The Garden Hotel Guangzhou
How has this hotel rated in the past?
- Minbar in room
- Airport Transportation
- Wireless internet connection in public areas
- Smoking rooms available
Historical Traveler Reviews The Garden Hotel Guangzhou
Il Garden è stato ristrutturato recentemente
Ho passato cinque notti al Garden. L'albergo è stato ristrutturato di recente ed è spettacolare! Hanno anche unito più camere per crearne di più grandi. È in competizione diretta con il nuovo Shangri-La e con il Four Seasons e il Ritz Carlton, i quali non sono ancora finiti.
Sono stato al piano executive e mi hanno dato una camera fantastica con delle eccellenti dotazioni.
Il quartiere è comodo per fare shopping e per i ristoranti.
Heard great things about this hotel before I left on this business trip but was extremely disappointed all around. From the black fungus and mismatched toilet seat in the bathroom to the worn out carpet and upholstery in the main room this stay was not a pleasant experience, the only thing missing was the cockroaches (thank god). Service was below average and food was barely adequate. Have stayed at Dong Feng hotel in Guangzhou and found it much better than this one. I would not recommend staying at this hotel.
Not too bad a hotel, if you had stayed in other hotel in Guangzhou
Stayed in Elite room on the 19th floor..the view is not fantastic as you know that pollution is rather bad in Guangzhou. The room is newly furnished, unlike what were described as " in need for renovation " by other guests. Have a good selection of bar drinks & toiletries in room.
Service of the staff is satisfactory, wished they can speak better English. Noticed that only staff at the reception and concierge can converse in English, staff at restaurant and bar speaks very little.
Acessing internet from biz center is no hassle, staff galdly let you log in once you inform your room number. And hotel provides free internet acess during trade fair period. There is free shuttle bus to trade fair center & airport. Free drinks are also provided at lobby area during trade fair period.
If you need to take meals, I would suggest to take a short walk beside the hotel (towards Starbucks direction) where good restuarant can be found. Eating in hotel is not advisable because the food is quite disappointing and expensive. Imagine 88 RMB fried rice with just shrimps and spring onions !
In terms of facilities, the hotel has everything what a 5-star host should have. Feel they
should upgrade their manpower standards to meet world class standards.
Something's not right at The Garden
This is my 4th stay at the Garden Hotel and I must say that the service it had 3 years ago has been slipping downhill consistently.
The guestrooms are badly in need of renovation. For the cost of this hotel, especially during fair time, you would expect something better. I regret to say that it still seems to be the best choice in Guangzhou.
The staff is not the same as it was before. The politeness I had become fond of has greatly been reduced especially in the hostesses of the restaurant and bar. No smiles and harsh. Oh. . . and the bar keeps on closing at about 1:00 AM.
If you're coming from Hong Kong or Shanghai, be aware that this hotel will not be up to the standards of more cosmopolitan cities!
The location of this hotel cannot be beat, right on HuanShi Lu in the middle of the action. The lobby is truly impressive, and one of the largest in Asia. Great coffee shop with a view on an external man-made waterfall (coffee refills are free).
But it looks like all the available money was spent on the lobby decoration. The rooms are not as impressive, just average, but still ok.
For some reason I was once woken up by a call from the front desk asking me if they could come up and check my room as the smoke detector had gone off. It took me several minutes to reassure them that my room was not on fire.
Of course while in GuangDong you should absolutely indulge in Cantonese good but if you prefer western dishes then the Italian restaurant on the 2nd floor is highly recommended. As is the Deli in the lobby.
Something I did not like though: With so many in-your-face security guards everywhere you would think you are in Fort Knox. They made me nervous. Frankly they could be a bit more discreet.
Still a very good choice though especially because of the prime location.
Mixed feelings about this hotel
We just came back from a 3-day stay at the Garden Hotel in Guangzhou and must say that this property is a real study in contrasts.
We took the train from Hong Kong into Guangzhou and were pleasantly surprised to find that the Garden had free shuttle service to the hotel - very handy. There is also free return shuttle service back to the train station. Service was fantastic - we had a porter waiting for us the second we stepped off the shuttle bus; he watched over our luggage as we checked in and brought our bags upstairs.
The hotel driveway is fabulous, especially at night when the fountain is lit up.
Front desk clerks were pleasant and efficient, likely trying to distract us from the fact that there were 2 huge cameras pointed right at us at the desk. But not surprising - this is China, after all. The lobby was also crawling with security guards.
The main lobby area itself is absolutely stellar. Take a minute to enjoy the massive goldleaf mural behind the front desk, as well as the architectural splendours of the building itself (look up at the ceiling in the main foyer - beautiful).
The shops on the main level are quite nice as well, very chi-chi (ie. expensive) for the most part, but there is also a delicatessen and souvenir store. The delicatessen came in handy, as continental breakfast was not included.
The bar/lounge in the main lobby is very impressive, with lovely décor, a decent menu and good selection of beer and spirits. Great for people watching. The view of the waterfall outside is also top notch. Note, however, that the bar offers a selection of cigars for purchase and the non-smoking section is pitifully small. The wait staff assume you want to smoke unless you specify otherwise.
With all the grandeur of the lobby area, we were shocked at the state of our guest room. It was noticeably old and very dated. The bed sheets sported brown spots and other obvious signs of wear; the room smelled of something I can only liken to nail polish remover; our room safe didn't work properly; there was a problem with the adjustable thermostat. The bathtub tiles and grouted areas around the sink were covered in mold and mildew. There were large signs on the mirror and in the shower warning us not to drink the tap water. Housekeeping provided us with 2 small bottles of water each day so that we could at least brush our teeth and drink, but these didn't go very far. Suggest you go over to 7-11 as we did to pick up a couple of 1.5 litre bottles of water.
The pool has also seen better days. It's a good size, relatively clean, but it suffers from the same mold problem around the caulking as the bathroom does. The in-room guestbook indicates that towels are available poolside - there were none both times we swam, so bring your own from your room.
Overall, our stay at the Garden wasn't terrible, but it wasn't great either. We found it interesting that the owners have obviously spent a lot of time, effort and money ensuring that the public areas of the hotel look spectacular, yet the guest rooms (the most important part of the property!!) are in serious need of cleaning and upgrading.
From what I've read of other reviews posted, looks like an upgrade to an executive suite is the way to go if you want to get the most out of your stay at the Garden Hotel.
Excellent hotel. Great service. Nice and clean room. Nice bathroom. Excellet and quick housekeeping service. The restaurant on 2nd floor, "Lai Wah Tea House" is one of the best Dim Sum place I have ever been.
Excellent, Excellent, service. Beautiful hotel in good location.
Food was pretty good, could have been better for the price. Great restraunts close by though, a definate recommendation is the Bannana Leaf right across the street - very good and price was right.
Rooms were very well taken care of, staff very helpful.
Executive floors - yes please
We upgraded from a deluxe to an exec Double on arrival for an extra RMB200 per night per room. Great large bedroom, 27th Floorinternet LAN with a connector available. So total was about £71 or US$100 for two.
They gave us Breakfast - international choice, complimentary use of the gym, and evening tea or wine from 5-7pm.
If you get that offered and can afford - grab it.
Otherwise this is an important destination hotel, great entrance, lots of restaurants.
Have train booking facility ( pay extra 20RMB ) and travel office.
Didn't use ferry as fog had stopped movements, but I believe there is a ferry connection too.
Great Location...will stay again
My business meetings required that I stay on the North side of Guangzhou and this was one of the hotels they recommended. I was booked for 8 days at the Garden was very pleased with my accomodations. Due to the length of my stay, I reserved an Exec. suite. While this room wasn't much larger than a typical US hotel room, it did provide access to the Exec. Lounge, free breakfast and free admission to the health center. While I did not see an standard room, I was happy with my accomodations.
The hotel is very large and has at least six good restaurants. In addition, there are several restaurants within walking distance. There is a Starbucks across the street (a jet lag lifesaver for me) and, if you get the urge, a McDonalds and Pizza Hut a block away.
The health club was OK. The equipment is in need of an update but, it was all in working condition. In addition, they have spa services available.
Cost for a taxi to the airport (light traffic) was 100RMB ($12US).
I would definately stay at this hotel on my next visit to Guangzhou.
TripAdvisor Reviews The Garden Hotel Guangzhou
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