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Historical Traveler Reviews Hermitage Hotel Nashville
Nice, clean, classy hotel in downtown Nashville
My husband and I just returned today from celebrating our anniversary at the Hermitage Hotel. We travel quite a bit and have stayed in many top of the line 4 and 5 star hotels. The Hermitage is certainly one of them. I use Tripadvisor every day to get reviews & info on hotels, so I will try to be as informative as I can about our experience. The Hermitage is located on 6th Ave. in downtown Nashville. It is close to many nice restaurants and within walking distance of famous country music star hangouts. If you stay here, be ready to shell out the big bucks. Valet overnight parking is $18, plus tip. The lobby is quite nice with plenty of seating areas. The front desk girl was friendly and wished us Happy Anniversary. Concierge lady is located to the right of the lobby in front of the elevators. She was very nice and smiled alot. Elevator was marbled. Hallway carpet and floors nice and clean. There is a small settee on each floor so you can sit while waiting for the elevator, plus a nice big hall table and old fashioned phone. We had a deluxe, corner, non smoking, King room, #416, with views of the Capitol. Cost was $239. The rooms are nice and new. Marble entry foyer with table. Entry hall closet lights were motion sensored and came on when you stepped in the entry foyer. Bathrooms floors were cream and brown marble. Big bathroom mirror, plus had a wall makeup mirror. The clean deep soaking tub had awesome side handles that made it so much easier for one to get up after soaking for so long. Toilet was in it's own separate room, phone on the wall and marbled floors also. Marbled shower with glass door was good sized. Towls were oversized and fluffy. Bedroom furniture was tasteful and new. When we entered our room for the first time, all the lamp lights were on and they had the tv playing a Nashville Symphony CD. It made a very nice impression on me- as if we were important guests they had been expecting. I am a music instructor so this was a nice unexpected surprise to come into a hotel room with soft classical music playing- very top notch. The king size bed had down comforters and feather pillows- very nice! The floral curtain fabric was very pretty. Color scheme was pleasing-cream, moss green, red, soft yellow. The fridge is located in the armoire and stocked full. We went downstairs to eat at the Capital Grille. Be sure to make reservations at check in or by internet or phone before you arrive. This is a 5 star restaurant. No shorts or jeans. Dress at least Business casual. or better. Wait staff nice and informative. Our meal was excellent. Be aware that they charge for every refill! I did not realize this until I had spent $15 on all my coke refills! The whole dinner took a little over 2 hours. The overhead lights were flickering throughtout the meal, which was annoying. But the manager came out and apologized and said they are working on the problem. Got better but still not what we would expect for such and expensive meal- $160 for two. Check out the bathrooms outside the Capitol Grille, especially the men's. Ladies, there is even a plaque outside the men's restroom that describes it, many a woman has taken a peek inside the famous bathroom. There's even shoeshine chairs inside. After dinner we returned to our room. They had turned down the beds, closed the windows, placed 2 white robe, 2 bottles of water and a plate of cookies on the bed and placed a complimentary shoe shine basket on the edge of the bed. All in all, the worse thing about staying here was that they did not have a pool as one would expect. They did have a nice workout room with a fridge full of complimentary water. Valet attendants took a long time retrieving our car every time we went out- even when we would call 15 minutes before we went down, we still had to wait another 5-10 minutes. We had a nice relaxing experience and have already told our friends about the hotel.
This is WAY better (& more for your money) than the Opryland Hotel! We celebrated our anniversary this year with dinner in the Capitol Grille and stayed overnight. All the staff were very attentive and polite - they really do treat you like royalty.
The food was so delicious & worth every penny. I love all the history behind this hotel; it really is a special place!
Everything about this hotel is SO beautiful; we will DEFINITELY stay here again. I can't believe this 5 star hotel is in our own town! I'M VERY PROUD!
Simply the Best
I was expecting to stay at a lovely boutique hotel in the midst of Nashville, but this hotel exceeded all my expectations.From the moment you step into the Hermitage s most magnificent entrance hall you are aware that you are in the heart of luxury.The attention to detail is amazing: -There are sumptuous cookies and warm cider by the lifts in the evening, coffee in the morning, and delicious biscuits during turn-down service. -Our deluxe room, though not large, was amazingly comfortable, beautifully decorated and very clean. -The bathroom was large and ours had both an enormous shower and deep bath and a separate loo. As an added treat, the bath products turned out to be Molton Brown which made us feel right at home! -As to the gym (which included a fully stocked drinks fridge with complementary fruit) it was well equipped with each cardio machine having an individual TV and headset. -But what made it really special was that the staff were attentive, courteous, did not put on any airs, and could not do more to make our stay pleasurable.Though Nashville itself was a disappointment (dull), the Hermitage made up for this ten fold. My boyfriend and I spent Christmas 2003 there and it was indeed an amazing place to spend that time of year.
My family and I went to the Music City Bowl and stayed at the Hermitage. I have stayed in many wonderful hotels all over the world.
The two nights we stayed at the Hermitage were wonderful. The management and staff were very attentive, if we needed anything we got it! I hope we have the chance to stay there again!!!!
It had such potential...
We stayed here for New Year's Eve 2001, which included a rather expensive meal. The food was alright, although nothing spectacular. (I enjoyed breakfast the next morning, complimentary with the room, every bit as much and maybe more.) When we arrived, we found that a lot of college kids had gotten rooms on our floor (a suite level) and were very drunk and very loud all night, to the point of our being harassed by several drunken people on the way to dinner--8 pm... Apparently, the management was expecting this and politely apologized, although nothing was done. While opening the door to our room, my suitcase was STOLEN by the man next door (which the manager found in his room after someone mentioned that they saw him with it--he was not asked to leave the hotel). Overall, it certainly wasn't bad, but the management doesn't seem to know what to do when things don't go smoothly to help people like me not feel frustrated for spending that kind of money for very little return. A simple gesture like comping the meal or the room or even a bottle of wine would have helped. Bottom line is that it's good if nothing goes wrong. If it does, it's a five-star pricetag that has no idea how to provide the kind of five-star customer service (that doesn't pinch pennies in the face of their reputation being on the line) that is expected.
A Beautiful Renovation and superb Hotel
I was having some work done at my house and used that as a reason (excuse!) to check into the Hermitage on a recent weekend. I knew the hotel in its sad, down-at-the heels days, and I'm happy to report that the renovation is stunning. The rooms are at the level of a Ritz-Carlton, with separate showers and tubs, top bed linens, etc.
Twice daily maid service, 24 hour room service, etc etc. If you are looking for a top level hotel experience in Nashville, this is the place to stay. I found the negative review posted above very interesting in that we stayed at the same hotel the same week. I'm not sure how much travelling the other reviewer does (and if he's surprised at room service grauities, not much!) and I'm not sure what the hotel was supposed to do about the wedding reception (shut it down? at 10 pm?
and who goes to bed at 6 pm anyway), but I couldn't disagree more with the overall rating. This is a great hotel.
Not what I expected - a tiring experience
I knew the Hermitage was elegant and extravagant but the service I received was unacceptable! I arrived Saturday afternoon at 2pm - our room was not ready because the guests before us chose to have a late check-out time and they like to please their guests (not the ones arriving though). They offered me a cocktail - but I don't drink so I guess that was too bad. A nice lady gave us tea instead - the workers are nice - the problem is the management. 4pm we finally have a room only to find that it is full of smoke - I guess the cleaning lady is allowed to smoke while she cleans. They offered to spray but that only makes it worse, so we asked for an air purifier which they did provide - the smallest one ever. Also, they explained that I can request a non-smoking room but I won't necessarily receive one - that is not service, that's greed - they had every room booked and I bet I'm not the only unsatisfied customer. Then the sink in the bathroom had a faucet that leaked all over the sink - they fixed that on our last day there. The phone by the bed had some buttons that didn't work, the DVD remote was not provided until our last day - the universal remote didn't work with the DVD player. We finally tried to get some sleep at 6pm only to be wakened by a wedding reception in the Ballroom below us.
By 10pm I called the manager and he just said sorry but it will be done in an hour. I explained everything that happened and he had an excuse for everything - never even offered any compensation but he did promise that we would have a "Privacy Please" note for our door - which for some reason was never provided even the next day. We went to a wedding reception our last night there and they had to ask if a Coke was part of the deal when I know the dinner was $60/plate and very little food was provided. The tax on this hotel is 14.25% and they add $3 to bring anything to your room + 19% gratuity and another line for you to add another tip!!! Unbelieveable - NOT WORTH THE $$$$!
Elegant, classy, friendly, beautiful
From the minute you walk into the beautiful lobby you are treated like Cinderellla at the ball. The hotel is gorgeous, filled with friendly and helpful staff. You will not find a better hotel in Nashville. For family, business or a romantic weekend the Hermitage has it all. GO!
We passed up staying at the Union Station in favor of The Hermitage.
Great decision! You won't regret spending the money to stay at The Hermitage. The lobby is breathtaking and the staff is first class.
Rooms are a little small but very clean and richly appointed. The fitness center is more like a real club and my wife appreciated the on-site massage I arragned for her.
For dinner there's a place called the Stock Yards restaurant that has a shuttle bus that will come to the hotel and pick you up. Awesome steaks and the restaurant is a piece of Nashville history. If you don't mind spending 200 a plate for dinner at a five star restaurant, you can also visit the Wild Boar (jacket required). For entertainment you're only a short cab ride from 2nd St and Printer's Alley. If you're there over a weekend be sure and save room for the Sunday jazz brunch at Mere' Boulle, just a few blocks from the hotel.
Suggestions: Skip the concierge for advice about where to go and what to do, ask the doorman and the valets. Tip big and you'll find them to be a wealth of good advice about where to go for entertainment (particularly where not to go).
Make sure you get a room on the capitol side of the hotel and try to get one above the 5th floor, otherwise the trees block your view.
Let the valet take your bags (I usually carry my own). The steps are hard to manage with luggage and definitely out of place in the lobby.
There's coffee service in the lobby by the elevators every morning, which they don't tell you about at check-in.
What an enjoyable trip...
Two days of driving landed us in Nashville, one rock-n-roller and one country music lover. I was not expecting much, the trip was for her, the dream of a lifetime.The Hermitage Hotel is the place to stay. You could not find better service anywhere and right in the middle of downtown.Day trips to the Country Music Hall of Fame (walking distance), the Hermitage (home of Pres. A. Jackson - you know - on the $20) and the Gen. Jackson Showboat with an evening visit to the Grand Ole Opry rounded out the tourist stuff. (Yes you can bring a camera to the GOO and make sure you do to avoid a beating by your loved one.)The nights were filled with a seemingly endless supply of Honky Tonks (all walking distance). "Printers Alley" was good, Broadway was better. Tourist traps: Wild Horse Saloon and Tootsie's Orchid Lounge - try Robert's Western World, Bluebird Cafe and someplace on the corner of B'way at the end of "The District."You may not be a Country Music convert when you leave but I guarantee you'll have a great time.
TripAdvisor Reviews Hermitage Hotel Nashville
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