Grand Metropole Hotel

Address: Princess Parade, Blackpool, Lancashire, England, FY1 1RQ, United Kingdom | 3 star hotel
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This 3 star hotel, located on Princess Parade, Blackpool, is near Blackpool Tower and Circus, Tower Ballroom, Blackpool Illuminations, and Blackpool Grand Theatre.
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    Historical Traveler Reviews Grand Metropole Hotel Blackpool



    We had booked a week long stay at The "Grand" Metropole Hotel from 06/01/06 to the 13/01/06 but checked out a day later. Our bedroom was adequate size but the plumbing didn't work properly and no shower facilities at all only a bath which took 20 minutes to fill. You could not use the sink in the bathroom at the same time as the bath as no water then flowed into the bath. The hotel smelt damp and musty. The games room you couldn't use because of the smell of damp and fungus in the air was over powering and little facilities were there anyway and the windows were so dirty you couldn't see out of them onto the road.The food was terrible and several basic food hygiene regulations were totally ignored i.e. pate left out on what looked like a pasting table in the corner of the so-called restaurant had curled edges to it as it had been left out in the warmth for so long. The salad was the bear minimum of what you would call salad preparation, no refrigeration or ice around salad dishes and chicken slices out of a packet left under a lamp ! If you wanted slightly better food you had to pay an extra 5.99 per person per night supplement to eat at the Worrel restaurant which frankly served the same food but the chef cut your meat for you. Awful large damp patch at top of stairs ( see posted picture) which themselves creaked and were unlevel as you walked on them. One elderly gentleman had complained how cold his room was to reception on several occassions and nothing has been done about it so we lent him the spare heater in our room. A lady also had to call the police in as her luggage was stolen from reception. We have never stayed at such an awful place as this and the staff just fob you off with a smile if you complained. I shall be contacting Britannia Hotels regarding the 3 star status of this hovel they call a hotel and also other sites advertising this hotel. Please listen to all the bad reviews of this hotel as they are absolutely accurate.

    We checked out on Saturday the 7th and stayed at the Claremount Hotel which was superb absolutely excellent.Excellent food, great service etc.... Oh and cheaper than the Metropole.

    Grand Metrople Hotel Blackpool Review


    This hotel is without doubt the worst hotel I have ever had the misfortune to fork out 75.00 for, for a night. Luckily we only spent minimal time in the room, if we had spend any longer in there we would have returned home with a nasty bout of flu it was so cold in there. For 75 a night surely you shouldn't have to sleep fully clothed with your hood up to stay warm. The effect of this coldness was that the room was damp and had a distinct aroma of must about it.

    The bathroom was basic, no shower, although there was a few hairs in the bath awaiting us on our arrival!! I would definately not recomend this hotel to other people, and advise against parting with your cash for a hotel that on the internet looks like its title 'grand', but on the face of it is little more than a rip off.



    I have just had a 3 night stay at the Metropole with my wife and 2 brothers.We arrived at 1-00pm and were told that the double room would be available at 4-30 and the twin at 2-30pm so we had a wander around the hotel to see what it offered.

    The first thing we noticed was the sign saying that the owners were spending 5 million on refurbishment in order to bring the hotel back to its former glory(an amount I am not sure will be enough).

    Most of the public hallways are badly in need of refurbishment and decoration although the Worrell restaurant is of a high standard.

    When we obtained our keys we discovered that the twin room for my brothers was very good whilst our double room was very small and poorly decorated and looked as though it had had a number of leaks in the past.

    We decided not to complain and accept the situation as we would not be spending much time in the room.

    We went to dinner that evening and found the service and food in the Worrell restaurant to be of a very high standard which was the same for breakfast as well.This very high standard was maintained throughout our stay.

    The only other good points were the very hot water in all rooms and the prices in the bar which were very reasonable for a hotel.

    I have already stated that we had decided not to complain but this all changed on the last night when we were woken up at 5-00am by water running into our bedroom.The walls were saturated and we had to move the bed to avoid the rainwater that was coming through the ceiling.When we left our room we noticed a number of similar leaks throughout the building.

    We went to the hotel reception and asked to speak to the manager.We were asked to fill in a form rating the hotel as the manager was not on duty.We insisted on speaking to someone in charge and eventually the duty manager arrived.We made our complaint to him and he assured us that our form would be shown to the manager and we would receive a reply in due course.

    We expressed our view that the first part of any refurbishment should be to make sure that the structure of the hotel should be sound and waterproof and that if this was not completed then all internal work would be a waste of time.

    I am posting this review the day after my stay and hope to get a reply to my complaint in the none too distant future.

    OK just to sleep in - wouldn't go there for a break


    I used this hotel for a conference at the Winter Gardens. The location is very good - right next to the tower. The place is old and like a rabbit warren. The floorboards in the corridor creak as you walk over them. The hotel is however CLEAN. Given the previous reviews I took some antibacterial spray with me, but didn't need to use it. The hotel is obviously tired, but there was work being done to do it up. My room had a new bath & shower unit. The room had a TV set with Sky News & ITV 3. Can't comment on the the food as I didn't try it. The hotel staff were to the point but not unfriendly. If you are just looking for somewhere to stay in Blackpool and aren't going to spend much time in the hotel, then you will find the Metropole adequate with an excellent location. Do not use it for a weekend away etc - you will be disappointed.

    Awful - Avoid this place


    This was terrible. First you can't check in until 4 pm, then there's nowehre to leave your luggage, except on an unsupervised dancefloor! Room was dirty - carpet stains. Bathroom had cracked lino floor and no shower or even shower attachment. And no phone either. They've wasted the situation on the seafront.

    Our first visit


    We have just celebrated our Silver wedding anniversary and picked the Grand Metropole for a break. Our first impression was a bit basic and deceided to upgrade to a premier room. We found the staff to be very friendly and helpful. The food was good,and plentiful.

    The interior does need some attention and updateing But I think it needs to try to keep its older style, and not become a load of boxes in a victorian shell. The free parking is a blessing makes visiting easier. We have allready booked again for a further two visits so what more can I say, value for money, friendly staff, good food



    Have just returned from a 1 night stay in the not-so-Grand Metropole Hotel.

    An absolute shock to the system. I was expecting to see Basil Fawlty and Manuel trying to hang up a moose head in reception! Having arrived, we were told that we had to pay the balance in advance but strangely were not allowed in to our rooms till after 2pm?? So we wandered off with our bags....should have kept going!! When we returned and got access to our room of horrors we were greeted by a musty, dank smell, filthy carpets, dirt on the walls in those spots where the wall-paper wasn't trying to make its own escape, a bedroom view of our own bathroom window (lovely), manky cups/kettle and god forbid not a sign of those fancy new things of the future like Showers or Telephones (I kid u not). Having sprayed the room with deodorant and a bottle of Ralph Lauren Silver we decided to run for it.....a perilous thing to do with the loose carpeting. Intoxication made our return tolerable. Decided against breakfast for obvious reasons and we split at the crack of dawn. We checked out with "We'll meet again" playing in the background....I really hope not.

    Reality bites


    The Grand Metropole hotel was a Butlins hotel several years ago. It now forms part of the Britannia group along with the vast Norbreck Castle on the northern extremities of the resort. The Metropole is situated by North Pier. It is also opposite Talbot Square where several nightclubs are situated so the noise at the weekend is loud. We stayed in March 2005 and booked a last minute deal via Teletext for a comedy cabaret weekend. We were allocated what the hotel describe as a County room. These are basically the cheaper rooms and look out over the back of the hotel where further nightclubs are located. The room was in dire need of refurbishment: old fraying carpets, lopsided wardrobe and chest of drawers. The bathroom had a stale scent about it and the bath itself was very small and narrow. The rear facing rooms are next to a section of road that is shared with Blackpool's famous trams. The noise from the nightclubs ebbed about 3.00am. However, the trams run from 6.00am and at this time of the morning, in isolation from other road users, they are extremely noisy and we were awoken at this hour.

    The hotel dining room is too small to cope with a full hotel, therefore two sittings of meals is necessary. We were allocated the second sitting; dining at 6.30pm and breakfasting at 9.00am. First sittings partook their meals at 5.30pm and 8.00am respectively. The portions were small; my partner and myself were allocated one small roast potato each, a small spoonful of each of two veg and a couple of thin slices of meat. This may be sufficient for some, but we have larger portions at home and we found ourselves hungry and snacking by 9.30pm. The breakfast on the second sitting looked as though it had been prepared a couple of hours earlier, although with toast and cereal we could fill ourselves adequately.

    The cabaret lounge is not large enough to seat a full hotel and we would suggest guests take their seats early as we found ourselves arriving ten minutes before the scheduled start and could only find a seat at the back of the bar area with extremely restricted views. The bar area is also noisy and we could not hear most of the comedians acts. We were booked for three nights over the weekend but left after two nights due to lack of sleep, food and audible, visible entertainment.

    Abosolutely Terrible


    The first room we where given was disgusting, carpet, walls, bedding covered in stains, bathroom had no shower, flooring tiles where lifting away from floor, bedroom furniture was grim and broken, view from window was of stench pipes and brick walls, windows had not been cleaned for may years.

    Complained and where given a "premier suite", this was passable but basic, furniture was still grotty, and broken, noise from trams at night was terrible. We did not eat at hotel as we thought if they give so little thought to rooms, what will they care to preparation of food stuffs.

    We had a thoughly miserable time, was glad when we left, thanks alot metropole, will never stay here again!!!!



    I recently took my partner to Blackpool, as he had never been, and we stayed at The Grand Hotel on the front at Blackpool.

    We had to wait over an hour to get into the room, and this was past the 2.00 deadline they normally give you, and when we were taken to our room i was devastated. This cost me 100.00 per night for 3 nights to stay here.

    The room was absolutely filthy, the carpet hadnt been hoovered, there was dust every where, all over the dressing table units etc, the wardrobe door was almost hanging off, with nails banged in to try and hold it together, the sheets on the bed had rips in them, the window wouldnt open as it had been nailed shut so you couldnt open it, probably because the frames were rotton, which wasnt nice to look at either. It was the smallest room i think ive ever seen and the bathroom was mouldy in parts, and again dirty.....

    Im not normally a moaning type of person, but i flipped. If i was paying for a B and B at 15.00 per night i would have been fine, you get what you pay for, but this was outragous. The manager came and had a look and said they had no more rooms on offer, and got us a bottle of wine, which was warm.....

    I wasnt satisfied, so told them i would be leaving as i would not stay in such a dump as this. They soon, funny enough found me a new room, which was slightly bigger, but was still dirty.

    We ended up staying, at a reduced rate, but would never go there again and would warn anybody about this hotel. LOOK ELSEWHERE.

    TripAdvisor Reviews Grand Metropole Hotel Blackpool

    2.50 of 5 stars Fair

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