The Cheltenham Chase Hotel - A QHotel
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Historical Traveler Reviews The Cheltenham Chase Hotel - A QHotel Brockworth
Refurbished - very nice
We stayed at the hotel for one night in February 2007 and found it to be very nice - hotel is refurbished and our room was lovely - in fact brand new really. Great TV and best bed ever! I would definitely recommend the hotel and it is a good base for visiting Cheltenham and surrounding places.
Stayed here at a conference in March 2007 and refurbishment appears all but done (probabl;y best to ask for a quite room still).
I was in a refurbished room and was was of a very high standard indeed. The Food, at breakfast, in the restaurant and at the conference was excellent.
Gym facilities are good and I'd certanly go there on personal travel....IF there was anything to take me there. It's located slap bang between Chltenham and Gloucester and if you have business there you couldn't do any better. However other than being conveniently located for the hil locals chase cheese down (no; really!) ther's not a lot to do.
Ideal for a conference, the races or a quiet weekend away. One the builders finally depart you'd struggle to better it.
Refurbished Chase Hotel
Stayed here in late January as part of our company Christmas bash (don't ask)
We had been told beforehand that there was renovation works going on at the hotel, but I saw no evidence of this whilst I was there, although the health spa and pool areas were closed.
As I was attending a ball with >150 other people, the car park was full on my arrival, I was able to park but a long walk from the reception doors in the rain - disabled spaces / drop off was available in the front of the hotel, no valet parking though.
Check in was somewhat impersonal, at no point was I engaged in conversation, it felt like they were trying to process people as fast as possible.
My room was mid way through refurbishment I think (see pics) and was fine, the bed was comfy, it was a good size and there was plenty of room to work if required.
The TV was a traditional CRT job and had the usual poor selection of channels (I've yet to stay in a hotel anywhere in the UK with a decent selection of channels)
The bathroom was another story however. I'm not sure if the photos will show it, but the grouting around the bath was mouldy and the shower was attached to the taps, so dificult to stabilise the heat and had little pressure. The toilet etc was clean though.
The food was fine in the evening and the cooked breakfast was one of the best that I've ever had at any hotel - hot and fresh, served by attentive staff - this area had definately finished its refurb.
In conclusion then, as mentioned earlier, the new owners are spending a lot of money on this property, and forming a final opinion at this stage is probably unfair.
Please note that along with the rest of the Hotel all of our Hotel bedrooms and bathrooms have since been refurbished and are of a quality and standard you would expect from a quality 4* Hotel.
Quite nice actually
After what was probably the most impersonal check-in ever, the room was clean, well equipped and in a quiet location which i made a point of requesting after other reviewers comments regarding building work. Breakfast ok but usual hot buffet with coldish food, plenty of choice though. Check out was equally impersonal with no enquiry as to how my stay was (same grumpy receptionist who checked me in) Complimentary water & magazines nice touch, room service a complete rip off. £6.99 for a sandwich plus £3 tray charge is best avoided! The new owners are throwing money at the place, it should be compete early 2007 apparently although there is little evidence that work is in progress as they seem to be keeping the noise down!
A long way to go!
For reasons I wont bore you with, I booked into this hotel at circa 2pm, stayed about an hour, travelled to Bolton to watch the match v Chelsea and then returned to the hotel at circa 2am, booking out after breakfast! Even given this rather unorthodox usage, i could see there was plenty of room for improvement!
Firstly, the receptionists at check-in and check-out seemed totally devoid of personality or warmth. My attempts at conversation were met with grunts. Just as well i wasnt asked if i had enjoyed my stay! Also despite the hotel being almost empty (as evidenced by the car park) i was allocated a distant room which took ages to reach which as I was carrying a briefcase, a suitcase and a suit in a holder was very annoying particularly given the huge no of fire doors i had to get through!
First impressions of the common areas were mixed and influenced heavily by the fact the lobby was full of builders who were tearing the place apart! The parts that were complete looked quite nice
My room was again a mixed bag. Very large with a big double bed, it clearly wasnt one of the refurbished rooms and had tired decor. Several bulbs were not working but it was the bathroom which was most disappointing. Stains on the roof, cobwebs in the bath, a tap which wouldnt stop dripping, a broken fan, a plastic shower curtain which probably dates from when the hotel was built in the 80s and an over-bath shower which wouldn't maintain temperature!
After booking in i went in search of a snack. I had tried to find something locally but there didnt appear to be any shops in the vicinity and the garage nearby was (temporarily?) shut down. This is not somewhere to stay without transport. I was shown a very short bar snack list and ordered a bacon sandwich which at GPB 5.50 i thought would be a little special. No- it was a small bap with two pieces of bacon! At that price!
Next morning wasnt much better. I was awoken at 8.00am by the room cleaners systematicly knocking on the door of every room in the corridor checking if guests had left. Then at 8.15am the builders began what must have been a demolition job in what seemed to be the room next door!
Breakfast started badly when i was seated next to a family with two screaming kids despite an almost empty restaurant. I did move and to be fair, the breakfast was very good and the breakfast staff very nice despite by now, my very grumpy demeanor!
Conclusions? Well i didnt see the health/spa facilities (which were closed for renovation anyway) but which sounded nice in the brochure. Also, as i was leaving in the morning, there were hundreds of people arriving which suggests that the forte of this hotel might be day conferences. The new owners are spending a great deal of money here and i accept i didnt see it at its best. However, if this investment is to be rewarded then better value menus and pleasant receptionists linked to cleaner rooms will be a prerequisite!
A really good experience
We had a king deluxe double room for a weekend break. You don't expect much of a holiday in a wet November weekend but the best things that have been said by previous reviewers certainly were very true.
It was extremely comfortable. The room was beyond criticism. The staff we plentiful and always willing to help. The food in the restaurant was excellent. A slight criticism was that certain dinner dishes from the set menu were only available at a supplementary charge (up to four pounds in some cases) but there was still a good choice to be had.
The hotel was still undergoing a refit, but as stated previously, without any disturbance to us.
A car is almost a necessity there, though buses to both Cheltenham and Gloucester (each about 4 miles away), do pass close to the hotel.
My comments are favourable but our stay was a result of a special offer - no doubt to attract custom in a quiet time of the year - but I considered the package to be very good value.
Long way out of Cheltenham
The bedrooms are very large and thankfully have decent sized televisions with teletext and sky sport news.
Lots of smellies in the bathroom, but the main bathroom light flashed on and off like a strobe (as well as making funny noises, ) and a ceiling light was out. Also, a bit disappointing to find mould to some of the bathroom tile grouting.
Massive area for car parking, most covered by cctv, but they do a lot of functions, and you have to park some way away from the hotel, which can be a problem if it's raining.
Main problem is that the hotel is over five miles from Cheltenham, and seems to be in the middle of nowhere.
Breakfast was pretty good with a large range, although for the first time ever, the breakfast waiter brought a teapot and poured me half a cup of black tea ! (I always put milk in first).
We booked a double room at the hotel through Late Rooms.com for £66 including breakfast. We had a spacious, comfortable and well equipped room. The hotel is well located close to Cheltenham but set back from the busy main road. There was a good breakfast buffet offering a comprehensive hot and cold selection. We would definitely consider staying at the hotel again providing we could get another competitive rate.
We were going to stay in the Gloucester area for a couple of days and coincidentally received a mailing from this hotel offering a good rate for the time we wanted, so I booked it up. However the hotel did not inform me that the restaurant was being refurbished and that meals were being served in the bar area, which is open plan off Reception and a big downpoint (the refurbishment is evidently due to be completed by end September 2006).
Points on the plus side of this hotel for us were:
- Location: quick and easy access from the M5 motorway.
- Nice big deluxe room on their special offer.
- Excellent bathroom with separate bath and shower unit (the bath also had its own shower facility).
- Good food and service at dinner despite the temporary accommodation.
Points on the minus side:
- Check in took unduly long. The hotel has recently been taken over by Q Hotels and they have installed a new computer system which either doesn't work properly or the staff don't know how to use it.
- Eating in the temporary area had all the intimacy of an airport terminal building with people coming and going throughout the meal.
- The lead for the kettle in the room was missing and although a replacement was promised, it never arrived. Likewise the electronic room safe didn't work, was reported but not fixed (on check out I was told that none of the safes in fact worked).
- One of the members of staff in the restaurant understood no English.
- Breakfast was a shambles. Half of the containers for hot items were empty and not refilled for 20 minutes. The manageress was defensive and unhelpful in response to our polite complaint about this (albeit she was doing too many jobs, but that was hardly our fault).
- In the hotel gym the exercise machines were crammed right next to each other and in the case of the rowing machines actually overlapped. Using them alongside other users was both uncomfortable and potentially dangerous.
Overall we could not recommend this hotel and will not stay there again.
Middle ranking conference hotel -OK at discount rates
Got a special deal through a laterooms website for £60 bed and breakfast. At this price, the hotel is reasonable value, but at its quoted rack rates of £120+ it is very poor value.
A reasonably modern hotel, in a nice location (just below the Cotswold ridge at Birdlip), showing some signs of aging but definitely still quite smart. Big rooms, but only public rooms are air conditioned - not great in summer. Some signs of a lack of attention - towel rack was hanging off the wall in my room, for example. No fridge or mini-bar.
There is a refurbishment going on (July 06) which looks as if it will improve the public rooms. Building work is not intrusive and appears well managed. Restaurant and bar have been consolidated in the mean time.
The restuarant has a very limited menu for dinner, but is above average quality and reasonably priced. Breakfast is buffet style, and suffers from all the usual problems - stewed coffee, not promptly topped up, cooked food was at best lukewarm and I suspect potentially dangerous from a bacteria viewpoint, damp toast. Yuk!
Has decent leisure facilities. However, beware the alleged facility of Internet in all rooms: it costs £17 a night plus VAT, and the smaller options (half an hour and 2 hours, at £3 and £5) don't work from the rooms, only in the lobby. This is an utter rip-off, compared with other hot-spot services all over the UK.
Overall an OK place and MUCH better and cleaner than the awful Thistle hotel which is much more expensive, but nearby. But I would advise it only really for business use. If you are a tourist, then there are so many better, cheaper and more characterful places to stay in the area - try the Lygon Arms or the Dormy House at Broadway, or the Beaumont House just up the road in Cheltenham. Or if you are feeling rich, the Greenway, also just up the road.
It's also a conference hotel, so I imagine it could be noisy from time to time....some of the bedrooms are right next to the conference facilities.
TripAdvisor Reviews The Cheltenham Chase Hotel - A QHotel Brockworth
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