Harborside Hotel & Marina
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Business Services
- Fitness/Health center
Historical Traveler Reviews Harborside Hotel & Marina Bar Harbor
We enjoyed our stay at Harborside tremendously.
I was a little leery after reading some previous reviews. However, we were able to check in 4 hours early and we were upgraded. I'm sure there were plenty of rooms available to cause this but we appreciated it. It is true that the hotel isn't quite finished yet but there wasn't anything to prevent us from enjoying our stay. Staff was pleasant and helpful. We had everything we could possibly need and I personally enjoyed the products from Bath & Body. The views are absolutely gorgeous and the weather helped make it a pleasant stay. It's a nice, clean, convenient place to stay.
Harborside Hotel & Marina = Work in Progress
I recently stayed 5 nights in this hotel and have a pretty good feel for both the positive and negative aspects. Overall I think this will be a pretty good hotel in the future - but still has a long way to go. The hotel has some definite strong points - comfortable beds, marble showers, decks, nice heated pool and decent continental breakfast. Also, if you are not staying in a B&B, this is one of the best centrally located hotels for Bar Harbor. The entire town is within easy walking distance. It is also close to park entrances and the ferry port.
That being said, I do agree with the other negative comments about the hotel made on this site. Our room did not have an alarm clock or any hotel information guide. They had not finished painting the deck and it did not have any deck furniture. When bringing up these issues to the front desk, they had a terrible attitude and later reluctantly provided the deck chairs/table. The clocks had not arrived yet they said and they had no hotel guides. In addition, significant construction and landscaping is occurring throughout the entire complex, inside and out. The pool area was more like a construction zone one day with workers milling about. The fitness center was unusable as it had been allowed to flood twice. This flooding was due to a hole in the wall open to the weather (not a good idea in rainy downeast Maine). Perhaps the worst part of all of this was the lack of signs or any type of information to guests notifying them of construction or apologizing for any inconveniences. In the end, I felt like I was staying at someone's unfinished house. Again, the positives for this hotel stand and I do think it will be a good hotel next year or the year after. In the meantime, a more helpful, friendly staff and acknowledgement of the ongoing construction would improve matters greatly.
Ranks high for bar harbor
I recently returned from 3 nights at this hotel and must say the hotel was very nice and the staff very open and friendly. This is a privately owned hotel as are most in the Bar Harbor area. In this aspect some inconsistencies do stand out. If you're expecting a big city hotel, this isn't it, nor is most anyplace in Bar Harbor.
That said, I found most of the inside construction completed - and the work continues outside. The pool is wonderful - warm and overlooking the bay. (jacuzzi was not yet working). The continental breakfast included with the room is fabulous - full spread of fruits, pastries, salmon, etc, although some of the guests made it quite the feeding frenzy.
Ask for a room towards the back of the property - on the 2nd or 3rd floor - and on the town side - this will give you views of the water, away from the street, and away from the construction on the conference facility next door. I suspect by late summer, fall this will be a fabulous property given time to train summer staff, and finish details.
Waste of Money!!!!!
First, this hotel is really a motel right now. Between the power going off and the construction workers scattered throughout the building, I don't understand why this place is even open. We were NEVER informed about the constuction going on. There was NO information provided in the rooms and often woken up early by large machines. I don't care what the final project looks like, I will never stay there again! I will not recommend this place to any family or friends. There are so many other places in town and just outside town that are well worth the money. What a dissappointment!!
Still some work to do...but I would still stay there.
We were guests at the hotel the second week in June of '04. Great location for walking to the shops and restaurants. The pool is done, but they're still working on landscaping, and some construction on the ground level, harborside. If you had a lower level room you'd hear the noise of the trucks, saws, etc. If you booked on line I would highly recommend you confirm your reservation before you arrive. I did, and was told they couldn't find my reservation, after some time I was transferred to the person who handles the Internet reservations and she had no problem finding it, however, when we went to check in, the front desk still couldn't find the reservation... They were very accommodating at the desk and all worked out well. For the most part we had an enjoyable time, and would stay there again. We had a harborside room with kitchen on the 2nd floor with a beautiful view and deck (although a VERY, VERY long walk to the lobby!) I would recommend a harborside room on the 1st or 2nd floor rooms, not ground level.
Nice place, mediocre staff
Stayed here twice. Once while it was still "Golden Anchor" (pretty dumpy at that time). Although it was still under construction during our last visit, I thought the rooms were nicely appointed. Very central location. We drive in, park, and walk wherever we want to go in Bar Harbor.
The sheets were unchanged from the prior guest, obviously a man judging from the underside of the toilet seat. Although the amenities had been refreshed to make the room look like it had been cleaned. If it hadn't been for some "body" hairs between the sheets, we would have assumed the linens had been changed. (I know . . . ewwwwww). Contacted the front desk and they sent someone up while we went out to dinner, but we never received so much as an apology. Fairly unfriendly staff We may try another hotel during the next trip.
Don't use their whale watching company either!
We were there around the same time as the user who posted on 6/1/04. We saw lots of construction chaos also. This hotel also handles the Acadian Whale Watching reservations and despite numerous assurances that whale watching tours started on 6/1...ours was cancelled with no notice. Just a little dry erase board message near the hotel where we were supposed to meet to start the whale watch tour. Gee thanks. Oh, and thanks for the referral to Bar Harbor Whale Watching the same day....ONLY ya didn't mention that their only tour went out an hour earlier!!!!! If we had enough notice, we could have made it.
If you aren't ready for guests, don't take reservations
With so many places to stay in Bar Harbor, it was difficult for me to make a decision. I booked my room at the Harborside online and noticed that there was alot of confusion with my correspondence with the hotel and also that they posted dramatically different rates on their website whether you were looking at the flash or html version. From reading previous reviews I was aware that they had just undergone a major remodel only I assumed that the problems in August of last year would have been taken care of by the end of May. Frankly the place was not ready to house guests. When we arrived there was no electricity in the room we were staying. It took 3 different rooms to get us to one that didn't smell like drywall and had electricity. What little time we spent in the room we spent watching construction on the pool. I think this place is going to be very nice with one of the best locations in town but call first and confirm that they are done with construction or be willing to suffer. No information available in the hotel room, I don't even think there was a phone book. One of the rooms we tried out didn't even have all of the furniture. It was definitely an adventure and I feel really sorry for those folks coming the days after we left for an enjoyable memorial day weekend with all of the hotel's lack of preparation.
Half Good, Half Bad
We stayed in the Harborside Marina Hotel, formerly known as the Golden Anchor. They didn't tell us that they were under major construction when we made reservations - the pool that was a deciding factor in staying here was surrounded by construction equipment and loose soil.
The staff were obviously annoyed at having to deal with all of the construction and it spilled over onto their customer service - getting information from them was like pulling teeth. I would expect that the staff would try to make up for the inconvenience of the construction to their guests by being extra helpful, but that was not the case. For example, when asked about the pool on our 2nd day, they reluctantly said that they had an arrangement with the Hyatt Regency down the street to use all of their facilities. They should have told us that when making reservations or on check in. When we went to the pool at the Hyatt, we found that they wouldn't allow us to charge refreshments to our room at Harborside. There was no hotel information available on such things as linen service, hotel map, check-in/out times, when the continental breakfast was open (variable from day to day apparently), etc. It would not be difficult to write up a simple document on these sorts of things and photocopy it for your guests. They made no effort to accommodate our request for two adjoining rooms, even though we asked when we made the reservations and again on check in. They also made no effort at getting cup of milk for me when asked - the woman at the counter was quite cool in fact. The chamber maids were so careless that I didn't tip them at all (a chewed up green pepper was left on the bathroom floor from the previous guests, they did not dust, I suspect they did not change the linens during our 5 day stay, they did not take care of some used papercups and napkins that we used and forgot to throw away, and were generally unfriendly when we met them in the hall). The doorman appeared to work 12 hour days or more all week, and was apathetic. The one personnel exception was the male attendant at the continental breakfast - he was so helpful and friendly! On the plus side - the bed was extremely comfortable (2nd only to my own); they didn't allow the construction workers to start making noise until after 9 as far as I could tell, the shampoo, conditioner, shower gel, soap, etc were from Bath and Body works and were wonderful; the bathroom was beautiful - a great size and layout; the continental breakfast was the best I have ever had (try those muffins); the fridge in the room was very useful; and the location (walking distance to Main Street) was fantastic. As long as you don't need anything more than provided, the place was wonderful. The price was reasonable at $150 a night. With a little bit of effort, this place could be great.
Wow. What a disappointment. First we couldn't find the hotel because it still has the old sign - Golden Anchor Inn (Now Harborside Hotel and Marina on Expedia) and because it looks NOTHING LIKE the picture on expedia or the hotel's website. Though the rooms were very nice, half of the hotel is being redone. And the pool? Well, it is nothing but a cement pond without water right now. As for the marina and the restaurant, the restaurant was terrible and pricey and the marina is one dock for a whale excursion boat. The only redeeming quality was the location which is right downtown Bar Harbor. But for the price you can do much better. In a couple of years this place may be okay but for now, fuggedaboutit.
TripAdvisor Reviews Harborside Hotel & Marina Bar Harbor
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