Garden City Hotel
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TravelPod Member ReviewsGarden City Hotel
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
An excellent place to stay while visiting Long Island. Staff and facilities are top notch.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Garden City Hotel
Great Staff - Front Desk especially
Spent my 1 year anniversary there with my husband. There was young manager, I believe his name was Chris and he arranged our dinner arrangements at the award winning Polo Restaurant which was absolutley picturesque and also a VIP table at the Posh Night Club. Everything was perfect. Chris was there the next morning to invite us back for our 2nd year anniversary. I will definately go back there for our next special occassion
Excellence from start to finish
What an amazing and gracious hotel with staff that truly care! I was on vacation and wanted to avoid Manhattan to visit a friend on Long Island and I must say what a surprise. The hotel organized transportation from the airport for me, the trip only took 35 minutes, I was warmly greeted at the front desk by Xavier who smiled and actually looked me in the eye when he said "Please enjoy your stay Mr. Phillips and let me know if I can do anything at all to make your stay more enjoyable" I am in shock I think he really meant it! After checking into my room, very clean no hair in the shower or on the sheets.....that's always a concern when I travel, I planned on going out for dinner and was hoping for a local restaurant with a decent wine list and decided to ask Gelsie at the Concierge desk if she could help me find somewhere local that may have something close to this. I was recommended the in house restaurant Polo for dinner and Rein afterwards for some live entertainment. I decided to try Polo for dinner because of their Wine Spectator awarded wine list, they are also Zagat rated number 1 I believe? Gelsie made a reservation for me with a big smile and told me that I was all set "Can I help you with anything else Mr. Phillips?" I thought I would push my luck and ask about directions to my friends house "Oh not a problem at all Mr. Phillips it'll be just a minute and I'll have them printed" hmm this place was winning me over. My dinner reservation was at 7:00pm but being a little bored in the room I decided to arrive 10 minutes early for a glass of wine at the bar, Rein. As I made my way back through the lobby Gelsie saw me and greeted me once again by my name asking me how my room was, wow this is getting nice! At the doorway to the bar I was greeted by another very pleasant young man, Jason, the Restaurant Manager who smiled and asked if I was "Coming in for dinner or just a drink at the bar?" I smiled this time finally relenting to their level of hospitality I mentioned my dinner reservation in Polo and just wanting to have a drink before dinner Jason confirmed my reservation and directed me to an amazing bar with 4 HUGE TVs, a VERY nice wine by the glass list and a smiling bartender, Mike? When it came time for dinner I asked Jason for directions to The Polo Restaurant but instead of just saying it's over there and pointing he walked me around to the hostess desk telling the young lady that Mr. Phillips is here for his dinner reservation. No surprise now when the young lady stood up from her seat and looked me in the eye and said "How's your stay so far Mr. Phillips?....... I have your table ready" Not only did she walk me in but she pulled the chair out. This scores very highly for me because so many restaurants just halfway walk you to your table and leave you standing there as the hostess hurries back to sit down. In a matter of moments after being seated I had the wine list that I wanted to see and a very professional young man, JC, who pampered me with just the right amount of attention. While I was looking through the wine list another manager came over to introduce himself to me "Mr. Phillips how are you this evening? Are we taking very good care of you? My name is Mike Canton the Restaurant Manager I noticed you looking at the wine list I'd be happy to offer some suggestions if you would like or answer any questions you may have" I asked a couple of questions about Spanish wines and to my surprise he actually knew what I was talking about and he made a VERY nice recommendation of a Rioja and a couple of dishes to go with it, not the most expensive either. My dinner was actually the highlight of my evening with an outstanding Gnocchi dish to start off with and a delicious Veal Chop that was UNBELIEVABLE! I tried to get to dessert but with the wine earlier and a long day behind me I was done for the day. On my way out as with coming in, the hostess stood up at the desk and thanked me asking how everything was? In addition the Restaurant Manager was standing there to shake my hand and thank me as well. I am VERY impressed by this hotel and their hospitality, WOW what a hotel they have in Garden City!
Unbelievably bad for a hotel that boasts of its quality
I had what I consider to have been the great misfortune to have recently spent three nights at the hotel. I encountered the type of service one might expect to receive at a Motel 6, certainly not from a hotel that represents itself as being a luxury property offering an "unsurpassed level of quality". I was a guest of the hotel Tuesday, Wednesday and Thursday nights, August 24th , 25th and 26th, initially in a room on the 2nd floor, then one on the 8th.
The problems started right at check-in. I had to stand and wait for five minutes while the Front Desk Clerk attempted to up-sell some arriving guests to the Penthouse. The male guest was obviously ill at ease and wanting no part of the proposition, so the clerk kept addressing his female companion. I was annoyed by the unnecessary delay to my check-in and made to feel awkward as I observed behavior by the Clerk that clearly was inappropriate.
Proceeding from the Front Desk, I quickly discovered that the same elevator that was inoperative during my stay last December was still not functioning. As a result, just as had occurred 8 months prior, there existed long waits for the elevator and crowded conditions once inside. Upon arrival to my room Tuesday evening, there were two mini-bar bottle caps sitting by the television immediately raising questions about the quality of the housekeeping staff.
I was awakened at 5:45 AM Wednesday by the alarm in the adjoining room. It went on for thirty minutes before I reasoned that the room was not occupied and called the Front Desk to complain. Twenty minutes later, someone from the hotel did come up, enter the room and the alarm stopped. Obviously this incident would not have occurred had the maid checked the settings of the clock next door upon check-out of the most recent occupant, something which I believe is standard practice at the most basic of hotels. As it happens, whoever entered the room that morning only stopped the alarm, they didn't reset it. Thus, at 5:45 AM Thursday morning I was again awakened by the alarm next door and caused, yet again, to call the Front Desk to have the problem addressed. I even informed them of their oversight the day earlier.
I attempted to go to sleep around 11 PM Thursday evening and was disturbed by music, coming from a live band, which I believed to associated with some function going on at the hotel. Still awake at midnight, I expected the music would end, this was after all a weeknight and there were hotel guests presumably trying to sleep, yet the music continued, only louder. At 1 AM, I finally called the Front Desk only to be informed that the music was from a club on-site at the hotel and would continue until 4 AM! Most begrudgingly, I accepted the offer of another room and at 1:30 AM found myself packing and moving to a higher floor. Even on the 8th floor the pulse of the music could be felt. Now if there were rooms available further from the music, why would they put a guest in such close proximity to its source? And how can they run a nightclub in a building where people are sleeping without adequate soundproofing?
A fitting end to a most frustrating stay, on my way to the airport, I returned to Room 209 at 6:50 AM Friday morning to retrieve something I had left behind the night before. I noted that the alarm from the adjoining room was again blaring.
This is NOT a first class hotel. My advice - stay away.
My husband and I checked into the hotel on July 4, 2005 which was our wedding day. At the time of check in, the employees at the front desk was extremely nice as well as the valet guys and bellmen. The hotel was 5 star at its best. The room was beautiful. I have absolutely no complaints about the room or the hotel itself. My husband and I ordered room service and the server was extremely friendly and the food was delicious and plentiful. Overall our wedding night stay was wonderful. The hotel is pricey but, you have to pay for good service and decor.
This is the worst hotel I've ever stayed at
Look no further than my headline to see what I really think about this dump. I am a frequent traveler for both business and pleasure, I have stayed in hundreds of hotels across America, from the Holiday Inn Holidome in Lawrence, Kansas, to the swank Ritz-Carlton in Boston, and the Garden City Hotel in Garden City, NY, is without a doubt the worst hotel I have ever stayed in.
Allow me to recap my problems.
First, I should point out that my fiancee and I were staying there the night before our wedding, along with our closest friends and family. We had blocked off a group of rooms several months before the wedding, and were eagerly awaiting our experience at what their web site calls "Long Island's finest hotel." As the bride and groom, I called beforehand to reserve a "Deluxe Suite" for the special rate of $350/night. All of our guests were getting the so-called "special" rate of $175/night, which, as you may guess, I feel is about $174 too much to pay to stay at this place. But more on that later.
When we checked in, the gentleman behind the desk spend an inordinate amount of time punching into his computer and staring at the screen. Although check-in time was listed as 3 pm, and we arrived at 3:30 pm, we were told that our room wasn't ready. So we waited at the check-in counter for about five minutes, while I patiently and politely explained that we were the bride and groom of the wedding party, and were excited to check in to our suite. The front desk assured me that our room was "very nice," and although I was slightly worried about waiting five minutes to check in, I understood.
When we arrived in our room, I was disappointed to find that it was clearly not a suite. Although it was on the end of the hallway, and therefore had an extra window, it did not possess the living room area that the reservation desk had assured me of -- which I specifically wanted, so that my bride could get dressed into her wedding gown in the living room. I was about to call down to the front desk to complain, when our phone rang -- it was the front desk, calling to let me know that they were going to "upgrade" us to a larger room if we could wait 10-15 minutes. I agreed, although I was skeptical that it was really an "upgrade," and not just putting us into the class of room which we had paid for. I told them that we were anxious to take a nap, and asked them to send a bellman up to bring our bags to the next room.
Then the best part happened. While my fiancee and I were unpacking and getting settled, the door opened and another family began trudging into our room. I froze and looked at them, they froze and looked at me. "This is our room," they said. "No, this is our room," I said. They smiled and walked out -- but can you believe that? This from a so-called "luxury hotel"? I have only had a similar experience once in my life -- and it was a Travelodge outside Burlington, Vermont. Certainly not a "five diamond property" and a member of "Preferred Hotels."
Fifteen minutes later, the front desk called again, telling me that the "upgrade" room was still not available, and explaining that they were going to reduce my rate from $350/night to $300/night to make up for it. I was tired, I was ready for a nap, so I agreed. We tried to catch some zzzs -- although our room smelled like it had just been vacated by a chain smoker, did I mention that? -- and the phone rang AGAIN. This time it was Chris, the front desk manager, happily announcing that our room was ready. I nearly lost it on the phone. I told Chris that we had already been there for three hours, we were all settled into the room, and I was appalled at a so-called "luxury hotel" pulling this. To his credit, Chris again agreed to reduce our rate to $195/night, and provided us with breakfast vouchers.
That night, while I stayed at my parents house in Jersey, my fiancee called to let me know what she was LOCKED OUT OF HER ROOM. On the night before our wedding. When she called down to the front desk, they said "we'll send someone up to fix the lock, but it'll take a while." This is at midnight. She wound up not getting into the room until 1 am.
The last straw was when six of us went for breakfast -- subpar, of course -- at the restaurant in the lobby. Granted, we were late getting to breakfast, but that doesn't excuse the following comment made to us by the maitre'd at around 11:30 am: "Thank you for coming, but now please leave." I am quoting the gentleman verbatim. And he wasn't joking. If they hadn't included the tip on the bill, I would have definitely let them feel it.
This review has already gone on too long -- but I will, of course, be composing a letter that includes all of these complaints and sending it to the Garden City as well as the Preferred Hotels collection. I have stayed at nice Preferred Hotels before -- the Charles Hotel in Cambridge, MA, comes to mind -- but Garden City does not belong on any list of so-called luxury hotels.
If you're going to be in the Garden City area -- stay at the Wingate. My grandfather stayed there, saved hundreds of dollars, and had no problems. Granted it wasn't "luxury," but it didn't try to be luxury.
The Garden City Hotel is garbage. Never stay there.
I have no idea why this hotel is so expensive
No idea at all. Just stayed one night for a wedding in the area...rooms just okay. Service was excellent, though. But most importantly...do not go to the "spa" for anything! Everything was really overpriced and poorly done.
Hotel or Nightclub?...Noise Waking the Guests
Having read other reviews noting the noise problems from the nightclub at the prestigous Garden City Hotel, I made certain to book our February 4-5,2005 stay only after assurances from Kelly in reservations that we would be given a quiet room well away from any possible nightclub noise. Upon arrival though, Colleen at the desk could not have cared less. With three clerks behind the desk and only us arriving, we still waited too long for truly uncaring and almost rude check in. After finding that we were given only one breakfast voucher, and clarifying that two were both needed and included in our weekend package, the second voucher was slapped down on the counter in front of us.
Friday night: no nightclub and room 722 was quiet. Saturday night: a three ring circus in front of the hotel, with driveways blocked by arriving cars and lines outside the building. In our 7th floor room the thumping noise of the bass line was plainly and annoyingly present, even with windows and drapes closed and the radio set low to try to drown it out. As it neared 2 AM, the departing night club guests gathering their cars below made massive amounts of noise. Morning complaints to the desk were met with "well you shouldn't have had noise up there." Well, we did, and it disrupted our sleep substantially. At $245 a night weekend rate, the least we should be able to count on is to be able to sleep. This hotel needs to decide whether it is going to serve overnight guests or be a nightclub. It is not succeeding at doing both.
If you choose to go to this hotel, DEMAND confirmation in writing that you will be on the far west end of the building and on the back side (not facing Seventh Street). That's the only way you're going to get some sleep here...of course with an uncaring desk staff, even that may do you little good.
This is a very pretty hotel. Unfortunately, they have a "nightclub" on Thursdays and Saturdays that stays open until 4 AM. I stayed on the 6th floor, and the dance music was so loud that my walls were reverberating and the water glass at my bedside was vibrating. I called the front desk and was told that they would ask for the music to be turned down, but it never happened. When I called back and spoke with the Manager, she was apologetic, but told me that there was nothing she could do, and that the noise was "usually only a problem for guests on the first and second floor". Aside from this response, which is clearly not acceptible, it is likely that you could get a better sleep for less money elsewhere.
The rooms were beautifully appointed, the staff gracious. The hotel is near to the shopping area of Garden City where there are supermarkets, liquor stores, coffee shops, etc. A lovely escape for a weekend.....
Best service ever
Having been in the hospitality industry for over a decade I can be a tough-to-please customer. There was not one aspect of my stay that was below excellence. The staff is one of the best trained staff I have ever encountered - literally in the world.
Congratulations to the management team and line staff for a job well done!
TripAdvisor Reviews Garden City Hotel
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