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TravelPod Member ReviewsThe Claridges New Delhi
Beautiful hotel and outstanding service
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
The staff here are excellent. We returned to nearly everyone welcoming us back. They dealt with all our enquiries efficiently and effectively. Its not the most stylish of hotels but was good enough for our stay in Delhi, the staff and service would certainly mean we would stay again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Claridges New Delhi
Claridges very subpar for the price
The hotel is in a great location with friendly staff. But the facilities and support are very, very poor. I paid full value for my room on a business trip and had the following: TV reception very poor quality 24 hours a day, internet access incredibly slow and times out so not great for business, broken shower, broken window, jammed door where I physically couldn't get out of the room and unkept room. The restaurants are very good. I would recommend visiting for food but would never stay here again. They just aren't up to par with other hotels like the Imperial and others.
Surprised at the quality of accommodation
We stayed in a very comfortable room for two nights. However upon return from a two day trip out of Delhi, were allocated an extremely filthy room in an old wing of the hotel. To get to this one had to walk up to the end of the first floor corridor, climb down a few steps and a whole old wing was being offered to guests. The room was very delipadated with very dirty carpets and bed linen. The bathroom was neglected and even the toileries provided was of cheaper quality. A lot of noise did not make any difference to the haughty staff members and the night was spent in extremely difficult conditions. Other guests in adjoining rooms seemed just as unhappy.
Please also beware of the Travel Desk in the hotel who took full advantage of our pridicament and charged us about twice the rate.
Would not recommend this hotel unless they bring all the accommodation to equal standard
Great hakka style food!
Our's was a quick in and out trip of Delhi, so we needed a centrally located place that could give us some solace from the overwhelming nature of India! The Claridges met all our expectations.
Location was great. Views are nothing special. Lobby was a bit small. Colonial style architecture was interesting. Rooms are nice, although bathroom was small. Concierge was very helpful, and even gave us a map. The chinese restaurant food was amazing! As we had an early flight, they packed a 'fruit and muffin' boxed breakfast for us and organized a taxi without delay.
Beyond the raj
This hotel is a modern classic in the heart of Lutyens Dehli. It has all the discerining traveller needs but at a price. Rooms are large, comfortable and well equipped. Staff are very attentive (watch out for the Scottish bar manager - a real hoot - and his Aberdeen lassie waitress- - rest of staff are Indian). Food was very good but a wee bit expensive. There are 4 restaurants. A basic international cuisine affair (Pickwicks) open 24 hours, with an Indian slant (Indian breakfasts are a rare treat), a Chinese which is very good but expensive, an outdoor Indian Babecue - Corbetts which just has to be tried and, finally, the jewel in the crown for me, the Dhaba. This is styled on an Indian roadside eaterie and if you like Indian food, this is the business. Try it for lunch with a beer or two.
The hotel has a pool and all the facilities you might need. Excellent same day laundry facilities (even tee shirts come back folded in plastic bags) and afternoon tea on the lawn is a must.
The hotel is within striking distance of all the New Dehli sights and a good tip is get the concirge to whistle you up a taxi (they have a loudspeaker linked to the nearby taxi rank!) and barter one for a couple of hours (I got 4 hours for 500 rupee - about £7) and they will take you wherever you want to go. They aren't tour guides so take a guide book and beware them trying to steer you into tourist shops to look at jewelry or carpets at inflated prices, but travelling on Indian roads is a real hoot.
Keep a pocketfull of small change notes - 5 or 10 rupee for tips, you will be expected to tip everyone from the bell hops to the man / woman who turns on the tap for you in the public loos and hands you your towel.
If you are arriving in New Dehli airport and staying in the Claridges, ring ahead and get them to arrange to pick you up at the airport. The airport taxi touts are notoriously bad. There is supposed to be a system of pre payment taxis but the touts have contacts in the office and will try and steer you to the unlicensed (and uninsured, I'm sure) ones. If you are feeling threatened, speak to a policeman - don't trust anyone else in uniform.
Dehli is a must see city and Claridges is the must stay hotel
We felt like characters from a novel when we entered The Claridges. Lovely marble interiors, graceful hostesses and helpful hosts.
Our room was spacious, complete with bathrobes and even a scale (who wants that when on a vacation). Breakfast was a combination of Indian dishes as well as Continental and American ones. Good coffee too.
Although it appeared that almost half of the hotel was undergoing extensive renovation, complete with closed off corridors on every floor, we were not inconvenienced at all by the work.
Lovely sandwhich shop on the premises, too.
Too expensive for what you get
There's a pretense of luxury that is not supported at this hotel. The food is mediocre, staff is attentive but with an undertone of "where's my tip", and the overall hotel is a bit worn. Ongoing renovations add to the smell and tone of a middle of the range hotel.
Nice Delhi Hotel Without Going 5-star
My spouse and I stayed 3 nights at The Claridges New Delhi (Sept. 4 to Sept. 7) as our first point of entry into India before continuing on with 2 package tours leaving from Delhi: one being the week-long Palace on Wheels train tour of Rajasthan and the other being a four-day tour of Varanasi and Khajuraho with Thomas Cook. From the Claridges, our plan was to recover from jet-lag, slowly get acquainted with India as it was our first trip, and see a few of the many important things there are to see in Delhi. Overall it turned out to be an excellent hotel choice, and perfect for resting after an international flight without being constantly called with services being offered by the hotel staff, which I learned was sometimes the case in India.
As with all international flights from the west, we arrived at the hotel around 2:30 in the morning. We were very tired, but extremely pleased driving up to the hotel after seeing some of the areas between the airport and New Delhi during the drive there. It had a very elegant, comfortable lobby area done in marble and rich wood paneling with big couches, beautifully-finished wood furnishings and marble staircases.
Our airport transfer agent was kind enough to handle our check-in while we relaxed in the lobby. This was a very nice touch, except that he did not get the hotel voucher from us to give to the hotel check-in staff, causing a not-so-smooth check-out process. When we checked out, the hotel staff wanted a credit card from us to guarantee the substantial luxury taxes they had not yet requested payment for from the travel agent to whom we had already paid the taxes. They were working on contacting the travel agent, but in the event there was some problem recuperating the taxes from the travel agent, we would have to pay them twice, and then fix the problem with the travel agent once we got back home. We did not feel like this was the appropriate way to handle the situation. Regardless, it ended up working out fine since the travel agent ended up coming through with the payment at the last minute. The lesson from this is that if you booked your hotel through a travel agent, always make sure to give the voucher from the travel agent at the time of check-in so that the hotel can settle all payment issues with the travel agent before you check out.
The room was quite nice and very spacious - approximately 3 x 3.25 meters. It was in the old wing of the hotel, and therefore did show minimal but completely acceptable signs of age. It had a slight mildew smell that was not over-powering at all, but still present. The central air-conditioning was very powerful and cold and was always set very cold when we returned to the room. We would have to nearly turn it off each time to warm the room back up. Overall the room was very clean, well-kept and appointed, with an extremely comfortable king-size double bed, nice furnishings, a mini-bar, very nice quality cotton bedding and towels. The bathroom was very clean and modern. It had a great shower with excellent water pressure and the ability to turn the water very hot. Good quality toiletries were provided as was hair-dryer and makeup mirror. The only thing that was slightly disappointing was that asking for a non-smoking room with a large double bed got us one of two rooms with an interior window looking down into the lobby area, and not to the outside of the hotel. Although, it ended up being less and less of a disappointment because we slept almost the entire next day due to jet-lag and the late hour of arrival, and then spent the entire second day sightseeing. There are supposed to be some rooms with very nice views of the grounds and to the swimming pool, but it's possible one must accept a smoking room and/or twin beds to get one of those.
Renovations were in progress at a break-neck pace to finish a new wing of the hotel before the start of high season in October. Part of the hallway to our room on the first floor was still not quite finished, and while a letter from the hotel management stated that the renovation crew would work only between the hours of 8:00 in the morning until 6:00 in the evening, they actually continued hammering outside our room until 11-11:30 at night.
The grounds of the hotel were quite pretty, manicured and instantly peaceful compared to the hectic Delhi traffic outside. There is a croquet-perfect lawn in front with big wicker sitting chairs and tables for relaxing outside. The swimming pool is of good size, clean and well-maintained with plenty of chairs for sunning. I checked out the fitness center (the ladies' is kept separate from the men's as is customary in India) and found it to be disappointing, so I never used it. It was very cramped, consisting of some 4 or 5 very small rooms fitted into what seemed to be the size of a single suite. There was a massage room, a sauna, I'm not sure but maybe a whirlpool, a change room, and a very very small workout space with exactly two machines and a tiny space for stretching/free-weights, with a television up in the corner. I found it quite claustrophobic.
We really enjoyed the restaurants at the Claridges. The breakfast buffet at Pickwicks, provided as a part of the room price, is very good and quite generous with decent coffee for India, fruits, juices, cereals, breads, cheeses, cold-cuts and several chafing dishes of warm indian breakfast specialties and english breakfast items. I cannot rave enough about the Dhaba restaurant which serves northern-indian cuisine. The food was authentic and excellent, the staff were warm and welcoming, the atmosphere fun, and the price very down-to-earth. When I asked about a menu item, we were lead to the kitchen area where the chef lifted every lid on about 10 large pots of steamy fresh food and gave an explanation of each. We had lunch at the Jade chinese restaurant and it was also nothing short of excellent. It was the best chinese food I've had in a long time. The zen ambience is very classy and the service impeccable. We visited the Viceroy bar and lounge, which lives up to the image of a swanky, dark drinking lounge. The alcoholic drinks are very pricey but the prices for beer are more reasonable, which is the norm in India. They had 2-for-1 beers at happy hour during the time of our stay.
Bell service, baggage-handling and the hotel doorman were all excellent. The doorman quickly arranged a taxi to take us to Connaught Place in central Delhi. The taxi driver turned out to be a great driver to hire for the day. He gave us a very fair, very honest day rate of 1000 rupees for 8-hours/up to 80 km, which is a good standard for comparison.
Overall, we would definitely stay at this hotel again. It was a very good quality hotel in a very good location of New Delhi, not too far by taxi (about 10-15 minutes) or even by tuk-tuk, to central Delhi. It is not cheap, but it is not exorbitantly priced either, especially when compared to other 4 and 5-star hotels in Delhi. I felt that it was a good value hotel. Although, beware of the prices for telephone calls made from the room. They are absurdly high.
Good hotel in nice neighborhood
The hotel was comfortable and offered good wi-fi access. Our first room was on a floor where they were renovating until all hours, so we immediately had the room switched.
The second room was smaller, but clean and comfortable. I recommend this hotel as a good value relative to some of the pricier rooms. You can book it online too, which is convenient.
We didn't have any time for the other amenities, but the western-style coffee shop had good food.
We were told that Claridges Hotel was a bit faded, so we arrived expecting the worst and we were very pleasantly surprised. The hotel was extremely colonial in style. We had a lovely large very beautifully clean suite. The staff at the hotel couldn't have been more helpful, the food in Jade Garden (Chinese) was excellent as was the coffee/tea room. The general service for drinks and snacks on the lawn was very slow and a disorganised. Overall a magical experience, brilliant for a spot of people watching ~ lots of beautiful traditional colourful weddings to see.
Nice hotel to stay if you plan to visit the US Consulate
This is a nice Hotel located on Aurangazeb Road and 10 minutes by Taxi to the US Consulate. The hotel staff is courtous. The rooms are neat and has a nice ambience to it. We dined in both the Jade garden(Chinese Cuisine) and the
Pickwicks which serves indian and continental cuisine.
Would recommend highly!!
TripAdvisor Reviews The Claridges New Delhi
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