Service poor at faciilty

My family just spend a night at the Healthman Lodge and came away very disappointed by its level of service. First, we drove six hours through a heavy rain storm with a one year old and arrived at the Heathman at 12:45pm on a Saturday afternoon. We were told that it was impossible to check in early as there wasn't a clean room available and that we should go to the mall. (I find it hard to believe that they had a full house the night before). We also found it impossible to find hotel parking on a Saturday night as they had a huge corporate event going on at the Lodge.

Finally, on Sunday morning, we were unable to find a cart to assist us in transporting our luggage b/c the one around was taken up by the caterers setting up a huge buffet in the lobby.

Also, I wasn't aware, by reading the previous reviews and the Lodge's actual website, that this is actually located in a suburban business complex, meaning that you can't easily take a walk anywhere.

Overall, I got the sense that the staff could not have cared less about its hotel guests and that they were more interested in their restaurant guests and those attending large group functions.

The room itself was fine - basic but very clean.

Nicest place to stay in Vancouver!

This is my hometown so I rarely need accomodations here but a special event gave me reason to spend the night at the Heathman Lodge. This is a beautiful hotel near the Westfield Mall. It's location isn't romantic but the building and grounds are really lovely. It feels like a lodge with lots of wood, a northwest feel and native american accents. The restaurant is fantastic. I was too busy to get down to the pool but I hear it's nice. My room was an above average hotel room. Nothing out of the ordinary but very nice. If I have to put up relatives, this is where I send them. Truly the nicest place to stay in Vancouver (maybe until the new Hilton opens!)

I love the Heathman

The Heathman Lodge is a comfortable hotel and the amenities are tops. The Lodge is located conveniently to other attractions. I have stayed here many times and it keeps getting better.

Stay here instead of Portland

Our family of 4 stayed at the Heathman Lodge twice - about 5 years apart - and during our latest stay, the facilities inside and out look none the worse for wear - everything was as nice and clean as the first time we stayed there. Parking is ample, staff is competent and friendly. The free computer access is invaluable - especially being able to check-in for e-ticketed flights, check on work e-mail, etc. The bathroom is big, there's a microwave and coffee maker in the room, temperature control was very good, manuevering around the halls to the elevators and then downstairs was easy. The beds now have that body-forming foam mattresses which are very comfortable and quite warm. The pool and gym were wonderful. The restaurant is tempting, but since there are so many good restaurants nearby that are not available in our hometown, we chose to eat out. The surrounding neighborhood is great for taking an early morning walk, there are a few malls, and Portland is just a hop-skip-and-a-jump away. The directions to/from the airport given on the hotel's website are great. During our latest stay in Oregon, we also spent two nights in a 4-star hotel in downtown Portland, but the parking was nonexistent, the surrounding blocks in the shopping area were scary at night, and we vowed to always stay out in Vancouver whenever we come to Portland - the price is great and the atmosphere exactly what we'd expect from the Pacific Northwest!

Beautifully rustic appearance

Our family stayed at the Heathman Lodge August 4, 2004 and were thrilled at the beautiful, log cabin/mountain lodge look of the hotel, both inside and out. I was able to get it through Expedia for $91 and thought it was a great deal, considering I had to pay the same for a gross little chain hotel the following day.

We were pleased at the spaciousness of our room, but it may have been because it was a handicap room (at least I assume it was due to the chair in the shower and absence of a bathtub). The kids thought that was very novel. :)

The pool was too chilly for my taste, but the exercise room was wonderfully stocked and had lots of great machines (i.e. treadmills, stair machines, etc.).

We didn't eat at the restaurant or utilize any other services, but we certainly loved the beauty of the hotel and the log-cabin-style decor. The kids loved the goldfish (koi?) pond outside the main entrance too.

Great getaway

A great get away. He stayed here over the 4th of July and we found the staff to be outstanding. We absolutely enjoyed our stay and the location was great.

Excellent value

If you must stay in Vancouver, the Heathman is mervelous consolation.

The hotel is lovely, the service is excellent, the meeting facilities are professional and comfortable, and the dining (both restaurant and catering) are above average. The rooms are comfortable and nicely appointed. The pool and gym facilities are well-maintained and convenient.

Nice, but itchy wool blankets, limited pool hours

This is a nice hotel for the Vancouver area, which is sort of blue-collar and a poor step-child for Portland across the river.

Attractive hotel that is a bit more impressed with itself than its due.

Front desk staff were young and a little snippy. You feel like they are waiting for the important guest to arrive, and it's not you. When we asked to extend an additional day (Sunday night) on a three-day weekend, they bumped the rate to the weekly rate, even though the next day was a holiday and their parking lot was half-empty. They specialize in Pendleton wool blankets for the bedding, which we found itchy and not really better than the usual polyester spreads. They'd do better to upgrade their bedding to cotton comforter covers.

Restauruant is nice and very good for grownups, but the kids breakfast selection is limited. Great booths, but we felt like our kid was merely tolerated. We did have a very nice dinnerthere when we just the grownups had dinner and the grandparents looked after the kid.

Beautiful wood throughout the place. Could smell smoking rooms in hallways, and wide space under entry doors sends a lot of hallway and door-closing sounds into your room.

Sort of hysterical to have a Vancouver lodging act as if they were a destination resort and you are darn lucky to be there. It's an approach, but we travel quite a bit and think they are a sort of Hyatt or better wanna-be that doesn't cut it.

Weird hours of not opening the pool until 10:00 am - we and several other families took our kids in at 9:00 anyway, but we felt like we were sneaking around.

We were over the entry and thought that and the adjacent parking area made things a little noisy. Good sized rooms though, and as the nearest Embassy Suites is at the airport, it's a good option for the area.

Business travelers would be happy here, and although we don't think it's perfect we'd stay again given the local selection.

Wonderful place

The Heathman Lodge is first class all the way! We were very pleased with the friendly staff, cleanliness, appearance and overall stay.

The staff will go out of there way to help. We spent a week there and it wasn't long enough.

First Class all the way!

This place is first class in everything! The rooms are large, well designed and comfortable. The restaurant is truly top-of-the-line... but the best of all is the service - you are treated like royalty. I highly recommend the Heathman.