The Esplanade Hotel
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Historical Traveler Reviews The Esplanade Hotel Newquay
Comfortable and friendly
Stayed for 4 nights, very comfortable and quiet, nice and clean, staff great, fab sea view, couldn't have wished for a better stay. 5 out of 5 :)
Very good value
Looking for a short break not too far from home and noticing the recent favourable reviews gave it a 3-day trial. What did we get?
A good sized room, quiet, nicely decorated, huge bed, large bathroom with power shower & jacuzzi bath. Heating easily adjustable. 'Toasty' warmth much appreciated after getting in from walking in the ( shall we say, very bracing) wind.
Food more than acceptable. Although breakfast is a bit ordinary there is plenty of it - just ask. The evening meals were from a short menu but gave enough choice. I had fish as the main course each evening (plaice fillet, bass steaks and tuna steaks) and they were all good. As many jugs of water with the meal & tea to finish as you can drink!
Staff are courteous. Hotel is very clean. Lounge chairs comfortable & sleep inducing. Restaurant newly decorated with great view along Fistral beach. Looks like the owners are investing money in the property, so it should get even better over time.
TIPS - print the excellent road directions from their website as it removes all stress from the last couple of journey miles/if booking online it is worth a telephone call to check as the website is new & may not register at the hotel end/wine list has something for everyone, with probably the cheapest prices I have ever known in a restaurant.
Nothing negative to say, except that I think the local council really has got to get to grips with the amount of dog mess on local paths. No sign of dog bins or any local enforcement, which means most walking is done with the head down rather than looking at the views!
Nice hotel 'but'
Nice place, people and teriffic views but the evening meal was poor.
With Friday's evening meal came peas and sweetcorn and with Saturday's a warmed tomato and two strips of parsnip. Where was the broccoli, cauliflower, carrots, cabbage, runner beans,sprouts etc.
I did fill out the hotel's comment sheet and I hope they take note. All veg lovers beware.
The Curates egg
In response to a customer satisfaction survey I wrote the following letter. Regretably, it was not considered worthy of a reply:
Dear Mrs Francks
Rather than just complete the hotel questionnaire I thought it would be useful to write of our most recent experience at your hotel. We have stayed with you on two previous occasions and latterly for 5 nights in room 244.
Ironically, the most frustrating series of events occurred prior to our arrival. We booked this holiday during our stay in March. The first booking confirmation was totalled with a variance of £100 to actual, the second was actually charged to another guests credit card. The third attempt was correct. Errors do occur in the course of a busy day but the security implications of me having details of third party credit card do pose some serious questions about your administrative procedures.
As previously, we found your reception staff both friendly, highly professional and helpful. The room was a revelation when compared to your sea view and balcony rooms. Facilities in the room were excellent, comparable in fact to the Headland Hotel. Your housekeeping staff were a credit to the hotel and their standard of service was outstanding.
The restaurant staff were polite, efficient, attentive and very prompt in serving courses. The environment was, as always immaculate. We did however, have some reservations about the quality of food. For reasons of clarity, I will first discuss breakfasts then evening meals.
Cooked breakfasts were substantial but only of transport café quality. On several mornings, because of coach parties early breakfasts the food was dry. The potato patties, when cut had the texture of a pork scratching. The bacon appeared stewed and the eggs had solidified. Everyday, the same breakfast menu of beans, tomatoes, sausage eggs and bacon. The occasional addition of black pudding, mushrooms and even kippers would have made a nice change.
At dinner the starters were both imaginative and of excellent quality. After three visits, it is now apparent to us that you have a rolling menu as the dishes for the main course were very familiar. Again, all meat dishes were excellent. The sample menus on your website do suggest that roast meals are normal, however, we have never been offered roast turkey or sirloin of beef with Yorkshire pudding. If such dishes are outside the scope of your catering budget, to avoid any suggestion of misrepresentation you may wish to consider their continued inclusion. The vegetables, apart from the potatoes appeared to have been dispensed from the freezer cabinet. It would be very difficult to make any comparison with available, fresh local produce. Puddings were of good choice but real custard would have been preferable. A delicious trifle somehow loses its childhood fascination when you hit a layer of liquid, tinned custard.
We did enjoy very much our stay at the Esplanade and fully intend to make it our base for frequent mini-breaks. My comments above are not intended as abject criticism but as suggestions on how, in my humble opinion an excellent hotel can be made even better.
Would not go again
We arrived and booked into room 138, there was damp on the ceiling and the room was dark and dinghy so I immediately asked to be moved. The next room was a bit better but there were problems and
*WE WERE CHARGED A PREMIUM TO MOVE*
During the night an electric motor noise came on periodically and woke us all several times, we were above the laundry.
Location is good but there was only one vegetarian option in the restaurant, and no vegetarian option for children.
Outdoor pool was dirty and looked if it could do with a good scrubbing.
I have stayed in much better 2* hotels in France compared to the Esplande.
The general cleanliness was poor, cobwebs on ceilings and statues, dust on chairs in rooms and restaurant, dirty walls to lift.
My summary is that this hotel is uncomfortable and overpriced and should be a 2* not 3*.
Great location, great staff
We stayed for three nights in July 2004, and had a very nice stay. Without exception, every member of staff was helpful and very friendly, which always makes a difference to a holiday. The location of the hotel is great - overlooking the surfer's favourite Fistral Beach, but away from the busy car park area where most bodies seemed to congregate. We paid an extra £6 per person per night for the sea view, which was well worth it, because it is quite stunning. The hotel is a fair walk from the town centre, but this wasn't particularly important to us. The room was a nice size, well maintained, and the bathroom was clean, tidy and seemed reasonably new. The hotel has both indoor and outdoor pools (which we didn't try), a bar with entertainment, a nice restaurant, and a lovely conservatory/lounge area right at the front overlooking the beach and sea. The buffet-style breakfast was great - just how it should be these days! If we had to find any faults they would be quite minor ones: the car park is small compared to the size of the hotel, so we had to find a space on the road in front; the hotel is quite 'creaky' (the bed creaked, the floors creaked, the hallways creaked loudly, and the lift positively shrieked!); and the dinner was fine if you like 'meat and two veg' meals (as most people do, of course) but for those of us who aren't keen on the vegetables that came with each dinner option, we were left with a rather basic cheese salad on two occasions. Having noted these minor things, however, we did enjoy our stay and would certainly consider staying here again if we were in the area.
Excellent Location, Great atmosphere. Staff seem genuine. Will Return.
Loved the Esplanade. Not.
I stayed twice at the Esplanade, and have mixed feelings. First time, room was ok, second time it was terrible. And it cost us Â£150 for three ($270), for one night. When compared to accommodation available in the USA this is daylight robbery. Room was small, bad smell of dampness (lots of Newquay places suffer from this), old tatty furniture, and bath tap that was running all the time. Reception took very casual attitude to this problem, telling us that if it gets fixed than cool, if not, tough luck. Sleep with the noise.I have just returned from 5 week SF/Hawaii/Breckenridge US holiday, and will have to make it my habbit from now on. Huge rooms, clean, with all mod cons and above all, huge value for money.UK travel industry has lots to learn.But, if you are not bothered about these things, or are lucky enough to end up with better room, you could still have good time. Luck of the draw.Two things going for it:* Restaurant sea views over Fistral beach, * World's smallest elevator.
Loved the Esplanade
All our famllyhad great time a the Esplanade, we have stayed at most of the hotels in the area and found this to be the best.
TripAdvisor Reviews The Esplanade Hotel Newquay
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