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TravelPod Member ReviewsChamberlain Hotel London
Decent hotel with comfortable bed and great breakfast
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Chamberlain Hotel London
This is a clean, well decorated, quiet hotel only a two minute walk from aldgate and tower hill tube stations. The rooms are a decent size, the bed is comfortable, and there is a tv in the bath! I did not use room service, but the prices of the meals on offer were reasonable, not like most other hotels. The area is a little quiet after working hours, but livelier places are only a few tube stops away.
I booked this hotel last minute and requested a non-smoking room. After I checked in I was allocated a smoking room and told that there were no others available. I went to the room and found it unacceptable and as such returned to reception to try and sort it out.
I was told I could pay an extra £10 for an upgrade, I could stay in the smoking room or I could pay a cancellation fee to stay somewhere else! I tried to negotiate with the receptionist who would not offer any satisfactory resolution. In the end I resorted to getting the duty manager who after a HUGE amount of negotiation managed to upgrade me without charge - wow, they managed to give up that extra tenner after 20 mins of squabbling. I was told that I should have checked the room before checking in, presumably because they cannot be trusted not to stitch you up otherwise!
So, in short, before even getting to my room I was absolutely certain that I will NEVER stay here again and neither should you!
The Chamberlain Hotel is one of those rare places that actually looks in real life like it does in the publicity photos. Situated close to the Tower of London, but down a quiet street away from the beaten tourist track, the hotel's location offers convenient access to the whole of London by bus, tube and boat.
The reception area is very well laid out, with lift access to the rooms, comfortable seating and doors to both the restaurant and the bar. The staff were friendly and helpful, both at the reception and in the restaurant too.
The rooms are not large, but not too small. We found the interior to be very clean with nice touches such as framed paintings influenced by the London area. The bathroom was also clean with marble fittings and a retractable shaving mirror, which was very useful. The power shower turned out to be the most powerful we've ever come across, and the heated towel rail behind the shower was large enough to fit three towels.
The bed was very comfortable and cushions were provided as well as pillows, with additional pillows in the wardrobe. Our bedclothes were spotless, and we found the powerful wall-mounted reading lights useful.
The room had a very relaxing atmosphere, with outside noise kept to a minimum by inner and outer glass on the windows. Air conditioning was provided with a very easy-to-use control panel mounted on the wall, allowing three different levels of power (more power = more noise, so a nice touch that you can turn it down without turning it off) and featuring a temperature dial.
A minibar was provided in the room with a wide range of alcoholic and non-alcoholic drinks (including mineral water) and also some snacks. Prices are high, which is to be expected, although the non-alcoholic beverages did seem over-priced.
The breakfast was good and reasonably priced, although the croissants were not as warm as they could have been. The food in the bar and restaurant was also nice, although the menu did feel slightly limited. The bar has a nice, traditional feel, and was quiet at the weekend. It was very crowded during evenings in the week, however - mainly with local business people, some of whom seemed quite drunk. This wouldn't have been a problem later on, but at 6.30pm, it didn't make for a peaceful meal.
Out of four evenings in the hotel, three were very pleasant. Our Saturday evening stay was marred by loud noise from a group of non-English speaking guests during the night - presumably arriving together at a late hour. Noise didn't appear to be coming from the bar or restaurant and this wasn't a problem. Train noise was audible from the room and some people might find this disturbing, as a railway line is very close to the hotel. We didn't find the noise to be too bad, however.
Overall, a very high quality hotel which is worth visiting. One word of warning though - if you do visit, avoid the sandwich bar on the opposite side of the road; after eating one of their sandwiches, I had an uncomfortable night!
Convenient Business Hotel
I have stayed at this hotel on numerous occasions. It offers consistent courteous service.
It sits above a pub. This is important to remember because taxi drivers can never find the hotel unless you mention the pub.
They will often argue about the existence of a hotel on the Minories!
The restaurants offer pretty boring cuisine and room service is very slow.
It isn't in the center of London, but is close to two tube stations and has many buses running by quite frequently.
It is very convenient for the Tower of London and offers really good weekend rates.
Booked this hotel online at the last minute as we needed a twin room. Many of the larger more well known hotels only had double rooms with it being a saturday night. Managed to get the room for a bargain £70.00.
Did not expect very much as I paid £90.00 for a very small single room at the Hotel Russell last year which had a hideous view of dirty buildings an air conditioning units.
Arrived at the Chamberlain and was checked in very efficiently by Kesia. The room was a Standard Twin on the 1st floor at the back of the hotel so was very quiet. The room was large considering this was central London, very clean. The A/C was great as it was one of London's hottest days for many years.
Bathroom was a decent size and boasted the most powerful shower I'd ever experienced. The small Plasma screen was an unexpected nice touch, however it didn't work. This was not a problem as we had a busy weekend planned and wasn't really missed. The bathroom was only let down by a little wear and tear in the grout on the floor and bath tiles.
The rate didn't include breakfast we did not require it, so can't comment on the food or service at the restaurant.
As it was a bank holiday weekend very few bars and restaurants were open nearby. River Thames & Tower bridge was around the corner, 10mins walk. Nearest tube is Aldgate.
The bonus was free parking right outside the hotel as it was Bank Holiday weekend. Overall very impressed & a real bargain at £70. The Rack rate is £195.00.
Date 22nd March 2005
Trip Advisor member UK
We've just returned from a weekend stay at the Chamberlain. We stayed in a terrace room which boasts dressing gowns, french toiletries, plasma tv screens in the bathrrooms and choclates. The first problem we encountered was upon arrival when we discovered our room wasn't ready. When I expressed my concern to the receptonist she called over the manager who asked me what I'd like her to do about it!
Eventually we were offered a cup of tea whilst we waited along with a complimentary upgrade for a cooked breakfast, for the saturday morning only of our stay. Some thirty minutes late we checked into our room whch was nice but a little on the small side. The terrace had decking and as the weather was very Spring like this proved to be somewhat of a haven.
The dressing gowns were very small 12/14 size only and left a lot to be desired. They do not stock larger sizes and we had to request a second bath towel on both days of our stay. The toileetries are nothing special and we only received a small chocolate on the very first evening. The plasma tv's in the bathroom are quite small but do provide backgrond music.
Breakfast on the saturday morning was a joke. There was it seemed some unexplained problem in the kitchen so only the continetnal breakfasts was being served. Unfortunately, the hotely seemed a little unprepared for this as stocks of bread rolls and pastries were very soon diminished and were not replenished. Sadly we were not only disapointed but also quite hungry that morning.
The location of the hotel isn't ideal if you wish to eat locally at the weekend as most of the restaurants and bars operate on a Monday to Friday basis only. This proved to be difficult especially as we were tired after a day's sightseeing.
Despite the problems we experienced at the hotel we had a great trip. I would recomend buying a pass for the underground we paid £18 for a 3 day pass which proved to be great value especially as it covered our fare from Heathrow airport. A visiti to Camdon Lock Market is a must, up and coming designers diplay their wares here and there are some really delicious food stalls, as well as some great restaurants. For a more traditional street market Petticoat lane is ony a 5 minute walk from the hotel.
When checking out we had been billed for our free upgrade for the cooked breakfast. It took some time to remove the charge - as calls to the Manager on call as well as the Generalll Manager were made. Overall, and in my opinion the hotel lacks atmosphere and would benefit from some staff training. The upgrade we paid for the roof terrrace was worthwhile because of the weather, but beware the ill fitting nasty gowns, cheap chocs and toiletries!
It is a very good hotel. Unexpensive for London, very clean, good service from the staff, etc. Can strongly recommend it.
Wonderful Easter Stay at Special Rates
My wife and I stayed at the Chamberlain over Easter weekend (Thursday to Monday) in 2004. Before settling on The Chamberlain, I searched the Internet for hotel reviews and deals for almost as long as we stayed at The Chamberlain. It was worth the time researching the matter however. You may also enjoy discounted rates by joining the pub club that is sponsored by the hotel ownership for its pubs I have forgotten the name at the moment). I was able to join even though the club's Internet site stated that membership was confined to UK residents. When membership arrived in New York a few weeks after I mailed my application was description is "very fussy" about such things, evaluated the room as very comfortable. The furniture, accessories, and bathroom were in excellent taste. Everything worked perfectly during our stay and we had nothing to complain about at all. The room was quiet (we overlooked the back off the hotel), breakfast was included w and a couple of pub dinners were included as well (the restaurant was closed during the Easter weekend at dinnertime). During normal business times, however, the rates may not be subject to the kind of deal we obtained.
The hotel is a long block north of the Tower of London, at the eastern edge of the financial district. It is not as centrally located as a hotel in, say, Kensington, however my wife and I are great walkers and enjoyed either walking to the theatre district or the Museum of London or other central locations to start each day, occasionally taking a bus or tube one way or both.
We would stay in the Chamberlain at any time that we visit London in the future, regardless of where we intended to travel in London, but the rates might be prohibitive without a special deal such as we got from the internet at holiday time. For us, the rooms and interior of the hotel were an unmitigated pleasure.
I stayed at this hotel in June and found it very nice. The staff was friendly, the room was clean, big enough and there is a plasma screen in every bathroom. The breakfast is very expensive (7 pounds per person) if you haven't booked the hotel on internet.
The hotel is a short stroll from Tower Hill station, and it's even more agreeable to go to the center by bus (number 15, every 5-10 minutes).
The area is very quiet especially during the week-end when all stores are closed. It's very safe though. I'd recommend this hotel to anyone.
Location for business
This is a business hotel that's part of a pub. Contradication in terms? Well, yes.This hotel is very expensive due to one reason: it's located in the City of London and thus is quite handy for business. Otherwise, the location is not convenient for the tourist (or attractive being on a busy street.)The rooms are in good shape generally, but I found three broken items in the bathroom alone. And they stuck me with two twin beds even when I had upgraded to the "Executive" room for ?175!But, you say, the advantage is that you can have a late night drink at the pub! Wrong, you'll be shoed out with the regulars at closing time. No benefits for residents.So let's leave the pubs to the publicans and the hotels to the hoteliers, never the two to meet.
TripAdvisor Reviews Chamberlain Hotel London
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