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Historical Traveler Reviews Colony Hotel Palm Beach
Rude staff galore
The rudest staff in hospitality.
A happy oasis in the paradise that is Palm Beach!
Given its superb location and a consistently attentive, courteous staff, The Colony has been my customary accomodation on The Island for any number of years. The recent redecoration of the hotel's interior has created an ambiance reminiscent of the finest of the Indies' great houses, elegant yet comfortable. The pool is an inviting place to shift to a lower gear in the road race that is, these days, life for many of us. If you are of a certain age and well-travelled, and you had the good fortune to frequent the late Mr. Aschaffenberg's legendary Pontchartrain Hotel at New Orleans in its day as that city's finest inn, and, perhaps, you came upon Mary Pickford having a neat old-fashioned whisky cocktail in The Bayou Bar or the Aga Khan and Rita Hayworth dining in the Caribbean Room, you will find The Colony and its patrons to your liking. In a word, "first-class" in every aspect of its operation.
A Perfect Weekend
I have been to Palm Beach many times before but this was my first visit to the Colony. While the rooms were on the small side, the service and the hotel were wonderful. The staff was great and attentive. The location is perfect and the staff will answer any needs you might have. The reason why I had the most wonderful weekend in Palm Beach was because of the Colony and the service I received. I will be back next May.
Love the Colony
I have stayed at the Colony many times over the last few years. The Ritz is lovely...but it is too far away (15-20 miutes). The Breakers is full of conventioneers and a cab ride to Worth Ave. The Colony is the perfect location..1 block from Worth Ave and one block from the ocean.
Of the 3 "in-town" hotels (Brazilian, Chesterfield, Colony)...the Colony has the best pool if you care about that. I think the staff is friendly and nice and very accomodating.The rooms have had a facelift...and while not huge are generally comfortable.
The Colony is Nice, but the Attitude....
We went to the Colony because we had arrived in Palm Beach only to find that the hotel that we had booked was involved in a serious renovation that made the stay unpleasurable. We looked in the yellow pages after the Breakers was found to be sold out. The Colony was in a great location and we decided to check in based on a $350 per night charge.
We arrived on a Friday morning dressed in our Cardinal red because we were headed to Jupiter to see a pre-season baseball game. Upon our arrival the desk staff began to scurry. They obviously thought we were hillbillies and changed our room to a room they said would "provide us more space" because we were travelling with our baby. We were given a room that the desk clerk said was one of the best in the house. We opened the door to find a room smaller than our master bathroom at home. Obviously, it was a room reserved for "less desireable" guests.
We quickly noticed that we were perhaps among the youngest guests in the hotel (we're in our early 40s). It took the better part of an hour for our luggage to arrive in our room and it took 2 phone calls. After realizing that we are good tippers, the staff backed off on the attitude. The next morning my wife and I witnessed something amazing. A woman near us in the Polo Restaurant nearly came unglued about a prepackaged jar of marmalade on the table she said was "definitely not orange. It's a misprint." She went on like that for 5 or 10 minutes to whomever would listen. Another couple was explaining to a waitress how their eggs should be cooked to the point where I wanted to intervene on the poor girl's behalf. Another "gentleman" nearly hit the ceiling when his to-mah-toes came to him in the omelet and not on the side. Instead of simply pointing it out or asking for another plate, he was rude and snotty and made the server listen to him ad nausium. I truly feel sorry for the staff at The Colony. I'm a millionaire myself, but I don't think money buys one the right to be horrible to others. Perhaps the attitude we experienced upon our arrival was a product of conditioning.
I will only recommend The Colony to those who wish to come dressed as if they are headed to Church. Otherwise expect to be treated as though you have just jumped off the turnip truck. I've stayed in some of the best hotels in Europe, Hawaii, Las Vegas and elsewhere and have never seen such snobbery. The guests who tried to make my wife and I feel small had no idea who we were. If they're reading this, which I doubt, my advice is to remember that you are all very small and powerless next to the Lord. If you don't know Him, you'll be judged on how you treated others. I suggest you get to know Him.
Loyal but disapointed guest
I had been coming to Palm Beach and staying at the Colony Hotel with my family for years and always had wonderful service from wonderful people. Unfortunately, when I held my wedding and reception there (mind you 100 people were traveling from as far as Ohio and California to be there) I was told a month before the date that the original hotel bar would be under construction and would be closed during my wedding. I was then informed that the pool area would obviously not look as nice - this was were the ceremony was planned. Needless to say, I was very upset that I wasn't told this. The GM was extremely rude and told me I was overreacting and to basically deal with it. This is a hotel that my family and I have fond memories of. Times have changed.
Impressed but service is a problem
My husband and I held our wedding reception there recently.
During the last week we were inevitably frantic and one afternoon I could not find our hotel contact to ask for something, so I approached another woman who worked in the same office. She not only talked back to me when I asked her for help (I was stressed out), she had the nerve to threaten me that she wouldn't help me one bit if I persisted with "attitude."
Consider the fact that we were spending thousands, not just thinking of staying for the weekend like most guests reading this review.
By the way, the GM was not at all compassionate when I told him how I felt. Instead he dismissed me as if the problem was solved on its own!
So, think twice!
I loved the excellent service and treatment that we got at the Colony hotel. we stayed in one of the Villa's (Jasmin) and I loved it. We had our own private pool. My bestfriend and I sat in the hammock at night.
Worth ave. was right there.. It was wonderful. The beach is in walkin distance
All are not welcome
Mr. Roger EveringhamGeneral ManagerThe Colony HotelDear Mr.
Everingham:Your two year campaign of subtle and not so subtle discrimination and harassment of the Polo Lounges gay clientele during the Thursday evening cocktail hour has achieved its objective. This harassment has included inflated cocktail prices, no appetizers nor happy hour prices on Thursday nights, an unfriendly bar staff and questionable charges on charge bar tabs. These you are not welcome actions were topped last night by your bar staff's rude command that one solitary guest not stand at one end of the bar closest to the entrance. The pretext was that this one person was blocking the exit even though the egress was obviously completely clear and open. It is clear that you do not want a well dressed, polite and mannered professional gay clientele even though it has provided your hotel bar with a very profitable revenue stream over the years. Congratulations!
Your campaign has worked. Henceforth, I, and many of my friendsI trust will take their business to a competitor who will appreciate our contribution to its bottom line. I am sending a copy of this message to the corporate owners of your establishment so that they can be fully aware of your actions .VRBPalm Beach, FL 33480
Our favorite place top dine in Palm Beach
Although we have never stayed at the Colony, my wife and I always make a point to have a supurb dinner and enjoy a wonderful romantic evening in the resturant/lounge/bar whenever we vacation in West Palm Beach.
The live music, on Fridays & Saturdays, is varied & very danceable.
Jackets are required for men and ladies dress in evening atire all lending to a lovely semi formal atmosphere. Servers are friendly and service is excellent. The hotel is beautifully maintained in its original stately and elegant Palm Beach style. The Resturant /Lounge/bar overlooks the pool which also provides a poolside dining area. Prices are reasonable to moderately high but the service and quality of the evening are worth every penny.
TripAdvisor Reviews Colony Hotel Palm Beach
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