The Hackness Grange Hotel Scarborough

Hackness Grange

Stayed for 3 nights in July 2005 with our two teenage children.

Attractive country house hotel located on the edge of a small village. A fine building in a parkland setting. Ornamental pond, tennis courts, golf, and a wonderfully warm indoor pool. The pool was one of the best features for us as we are poor swimmers! No noisy children, just quiet swimmers having a reasonable swim, not monopolising the place to the detriment of others.

Booked direct with the hotel on the telephone, quoted better prices than internet.

We checked in with no problems, but another client was double booked and sent to a sister hotel, without a pool; they were very annoyed. The reception staff were friendly and helpful at all times.

The restaurant provided unbelievably slow service, our meals took all evening. e.g. Table booked for 7.30pm, shown into the bar for ages to look at a menu and work up more of an appetite, finally departed from the dining room at 10.30pm without coffee. The portions were too small for my husband. We were required to book a table each day despite our staying bed, breakfast and evening meal. The drinks were too expensive and no price list was provided. Poor choice of vegetarian dishes.

We stayed in a lovely family suite (room 16, the dale suite) located at the top of the building, up its own narrow staircase. Small entrance lounge with TV, tea facilities and biscuits, with comfortable seating, the only natural light was from a ceiling light. Very small bathroom with limited headroom when using the shower. Sitting room leads to two bedrooms, a lovely double bedroom, featuring French doors onto the fire escape/balcony with fine views. The twin bedroom is also beautifully furnished, but the window does not open, and the view is only of the car park. The beds were very comfortable, the room clean and attractively furnished with floral prints. Unfortunately a previous occupant has left some crayon marks on the wallpaper in the double bedroom.

Just returned after a two night stay which cost just £35 per person per night for dinner, bed and breakfast.

Hotel is in a very quiet location in a valley away from the hustle and bustle of the coast. Loads of birds and wildlife spotted.

Staff friendly and provide an efficient service.

We were in Courtyard Room 30 - large enough room away from the main hotel so very quiet (no problem with shower curtain!).

All food was simple but very well cooked and presented. Dinner was three courses.

Our only gripe was the cost of the wine. I can accept a markup of 3-4 times Supermarket prices, but 6 times is pushing it. A bottle of Torres Vina Sol (a cheapish Spanish wine £4-5 in any supermarket) was £23.95. Our local Tapas restaurant charges £12.95 for the same bottle.

As a result we didn't buy any wine at all.

For a quick 'getaway from it all' break it was fantastic - just sitting by the log fire reading with the odd swim to wake us up was enough for us both.

Just got back from a great weekend at Hackness Grange. We were worried at first after reading the reviews. What we wanted was a relaxing break with good food and wine and relaxing surroundings. What we wanted was what we got. The only low point was when we had to leave. Yes it was expensive, but views and surroundings like we had, come at a price. All we have to do now is to decide when to go again.

We tried to book this hotel - we paid a deposit for a room for a two night break and received a confirmation letter giving us a price, but when they asked us for the balance the price had massively increased.

When we challenged them they claimed the original price was wrong, despite it being an agreed amount confirmed by them in writing! We asked them to hounour their original price but they refused.

The manager we spoke to was thoroughly unpleasant. In the end we cancelled the booking.

Avoid this hotel!

Hackness grange is beautifully situated, and the exterior is impressive and promising, but as you walk through the front door the institutional smell of left over lunch is all pervading. The place needs a facelift - big time. The pool is scruffy, the bedrooms on the small side, and the dining room, which looks wonderful, suffered from very erratic service at breakfast time - didn't dare try dinner (but apparently the chef was "from an agency"). The receptionist recommended the Everley, a pub about a kilometre away, as a good spot for dinner - and it was fantastic, in fact a must-know for anyone planning a stay at Hackness Grange. Overpriced, and doesn't deliver what it says on the tin.

Having stated that this was to be our 30th wedding anniversary stay on three occasions and that I wanted a special room, we ended up in a room above the car park and delivery area. Food smelled awful and service appauling. Lots of complaints from everyone. Intend to write a letter of complaint to English Rose.

The building and setting are beautiful. In a national park, wildlife and walking is great. View from the rooms spectacular you are by a lake and in a forest. Our room was bright, light and airy if a little chintzy. We were in the courtyard no.17. Rooms 3 & 4 are also excellent.

Our evening meal was only £10 on top of the room rate! It was delicious and the service was homely ,but proffessional. The bar area was nice, decor generally was very country house and quite grand. The lounge area was very comfortable.

Breakfast was not a buffet, great. Eggs were never meant tobe kept warm. Be warned it is quiet here, there are two pubs in the area, but no shops. Scarborough and Filey are a short drive away where you can get these if you want them.

The only problems were the horrid shower curtain and the tiny TV

The price was so low it nearly put us off, we'll go again.

We did a round trip in Northern England with our three teenagers and Hackness Grange was the most expensive hotel of the five hotels that we visited, but by far the worst. It is run down and dirty. The cutlery on the breakfast table was stained with food left-overs and when we complained we earned a disdainful look of the waitress. The breakfast was incomplete or bowls already empty and not refilled at 8 o 'clock in the morning. The jacuzzi stated in the Best Western brochures and the hotels own website was not existing. When we refused to pay the five star price, that did not even meet a three star standard, it needed long and intense discussions (two hours) and telephones until we got a deduction.

Good hotel in a great location, within a 10 minute drive of Scraborough, but blisfully peaceful due to its location in the North York Moors. The hotel itself has a good feel. gorgeous buildings and beautifully kept grounds. Inside needs a slight update its looking a bit tired in parts. Staff are a bit hit and miss, ranging from extremely helpful to completely miserable!!. All in all a reasonably priced nice hotel but dont expect to be bowled over!!

I have stayed in hotels all over Britain and the Hackness Grange is one of the best. The hotel is situated in a fine country house, with spacious accommodation in the house itself and in the adjacent converted stable buildings. The house is set in its own grounds in a very picturesque area.

The hotel is decorated to a very high, tasteful standard. The food is good and the staff are very helpful.