The Charles Inn

Address: 209 Queen Street, Niagara-on-the-Lake, Ontario, L0S 1J0, Canada | Hotel
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    Historical Traveler Reviews The Charles Inn Niagara-on-the-Lake

    The Charles Inn was great!


    My husband and I stayed overnight at The Charles Inn. The staff was excellent and we had such a relaxful stay. The rooms were recently renovated and are beautiful. We also had dinner in the dining room. It was one of the best dinners we ever had. My husband still raves about the dessert.

    Perfect Escape


    My fiancee and I received a night at the Charles Inn as an engagement present from friends last month. I didn't know much about the Inn, but couldn't wait to see it because so many of our friends had raved about it. Our expectations were set remarkably high and yet, were far surpassed. From the minute we walked in, we felt at home. I don't particularly like B&Bs because you feel that you're visitors in someone else's home, but I do love the warmth of them compared to the bigger hotels. The Charles Inn has found the perfect mix - a beautifully designed and maintained old home on the main street with beautiful rooms, 5 star dining and service that is unmatchable by any of the larger hotels. We've already booked our next weekend getaway at the Charles Inn.

    Not what is advertisied


    We were looking forward to a much needed restful weekend, but upon arrival we determined there was no chance of that. Our room vibrated from 7 a.m. until 11:00 p.m. from the fan or ventilation system used for the kitchen. We complained and asked to be moved, but they were full and said they would do what they could. We stayed in our room as little as possible, and by the time we checked out they had still not done anything to make our stay more pleasurable, nor did they offer to give us a discount. We have been going to Niagara on the Lake for many years, and a few times each year, but if this was the only establishment available with rooms, we would have our weekend retreat in another city.

    A truly fabulous heritage property!


    Our favourite hotel in Niagara on the Lake is Harbour House. When we couldn't get accommodation there, they recommended The Charles Inn. This is a wonderful, historic property with charming, beautifully decorated rooms. The location is ideal right on the main street and our room had a balcony with a view of the lake and golf course. The highlight though is the food. Dining is available in the original beautiful dining room or outside on the verandahs. The food is simple but sophisticated, gourmet and outstanding. The staff couldn't have been more accommodating. Our only dilemma is where to stay next time - Harbour House or The Charles Inn!! Both are truly exceptional. I recommend either property -both are superb!!

    Highly recommended


    I was recently in niagara on the lake, and had the pleasure of dining at the Charles Inn. I was with some friends, and had a wonderful time. What stood out the most was the exquisite food. The menu selection was extrodinary, the food was refreshing, and cooked to perfection, and the presentation was amazing. I left the Charles thinking why haven't I dined there before? I will certainly be a frequent guest at the Charles, and will recommend it to all my friends. Thank you for a pleasant evening.

    Truly, Niagara-on-the-Lake!!!!


    After visiting the old Kiely Inn, now known as The Charles Inn, my wife and I have greatly enjoyed the new changes. I remember the old days of sitting on the plastic chairs on the front veranda, and now we have padded wicker. The wait staff was charming, knowledgable and very attentive to our needs. The meal that we enjoyed, was absolutely orgasmic. The newly transplanted chef was definitely in his element this evening. With us being local bed and breakfast owners, The Charles is definitely a location that we will continue to recommend to our guests and friends.

    A Disapponting Change


    Last evening I took a friend for dinner to what I thought was the Kielly Inn in Niagara-on-the-Lake. I had not been to the Inn in several months and was somewhat surprised at the change in name. Not totally surprised though since on a previous visit I was told that the Inn would soon be under new ownership. As my friend and I entered the Inn I could tell something was amiss when I noticed the the pub/bar area was empty of local patrons. As a matter of fact it was empty of any patrons. The chatter of the locals was gone. The pub menu had seemed to be discarded and the previous friendly ambience had been replaced by a trendy, nose in the air snobbishness. My fear that some change is not for the better was further confirmed when I was served a rather skimpy, again trendy, over-priced entree. It would appear that for whatever reason the Inn has decided to cater to outside the area patrons at the expense of local clientele. My friend and I departed, still hungry and walked down the street for an ice cream cone. We decided that we would not return to what had been for several years one of our favourite, relaxing establishments in Niagara-on-the-Lake. It is unfortunate that what some view as progress is viewed by others as negative change and that yet another Niagara-on-the-Lake establishment has changed.........and not for the better.

    Classy Dinner on the Terrace


    This restaurant is housed in what looks like a movie set from Gone With The Wind. We had a most elegant dinner on a 100 year old porch overlooking gardens. Excellent food, service, and presentation, but surprisingly the prices were on par with the rest of the unremarkable restaurants in town. Our waitrss mentioned that the chef is new and came from some highbrow international hotel. It shows!! The wine list has to be the best representation of local wineries that we've seen in years.


    Charming, yet newly renovated!


    The most charming hotel in the region-yet newly renovated- what a great combination. Great service, views and splendid food and wine- we couldn't have asked for more- we love niagara on the lake and the Charles Hotel- (formerly the Kiely Inn we understand) is a wonderful place to stay- we highly recommend it, and the location is great right on the Main street- we could walk to everything, yet had great vistas from our room and the many wonderful porches. You won't be disappointed if you go, that's for sure.

    Sensational Changes!


    My husband and I recently visited the Charles Inn for lunch and discovered that the hotel had gone through a major renovation. We were surprised and delighted! The food was nothing short of sensational ( we found out from the Manager that the chef was recently hired from a very prestigious hotel in Florida...he is extremely talented!) We also chose to take a tour of the facility at the Manager's suggestion and were rewarded with a preview of their new renovated rooms which were gorgeous and very cleverly and uniquely decorated. We're planning on a weekend stay at The Charles in October. I can hardly wait!

    PS: The staff was also very courteous, warm and professional, from the Manager, Kathy through to the wait staff in the restaurant who were very attentive.

    TripAdvisor Reviews The Charles Inn Niagara-on-the-Lake

    4.50 of 5 stars Outstanding

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