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Historical Traveler Reviews Chesterfield Hotel Miami Beach
Watch Out --Be Carefull --$$ Stolen
Within the first 12 hours of arriving at Chesterfield ALL my cash was stolen. We were gone for just a few hours for this to happen. Wallet and credit cards were there as well as my friend's wallet. Nothing was stolen from her. My mistake was hiding my wallet in my locked suitcase at the bottom under all my clothes. Granted they do offer a safe deposit box--USE IT! Of course, they could do nothing since it was not stored in there. I was left to think that someone from housekeeping stole it since they had cleaned our room already that morning. I spoke with the assistant manager of the hotel who talked with the housekeeper that cleaned our room. She didn't speak english, but according to the manager she denied it. I didn't want to point fingers at just anyone, but I also do not want to believe that someone outside of the hotel somehow got into my room, unlocked my suitcase, took the time to look in my wallet for my cash (you would think they would just grab BOTH wallets and leave) and put everything back the way it was. YEAH RIGHT! I even spoke with the main manager of the hotel who did nothing but say sorry. Funny thing was that I was waiting behind another angry customer who was waiting to speak to him about the hotel as well. (If you're curious, he was complaining about the size of the rooms--he had just moved over from a sister hotel--and the lacking breakfast). Nothing was done, not even some sort of compensation for what happened in their hotel. JUST BE CAREFUL. KEEP ALL VALUABLES IN THE SAFE. I don't want to sound like a naive traveller. I travel often and I know this is my fault for leaving it in my suitcase...but I had to let them know that possibly someone on staff there is stealing from customers. BEWARE! ALSO, to top it off...we found a ROACH in our room.
It was a short stay but it was delightful, the whole family enjoyed it very much, we are very happy with the hotel, its employees, the service was great and I am telling all my co-workers about it, I will come it again as soon as I get a chance.
5 star of looks and personality
Chesterfield Hotel offered Free Tuesday stays to all US Military Troops for April and May, 2003. I am in the Coast Guard Homeland Security and my husband is with US Southern Command. Let me say I was very impressed with the Chesterfield Hotel. Living in Miami, I had never had the opportunity to enjoy our boutique hotels in South Beach and when traveling always stayed at branded hotels, not independents. The hotel offers so much, free drinks from 7-8 (I had too many to count), free internet and because we were with the Military, the hotel had our car in valet free of charge as well The rooms were so comfortable, and the beds I am going to buy everything the hotel had and redo my bedroom. FYI, the rooms are a bit small and this is not a quiet hotel defiantly in the action of south beach
in general, i LOVED the hotel, but there were some downs about it. ok let me start with the good things: the design of the lobby, the patio/entrance of the hotel (God i loved it), the location was wonderful (very close to the beach, restaurants, and clubs), safari bar (free drinks from 7-8), free passes to some of the best nighclubs in the area, complimentary breakfast, clean and well-designed rooms with wonderful beds, free shuttles to and from the airport. the things that i didn't like about the hotel were: a/c in the first room we had wasn't working and we had to spend 2 nights in it then we moved, the rooms werevery small, the bathroom gets wet easily. again, in general i think this hotel was wonderful and i would stay there again if i go.
Management moved my reservation to a sister property for one night during my stay. I then had to move back to the Chesterfield for the rest of the reservation. I made this reservation months in advance. The staff did NOTHING to make this a smooth transition. Management told me I was lucky to have a room at all! They did not adjust my room rate, move my bags from hotel to hotel, hardly apologize or even give me a late checkout! They are outrageously pretentious, rooms are small, showers make a huge mess and the bar was empty. Never again!
Chesterfield Hotel / South Beach Group Hotels - Florida Nightmare!
In late October of 2002 I made a reservation with South Beach Hotels to stay the night of January 25th 2003 at the Chesterfield Hotel. I arrived by car at around 7 PM that Saturday evening. Their website promised valet parking but there was no valet service at the front of the hotel. Nor was their any other parking available for the hotel. There was no driveway in front of the hotel to even pull in away from the traffic. The streets were packed with cars and all of the curbside parking was occupied. I drove around for almost an hour looking for parking. I could not find a space within several blocks of the hotel. I drove several blocks away to a service station just so that I could park and get my cell phone from my luggage and try to call the contact number the hotel reservation sheet had provided. There was no live person at that number to help me I tried each of a multitude of voicemail options and left several messages asking for a call back (I never received a call back from South Beach Hotels from *any* message I left, either that night or thereafter). I did get another number from information for the Chesterfield Hotel and spoke to Juan at the desk. I asked about valet parking. He told me that he was currently the only person there but that I could park in a loading zone at the Hotel Shelly across the street and then park in a municipal lot a few blocks north of the Hotel (on 16th I believe the hotel is on 19th). The loading zone was not free. Nor was it free after 30 minutes of circling. I called Juan back and told him the situation. He had nothing new to offer. I told him I couldnt keep driving around all night (it had been 2 hours at this point) and I was not able to carry my luggage that far (I packed for a weeks trip in Florida my planned stay at the Chesterfield was only for the first night). I told him I would be proceeding to another hotel as I was physically unable to park my car in the vicinity of the Chesterfield. The following week I spoke to Carolina Tapia at South Beach Hotel group. She said she would not refund the charge because I could have parked on the street. I called back the following day and spoke to Chela Garcia, Operations Manager for the Chesterfield, and she agreed to refund the charge to my credit card. Unfortunately, a week later I received an email notifying me that When booking a room in South Beach, it is a known fact that practically all hotels have no parking and during the weekends during season patience is needed to valet park and that they would not be refunding my card after all. After over a week of trying, I finally managed to speak to Stephanie Belazs, the director of hotels, she told me that I was "building bad karma" and essentially to go take a flying leap. I must admit that at this point I wasn't very polite to her either. The facts are what they are though. I was not told to wait for valet parking, I was told it was not available contradictory to the information on the website. It was not a known fact to me that parking was such an issue or I would have never made the reservation. No live person at South Beach Hotel group was available the evening in question despite numerous attempts on my part to contact them for advice. I find South Beach Hotels refusal to rectify this and refund the charge to be a disgrace. Note:South Beach Hotel Group is a consortium of the following hotels in South Beach:The Chesterfield Hotel Whitelaw hotel Mercury Resort Hotel Chelsea Lily guesthouse Hotel Shelley You couldn't pay me to stay at any of these hotels!
Best Night's Sleep Ever
My friend and I both had the best night's sleep ever in your wonderful beds! And we loved the bathroom, design is the coolest I have ever seen! The only mishap was at the airport... we were waiting at door 27 and the shuttle driver was at door 26, so we almost missed each other, I can't believe this service is free, we saved over $50 in cab fare...
The best Art Deco hotel on the beach
We found the Chesterfield Hotel on the internet and did not believe all that was offered. When we arrived at the hotel after catching the free shuttle pick up we were greeted by some very outgoing and helpful staff members. They checked us in rapidly and gave us our coupons for complimentary drinks. The Hotel is is a wonderful location, only one block from the beach, and within walking distance of everything else (clubs, restuarants, etc). After checking into our room and checking it out, we were amazed by the ingenious idea of the set-up of the bathroom with the rain shower. I would definetly suggest this hotel to anyone looking for a great deal and a fun place to stay at.
The worst! First we had to deal with pretentious Juan at the front desk, who insisted that the $300 deposit(in addition to paying in advance for the room) which he neglected to mention at reservation was required by all SoBe hotels. No it isnt! The room was steaming hot upon arrival. I dont think anyone would be tempted by the melted chocolate and warm wine. Not $300 worth! The bathroom is a trend nighmare, unless you like steel and concrete. Warning! No shower curtain, wall, or door means everything in the bathroom gets wet! Including towels, clothes, and makeup. The room was tiny but the bed was wonderful, great sheets and comforter; however, the big problem is you will never get any sleep because the curtains are only decorative and the thin blinds do nothing for keeping out the glaring light from the building next door. (View? What view?) The doors are cheap and thin, so you hear everything in the hall, particularly at 4 and 5 am when late night partygoers are at their liveliest.
The complimentary breakfast is meager at best. The only offering is a small selection of croissants, cereal, and apples, and it doesnt start until 8 am. If you have an early morning flight to catch you will have to pay to eat somewhere else. The valet took over 30 minutes to deliver the car each time we needed it. A 3% resort fee is charged, which would be fine if it was a RESORT.. but the only amenity is a sun deck. (which was locked) When we left this morning at 7 am people were sleeping outside on the terrace couches and empty beer bottles were strewn across the deck. That is tacky. When the maid cleaned the room it was left with the pungent odor of Lysol, which almost made me ill. I did not enjoy my stay at The Chesterfield at all and will never stay there again. It seems as if they are trying to take advantage of SoBe wannabees who dont know better. That is a shame. I grew up in Miami Beach and visit frequently(at least five times a year). Most of the people in the area are great... but tourists need to be wary of in on the South Beach trend.
I booked a Romantic Package for the Chesterfield Hotel online. The hotel is small but very well designed and in the center of south beach. As I entered the lobby a DJ was spinning and the Safari bar was packed with people -- great start. My room was perfect! King size bed, very comfortable, the sheets were so soft. Rose petals on the bed, two chilled splits, candles and Godiva chocolate....Never left the room after but they say South Beach is great....All I know is the Chesterfield Hotel was the best hotel I have every stayed in. I will NEVER stay at a large hotel again.
TripAdvisor Reviews Chesterfield Hotel Miami Beach
Travel Blogs from Miami Beach
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