The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China | 4 star hotel
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This 4 star hotel, located in the Wan Chai area of Hong Kong, is near Tsim Sha Tsui East, Tsim Sha Tsui, Wan Chai, and Noonday Gun.
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          • Restaurant
          • Fitness/Health center
          • Bar/lounge


          • Wheelchair accessibility


          • Suites


          • Shuttle bus service
          • Room service
          • Business Services

          TravelPod Member ReviewsThe Excelsior, Hong Kong

          Reviewed by traveller73

          Gute Lage und immer noch zu empfehlen

          Reviewed Mar 1, 2013
          by (3 reviews) Hamburg , Germany Flag of Germany

          Seit rund 40 Jahren gibt es das Hotel The Excelsior und es ist noch immer eine gute Adresse auf Hong Kong Island. Solide 4-Sterne Qualität zu bezahlbaren Preisen. Die Zimmer sind nicht riesig, aber über der ortsüblichen Durchschnittsgröße. Alles sauber und gepflegt.
          Toll ist die Lage am Hafen und der Blick. Direkt hinter dem Hotel liegen mehrere Shopping Center und das quirlige Causeway Bay. Auch die U-Bahn (MTR) ist nur 3 Minuten entfernt.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews The Excelsior, Hong Kong

          Yes very good


          all as previously stated but booked a high floor harbour room when we got there they persuade me to upgrade which I did but very costly should have seen other rooms first

          but room and service excellent,

          bit far out from main attractions these days but taxi's very cheap

          good meal and drinks in bottom bar

          meal on jumbo disappointing as when we went in directed us to the high class meal area should have gone upstairs as it was busier and more atmosphere

          ocean park good day out, stayed there all day

          Breakfast to die for


          This hotel is excellently located, a few mins walk from the subway,but if you take the airport express to central you can get to the hotel for free on the express bus. The hotel is excellent in every way,great rooms,quiet airconditioning and a breakfast to die for in a room overlooking the waterfront.

          There are shopping centres and restaurants galore on your doorstep

          A superb Hotel


          Stayed at the hotel for 7 nights in a suite, superb view of the harbour, especially at night. The service was excellent could not fault them in any way at all. Enjoyed it so much I am returning to the hotel for another 7 nights this July (2005)

          I would recommend booking directly through the hotels own website as their prices were slightly lower than Expedia's and you can then specify alsorts of things about your stay there.

          Pleasantly surprised


          I had some major reservations (no pun intended) when I had read all the reviews of this hotel, especially since we had booked ourselves a 7-night stay. We did not regret heeding previous recommendations to upgrade our room from standard to the harbour view, and we were happy with the size of the room. I can understand how people think the rooms look a little tired, but it's really not a big deal. Perhaps it was better to have lower expectations, because each of my misgivings disappeared as the week went on. Anyway, we really enjoyed our stay and would have no hesitation in staying at this same hotel again.

          The service was the defining factor - we found the staff to be very responsive, e.g. they initially brought us the Chinese newspaper in the mornings (based on our last name), so I promptly requested 2 english newspapers. From then on, each and every morning all 3 newspapers were delivered to our door. The morning buffet was quite the smorgasbord and should appeal to those with diverse palates, although the quality could have been better for the price and is better value if you like a large breakfast. The concierge is pretty good too; they booked a decent hairdresser for me in the adjacent World Trade Center.

          We enjoyed the hotel's proximity to the well groomed Victoria Park, perfect for a stroll at any time of the day (except Sundays). The hotel is also very well situated for taking a tram or the MTR (subway). I agree that it is a bit of a hike to the ferry, but then the taxi fare to the ferry terminal from the hotel is very reasonable. The most overpriced thing was taking the Excelsior limo to the airport - I'd skip that, but overall, this hotel gets our two thumbs up!

          Top Hotel


          Top hotel. Stayed here 4 nights in Feb 05. Great service, luxurious, clean with good rooms and resteraunts. Handy location on HK island but a good 45mins walk to Star Ferry/Peak tram, but very interesting if you take the back streets and sample the unique chinese atmosphere. Overlooks the harbour & promotes it's front/harbour view rooms as the best. However, we got a side view harbour view room and the view were ever better than the more expensive front view rooms. Side view was of the HK Island skyline, a spectacular skyscaper panoramic (Especially at night). Room was excellent and bed was biggest we'd ever seen. Resteraunts were fine but not great.One minus for the holiday was that it was end of Feb and it was freezing outside, yet the hotel insisted on keeping the aircon on. everyone was sitting around the lobby, bars and resteraunts in jackets. All in all, highly recommended.

          Good location, disappointed with service


          I enjoyed the cleanliness, location, and food. I booked my room five months in advance. I booked an executive floor room with a harbor view. I requested for a non smoking room. I reconfirmed my reservation before my departure. They replied to me that everything is in order. Just to my suprise when I checked in they said they do not have any non smoking rooms. I was disappointed. The clerk told me that he had the room vented and cleaned so it would not smell smokey. And it was approved by his manager. I thought it would be ok (thinking that the room would be clean). It was clean and smelled descent. But a couple days later we noticed that we can smell smoke coming from an adjacent door in my room that connected to a room next to us. I again complained. I told them that the smoke from the room next to us is unbearable to me. I repeatedly told them that I requested a nonsmoking room in advance. All they could say is that they were fully booked. The options were to either move to a lower floor which is not an executive floor but I would be charged the executive price or move to the floor above which has some noise cause of the band that is playing in the above floor. The clerk then suggested she can have the housekeeper spray some freshner.

          I would have enjoyed Excelsior. Unfortuantely I was just disappointed with their service and action given. It was not good enough that I have chosen the executive floor and booked in advance. I expected more quality serivce with the higher end service of the executive floor.

          Very good choice in Hong Kong


          I stayed in a harbour view room at this hotel in November 2004. The views are stunning and the service is excellent. It is well worth ordering the breakfast in the room. The rooms are slightly dated, but very clean and equipped with everything you could wish for. The staff is courteous as the case is in most of Asia - a wonderful contrast to Europe. The sports pub in the basement is excellent with a huge range of beers and they do a great curry buffet for lunch. I recommend this place highly!

          A truly great place to stay


          My partner and myself have just returned from an 8 day stay at the Excelsior and can say without any shadow of doubt that this hotel is simply superb. We had a room on the 20th floor with full harbour view, which was magnificent. The views are just marvellous. The hotel is very well appointed and with a good choice of restaurants. Staff are friendly and courteous and go out of their way to be helpful. Anyone choosing this hotel will certainly be making a good choice.

          Exceslsior Hotel


          I stayed at the hotel in late September. The rooms are a little dated compared to other hotels in Hong Kong, it is well worth paying the extra for a full harbour view I stayed in a Suite during my stay and the view was fantastic.

          If you can get breakfast included in the price then it is well worth it as it sets you up for the day.

          The service from all areas is fantastic and I would recommend this hotel for future visits.

          Great service and location


          We stayed in a harbour view suite here for 7 nights during our honeymoon. Throughout this time, the service from reception through to the maids was impeccable -- what you expect from Asian countries and a happy contrast to European standards! A great location, very central located on the island in a good shopping area with excellent transport links. Highly recommended.

          TripAdvisor Reviews The Excelsior, Hong Kong

          4.00 of 5 stars Excellent

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