Garden City Hotel
Travel Blogs from Garden City
Our customer recommended the Garden City Hotel and we're glad we took his advice. Top notch staff and facilities.
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TravelPod Member ReviewsGarden City Hotel
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
An excellent place to stay while visiting Long Island. Staff and facilities are top notch.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Garden City Hotel
Great Staff - Front Desk especially
Spent my 1 year anniversary there with my husband. There was young manager, I believe his name was Chris and he arranged our dinner arrangements at the award winning Polo Restaurant which was absolutley picturesque and also a VIP table at the Posh Night Club. Everything was perfect. Chris was there the next morning to invite us back for our 2nd year anniversary. I will definately go back there for our next special occassion
What an amazing and gracious hotel with staff that truly care! I was on vacation and wanted to avoid Manhattan to visit a friend on Long Island and I must say what a surprise. The hotel organized transportation from the airport for me, the trip only took 35 minutes, I was warmly greeted at the front desk by Xavier who smiled and actually looked me in the eye when he said "Please enjoy your stay Mr. Phillips and let me know if I can do anything at all to make your stay more enjoyable" I am in shock I think he really meant it! After checking into my room, very clean no hair in the shower or on the sheets.....that's always a concern when I travel, I planned on going out for dinner and was hoping for a local restaurant with a decent wine list and decided to ask Gelsie at the Concierge desk if she could help me find somewhere local that may have something close to this. I was recommended the in house restaurant Polo for dinner and Rein afterwards for some live entertainment. I decided to try Polo for dinner because of their Wine Spectator awarded wine list, they are also Zagat rated number 1 I believe? Gelsie made a reservation for me with a big smile and told me that I was all set "Can I help you with anything else Mr. Phillips?" I thought I would push my luck and ask about directions to my friends house "Oh not a problem at all Mr. Phillips it'll be just a minute and I'll have them printed" hmm this place was winning me over. My dinner reservation was at 7:00pm but being a little bored in the room I decided to arrive 10 minutes early for a glass of wine at the bar, Rein. As I made my way back through the lobby Gelsie saw me and greeted me once again by my name asking me how my room was, wow this is getting nice! At the doorway to the bar I was greeted by another very pleasant young man, Jason, the Restaurant Manager who smiled and asked if I was "Coming in for dinner or just a drink at the bar?" I smiled this time finally relenting to their level of hospitality I mentioned my dinner reservation in Polo and just wanting to have a drink before dinner Jason confirmed my reservation and directed me to an amazing bar with 4 HUGE TVs, a VERY nice wine by the glass list and a smiling bartender, Mike? When it came time for dinner I asked Jason for directions to The Polo Restaurant but instead of just saying it's over there and pointing he walked me around to the hostess desk telling the young lady that Mr. Phillips is here for his dinner reservation. No surprise now when the young lady stood up from her seat and looked me in the eye and said "How's your stay so far Mr. Phillips?....... I have your table ready" Not only did she walk me in but she pulled the chair out. This scores very highly for me because so many restaurants just halfway walk you to your table and leave you standing there as the hostess hurries back to sit down. In a matter of moments after being seated I had the wine list that I wanted to see and a very professional young man, JC, who pampered me with just the right amount of attention. While I was looking through the wine list another manager came over to introduce himself to me "Mr. Phillips how are you this evening? Are we taking very good care of you? My name is Mike Canton the Restaurant Manager I noticed you looking at the wine list I'd be happy to offer some suggestions if you would like or answer any questions you may have" I asked a couple of questions about Spanish wines and to my surprise he actually knew what I was talking about and he made a VERY nice recommendation of a Rioja and a couple of dishes to go with it, not the most expensive either. My dinner was actually the highlight of my evening with an outstanding Gnocchi dish to start off with and a delicious Veal Chop that was UNBELIEVABLE! I tried to get to dessert but with the wine earlier and a long day behind me I was done for the day. On my way out as with coming in, the hostess stood up at the desk and thanked me asking how everything was? In addition the Restaurant Manager was standing there to shake my hand and thank me as well. I am VERY impressed by this hotel and their hospitality, WOW what a hotel they have in Garden City!
I had what I consider to have been the great misfortune to have recently spent three nights at the hotel. I encountered the type of service one might expect to receive at a Motel 6, certainly not from a hotel that represents itself as being a luxury property offering an "unsurpassed level of quality". I was a guest of the hotel Tuesday, Wednesday and Thursday nights, August 24th , 25th and 26th, initially in a room on the 2nd floor, then one on the 8th.
My husband and I checked into the hotel on July 4, 2005 which was our wedding day. At the time of check in, the employees at the front desk was extremely nice as well as the valet guys and bellmen. The hotel was 5 star at its best. The room was beautiful. I have absolutely no complaints about the room or the hotel itself. My husband and I ordered room service and the server was extremely friendly and the food was delicious and plentiful. Overall our wedding night stay was wonderful. The hotel is pricey but, you have to pay for good service and decor.
Look no further than my headline to see what I really think about this dump. I am a frequent traveler for both business and pleasure, I have stayed in hundreds of hotels across America, from the Holiday Inn Holidome in Lawrence, Kansas, to the swank Ritz-Carlton in Boston, and the Garden City Hotel in Garden City, NY, is without a doubt the worst hotel I have ever stayed in.
I have no idea why this hotel is so expensive
No idea at all. Just stayed one night for a wedding in the area...rooms just okay. Service was excellent, though. But most importantly...do not go to the "spa" for anything! Everything was really overpriced and poorly done.
Having read other reviews noting the noise problems from the nightclub at the prestigous Garden City Hotel, I made certain to book our February 4-5,2005 stay only after assurances from Kelly in reservations that we would be given a quiet room well away from any possible nightclub noise. Upon arrival though, Colleen at the desk could not have cared less. With three clerks behind the desk and only us arriving, we still waited too long for truly uncaring and almost rude check in. After finding that we were given only one breakfast voucher, and clarifying that two were both needed and included in our weekend package, the second voucher was slapped down on the counter in front of us.
This is a very pretty hotel. Unfortunately, they have a "nightclub" on Thursdays and Saturdays that stays open until 4 AM. I stayed on the 6th floor, and the dance music was so loud that my walls were reverberating and the water glass at my bedside was vibrating. I called the front desk and was told that they would ask for the music to be turned down, but it never happened. When I called back and spoke with the Manager, she was apologetic, but told me that there was nothing she could do, and that the noise was "usually only a problem for guests on the first and second floor". Aside from this response, which is clearly not acceptible, it is likely that you could get a better sleep for less money elsewhere.
The rooms were beautifully appointed, the staff gracious. The hotel is near to the shopping area of Garden City where there are supermarkets, liquor stores, coffee shops, etc. A lovely escape for a weekend.....
Best service ever
Having been in the hospitality industry for over a decade I can be a tough-to-please customer. There was not one aspect of my stay that was below excellence. The staff is one of the best trained staff I have ever encountered - literally in the world.
Congratulations to the management team and line staff for a job well done!