Travel Blogs from London
Governorphil stayed here on Apr 16, 2009 during their trip titled: UK Trip 2009.
After another lengthy flight from Abu Dhabi we arrived in London at 5:30pm. We got an airport transfer from the airport straight to our motel "The Cumberland". It's pitch dark already, both exhausted we had a shower and now heading to bed for a well deserved comfortable sleep :) Goodnight.
Waking up early as our body clocks get used to the time zone, we decide to have a shower and head out for the day. Out on the streets of London at 815 we look for somewhere to have breakfast as we discover how chilly it really is here. After breakfast we jumped on a sight seeing bus driving through the streets of London seeing things like Oxford …
Arrived in London 2 hours late due to high winds at t Heathrow. Met by our very tired, almost asleep driver, must have had a busy day. Experience going thru security at Helsinki was rather off putting, i was 'patted down' very thoroughly... We came thru Helsinki from Tokyo, may not do this again. WE had 2 pretty fine days in London. Today is …
Today I travelled down to Romford, in Essex to meet up with and have lunch with My Auntie Brenda (who I haven't seen since I was 12!!) & Brian, my cousin Kaye and her son Jonathan and his fiancée Fiona.
It was lovely catching up with family, hearing their stories and listening to their news and plans for the future. They made me feel …
How has this hotel rated in the past?
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The Cumberland makes you feel good! A doorman will meet your taxi in top hat & tails, help you out, help with your luggage and make a fuss of you even before you're in the door.
The foyer is a work of Modern Art, and very easy to just BE in. The reception staff are helpful and friendly.
We stayed in a standard room, which was much smaller than I thought judging by the pictures on the hotels website, and our view was into an enclosed courtyard holding some sort of airconditioning unit, so crappy view and small room aside, it's a lovely hotel. We did try for an upgrade, but they were fully booked. However, the bathroom is HUGE.
The beds are comfy, though the tile work in the bathroom was a bit grotty and the carpets could have done with a shampoo.... our room was just for sleeping in so we were quite happy to overlook the imperfections as a trade off for the great location, with London's Marble Arch, Speakers Corner and Hyde Park right outside our door, and Oxford Street Shopping on our doorstep.
The Breakfast Room, is a dream come true, If they can't cater to your tastes at breakfast then there's something seriously wrong with you...get help! There was every imaginable type of food on offer, all fresh, beautifully presented, and each food station had an attendant at it at all times. They will cook to order for you too if they don't have what you want.
I'd go back (with a full wallet), I really enjoyed my stay here.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsThe Cumberland London
Historical Traveler Reviews The Cumberland London
Having booked my trip to London and getting a good deal on this hotel via superbreaks I was looking forward so much to this. However reading several of the reviews on this site I was anxious...however I need not have been as my stay at the Cumberland was fantastic. The hotel reception staff were really nice and friendly. Up the lift (which wasn't crowded) to our room and it was very lush.....the bathroom stood out the most....massive bathroom glass throughout with fab shower etc the bedroom was the same lush and modern! Once settled in we layed back watched the large Plasma TV.......later that night we sampled a few cocktails in the bar....they have a weird policy here tho....all drinks are doubles and quite expensive. The location of the hotel is excellent and if the lift were to go right down we would be on the undergroud.....Overall 4/5 there was construction works going on...but that didn't bother us!This review I think VOIDS all those other negative reviews on this page.Go to London and stay here....
A trip to London (where I lived in the '80s and to which I've traveled for 25 years) with my 12 year old daughter was almost ruined by our awful experience at the over-rated, over-priced, over-hyped Cumberland Hotel near Hyde Park. Staff: surly, at best. Noise level: jack-hammering on the roof - need we say more? Basic amenities: on hot days, it would be really nice if the air conditioning actually worked (Yes, in the newly-remodeled and falsely-promoted Art+Tech rooms, for which I regretably paid a PREMIUM!) POOR room design, especially the incredibly awkward bathroom. No lights in the elevator lobby on the fifth floor, where we stayed (watch out for power cords draped across the floor, in the dark!). At half the price, this would have been...still a rip-off! And the staff DOESN'T CARE!
Avoid Cumberland Hotel!
Stayed at Cumberland for 3 days and truly regretted having picked this hotel which was recommended by the agent. The staff at the concierge and check-in counter was absolutely rude and the porters were chatting amongst themselves and couldn't be bothered to assist the guests who were in need of their service.Our repeated requests to be assigned an air-conditioned room were ignored despite the fact that we had made prepayment for an air-conditioned room. A dusty fan was ultimately delivered to us on the day we left!!I would never in my lifetime set foot into the Cumberland Hotel.
I just returned from London (June 1, 2003) where I stayed at Le Meridien/The Cumberland for three nights. I read the (mostly scathing) reviews on this site and I must say that I REALLY liked the hotel, especially for the $60 price per night that I got through Priceline! There were some occaisonal far-away drilling noises, but never in the early morning (earliest was probably about 11 a.m.), and the fire alarm did go off once -- but again around 11 a.m., so I was up already. (It was a false alarm.)But let me start the whole long, boring story from the beginning...The lobby was not much to look at (many areas were boarded over with freshly painted graphics saying the usual "excuse our appearance", etc.), and being such a large hotel, quite bustling and busy. I checked in at the "Art + Tech" desk (hoping that I might get one of these fancy rooms if I smiled and was friendly), and the cheerful desk clerk informed me that he was putting me in a deluxe room (but not A + T), yet it was not yet ready (it was only 12:00 Noon)... He assured me that it was renovated (I asked), and I requested a double bed instead of two singles (which I got). When I came back later that day, I could not have been more pleased! The room was nearly brand-spanking new, with very comfortable modern furnishings (not the "olde-englishey" woody look with quilted bedspreads etc that I hate), wide screen TV, and a REALLY nice, spotless bathroom with a huge tub and power shower.The mini-bar wasn't functional yet but whenever I called room service for ice they were there within 5 minutes. My room didn't face the street (which I assume could be quite noisy, seeing as it is Oxford Street), but rather an empty courtyard. Nice & quiet.The hotel is smack-dab over the Marble Arch tube station on the Central Line, and there's a zillion bus stops within a block each way, which makes it really easy to get anywhere you want to be.If it weren't for the common areas of the hotel looking slightly shabby (certainly ld consider the room that I got defintely 4-star quality. Do Priceline customers at this property usually get "Standard" rooms and I was just lucky enough to get a "Deluxe"? I don't know. I always think that being friendly with the staff and NOT defensive and demanding really helps. Good Luck!
Much better than reviews would suggest
The staff were charming and could not have been more helpful. Yes the alterations do continue but it did not cause us any problems. The new rooms are super and the cost represents excellent value in a central hotel. We would certainly go again.
It'll be nice when it's finished!
Stayed at the hotel in May 2003 - the building work is still going on and looks like its got a while to go yet.The new style rooms are great - Plasma TV's and good decor - well worth paying a little extra for!But as all the other reviews mention - the lifts are terrible - you need to queue to get them and the stairwell is a disgrace.Breakfast can be an hour long journey as you have to queue for the lifts, then queue for breakfast and when you've finished you need to join the queue again for the lifts.I'm sure all of the remodelling work will make this a very nice hotel when it's finished - probably in summer 2004!
Construction was an issue but the biggest problem was the staff - they were overworked and consequently didn't care in the slightest about keeping us waiting, ignoring our requests and being plain rude.
I stayed here for a week in mid-October 2002. They were in the middle of renovating the hotel when I was there, and the construction workers made a fair amount of noise during the daylight hours. The room was small, but seemed typical for European rooms, and I don't think it had yet been renovated. If it had been renovated, they're not doing a very good job. I found the bed to be quite uncomfortable, so they lost 1 star for that. The in-room safe didn't work (dead battery), and although management kept saying they'd replace the battery they never did. In general, I found the hotel staff to be very nice and helpful. There could be a several minute wait for an elevator during the busy hours.
Hated Cumberland London
Constuction at the Hotel Killed our trip.
Could not care attitude of the staff.
Things inside the room were not functional.
Had to be evacuated Three Times FOR FALSE FIRE ALARMs.
Very inconvenient to run at age 82. Wife also was a senior citizen
Paid 100 Pounds extra for the room
No plus ameneties were provided.
HAVE BEEN TO LONDON 51 times & this was the worst hotel where we lived
Elevators did not function well. Should be compensated for the in convenience suffered.
This hotel is in an excellent location at the corner of Edgware and Oxford at Marble Arch. The staff could not have been friendlier or more helpful - very professional. The newly-renovated rooms are nicely appointed (be sure to ask for a new one with a queen bed - the older style double-bed rooms are small and ugly). Our only concern was that there is NO staircase - just two elevators for such an enormous hotel is somewhat of a concern in the event of a fire! Perhaps they're putting one in as they remodel - sure hope so!