The Faust Hotel
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Historical Traveler Reviews The Faust Hotel New Braunfels
The faust hotel has poor management
We arrived at approx. 1400 hrs for a three day stay, the room was on the second floor and was hotter than hell, the window air conditioner sounded like a haybailer and would not possibly cool the room or allow a good nights sleep due to the racket. We advised the desk clerk (the manager was out) and she attempted to find an alternate room, however, the alternate was hotter than the first because it was unoccupied and therefore was not cooled (its A/C did not appear any better than the first!!) When asked, the manager was not expected back for the day, we decided the hotel was totally unacceptable and removed our luggage without touching anything in the room (or the alternate!!!) We advised the clerk we did not expect to be billed for this visit and began a search for another hotel (which was very difficult as it was a "holiday" weekend). Now, we have received a billing for the room!!! The hotel was called at 1600 hrs (on a friday) and was told the manager was gone for the day and was not expected back until Monday. This is no way to run a hotel!!!
Great atmosphere and location
I stayed at the Hotel Faust this past weekend (7/8-7/10), when a group of my friends and I decided to take our yearly trip to New Braunfels to go tubing and to check out all of the other fun things in town. I have always stayed in chain hotels like the Holiday Inn and have never stayed in a historical hotel or anything that didn't have a corporate logo.
I was extremely excited when we arrived. The lobby was decorated in antique furniture and paintings. It had so much more class than any other chain hotel that I had ever stayed in. I grew up in a military family, so we stayed in tons of hotels and this has been the nicest one yet.
We stayed in room 305 (or maybe it was 405). It had two of the most comfortable beds that I have ever slept on. Yes the hotel is historical but the rooms size was adequate - not to big or overbearing and not to small or cramped. I think even the furniture in the room was antique.
On top of it all, the staff was excellent. The two girls up front were willing and able to help us whenever we needed it. They gave us directions to restaurants around town and even into San Anotonio. Not only that, but they remembered who we were when we got back to ask us how our dinner was at Clear Springs Restaurant (an awesome place to eat).
The only real downfall to the hotel is that they didn't have a swimming pool. As young as my group is, we like to swim and a pool would be great. But we dealt with it, and went swimming in the river, which was probably more fun than any pool would be.
Overall - Try out this place. It's a great place to stay and will teach you alot about history and is very affordable compared to other places in town - we paid only $109.00 a night - a steal during the summer.
Overpriced & run down hotel
To cover the basics:
* Very small rooms, badly maintained
* If you paid over $50 you paid to much
* Everything needs to be cleaned in detail
* Owner or Manager doesn't seem to care, never there (Abbey or so)
* Night Clerk can't hear a word over the phone (or don't want to?)
* Elevator didn't work the day we arrived nor the day we left
* Eat some place else (Huisache Grill is top !)
* Nice lobby and hallways
* My wife was sad about the landscaping, nice tree up front (thats all!)
* My advice: Don't book a room over the phone. Go and see yourself.
* We don't return.
My wife and myself travel up to 12 times a year and we feel sorry for that hotel. It could have been nice, if the owner would have paid for good staff, for some more maintenance, for better landscaping and would have been there to control the operation. Oh by the way: My wife speaks Spanish and she heard the housekeepers talk about the owner VERY bad. Judge for yourself.
Next month we go back to visit my wifes sister in Austin. This time we will stay in Gruene. Very nice area. We hope to get a room during the high season.
I personally walk through the rooms every week to double check the cleanliness and order. Our housekeepers take pride in their work and they do a wonderful job.
I am personally here 5-6 days a week. And as we all know, no one can work 7 days a week 24 hours a day. The owner is also here a couple days a week to oversee.
We do not discriminate with our employees and we do hire the hearing impaired and disabled.
Our elevator is very old too, but it does work efficiently! It might be slow if someone is holding it up on a floor.
On eating somewhere else, yes guests need to, as we have not had a restaurant in operation in over a year.
Our flowers are in full bloom this time of year, in addition to our crape mertals.
We at the Hotel Faust would like to remind everyone that reviews and comments are subjective and can be made if one hasn't even stayed.
I satyed here with my family during a summer trip. I thught it was an awesome place. Nice historical look, yet cozy. It is also haunted and I was lucky enough to experience the ghost first hand. A truly memorable experience.
Great place for WurstFest fun!
Stayed here during WurstFest and it was great! Staff was friendly and helpful. Room was funky like you expect in an old hotel. You don't stay at a hotel like the Faust to sit in the room and watch tv. Room was small but clean and bed was very comfortable. Shower was nice and hot. Great location for WurstFest! Recommend it anytime!
Amazing Hotel and great staff!
My then future husband and now husband stayed here before our wedding and after our wedding. it was amazing. The staff was great. one lady in particular, was so sweet. I would definitely go back.
This hotel has so much history to it. It is like walking in to a museum. be sure to explore the enitre hotel. who knows you may see a ghost!
We didnt get to try the pub, but i know they throw great parties, there was one going on and i wished i was invited! :) its seemed everyone enjoyed!
As for the area its smack in the center of new braunfels downtown. Be sure to take a walk down cirle drive and have a lunch at capparellis, their tomato cheesebread loaf is awesome! And take a much down at naeglins, they did my wedding cake and it was absolutely delish! they have delicious baked breads and sweets!
But overall. the faust was excellent, the room was so cute and old fashioned, i felt at home. the wood furniture was beautiful and the beds comfy. its a great place for a wedding party to stay and the bride and groom!!!
Definately a nightmare!!
This was a very disappointing experience for me. This hotel is run down; the rooms are a mess and not taken care of, and the staff is rude and condescending. This is the place to go if you want to spend more for less and be treated like you are not worthy of such royalty. Terrible!
Never Again... Never!!
I stayed at the Faust Hotel in November 2004 and it was one of the worst hotel experiences of my lifetime. The hotel itself was disappointing, but it was the customer service, all the way up to the owner and general manager (Mr. Abbey), that was the true disappointment.
I arrived at the Faust Hotel, with a two month old reservation that he been confirmed the week prior, 15 minutes before check in. I asked if I was too early to check in and the female at the counter was rude and carefree when she told me that, "check in isn't until 3:00p.m.". Fine, I went back outside without a problem since I was in fact early. As soon as I got outside, two other guests went in. When they didn't come out right away, I went back in to find them both checking in. I got in line and was also allowed to check in within about 20 minutes. Again, I can live with that.
When I got to my room, I didn't have high expectations because I knew it was an old hotel and it wouldn't be all that nice. I was right; the room was in very poor condition with paint peeling off the walls and baseboards. It was clear that maintenance wasn't a priority. I expected small, but I didn't expect a dump. The bathroom sink didn't even have hot water. I don't mean the water didn't get hot, but the hot faucet didn't even turn on. The icing on the cake was the room wasn't what I had reserved and confirmed. I reserved one of their queen rooms, and I got a room with two double beds. I called the front desk to see if the room I reserved was available.
I must have gotten the same pleasant female that I dealt with before because she wasn't willing to help me at all. She told me that I had asked for the double beds when I reserved the room, and she argued with me when I said I had not. Since I've been married for over ten years, I'm pretty sure I hadn't asked for that room when I called. I asked her how much I was being charged for the room and she told me $130. I asked her how much the queen room was and she told me it was $20 less. I could care less about the $20, but I didn't care to pay more for a room that I didn't even want. Changing rooms wasn't an option, and neither was charging me the reduced rate. She said she would check with the owner, Mr. Abbey, who I had seen downstairs when I checked in, and she would call me back. She never did.
A while later I saw Mr. Abbey on my floor and asked if I could talk to him. The owner of this dump said, "I don't have time", and didn't even slow down; he just kept walking.
I spoke to several people that were staying at the hotel later in the day and they all had similar experiences with the staff and, unfortunately, even the owner. The staff at this hotel is rude, arrogant, and they could care less what their guests think of it.
It is clear that this hotel's priority is based on one-time visits from people who think this is a charming little boutique hotel. A return guest is not a concern, and is likely very rare. Nobody cares if a guest is happy, or even if they had a nice visit.
In summary, this hotel is a hole in the wall dump. The rooms are a wreck and they are going to stay that way. The entire staff is rude and completely unwilling to even work with their guests.
This level of arrogance extends all the way up to the owner of the hotel, so it's no wonder the employees act the way they do. Mr. Abbey is clearly in this business for the love of money and not the love of running a hotel that might have had potential. If the owner of the business doesn't care about the hotel or the guests, who will? Nobody!! I wouldn't stay here again if they paid me. I can't image anyone having a good experience at this hotel... nobody else I talked to did.
IT'S HAUNTED AND FUN:)
We had a blast at the Faust, stayed up all night looking for a ghost or something fooky, of course we didn't find or see anything, darn-it, maybe next time we will. We recommend staying there, and they have a bar.
TripAdvisor Reviews The Faust Hotel New Braunfels
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