The Holiday Inn Niagara Falls
How has this hotel rated in the past?
- Swimming pool
- Free High-Speed Internet
- Room service
- Business Services
- Wheelchair accessibility
Photos of The Holiday Inn Niagara Falls
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Historical Traveler Reviews The Holiday Inn Niagara Falls
Don't ever stay here (Rude Front desk, Bad resturant)
The staff at the front desk is rude and inconsiderate.
Our flight was cancelled and was due out the next day so we called them and informed them that will be there the next day and was told that our room will be kept as we booked for 3 nights which was guaranteed. Upon arrival we were told since we came the next day our room was give away, when told about our phone call the earlier day she told us that the person on duty did not enter it into the computer and therefore we cannot have as room as they were fully booked.
She made no effort to help us out in anyway like rebooking at another hotel or giving us nearby hotel names, we were traveling with an infant. We called out Vacation package agent who later spoke to her and after 3 hours she gave us a room. She was simply RUDE and ARROGANT basically telling us to leave the premises immediately.
Later that day we ate at the peppertree the food was awful!!! We had chicken scampi it was smelly the chicken was stale and the whole dish smelled and tasted like dry fish, the lettuce was brown in color. Bad idea to eat there.
Staying and eating here will surely ruin your trip
Big mistake to book at this hotel - literally
We stayed at the Four Points Sheraton hotel April 16 and 17. We didn't have a reservation; I just walked up to the front desk and asked if they had rooms available. The guy at the desk said yes and since the price was reasonable ($119) and the place had an indoor pool, we took it. While he was entering the information, I took out my cell phone to call my husband who was waiting in the car with the kids. I told him the price and he said it was OK and said "Did you remember to ask for two nights?" I don't know if I had initially asked for two nights (I might have) but I made sure to ask the guy the moment my husband mentioned it. The guy was still typing into the computer and nodded. I told my DH OK, we're doing it now, I'll be out in a moment.
We checked in Friday and everything was OK, the room was nice and clean (except that there was no soap in the entire room and we had to call to get some. I was willing to go down to the front desk to get some, but they said they'd have to send some up. OK fine, no big deal) There was also only one little bottle of conditioning shampoo. This was for a room with 2 double beds, you think you could get another bottle without having to ask for it. Even low-budget Days Inn gives more soap and shampoo.
On Saturday morning, we went out for breakfast, then to the Niagara State Park for some sight-seeing. When we got back to our room at about 4pm, imagine our horror to find the door wide open! And none of the beds were made, no new towels, etc. We had left a $5 bill on the table as a tip for the housekeeping and that was gone. Our baggage was still in the closets and our toothbrushes still on the bathroom sink. I frantically called the front desk, thinking my room might have been broken into. Well, you guessed it, the front desk guy on Friday had only put us in for one night and had us leaving by Saturday morning.
When the cleaning people came, they assumed we had left and I don't know, maybe forgot our toothbrushes and toothpaste and razor there? I told the girl we had booked for TWO nights and the guy had confirmed this so why the heck was my room door wide open? She put me on hold then said it was a mistake somewhere, and I had been only booked for one night so the cleaning people thought we had left and didn't think anything of leaving the door open.
The girl on the phone said she'd put us in for another night and I asked well, what about getting the room cleaned and new towels, etc?
She said the housekeeping would be in later (as they do rooms they think are check-outs later in the day) By now it was almost 5pm and we didn't have clean towels to shower so we reluctantly forced ourselves to leave and get something to eat. When we got back, the room was clean, but our room key (credit-card type) wouldn't work. When we inserted it, the yellow light would come on, not the normal green light and the door would not open. I used the house phone and called down to the desk to tell them our room keys (both of them) weren't working and he said we'd have to come down and he'd reprogram them.
So we went down to the front desk and the guy asked for my ID first then said OK you can use the room keys now (I'm not sure if he even touched the room keys I placed on the counter) He said something about an error in the computer having us checked out and I told him, yeah, there was an error and our door was left wide open....etc. Well, we were tired and went back up to the room. My room key still didn't work but my husband's did. I was getting so peeved by this time.
Sunday morning, we got ready to pack. I wanted to make coffee, but there was only decaf (the day before we had gotten both regular and decaf packets) I went down to the lobby to get a newspaper and asked the desk guy if we're supposed to get two packs of coffee. He said "It depends" (I didn't dare ask what it depended on) and that he could send someone up with another pack. I said to just forget it, it wasn't worth it. I went back up to my room, stopping first at the ice machine. No ice. Not even a noise indicating it was working. I took the stairs, went down one level to the next ice machine and then went back up to my room. I didn't bother calling down to tell them their ice machine on my floor wasn't working; I was tired of calling them to tell them of their inadequacies.
When I checked out, I didn't get an apology or even acknowledgement of the chaos I encountered. And it was the same guy at checkout, who checked me in on Friday!
I know it probably was an honest mistake somewhere; I don't believe he would intentionally NOT book me for the two nights I requested. But as a result of that mistake, my room door had been left wide open for hours (who knows who'd been in and out???) and my room keys wouldn't work.
And their Pepper Tree restaurant isn't that great either. We went for breakfast and ordered coffee. Most places get you the coffee right away, but we had to wait over 5 minutes after ordering it! And when the coffee was brought, the waitress said "I'll be back with your cream" so we STILL couldn't drink the coffee since we didn't have cream.
This was my first time at a Four Points but I was very disappointed overall.
Do Not Eat at The Peppertree Restaurant!
I wanted a quiet dinner with my son on 01/23/04 during our hockey tournament. So we left our awful hotel and went to the Four Points Sheraton Restaurant The Peppertree. We went to the front of the restaurant at 4:55pm to be seated and were told they don't open until 5pm? Ok, so we go sit in the lobby and see people needing to be rescued from a stuck elevator. Well, we are seated by an initially friendly fellow and I order a Pinot Grigio. He brings me a noticibly brown glass of at least 1 month rotten, bottle gone bad wine. I told him if it wasn't too much trouble I'd skip the wine. No problem. I order a vodka martini, house vodka to make it easy, and he brings me a martini glass FILLED with vermouth??? I didn't say a word. I was so upset though, you could cut the tension with a dirty steak knife. The waiter obviously thought I was being overly picky by his shortness and evil eye the rest of the time we were there. I ordered one of the minimal entrees on the menu, of course, being the 1st people in the restaurant that Friday evening at 5pm , it would be fresh and great....? NO, they're 'all out' of pork??! I won't disgust you with a review of my 2nd choice. I left the 'martini' untouched, neatly on my napkin. WARNING: Do Not Go To The Four Points Restaurant THE PEPPERTREE to eat!! K Hryckewicz
Were to start?
It was my birthday so my g/f decided to take me to the falls!! i was so excited she told me she got a jacuzzi suite w/ a seperate living area and a fireplace!!! well we get there and the room is 29.99 more than what we reserved the room for then they charged us lik $15 for parking!!!! shouldnt that be free for hotel customers? considering you can go 2 blocks away and park for $10 in public lot!!!so we go to our room, hahaha fireplace?> fireplace you say? lol sum plastic logs behind a peice of glass that has an electric light that flickers like a fire ha ha ha ha...jacuzzi? what jacuzzi, tub with a couple jets...i can buy a kit for $75 to do the same to my tub lol...then you have roomservice forms you can fill out and leave on the door for breakfast the night b4...well they said leave it on door by 2 am which we left it on there at 11pm ...we came back round 1am and it was still on our door...i went to get a drink from the machine at 230 am and it was gone so they got it for sure....well com breakfast time...i look out to see breakfasts lining the hallway...but was there one at my door? HELL NO and when i called the desk they gave me the run around and said it was on the way...i waited an hour and checked out( needless to say it never came) i had the room reserved for 2 more nights but couldnt waste any more money on that crap...so we went to comfort inn!! jacuzzi tub was way nicer...room was bigger , didnt have to pay to park, and roomservice was always very prompt....4 star hotel my ass (sheritan) it is decorated like a 4 star but is operated like a 2 star
Would go back...except to eat
We recently stayed at this hotel and loved every minute we stayed, being off season i imagine , we were upgraded to a suite...two tv's and two phones..regreigerator, microwave......all the comforts of home....the staff was very helpful and accomadating....the only thing we didn't care for was the restuarant...the food was not prepared to the way we asked and the vegtables were very over done....next time we will stay there but go to some other restaurant to eat...even if it is Denny's
We stayed one night at the Four Points. The accomodations were very nice. This is a great place for a family to stay- the indoor jungle gym, pool, and game room looked like lots of fun for kids. One thing bothered me though- no bartender in the bar? There were a few guests sitting having a drink when we went in, and the bartender was nowhere to be found.
I live in the Falls and recommend to out of town family
I live in the Falls and when out of town family visits - I always book them into the Sheraton. I used to work at a different hotel in the city a few years ago - and I used to go to meetings and events at other hotels as part of my job. I would have to rate the Sheraton in the top 3 hotels to this date. (I say to date because now that there is a casino in our city, there are more hotels going up and alot of hotels are either going to rebuild or renovate - I do know that the Sheraton plans to rebuild competely).The only better hotel is the Red Coach Inn - which I also recommend - however, it is pricey - whereas the Sheraton is mid priced.
Great for kids!
I statyed here recently in early June for a couple of nights with my husband and youngest son, who was 10 years old. The rom was spacious and clean, there was an ice machine on the same floor and other than one light glove which was broken in a bedside lamp, I couldn't complain. We had a view of the river but were so busy downstairs and out-on-the-town, forgot to check out the fireworks from the window....
Our son went absolutely beserk in the games room, and we were also pretty impressed. We all enjoyed a swim in the indoor pool and spa, which was absolutely heaven as it was raining outside, and almost found ourselves wishing our son was younger so he could clamber all over the indoor playground! We ate in the restaurant. Great dinner, very reasonable prices and excellent service. We also had the hot buffet breakfast one morning, but weren't impressed with the rubbery scrambled eggs or oily crunchy potatoes. We also sat in the bar one evening and had a few very pleasant drinks whilst our son was playing the games. He was even allowed a drink if he sat on the couch and avoided the bar!
Staff were delighful and helpful, and we sought a little advice from the information desk also, and found the staff there also very pleasant. We had the first night at a heavily discounted price as part of a Grayline tour package, and also requested (and got) a discounted price for the second night, much to our delight. The hotel was only a five-minute walk from the river and 10 minutes from the falls. A good location. We are returning next year, hopefully, and will book in again with no misgivings whatsoever.
We stayed 5 nights at the Four Points Sheraton Niagara Falls, NY and found it to be quite comfortable. We were given a room on the "view" side, which frankly on the American side of the falls is not much of a view, but it did allow us to see the fireworks at night right from our room window. The room was not too cramped, the shower pressure excellent, and the bed comfortable. The staff was pleasant and helpful. Our only complaint had to do with the restaurant, which never seemed to be open. Who ever heard of closing for lunch before 1:00 p.m.?! If you want to avoid the "carnival" atmosphere of staying on the Canadian side of the falls, this is a pretty good choice.
My husband reserved a room at the Four Points Sheraton Niagara Falls,
NY on Febuary 15,2003 for a Valentine's Day weekend suprise. Due to our
children and my husbands work schedule, it is very difficult to find
time to ourselves and this was our first weekend alone since our
honeymoon. When we arrived to check in, the power was out including
heat. It was -2 degrees outside that night. By the time the heat and
power came back on neither one of us was in the mood to celebrate our
special weekend together. I was told by the night staff the same had
occured the night before and that the power and heat was restored at
4am. We where also told by the night manager that we would most likely
be refunded our money due to the unsatisfactory conditions. We where
given the runaround by staff and could not get a straight answer from
anyone about when the power would be restored or what kind of
compinsation we would get. There where loud and unruly children running
through out the building due to a hockey tournament nobody told us
about when we booked the room. We spent half the night in the pool are
the warmest room in the building. Febuary 16,2003 we where awoken at
9am by a fire alarm (Set off by a smoker) and where forced to leave the
building, we had enough time to grab our coats and go. I asked the day
manager if my husband's credit card would be charged and he said it
would be charged because all that occured was out of there control, but
did not charge the guests the previous night due to the same
conditions. Why did they let my husband book the room if they knew
about the heat and eletric problems? I have also read that in January
the hotel had no hot water for a period of time. So far my calls and
letters go unanswered about being billed I have had to contact the BBB,
the mayor and planetfeedback. I just want a refund my valentine's day
was ruined and it was the worst hotel experience of my life, one I will
TripAdvisor Reviews The Holiday Inn Niagara Falls
Travel Blogs from Niagara Falls
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