Not Worth 4 Stars

This Hotel is most definately the worst 4 star hotels i've ever stayed at (and i've stayed in quite a few!). With the exception of the service on the front desk which is Okay there are few positive comments i can make on this hotel.

Firstly the location is poor, not central to any tourist attractions (which are at least one mile away), and in one of Singapores poorest districts (Chinatown).

The biggest issue i had with this hotel was it's lack of cleanliness, my room had teastains on the walls, and the bathroom sink was stained with toothpaste, where it had obviously not been cleaned.

The final major issue i had with this hotel was the service, The staff in the kitchen and around the pool, which was wobbly paving around the sides (surely a health hazard) couldn't care less about the guests. they were rude and unhelpful.

I would recommend staying at one of the many great hotels at Orchard Rd, a better location, service and room.

A very nice hotel!

I've read all these reviews before I decided to stay in this hotel; and I never regret it. Everything was great. Staff were generally attentive; though I needed to remind them twice before they came to fix the desk lamp. The buffet breakfast was the BEST I've ever had in hotels - great choice and tasty. The room was clean and bright. Essential items such as toothbrush and paste, shampoo, soap, hand and body lotion, shower cap, shaver, and even sewing kit were provided in the bathroom. The free in-room internet connection was superb. I didn't bring the internet cable along and they lent it to me free of charge. I also enjoyed very much the river-side stroll down to Boat Quay. The only down side, I think, was the air-con which was too cold. I turned it low, yet the room was freezing. Overall, this is a very nice hotel and I'll certainly stay here again and recommed it to my friends.

Everything you've heard about this hotel is true

Yes, it is minimalist, trendy, hip, funky etc - all bright neon colours and stainless steel etc. etc.

I had requested a Glazzhaus room - I really wanted to stay in one with the corner window (as shown on the hotel's website) but due to the individualistic design of the hotel, there weren't any of these available on the non-smoking floors at that time. I then asked to see the Glazzhaus room on the smoking floor and proceeded to move there because this room on the smoking floor had no trace whatsoever of cigarette smoke (couldn't say the same for the corridor...) Why? Well, apparently most Singaporeans smoke outside their rooms! So my tip to prospective guests is to at least check it out beforehand if you are very interested in a particular kind of room as you might get lucky.

I had a very pleasant stay at the hotel as the hotel employees were quite efficient, the room was bright and clean, and I really liked the marble bathroom as it has a window for natural light although I must admit this is now showing its age just a tad. The free buffet breakfast was better than most, the free broadband internet connection came in extremely handy and I got a complimentary late check-out. Incidentally, I never got to experience the room motion sensors which have now all gone.

Overall, I would say The Gallery Hotel is extremely good value for money as I got a good deal on the internet (prepaid) of about £48 per night. However, I also noticed I never got a free newspaper - no matter, as I picked one up each morning in the restaurant.

P.S. The location, Robertson /Clarke Quay, is also excellent with numerous restaurants, sights, and lovely walks/views by the river. You don't have to stay on Orchard Road to be enjoy Singapore! (which is only a short cheap taxi ride away anyway...)

Genuinely warm and caring service!

Yes, the hotel decor was fun and trendy. The glass walled cantilevered pool was an absolute trip, and the Glazzhaus Room where I stayed had a beautiful view of the city skyline. But what made my experience truly memorable were the staffs who were genuinely warm and caring.

I travelled with a friend who injured his leg and had difficulty walking. Everyone assisted in making the trip a pleasant one, including constantly bringing up buckets of ice to the room for the cold compress, microwaving a gel pack at the Zenden for the hot compress, and inquiring on the progress of my friend's healing.

Would definitely recommend the Gallery to anyone interested in a unique personalised hotel experience in Singapore.

Great Hotel both for business and holiday

Hotel is better than expected. Not the usual 4/5 star hotel you expect. Great value for money especially with FREE broadband internet access. Like the rest said, everything about this hotel is funky, trendy and hip... Good location too, away from the busy shopping or CBD areas yet just mins away.

Great Hotel!

We had a great stay at The Gallery Hotel! We really liked the rooms because they were so clean and modern with a lot of sunlight. Each morning there was also a newspaper outside the door. Very nice. The pool is very nice but they need to put out a few more lounge chairs. The service was great and the front desk gave us great advice about shopping and transportation. You can take a bus to Orchard Road or Bugis - it takes about 10-15 minutes and cost 80 cents. Great restaurants are within walking distance - Brewerkz and Iguana to name a few. Great hotel - would definitely stay again!

Funky hotel with a difference

The Gallery Hotel is an excellent hotel for those who are wanting a funky, trendy and different type of hotel. Everything is cool about this hotel, from the crisp reception area to the colourful and efficient restaurant on the 5th floor.

Overall I thought the service was efficient, not outstanding, but good enough to return back to the hotel. Best things about the hotel are: the chill-out music that is played throughout the public areas (and not the boring classical music that most hotels play); the georgeous lap pool on the 5th floor which hangs over the streets and has great views; the excellent restaurant which serves tasty breakfast and a various menu for dinner; and the magnificent al-fresco 'Sound Bar' - a very chilled out bar on the ground floor - and where everybody wants to be seen!!

The hotel is in the Robertson Quay area, a bit away from everything but not too far to be isolated. Because it's on the quay, you can walk the promenade along the beautiful Singapore river....a very pleasant walk. Clark Quay is only 10mins away by foot. Also taxis are very cheap and extremely reliable and efficient. You just have to say to the taxi driver that you want to go to the 'Robertson Quay' area, as they know more about this than the hotel.

Overall, I would definitely stay at this hotel again.

Funky, different, stylish, chic, cool.

Quite nice

I liked the relaxed atmosphere. Good, young staff and pleasant surroundings. Location is also good. No subway nearby but a lot of buses and both Orchard Rd and Chinatown are a 15 min walk away. (I didn't have to negotiate a steep hill to get to an MRT station as mentioned in one of the reviews). Breakfast not a lavish spread but good quality.

On the neagtive side: the rooms are not spacious and the layout of the hotel is not logical. (Changing of elevators to get to the room, location fitness and pool not obvious).

In all quite good with only one real disappointment: I arrived in the morning and reception would not let me have the room unless I paid a hefty surcharge (rooms were available). A pity because this is the one issue where a hotel can score points in terms of customer service.

Good but not great

The best thing about this hotel is its proxemity to a number of good restaurants. Within a five minute walk there are a number of places to eat and plentiful bars.

In terms of the hotel itself it was disappointing. We booked a Gallery Room and requested a quiet, non smoking room. After arriving after a long flight we got the room opposite the lift which also had a running toilet and a whistle noise. When I requested a room change they told me there was nothing available except a smoking with twon beds but they would send the manager up to look - he never arrived. Only after making loud compliants at front desk did they agree to "upgrade" us to a better room. The "upgrade room" was exactly the same just in a quiet section. Housekeeping were friendly but front desk were not helpful.

The room was small with no real place to sit except the bed which is very hard. Only one person can use the bathroom at one time but the shower was good. Breakfast was good and available until late and there was free internet access near front desk. The pool was not enticing to spend the afternoon near. Also Orchard Rd shopping is a taxi ride away which cost about S$4.

Overall if you are looking for somewhere near restaurants and bars which is clean and nice then this is the place. If you are looking for a little bit more than this I would stay elsewhere.