The Carolina Inn
How has this hotel rated in the past?
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- Room service
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Historical Traveler Reviews The Carolina Inn Chapel Hill
On Balance, A Great Place
Our room was small; the desk staff indeed indifferent; the breakfast buffet was of low-quality.
Now for the good points: The hotel is gorgeous, as are the grounds and the rooms, even our small one was lovely, comfortable and had all amenities. It would be unfair to not mention that our room was only $125 per night (with buffet), which may explain the cramped quarters. The hotel is lovingly maintained -- it downright sparkles. One truly feels they're in a special place when staying there. Be sure to have a drink in the lounge, and don't miss Crossroads Restaurant. The breakfast buffet's not worth much, but the dining room is breath-taking and ala carte entrees are much nicer. The location is absolutely unbeatable. We were right on the edge of campus and walked nearly everywhere, whether to Franklin Street two blocks away, or to the Smith Center for a game, which was just over a mile stroll each way(this saved us the hassle of parking and getting trapped in post-game traffic). Were I to return to Chapel Hill, I wouldn't do it any differently. The Carolina Inn is the place to stay.
A Very Nice Hotel
We stayed here on new years eve for a wedding and I can't say we were disappointed at all but we also weren't wowed for being such an expensive hotel. This will end up being one of my shortest reviews on Tripadvisor because I can't say anything really made me mad or really happy.
I wasn't aware but when we checked in we found out the hotel was part of the Hilton family so I got some of my Hilton perks.
When we arrived all of the self parking was full so we had to valet. There was a sign that it would be $8 overnight but they never charged us so I don't know if it was free for guests, free becasue it was full or it slipped thru the cracks. The car was warmed up and ready to go upon or departure which was nice.
The double rooms were nice with good linens and pillows. The bathroom was also nice and clean. My wife liked all the soaps they had in the bathrooms. There were more then enough towels so we were good to go.
I guess one thing that was really good was the noise. Being NYE and there was 3 wedding in the hotel that night I was certain I would hear people in the hall but I heard no one all night. That would be a major plus in my book.
We did have the buffet breakfast the next morning which was ok. Eggs, few meats, cereal, breads, etc... The wait staff was good but I started to hear grumblings that they didn't have enough food left as it got closer to the end of the breakfast bar time.
The location is great to Franklin St and the UNC campus.
Overall a nice hotel that didn't disappoint. Was it worth the money to me? I don't really think so but if we had to stay there again for another wedding I think we would.
Indifferent Concierge Service Taints this Quaint Inn
Upon arrival for a three-night stay, I was impressed by the quaintly elegant Carolina Inn. The inn is a beautiful establishment embraced by stately trees and shrubs. It's interior is enhanced with fresh floral arrangements, antique furnishings and gleaming windows. But I found its Concierge Staff a bit too intimidating. I had booked my room a year in advance so that my early request for "a quiet room with large, light-filled window views" might be honored. I guess that didn't work, because the indifferent concierge staff appointed me a cramped room containing two small, dormer-style windows. When I revisited the "stuffy" Concierge Desk, I was not too surprised that I had to plead my case for a room change. The young man, with a demeaner that matched his dark suit, finally agreed to reassign me to another room. My newly appointed room was even more bleak. This room was smaller in size and more dark because it had just one of those unfortunate dormer-style windows. And it was "noiser" due to its location right next to a storage closet being used constantly by the cleaning staff. Needless to say, I had to reacquaint myself with the Concierge Staff Down Below. They could not come up with any other options for me, so it was my suggestion to them that they reappoint the original room back to me. After spending my first three quarters of an hour at The Carolina Inn dragging my luggage around, I was finally able to settle into my "new" room. The Inn's welcome gift (a warm, really tasty chocolate chip cookie), was like sampling a consolation prize for me, even if it was stone cold by then. During my three-night stay, I couldn't help but notice that the Inn's cleaning department and other supporting cast of members were gracious, efficient and thorough. I will stay at The Carolina Inn again, but I'll be sure to telephone the Concierge Service before check-in to reconfirm my room specifications.
The best in town (forget the Sienna, which is about 3 miles away from the heart of Chapel Hilll, and has a weirdly-Vegasy feel about it). Warm chocolate chip cookies when you check in, and a nice, old fashioned southern feel.
Best Location to Franklin Street, Centered on UNC Campus
The room was quaint and very comfortable. The location is the best, one can walk downtown Chapel Hill. The service and attendance by staff was excellent. The blokes in the bar/lounge (Phillip and Chip) were excellent. Everyone extremely polite and respectful.
My one and only complaint is that I could easily hear people in the hall and the music in the room next door.
My top choice
This is my favorite hotel in Chapel Hill. It is a wonderful historical hotel located right on the UNC campus. It is only a couple blocks away from the downtown/Franklin Street area. The rooms and common areas are nicely decorated and the staff is friendly. My only complaint is that there is an industrial cleaner smell in the hallways, but is does not smell that way in the rooms. Odd. Small complaint for such a wonderful hotel. NOTE: This is a popular hotel for wedding receptions. It can be quite noisey if you have a room directly above the reception hall.
I stayed for one night on August 4th. The level of wervice was great. Afternoon tea was very nice and breakfast was wonderful. The restaurant service was very attentive. We walked to dinner from the Inn, town is just 2 blocks away with many restaurants to choose from. The local movie theater is 1 block away, very small and charming. The Inn is in the heart of The Chapel Hill campus.
Perfectly charming and relaxing
I only stayed at the Inn for one night, but I was quite pleased with the service, friendly front desk, as well as cleanliness and peacefulness of the hotel. The location is perfect - right next to the UNC campus. In addition, the town is withing walking distance, and the overall ambience is quite nice and relaxing. If you are looking for some place to relax and unwind, share some romance, or get good rest, this is perfect. I plan to stay there again.
Spring for a suite
Exceptional service with every staff member. The suite was spacious and the turndown chocolates were fantastic. No else has a location so close to Franklin St. The Southern charm was noticable in the furnishings and the history decor hanging on the walls. I would not stay anywhere else if staying in Chapel Hill.
Pretty Inn but so-so room
My husband and I stayed at the Carolina Inn for Valentine's Day. The inn was heavily booked due to a college sporting event so we took the last room available which was a standard room. The public spaces in the inn are very pretty (though not stunning). However, the room was disappointing: it looked no better than a small room you might get at an airport Hilton or Sheraton. Very functional with standard hotel furniture, no pictures on the wall, bland. Also, because of the hotel architecture, the one window in our room was very small (the kind you might find in an attic) and so, consequently, the room was rather dark.
BTW, we paid about $215 for the room. On a bright note, the hotel staff were very accomodating and the hotel restaurant (Crossroads) was absolutely superb! The best in the Triangle area. They also serve a very nice high tea in the lobby with scones and cream. Also, the hotel is in a great location, right around the bend from Franklin Street with all of its shops and restaurants.
TripAdvisor Reviews The Carolina Inn Chapel Hill
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