Grange City Hotel
How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Swimming pool
- Room service
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TravelPod Member ReviewsGrange City Hotel London
This hotel is located very centrally, literally across the road from Tower Hill tube station. The welcome was friendly, quick and painless. The lobby is small but well decorated and all the staff were efficient and helpful. Our room was unfortunately not blessed with a view of London Tower but it was clean, nicely decorated. The bathrooms are tiny!!! and read the instructions for hot water.........took me ages after 30 hours travelling to figure out.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grange City Hotel London
Hotel PERFECT for families & a mind blowing location!!!
We found the City Grange on a websearch and were reluctant to book it as it was slightly out of the centre. The trip to London was for our son's 9th birthday and in the end, The City Grange was the only 5 star available with a Quad/Family room. We got a rate of £114 with breakfast for all for of us as a last minute deal, so value for money was main incentive! Now, I have to say we were blown away. Firstly, the location is amazing! We live an hour from London and go there all the time but this tiny peice of London was just so beautiful and perfect for young children. It was quiet, just off a huge green, opposite the tower of London (2 mins walk) and there was a Pizza Express and a Chez Gerard's within a 3 min walk. You really couldn't ask for more and I have to say, the Tower of London was just AMAZING for adults and children. Back to the hotel though, we did have some problems with check in and they tried to convince us that the four of us would fit into a twin single room. We did get moved with no apology but after that is was just fabulous. The quad room we had was HUGE! It actually slept 7 as it had two king doubles, a single sofa bed in the reception area of the room and another double sofa bed in the room. It had a double shower and a bath with shower and it was vast for a London room. The pool was absolutely beautiful and far better than the pictures, just sheer indulgence and they loved kids splashing around too! The hotel also has a gorgeous little bar that is seated outside in a safe environment and the children can run around and look at the Roman wall! The hotel has great restaurants too and reasonably priced but the cheaper ones to shut at 6pm. Oh, it is so perfect for a family break. Breakfast service was almost too gushing and efficient and the staff were overly kind and filled my childrens pockets with sweets! All in all, the perfect place to take the children and have the best time ever! Almost forgot, the carpark, which is so stylish and safe is only £2.50 a day!! The hotel can tell you where it is. GO STAY AND HAVE SO MUCH FUN!!!!!
my friend and i got a late bargain on this hotel, and what a bargain! one night stay for £40 each!! the facilities were perfect, swimming pool and health centre were amazing. we had a great swim in the morning to recover from the night before. the restaurant -we only bought some chips, and i remember them costing about £2 for a small portion, but oh well. the room was superb and the view from the window, amazing. CD player, sat TV, nice bathroom (with bathrobes) and 2 double beds - lovely!!
Not really a proper 5 star hotel
We booked this hotel following the good reviews on TripAdvisor and the fact it was a 5 star hotel with a swimming pool in the centre of London.
One major thing to tell you first is that there is building work going on at the moment! They are doing a 2nd phase extension to the the hotel and there are cranes, trucks, etc. around the hotel entrance. This was a bit of a shock as we came around the corner!
The next thing is the views. We were put at the back of the hotel, and our view was a neighbouring building and the train track! We asked for an upgrade and eventually got a view of the piazza, but still no stunning view of the London skyline.
Why isn't it 5 star? Well the staff are ok, but don't go that extra mile to help you. For example at breakfast you are constantly having to get up to find someone for more coffee etc. This is what you expect in a 3 star ... but not a 5!
The room was clean enough, although the toilet didn't flush properly and also the room smelt badly of smoke even though it's meant to be no smoking. Also there was no sign of the bathrobes and brand name soaps, shampoos, etc. the brochure mentions - not a big deal, but still a little annoying for something that can cost up to £210 a night!
Finally, the pool and swimming area were nice. But yet again, not 5 star! The steam room was broken for the entire time we were there and also while we were swimming a guy with a ladder was busy carrying out repairs - surely something that should be done at night when the "5 star" guests are not there to be disturbed.
All in all an "ok" hotel... but we have no idea how it managed to be awarded 5 stars. If you are looking for real luxury and good treatment then keep searching as you won't find it here.
Hope this helps.
Great Hotel, Spectacular View
We stayed at the Grange City Hotel for a weekend and found it to be extremely adequate. Any problems we had were sorted quickly and efficiently, straight away. Our view was amazing - we had a room on the 11th floor which directly overlooked the Tower Of London and Tower Bridge. I have never enjoyed 15 minutes of ironing so much in my life! Our TV didn't work but was fixed immediately after mentioning it to the staff and everyone was extremely helpful at all times. As for the previous reviewer complaining about the swimming times for children - they were advertised in all the leaflets and info booklets regarding the health club. I'm sorry - but if you don't read the info you're given I find it hard to see why you then feel the need to complain about it. Or maybe that's just me! Stay at the Grange, enjoy the facilites and chill. You're there to relax - don't stress everyone else out by moaning about everything.
Grange City--big rooms, mediocre service
We (family of four with two children) stayed at the Grange City for five days with fairly high expectations, having read generally positive reviews on tripadvisor. Although the pluses were as advertised (sizable rooms for London, excellent indoor pool with jacuzzi), there were some negatives that resulted in an overall rather average experience. Our first evening there was a wedding party in the hotel whose music blasted through our room, not the best way to recover from jet lag. A call to the front desk produced the unapologetic response "Yes, it's a wedding. Nothing we can do". Our visit to the concierge the next morning was unhelpful. His uncertain english and seemingly minimal knowledge of the area did not provide us with what we were looking for (though, on subsequent days, we found a different concierge who was helpful).
We wanted to order from the "movies on demand" or "pay-per-view" movie option on the television one evening for our children but, after several calls, discovered they were not operative. To their credit, the hotel produced (without our asking) a tv with VCR in our room in response, though it took some time to set up correctly and they had only two videos available to play on it.
THe pool was open from 8am-8pm on weekdays but when we went down with our children a bit after 4pm we were told "no children swimming after 4". Similarly, when my 11 year old son tried out the treadmill in the health club with my standing next to him, an attendant promptly came over and told us no children under 16 were permitted to use the health club.
Upon checkout, the hotel charged us the same rate for Saturday as for weekedays until we pointed the mistake out to them.
Finally, the location is not for everyone. While we found it exciting to be down the street from the Tower of London, being in the business district (the "city") means that almost all restaurants are closed on weekends. We also never found a good place for groceries in close proximity should one want to stock up on snacks or sodas.
In sum, while the room size was large by London standards and the promised two queen size beds and small couch were present, the overall level of service and support from the hotel were less than expected and far removed from the experience we had had at the Grosvenor House in London on two previous visits.
I came to the Grange City on a hen weekend with a party of 24 others. The hotel is fabulous - very luxurious and the rooms live up to the same standard. Check in for 24 of us was flawless and we were greeted very warmly.
Breakfast was superb and we also shook off our hangover with a swim and a spa in the health club in the basement. The hotel was great in every way and each one of our party enjoyed themselves immensely.
Tip - if you find yourself in the West End late at night and need to get back to the hotel quick - take the night bus N15 for just £1
Bargain luxury weekend hotel
Location is excellent - right next to Tower Hill tube, overlooking the Tower of London and Tower Bridge. Couldnt fault the room at all, service was good and prompt, breakfast was exactly what was ordered, and tasty. Why get ripped off in the West End when you can treat yourself to a weekend bargain only a few tube stops away. Â£100 very well spent.
Good for business
This is a high-quality, business hotel. The rooms are large for London and are in excellent condition. The location is good for business in the City, but I wouldn't recommend it for tourists as the area becomes pretty quiet at night and weekends. The decor appears expensive but I also thought it tacky. Just me?
This place is great if you like to take a swim or jacuzzi as part of your stay. The hotel has a 25 metre swimming pool as part of its really well equipped health club, incredibly rare for any hotel, never mind a central London hotel! The actual hotel has very opulent public areas and certainly makes an impression. The tourists particularly appreciated the Roman Wall running along the back of the hotel! My executive room was large with a balcony overlooking the Thames, I couldn't have asked for any better. The staff were helpful and went out of their way to make my stay perfect. I'd return here in a flash. Make sure you check out the hotels own website for fantastic weekend rates!
We recently stayed at this hotel overnight. The hotel is lovely and the check-in staff went out of their way to be very helpful and friendly. The Room was lovely and furnishings immaculate. The only couple of complaints were the Bar - the Barstaff did not know how to make a Pina Colada and whilst we were ordering the waiter just walked off to help someone else. The Breakfast was not brilliant. Plus if you are on a high floor (we were on the 11th) the lifts can take ages. But all in all, I loved this hotel and if ever I need to stay at a hotel in London - this will be the one.
TripAdvisor Reviews Grange City Hotel London
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