Glenn Hotel, Autograph Collection
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Historical Traveler Reviews Glenn Hotel, Autograph Collection Atlanta
While "inspire" is the theme of a trendy group of these hotels, my stay was less than inspirational. Buyer beware atthis hotel site, which caters more to outside patrons than its own guests. I found the staff rude and obnoxious, especially its glorified bouncer, who exclaimedthat he "runs The Roof." The hotel's literature states that this venue is available by reservation. However, when inquiring, I was sent helter skelter from the lobbydesk to the adjoining restaurant's reservation desk. Finally, I was told that guests could gain access without reservation. Yet I was accused of "sneaking up." As an older African American adult, I felt threatened by S.'s Gestapo tactics. He really needs to aspire to achieve power and authority that does not entail being rude and condescending about an amenity that is highly touted. I literally was barred from ever going there because I questioned his heavy handed approach to a "little ol' lady."
In addition, over a two night stay, every other trip to my room resulted in my keycard being invalid and having to trudge back to the front desk. Check out also was a nightmare. It is as though once you've paid in advance there's no need for common courtesy. I spoke to another party who just paid $25,000 for a party there and received far less than bargained for.
I've seen hotels of this ilk come and go. I lodged at the Embassy Suite my first night in ATL and highly recommend it as a better option.
Know what you're getting into with the Glenn
My wife and I typically go to Atlanta and stay in the Ritz Carlton in Buckhead, which is perfect for shopping and eating, but we wanted to see some of the downtown sights, so we started looking in that area. In perusing the web, I found the Glenn. It's a little different from the type of hotel that we usually frequent, but the location is phenomenal, so we thought we'd give it a try. I don't necessarily regret it, but I don't think that I'll stay there again. First, the positives about the hotel:
- The location just can't be beat for downtown sights. Right next door to Philips Arena, a short walk to Centennial Park and the CNN Center, and a little longer (10 minute) walk to the new Aquarium and the soon-to-be-opened World of Coca Cola. It also seems to be very close to a lot of the major businesses, so if you're in town for work, it's probably pretty good as well.
- The price isn't bad at all. We paid in the neighborhood of 200 dollars per night, which is cheaper than other hotels that I'd stay in.
- Friendly and attentive service (with one exception that I'll mention momentarily)
- The hip atmosphere is great IF THAT IS WHAT YOU WANT. It's not really my cup of tea, but it was fun for the weekend. The decor is very fun - lots of large flower pots, funky colors, fake grass in the hotel halls. When you get on and off the elevator, you're treated to a sultry female voice. "10th floor, wooooow!" The rooms, although small, are decorated well with cool window treatments, plasma tv's and a cool window from the shower to the room (better be close to your traveling companion!). As many prior reviews stated, this is not the hotel for children. I wouldn't even take teenage children there (they might start to get some ideas). The lobby is basically a bar/meat market, and the whole aura of the hotel just isn't conducive to children - think about the shower window! That's not to say it's bad. For adults, it can be really fun.
And now the bad things that I encountered:
- It seems like there are a lot of little problems they need to work out that might just be the result of being a new hotel and that will pass with time, but they are still worth mentioning: when I made the reservation on the phone and the desk clerk was describing the room, the two things he seemed REALLY proud of were the "rain shower" and the plasma tv that would be in my room. Well, the rain shower would have been great if the water pressure hadn't been so horrible. I really wouldn't have even noticed if he hadn't built it up as so great, but if you're going to talk about something that much, it really should work better. Also, as a previous reviewer mentioned, the TV stopped working halfway through our visit. I called the front desk, and they did respond very promptly (someone arrived within five minutes) - but he fixed it so expertly that I suspect this is a common problem that he has to fix a lot. I think they need a new satellite service. Also, on our second night, the elevator just stopped working. I was a little worried as we were on the 10th floor, but they allowed us to use the service elevator that doubles as the elevator for the rooftop terrace of BED, the hotel restaurant/bar.
- As close as it is to a lot of attractions, there really aren't a lot of fine dining establishments within a short walking distance. Ruth's Chris isn't far, and there is a pretty good seafood restaurant in the CNN center (can't remember the name, but we did eat there, and they have tons of fresh fish. There's a lot of questionable convention traffic, but the food was pretty good). I'd also recommend Ted's (as in Ted Turner) Montana Grill. It's a couple of blocks away and has great service and wonderful steaks. Other than that, though, you're going to have to take a cab. If restaurants are VERY important to you and you want to walk, stay elsewhere.
- There is one other dining option, though, and that brings me to the worst thing that happened over the weekend. The hotel's restaurant, BED, which is a spin off of two other locations in Manhattan and Miami, seemed like a really good idea. An Atlanta magazine said it was THE place to be, the menu looked good, and the concept (being served while reclining in bed) seemed unique and interesting. I called the Glenn's concierge (aka the "Desire Line") and asked for a reservation. I got one at 9 PM - a little later than I'd like, but not unreasonable considering I called the day before and it was a Saturday. When we arrived, the host told us that they were running about 15 minutes behind. He asked us to wait in the hotel bar. at 9:30, I inquired again and was told that it would be just ten more minutes. At 9:55, they said it was going to be another 15 minutes. At 10:20, I went up to the host stand to complain and again was told it would be just five minutes. Finally, at 10:40, almost two hours after our "reservation," we were seated. When we mentioned this to our waiter, he said, "Yes, we have been very busy - we had some 'celebrities' in tonight." Maybe celebrities take more room than the rest of us, and maybe they take longer to eat, but that is absolutely no excuse for stringing us along and making us wait almost two hours beyond our RESERVED time. And after all that, we didn't even get a bed - we had to eat at a normal table, even though I had requested a bed, and there were several available. I will admit that the food was pretty good, and the wait staff was very attentive, but I would have hoped for some recognition of our wait in the form of a free dessert or bottle of wine or something, but they acted as though it happened all the time and that I should be grateful just to be in the same space that "celebrities" had occupied just hours earlier.
As we went up to our room, we shared the elevator with a Glenn/BED employee and a couple that he was taking up to the VIP Rooftop terrace ("For the beautiful people" says the brochure). He was describing the concept of the Glenn and the restaurant and said something along the lines of "we don't want to be a hotel that people notice when they drive by and want to stay in. We are a specialized boutique hotel for people who know what they want and know where to find it." He is absolutely right. Although I probably wouldn't stay at the Glenn again, if you like being in the "it" place of the moment in small, but trendy rooms and don't mind waiting hours just so you can be seen eating in the right place, then you'll love this hotel. They are what they are, and they're unapologetic. I can respect that, but it's just not for me.
Not Family Friendly-
As a individual who travels roughly 20 days a month, let me start by saying- the hotel is Chic, Hip and Sexy. It reminds me much of Clinton Hotel in Miami, which I adore! It's new, it's beautiful and in great shape. They have pulled pieces from Delano, Clinton, Sagamore, etc and combined it as one. However, with that said, we did have a few problems.
As you enter the lobby- it has "BED" lounge. I love BED and you can expect everything you are use to from BED. The colors are awesome and the mood is hot. My husband went to grab a beer and I checked us in. The downside of this review is that I booked the room through "PriceLine". After booking, I called the hotel to request two double beds since we had our two children with us. In checking in, I was told no, that I had ONE double bed and that it was "PriceLines" fault. Typically, I could agree, however as stated, I called the hotel upon booking and they confirmed. So.... what to do? We decided to stay and allow the children to sleep on the floor. (afterall, the room was paid for, right?)
From the website [-------], they mention making you feel like a V.I.P- I can not agree with this comment. I felt like they were disturbed by the children (ages 8 and 12). They agreed to bring up bedding for the kids to sleep on the floor. (They brought just two small/thin blankets and two pillows). I had to request another blanket for them, which seem to inconvience the front guy. His demeanor was less than "hot". I also requested a wake up call for 7am since we were heading to XG- that call took place at 7:30 with a "oh, we forgot to call you".......... Not a good start as we had to be there at 8:00 am.
The rooms are nice, but very small for a family. The colors are hot and so was the temperature. (we couldn't get the air to work correctly) AND the TV (Plasma it was) was not functioning correclty.
The bathroom was cool, loved the shower.. and yes... there is a peekaboo window so that you can see the TV, great if it worked! However, the bathroom peekaboo window might be hard with families, but since our children are older- they knew NOR did they want to "peek" as we each took showers.
With all this said, would I stay there again? No... why? NOT because of the problem, as it "can" happen... but because of the way it was handled and the "smug" attitude of the guy behind the counter. Never apologized, never went out of the way to help..... and acted as if "we" should be thanking him for his prescence. I am use to boutique hotels, as again- I travel all over the US...Miami this was not, and the attitude was a terrible front for a "wanna be" beautiful person. In Miami, this can work... In Atlanta, which is still part of the good ole South- it's a joke.
Awful service & Bad for Families
We arrived with our 2 year old son and as we walked in the front door to the check-in area (which also serves as a trendy bar complete with what the Glenn refers to time and again as the "beautiful people") the Glenn concierge literally said to us "are YOU checking in HERE?". It was as if they had never seen a child before; strange since cribs are listed as available on their website. We found the hotel to be lacking customer service and unfriendly to families/children.
From the family perspective, the lobby sharing an area with the bar with a bed in the middle for people to sprawl on (as well as some chairs) is awkward. I wouldn't normally take my kid to a bar, but there was almost no choice getting in and out of the hotel. There were two small sets of stairs to get from the lobby to the elevator - no ramp - so difficult with a stroller. My husband would carry the stroller (I can't do that, so would've been in trouble without him). Later in the week, we found an elevator that led to a hallway with a ramp that offered an exit from the building - this was much more stroller friendly but we got literally yelled at from the staff several times for using this (apparently it was a service elevator) although they have no good alternatives. Saving the best for last, not only was the room super tiny (no way a crib could fit) but there was glass instead of a wall separating the shower with the bedroom area. There were some beads hanging over the glass, but they did nothing to cover the person showering so we literally had to take our son out of the room everytime someone was showering which clearly wasn't convenient.
Housekeeping did not consistently restock bathroom supplies like shampoo, conditioner and toilet paper. The mini bar was way over-priced and the hotel had no vending machines to offer an alternative. We had a mini bar key for the majority of our stay although my friend staying in another room never had a key to the mini bar her whole stay. however, our mini bar key disappeared suspiciously the same day we put some juice purchased outside the Glenn into the refrigerator. So, we couldn't access it and had to call for a key (I still don't get why it would be removed!). There were several beer selections in the mini bar, but no bottle opener to enable drinking any of these beers. When my husband called he was offered to use a bottle opener brought up by the staff was not allowed to keep it to use on another beer - it sounded as if that was the only opener in the hotel/bar. He was given the option of them opening several beers at once or being SOL. As mentioned above, we literally got spoken to condescendingly for using the "service" elevator - although it was not marked as service, didn't have signage indicating employees only or anything AND there were no other options with ramps to roll a stroller. On my last day as I came down this elevator with my son a group of maintenance workers saw me exiting the elevator and I heard muffled remarks amongst them and then heard one specifically saying "guess they're just too lazy to walk to the other elevator" so I stopped and explained the "why" to them. BTW- this service elevator is likely to also be favored to others without a stroller trying to check out b/c its difficult to get heavy suitcases down the stairs from the elevator to the lobby as well.
Most of the hotel collateral in the room talked about the beautiful people and VIP service b/c you are a VIP etc. I didn't feel like a VIP at all. Maybe they were catering to others as if they were VIPs but not my family or my coworker who was in another room. If anything, my husband joked the whole trip that he felt like a "LIP" Least Important Person b/c the staff really made us feel uncomfortable for being there with a child.
Maybe it was us but I wouldn't stay there again even without a child. We're not super trendy, we don't think of ourselves as one of the few beautiful people, and we don't think of ourselves as VIPs so aren't interested in what we see as hype. We normally stay at Marriott's, Westin's, or Hilton's and generally just feel more at home at any of these.
This is a boutique hotel with very hip/modern decor. The good - Staff is very nice, helpful with any request.
Rooms are small and very closed in. If you lying on the bed, you can see into the shower as there is a glass window that is right next to the bed that looks into the shower - a bit odd. Lots of noise from the street.
This is not my preference, but if you like modern and a small room is not a concern that you would enjoy staying here.
A fun, sexy and comfortable hotel
I absolutely loved this hotel from the moment I walked into the lobby. It's very trendy and yet laid back and relaxing. We stayed for two nights in a regular room, and I couldn't believe how cute and personalized everything was (especially for the price we paid, $127/night through Expedia). The hallways had "mood lighting" and public spaces featured interesting art. The room itself was cozy and hip, and the bathroom was surprisingly large, with Spa products and a great shower. I loved the little window into the bedroom: this is definitely a great hotel for young couples, or for older couples who want to feel young again!
The staff was friendly throughout our stay, and our check in and check out were both easy. One of the maids accidentally took some glasses we'd gotten from the Atlanta Brewing Company (thinking they had come from room service and belonged to the kitchen), and when we told the front desk about it they quickly and apologetically corrected the problem. One of the glasses had gotten broken in transit, and we were assured that it would be replaced. When we got back to our room that night the new glass was sitting there, and they had matched it exactly though it was somewhat rare! My only issue with the staff was a girl who insisted she had to check the mini fridge in our room at a somewhat inopportune time (we stayed in the room one afternoon and apparently she'd already come by twice and found the do not disturb sign on the door). She was apologetic about the intrusion and left quickly after glancing in the fridge, but I didn't entirely understand why she had to come in. It wasn't a big deal, though.
We tried the B.E.D. restaurant on Friday night and had no problem getting a table. Our waiter was odd but friendly, and we had good service and excellent food. I'll definitely be going back there, and I'll reserve a bed next time, they looked fun! I would stay at this hotel again, too, it was wonderful. I can't wait until their rooftop bar opens, it has the potential to be a really cool space.
I had so much fun!
Loved the space! Loved the bar! Loved BED! I usually hate a hotel with only showers...but I loved everything else so much that it didn't even phase me. (The soaps, etc. were great!) I signed up for the "Desires" program and my pre-selected treats were waiting for me. Although I did think it was a little weird that my mini-bar was locked and they never gave me a key. Oh well, I thought maybe it was to help me save money. Everyone at the front desk and valet were really helpful. The BED restaurant people were so much fun. The only problem...I had way too much fun at BED the night before and the next morning I called down for some Aspirin and he directed me to go across the street to the CNN center gift shop. Helllloooo. If I'm calling in the morning for aspirin...chances are I don't feel up to getting dressed and walking across the street. Perhaps a small stash of aspirin at the front desk or a little gift shop would be a nice addition to the hotel. I would totally say there again...but next time I will remember to bring my own aspirin.
This hotel is one of the best things to hit Atlanta. Reminds me of the boutique hotels in Manhattan with a South Beach vibe thrown in. Very chic.
Check-in was a breeze. Everyone from the valet to the front desk were great. I was upgraded to a Dream Suite, which was a wonderful surprise. Now, a word of caution: the rooms have a sensual theme (probably because BED Restaurant and Lounge are located in the hotel) and I would not recommend this for a family. If you're a couple, it will definitely spice up your relationship! My suite had a pop-up Kama Sutra book on the coffee table and a glass enclosed shower in full view in the bedroom. I really enjoyed the rainfall showerhead. The suite had two flat screen plasma TV's with HDTV and the bed was soooo comfortable!
The lobby bar was really jumping. Try one of their "Cocktails in Bed" specialty drinks. They are to die for. I recommend dinner at BED Restaurant for the excellent food and the interesting atmosphere. Try to reserve one of the beds for dinner - it will take the experience to another level.
Not for Families
What a strange experience!
When we checked in, it took about 15 minutes while the young man behind the desk kept trying our credit card, calling the card company and telling is it was rejected. Finally the manager came out and told him their machine was having trouble with all Discover cards. Unfortunately, when we checked out we ran into the same problem. (Though the staff was very nice.)
The lobby and rooms are tiny, though clean. Our room was quiet.
The rooms look like they were decorated by the "Trading Spaces" crew on TV. The curtains were a metalic silky sort of material -- orange. (See the picture)The furniture is black oak. The carpet beige and gold paisley.
Strangest of all was the shower. Right beside the bed was a tall window (The hotel called it a peekaboo window) that looked directly into the shower stall. If the shower curtain wasn't drawn shut, the window looked directly from the bed to the toilet. (See the picture)
This is an avant-garde hotel that might be OK for frisky couples, but definetly not for old folks or families. The suite is called the "Jezebel Suite"
Horrible customer service
I went to check into this hotel and the front door was locked and wasnt even completed yet. Nobody called myself or my colleagues to inform us of this matter. They then proceeded to tell me that they had no record of the two other people that i had booked there - even though i had confirmation numbers from this hotel for all of us. They then proceeded to put me up at the Omni hotel - where i was then charged AGAIN for my 4 night stay - even though they had said it would be all taken care of. (my stay at the Glenn was already prepaid) The next day i tried to make sure that my colleagues, who would be checking in later in the day, had reservations at the Omni via the Glenn Hotel. I was pawned off on 3 different people and nobody had any idea what was going on... Rather than help me out everyone just blamed it on somebody else. I spent 5 hours trying to get somebody to take care of this issue. I just dont understand why an establishment would accept reservations when they were unsure of the opening date and then not even contact their guests to make them aware of the problem. This place hadnt even opened yet and it already was getting a bad rap...