Comfort and quality

A delightful home-from-home, and a refreshing change from mass-market hotels.

A converted town house, it's very nicely furnished, very comfortable, very welcoming; lots of nice touches that really do make it special. No real downsides other than location (if I were being picky, the bathroom in one of the rooms I've stayed in could do with being upgraded).

The staff are great, the restaurant's good, and the hotel cat is exceptionally friendly. Very highly recommended.

Slightly out from the centre of town (it's one tube station out from 'zone 1', but on the Bakerloo line so has a quick, direct link into the main areas).

I love it, and can see why it ranks so very highly in the TripAdvisor league table. I'm really not convinced, though, that despite its distinctive professionalism, it's quite the number one hotel in London, and I have a feeling that other hotels in a similar style have caught up (e.g. the Royal Park near Paddington).

Not Quite As Wonderful As We Were Expecting

I hate to break the Colonnade Town House Hotel's perfect score streak, but I just can't give it five stars.First the great: Beautiful bathroom with modern fixtures. Extraordinarily comfortable bed. Nice CD player. Very attractive decorating in the room. Friendly staff. Delightful in-house cat. Fantastic location. Complimentary umbrella to borrow. Bottled water every night. Wonderful full English breakfast included.Now the problems:1. When we got into the room, it was cold. We called the desk and they sent someone to get the heater going. He couldn't figure it out and it was hours before someone else came to help. It turns out, all he needed to do was show us how to operate the remote control. Also, we thought the maximum heat setting wasn't all that warm.2. The front desk often did not pick up the phone and there was no voice mail.3. We called the front desk to ask for the number of another hotel in London where an associate were staying. We were given a wrong number. I called the desk back and they said, "That's the number I found on the Internet. Sorry." That's simply not good enough. We rustled up a phone book and found it there. That's just poor follow-through.4. One night we didn't get turndown service.5. You could hear the tube running under our room and some mechanical noise was often coming from components outside the window of our subterranean room.6. We had a rental car that we were parking on the street. The staff gave us inadequate information regarding street parking rules, resulting in a ?50 ticket and a near towaway.7. There's little counter space in the bedroom and precious few square inches in the bathroom.All in all, we had a nice stay and expect to return. However, we remain to be convinced about that Colonnade's supposed high level of service.

Peaceful in little venice.

Choose this small hotel on the strength of reviews, and wasn't dissapointed. So why only 4 out of 5?? On arrival, a maid was shouting and moaning, entrance obstructed by linen bags. Other staff seemed harrassed but generally trying their best. Shown to our room which was fine, very clean and nicely appointed. The main stairway was however, dusty!!! Breakfast was very good, cooked to order, and I would surely stay in this hotel again.

What fantastic staff!!

I had relied upon the good reviews here to chose this hotel. THANK YOU!

I found an almost half price deal on Expedia and it was the first time I have ever gone to a hotel and left without feeling ripped off in some way or another.

ALL the staff were wonderful. The room - really pleasantly decorated, not small, overlooking lovely scenery (you can open the window!) and it was very quiet, air con, iron, complementary biz cards (wow!) everything you could have wanted for a short romantic break. Well placed for everything in London.

Highly recommend. The staff are a cut above the rest, as are the rooms.

Wow!

What a fantastic hotel - a beautiful room, so homely with everything that you could wish for and more. The little touches (like a little box of smarties and complimentary water delivered to the room without asking) made this an entirely special visit. We went on a romantic package and it was just perfect, more than I had expected. The staff are ultra-friendly (but not annoyingly so) and will go out of their way to make you feel welcome and free to come and go as you please. The location is fab - Little Venice is a joy to wander around and laze the day away drinking coffee and watching the world go by - it doesn't feel as though you are so close to the hustle and bustle of London. Highly recommended - a perfect place to base yourself if you visit London (or if you're a Londoner who wants to explore a different side to the capital) and very reasonably priced too. A joy!!!

So romantic!!!

London is a great place for boutique hotels and the rooms in the colonnade are so elegant.... you really feel so grand. The staff are very nice and made us feel so welcome and the romance package was very tasteful! The only thing was that breakfast was very very small ... so maybe go to raouls which is ten minutes away but is well known for hearty food !. The only other hotel which is as good is the bentley. enjoy your breaK!!!!

What a Gem

Booked the Colonnade on the strength of tripadvisor comments. It is the first time that I have done this and was relieved to find it as good as I hoped. The staff were very friendly and the room was as nice as any my wife and I have stayed in. The bed was unbelievable...

Would recomend the hotel without hesitation.

The Colonnade is Perfection!

What can I say but PERFECTION! This beautiful boutique hotel gets every last detail right. The staff go above and beyond in their friendliness and willingness to help. They even think of details that you may have forgotton. (like sending plates and napkins to the room when they noticed that we had ordered pizza delivery with out us even asking!) The personal touches they deliver make you feel like royalty! The room we had was beautifully decorated. My favorite thing was the bed and the bedding. Down comforters covered with Frette duvets and sheets. You will sleep like a baby! The reception area is very comfortable and a great place to read or wait for your party to arrive or visit with the resident cat,Minnie. The Enigma Restaurant on site serves a wonderful English breakfast and has very friendly, polite waitstaff. The location is perfect. It is one tube stop from Paddington station on the Bakerloo line at the Warwick stop. It is in little Venice which is the most beautiful area of London with it's tree lined canals. It is very quiet and peaceful and that is very desirable after a day in London!

Highlights include apples in your room, turn down service nightly with a treat on your pillow, honor mini bar, sparking water nightly by your bedside, the linens on the bed, in residence cards provided for you with your name printed on them and knowing that the staff is the best you could ever ask for. I honestly believe that if you asked for a visit by the Queen herself they would do everything in their power to make it happen! Now that's service!

My Favorite

I can't say enough about The Colonnade. We have stayed there 3 times.

The staff is helpful and friendly, the waitstaff in the restaurant...ditto...and the rooms are very elegant. Very romantic!

FANTASTIC!

I booked a romantic package here for my girlfriends birthday....I loved it every bit as much as she did!!There were so many little touches that made our night there one to be remembered - the quality was excellent but there was no pompous atmosphere unlike in some other quality hotels.The service was faultless and the decor was quiant. The bed was extremely comfortable and the restaurant/bar area was nice.Only 50metres from tube station, and from there 25 mins to covent garden.Overall, a fantastic stay!