Dont let the lobby fool you....

As a business traveler and frequent traveller, I have learned you are bound to have some high points and low points. On our recent trip to Cincinnati for a wedding, we opted to try and stay somewhere unique and away from the actual designated hotel. After seeing the ratings and overall description I felt like this was what we were looking for in a hotel. I agree with the other review that stated a family member must be writing other attached reviews.

The hotel is very unassuming from the outside and has a very old world appearance. The staff at the door and desk was great. The lobby is not large but very stunning and has a very classic vibe. Then we got to the room...

I opened the door and was immediately surprised by the size of the room, which was very small- even by dowtown Chicago and NY standards. However, what made it hard to get past the size of the room was the quality of the furnishings, fixtures, and overall decor. The bathroom fixtures looked very mid-80s and there was mildew where the tub meets the wall. All of the lighting was very mid-range hotel quality and did not match. Walls were somewhat chipped and worn and ceiling was an unusual unwelcoming shape.

I will stop there because my disappointment still lingers. I have never written one of these reviews and use them to help make choices. I only hope that this will help someone look elsewhere before spending $250 on a hotel that is maybe worth $100 on downtown location alone(remember- theis is Cincinnati, OH). PS- the Westin and Hilton are equally close to this area and you can access all you can from this hotel.

Bring Ear Plugs

The rooms in the Cincinnatian hotel are nicely furnished and obviously recently refurbished. Our room had a strange "L" shape with a long hall to the bathroom but other than the fact that the outer door to the hall wouldn't close, the room was fine. However, this place has one hugh flaw. They have a band palying in the bar from 6-11 that you can hear throughout the entire hotel. The hotel has a giant atrium in the middle and the sound just reverberates. We were on the 7th floor and literally the sound could be heard over the TV. We had checked in earlier and returned after dinner to the noise. Management did offer to move us, but at 10 pm I didn't want to go through the trouble of moving. And we were going to be out of the room during much of the second day of our stay. Also, considering how loud the sound was, I'm sure you can hear that kind of noise through any closed door. Other than an apology, nothing else was offered by management. The defensive attitude of the night manager indicates to me that I wasn't the first complaint he'd heard. His comment "Some guests actaully like the music" was one of a series of excuses/reasons for the music. I've stayed at a number of outstsanding hotels with lively vibrant bars. They ALL insure that the guests who don't want to hear the music are allowed to relax in peace without having to call and complain. I also just reread some of the other reviews of this hotel. Frankly they are too complimentary. Sounds like the brother in law of the manager wrote some of them. It's a nice hotel but not a Mandarin Oriental or a Four Seasons. If a quiet room is important to you, think twice about this hotel.

The Hotel you do not want to leave.

My stay at this hotel was great. I wanted to have a special weekend for my wife, the hotel and their staff made that happen. After our stay I emailed a manager and thanked them for the great service. I have always heard people say how thankful they were to be home and stay in their own bed. This does not apply when you stay at the Cincinnatian. All the amenities were awesome. Our bathroom had a jacuzzi tub that was big enough for a six foot man and a double-headed shower. I had a hard time choosing which one to use. With all of that and a complimentary bottle of champaign, chocolate covered strawberries and a cookie; we didn't want to check out. I would suggest calling the hotel and booking a room instead of using an online broker. I had some problems with a hotels.com affiliate and found out that I could have eliminated the problems and received the same rate directly from the hotel.

What a wonderful night stay

This was a by far the best hotel we have ever stayed at. They were helpful from hunting down a coffee maker to getting our down comforter.

The extra touches; turn down service, cookie on the night stand , terry cloth robes, in room safe. We would definetly go back on our next trip to Cincinnati. Good rates on the web site.

What a Treat!!

What a treat it was to stay in such a warm and elegant hotel! My sister came in from Germany and compared it to hotels in Paris, France! The little extra touches the hotel staff provided us were really a treat and made us realize that America does have class without breaking your wallet!!

Can't wait to go back

First let me say my husband and I are very particular when it comes to cleanliness and detail. This hotel had it all. If you want to be pampered and feel special, this is it. The outside and inside of the hotel was immaculate. My husband and I both used the hotel concierges service for special requests and they exceeded all our expectations. . The room was spotless with a king bed and a real down comforter and 4 squishy yummy pillows. The bed and linens were awesome. We even had fresh robes and cookies at night. The bathrooms had great lighting, but not enough space to put your toiletries. It was so quiet an peaceful! Each floor has the most unique pieces of art. It is a must to go to each floor to see it all. Wnderful bar and restraunt. It's not cheap, but you get your moneys worth. 2 nights with room service, valet and tipping was 500.00. This hotel made it on the top list of places to stay in the country.

Complete dissapointment

We stayed at the Cincinnatian on our wedding night, and we were completely dissapointed. They gave us the wrong room (a much smaller one than we booked) and we didn't get pathetic "fruit amenity" that came with the room until we complained; even then all they gave us was a single banana on a plate. It was insulting. We complained about the boggling of the reservation when we checked out and we were told that a manager would call us to followup with us about our unplesant experience. No one ever called us. We will never go to the Cincinnatian again.

What a Great Hotel

What a great hotel. As with previous reviewer, everything was perfect from time we walked in the door of the hotel. Check-in courteous and efficient. Room was beautiful, immaculate and appeared as though they had prepared it just for us. The lights were dim, music on, fireplace burning. What a start. Only negatives at all, were that the music in the atrium was a little loud, as we could hear it in our room and the TV was fuzzy on some stations.

Their website has great prices. Stay at this hotel, you won't regret it.

This is the place.

I felt relaxed from the moment I entered my room at the Cincinnatian. The lights had been dimmed. The bed had already been turned down. Classical music was playing from the radio, and there was a cookie on the bedside table.The staff from parking, reception, to housekeeping-----made me feel welcomed.Aside from a tear in the bedroom wallpaper, my room was attractive and comfortable.I made my reservation for the Cincinnatian online at quickbook at a rate of $150.00. (Overnight valet parking was $25.00 which seemed high.) Breakfast at the hotel's Palace restaurant was enjoyable. (Palomino restauranta longtime favorite of mine----is only 1 block south of here.)The modern style of the atrium seemed to clash with the 19th century facade and marble staircases. The art that was hung in the hallway was a nice touch.I recommend the Cincinnatian and look forward to a return visit.