The Glasshouse - A Summit Hotel Edinburgh

No major criticisms and the roof garden, whilst a bit "municipal", is a good seling point in the centre of a city. But it takes more than the absence of a restaurant and a proper bar to make a hotel qualify for the term "bijoux". It is far too big, chain-like and impersonal. And it takes more than a few video gizmos to qualify for the term "five star". There wasn't even a bath and the shower was nothing spectacular. There are plenty of other hotels in Edinburgh that I'd much prefer, from two- bedroomed town houses in Heriot Row to the Balmoral.

There is only one word that can decribe my stay at this hotel and that's appalling. I would not recommend that anyone stays at this hotel, there are much better ones in Edinburgh and probably better priced.

Thought this hotel was everything I'd imagined and more. Possibly the best hotel I have ever stayed in. the staff were exceptionally attentive and the rooms were just out of this world. They were just simply unbelievable in their space, layout, design, everything. The views were amazing and the huge glass windows were just awe-inspiring! I would definitely stay here again in fact I want to move in permanently!!

I stayed at the Glasshouse recently and was very disappointed - the decor of the hotel and its rooms is very nice, very contemporary. However the overall standard and quality of service we received was very disappointing, not what I would expect from a 5 star hotel. Our stay was to celebrate a special occasion, but several separate incidents over the 3 days left us feeling particularly let down and upset. We will not be using this hotel or indeed any in the Eton Group again.

I stayed at the Glasshouse recently and was not disappointed - the decor and use of space in the rooms is excellent, the bed was one of the best I've found in any hotel, the staff were great and the room service couldn't be faulted - the breakfast in particular was of a very high standard.

A quality hotel which, in my view, is on a par with Malmaison - the only flaw is the pantomime when validating your parking voucher to get the discounted rate.

Stayed in the Glasshouse for one night but the service and accomodation were fantastic! the hotel was everything i expected and more , well deserving of its stars.We arrived early but when taken to the room it wasn't ready so we were taken to the snug which is like a lounge and served with tea,coffee and biscuits. Less than five minutes later they apologised for delay and upgraded us which they didnt have to do as we were early but nothing was too much of a problem for them,the decor is very stylish with no money spared and i would have to agree with a previous review and say that the bed is the most comfortable ive ever slept in ! all in all i would recomend this hotel to anyone

Beautiful, well positioned hotel. Rooms excellently decorated, balcony great.

Miss the presence of a "proper" bar and restaurant as I normally enjoy mixing with other nationalities.

Really enjoyed my stay but dont think the hotel merits the full five stars as the majority of the other five star hotels in Edinburgh offer a far superior service.

Fantastic hotel in the centre of Edinburgh. Absolutely gorgeous rooms and the most comfortable bed I've ever slept in. My wife and I stayed here at the start of our honeymoon and it was the best start we could possibly have had. Very, very stylish.

This hotel completely changed the way I think about what I want in a room. The design was fantastic, and the use of space makes you feel like you've got three rooms instead of one. The balcony, which was as big as my room, made me feel like I had rented a house- not a room!

we spent 2 nights at the Glasshouse recently and thoroughly enjoyed the break. well situated within 10 minutes walk of Princes/george streets and the sights of they city. rooms were very good, comfortable and all ones needs catered for. food was very good...... only slight issue was perhaps the overattentive staff, which can become wearing at times.

building itslef is very interesting and the roof top garden a great place to relax. the locals even laid on a fireworks display on calton hill on our first night.