How has this hotel rated in the past?
Historical Traveler Reviews The Cliffeside Bournemouth
Great value for money.
We had read the mixed reviews on this website but only after we had booked through Laterooms. We were very pleasantly surprised. The hotel is well situated on the sea front with free parking. The receptionist was very friendly and offered assistance with luggage. The good sized double bedroom had a beautiful sea view as requested. The restaurant offered a varied fixed price dinner menu including veggie options and the food and service was very good. The inclusive full English breakfast was excellent.
Okay the lift is tiny and the stair carpet could do with replacing but overall for £60 for two people - double bedroom, sea view, full breakfast, friendly service, this was excellent value and my wife and I throughly enjoyed our stay at the Cliffeside.
Cliffside or Cumberland?
We arrived at the hotel, to be told that we would not be staying at the Cliffside hotel, but at another hotel just two doors down! WE expressed that we did not book at the Cumberland but we had no choice. We arrived and went to our room. It was rear facing, very small, and had a lovely view of the bins (which were full!) a coach, and a staff smoking area. A generator was placed on the roof outside our room. We couldn't sleep well that night, we were moved the following night to a run down room. These hotel are really bad DONT DO IT!!!
The only good thing about this hotel was the hot receptionist. The rooms were very small and poorly furnished. The hotel in general needed a good overhaul. There seemed to be a constant theme of poor quality. I have honestly never stayed in a 3 star hotel that has been so poor. I personally felt that they take the attitude that you have paid up front and so are not able to do anything about it and are not looking for returning customers.
In order to present a fair picture then I will say the breakfast was reasonable and the night porter was a nice chap. Other than that I would stear clear.
We paid £140 for a double room for one night. Quite frankly had it not been for the wedding I would have rather stayed at home and donated the money to charity.
We booked this hotel who moved us 2 doors down to The Cumberland - please read my review. This may be a wonderous place, however they moved us to The Cumberland which was awful.
Excellent, don't believe the poor reviews
After reading the unkind reviews posted here, I have to say our stay at the Cliffeside was an excellent one. You may want to note that there is no easy disabled access to the hotel so this may be a problem for some wheelchair bound individuals, however the porter was on hand to offer us assistance. The reception & ground floor areas we found spotless, light, welcoming, and yes the sofa's are real leather! The majority of the staff were english & we had no problems with communication. The restaurant is a floor below the main areas of the hotel so it was lovely and quiet. We had a window table which was very comfortable. The food was excellent, very well presented & hot. Breakfast was buffet style. Overall I was very impressed with the Cliffeside & would definately stay again. I would like to pass on my comments to those that had a poor view - don't expect every hotel near a beach to have a sea-view. The rooms in the front of any hotel near the sea will have a sea-view, just make sure you ask for one, we did & we got one! Well done Cliffeside.
My wife and I wanted a nice weekend break away and from the internet this hotel looked lovely sea views a nice room showing a four poster bed.Then the reality. I booked the hotel through Octopus Travel and paid £71.50 when we arrived reception asked me to sign a form showing the price paid as £44, lesson 1 only book direct and not through agents.
The lift!!!!! at this hotel is suitable for transporting food only and not to carry humans very very small and for some strange reason the walls are also carpeted.Our room was the worst we have ever stayed in dark dingy very small and old fashioned with a lovely view under our window of the heating ducting.
The loo roll holder fell off, the plug in the sink was not attached to the chain and the kettle would only work if you put something under the lead.
The staff seemed to be very wary and on the whole unfriendly,previous reviews on this hotel in general seem to have the same opinion we will never go to this hotel again.
My husband and I stayed at the cliffeside over august bank holiday 2005. We were looking for a relaxing, romantic short break. We booked the cliffeside after reading the webiste blurb promising relaxation, and seeing pictures from the hotels direct website ----. Although we thought the cost a little high for a three star, the images seemed to warrent the cost. When we arrived we were pleasantly greeted, and the staff, on the whole were polite and helpful. The entrance, dining hall etc reflected the pictures on the webiste, although the outdoor pool was tiny. When we entered our room, it was a far cry from the picture shown on the website. It was tiny and oppressive. The bedding was very old, and although the room had been cleaned, the overall appearance was shabby (the bedding was frayed, there were cigarette burns in the furniture, the carpet was very worn). Our nights sleep was very uncomfortable - the room was very light due the thinness of the curtains, the pillows were heavy and flat, whilst the bed was lumpy (a couple of bruises developed from the springs). We were cold and when we went to bed we were entertained by the thumping music and chanting from a party down stairs (if the room had been comfortable it would have been easier to turn a blind eye to this!). Breakfast in the morning was pleasant. Location was reasonable, with lovely views, although our room did have a view, the size of the window limited our enjoyment.
We did complain about our stay, saying the room did not reflect the cost nor the star rating. The reply from the manager was that he hadn't had any compliants before. To be honest he was very rude and dismissive of our complaint. I was shocked since i had been very polite, and I do not think his response was warranted. This is the first time I have sent in a review. I hope it is helpful. I have stayed in a lot of hotels all over the world, most I would return to without hesitation. I certainly would not return to the cliffeside!
First of all it's CliffEside Hotel, so if you can't find a website on it it's probably due to a spelling error on search engines, etc. Our party were relocated from Eastbourne to Bournemouth at very short notice so I came on here and read the reviews that people had given! I wasn't impressed, in fact I was quite scared at what we might see when we arrived at this Hotel!
However when I arrived I was pleasantly surprised! The leather settees in the reception area are leather! Real leather! The staff are wonderful, service with a smile all the time! And so willing to help! The lift only carries three people at a time but the stairs are easy enough and the lift is for people!! The rooms are clean and tidy and the housekeeper comes in everyday to make the beds properly and put the towels straight, etc.
I only saw the view from rooms at the front and the back but the front views the sea and the back looks over a beautiful old house!
The food at this restaurant is beautiful! The bread was still warm when we arrived in the restaurant and the service was quick at all times! We had linen at the tables in the evenings and paper napkins at breakfast which was fair enough. The variety of food was great and they catered for everyone!
At reception you could buy a selection of toiletries, etc!
And yes when you went out you had to leave your key at reception but how else would staff know who was in and out of the building in case of an emergency?! It also meant one less thing for us to look after while we were out!
The only negative about this hotel is that it is not centrally located so the town centre is a little out of walking distance for most people particularly those with walking difficulties! However it is made up for by the willingness of the staff to help you in anyway that they can!
The check in was good. Had assistance with our luggage. Was assigned a room - no, not a view of the sea front, but did see the back of another hotel. Went to the lift (elevator) which was apparently made for sending food to rooms rather than accomodating guests, it was so small. Got off the lift, had to ascend stairs (which the carpet on was threadbare). Entered the hallway and was confronted by woodwork, doors and paneling that apparently had either taken a beating or the result of several decades of neglect. The room was very small (wallpaper peeling in places). The outside window sills were roting away.
Went to the lounge and ordered a Brown Ale. The individual serving attempted to pour me a BRANDY, and this went on for 3 attempts until I went to the receptionist and asked her to find a brown ale for me. After getting the brown ale, I observed that the "sell by date" had expired in 2004. Five days later when I again requested a brown ale, I was also served with one that the sell by date expired in 2004.
The advert for the hotel stated one could lounge in "real leather chairs" while overlooking the Isle of Wight to the Swanage. What a load! In the far distance on only one day was I Isle of Wight vaguely visible and only for a very short period in the morning.
When I inquired about the restaurant, was informed that there would be breakfast, other than than we would have to find one of the other hotels in order to obtain food. (The restaurant was set up very nice, but upon entering, if you were a guest, you were assigned a table with paper napkins (serviettes) rather than being seated at one with linen ones. Obviously they were part of the decoration. The view vrom the dining area look outside to a swimming pool with high walls - i.e., NO VIEW!
In my years of traveling, I have stayed in hotels in 22 countries and 46 of the United States. NEVER, have I had a DEMAND to leave the room key at the desk every time I went out!!!!!!!!!!!! This was different at this hotel.
At night, one is treated to the roaring of motors on the street between the hotel and the seafront cliffs. Apparently it is a good place to drag race without fear of the police.
Would I stay here again, I'll leave it to you to make that judgement.
Very Poor Quality !!
For a so called 'Chain Group Hotel' - the Cliffside Hotel was so poor my wife and I checked in and within an hour checked out!! We went for a winter weekend break and was disgusted with the whole set up there. I booked on line via their group WEB Site, which makes good reading but in reality is VERY POOR indeed. We were the only patrons in a 68 bedroom hotel !! the Sea View room was the smallest and most poorly decorated hotel we have ever stayed in. We were asked to dine at one of their sister hotels 'just up the road'.. The list price for this hotel and room is 140 Pounds - per night. It is also listed as a 3* RAC and AA approved, i think they should go and reassess this dingy old building!! One we would certainly not recommend.
TripAdvisor Reviews The Cliffeside Bournemouth
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