10pm so, our walls stopped shaking and we were able to get some sleep. The next day we left the Inn early in the morning and returned around 4:30pm to a room that hadn't been cleaned yet. I called the front desk and asked for some clean towels and mentioned that our room hadn't been cleaned. A few minutes later an employee of the inn came to our room with the towels. She asked if we wanted our room clean and in the same breath also said the cleaning staff leaves the hotel at 4:30. : ) (funny) At checkout, my boyfriend talked to the manager about the experiences that we had with the Inn.
As a result of the discussion, we were given a discounted rate on our stay. This Inn did not meet my expectations and I would not recommend it to my friends or family.
Play That Funky Music (White Boy)
... blasted into our room from the wedding reception taking place right below our window in a TENT. Nice idea, but provides no sound damping.
Couldn't have a conversation, couldn't even watch TV. Not quite the charming country ambiance we were expecting.
If not for that, would have been a nice place. Check for special events before booking.
Great place to stay
The Inn is a top rate place to stay while in Essex. Close to shopping and a great golf course. The Inn also offers two resturants on location. One is more upscale but the Tavern offers casual dining at a reasonable price. All the food is prepared by the Chef's on location.Essex is a small friendly community (18,000)BJT
TripAdvisor Reviews The Essex, Vermont's Culinary Resort & Spa
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