Carlton Hotel, Autograph Collection
How has this hotel rated in the past?
Historical Traveler Reviews Carlton Hotel, Autograph Collection New York City
Just like a dream!
i stayed from thur.12/18 thru mon.12/22-after i booked my reservation,i found this web site and thought twice if i had made a mistake.well, i am here to tell you that it was the best present i had given myself!!
the place was very clean,friendly,helpful and just as cozy as home.
when,not if i go back to new york i would try the carlton FIRST!! i am sorry others had a bad experience.i cannot say one bad thing of this hotel.MERRY CHRISTMAS CARLTON HOTEL! thank you for a memory of a lifetime.denise.schwaigert
Loved it! Will be back
Yes, the place is under renovation, but the rooms are already done.
Big surprise! Everyone wrote such horrible reviews about this hotel,so I was ready to face the "rude staff"...etc.. In sipte of all I heard, I had a great experience. Everyone was friendly and helpful.Our room was neat, the sheets and towels were crispy, and the bathroom all marble.
The cost is $130! per night and it's worth every penny!
They also have room service and door-man who helps w/your luggage or to catch a cab. They even help you finding your way in NYC.
Rooms are nice. Staff? Not so much.
Stayed Nov 21-23. I booked two standard rooms which were advertised as having 1 Queen bed or 2 twins though an online agency. However the bed type, as to be expected, was not the same as listed in the online description online. They gave us one room with one double bed and made us pay to upgrade to a room with 2 doubles because they said they didn't have any rooms with tiwns. I work for the very online agency that I booked the rooms through, and can tell you that the hotel themselves provide the information which is posted on websites for major .com travel companies. The hotel rooms (incl bathrooms) were simple and tastefully decorated with brand new comforters. It's a decent and quiet location, about 5 blocks from the Empire State Building and 6 from Macy's, and there's easy access to the subway. All in all it's fair because the rates are very reasonable for NYC, the rooms are nice, but the service is not so hot. If you want a purely positive experience with excellent customer service, stay at a 4 star or pay a lot more for a 3 star. I'll take the inexpensive rates myself.
Rude Manager/They Scammed My Husband!!!!
My husband stayed at this hotel while undergoing tests at a nearby hospital. When he checked out of the hotel, there were numerous mysterious extra charges for phone calls made from the room. The manager, an exceptionally rude man, refused to take the charges off even after testing the numbers, which turned out to be fax and computer modem numbers. The condescending manager did not care that my husband, was at the hospital during the hours that calls were made, nor was he swayed by the fact that my husband does not even own a laptop and clearly did not bring a fax machine to the hotel. He simply would not respond to logic. His attitude, shared by the Carlton staff generally, was tough luck, we have your credit card number.
A FEW PROBLEMS
When we checked in price they tried to charge was much higher then agreed price given by central reservations. After about 1 15 minute heated conversation they only gave in because I was staying six nights.
Pop machine and ice machine difficult and inconvient to finds. Promised daily paper and coffee , got 2 papers in six days and they never had coffe available. Under construction (which I read about before booking) but never expected Jack Hammers at 7- 8 AM. Room was howver very nice.
Rude help/tiny room/free is to expensive
Hotel is under construction. When my wife and I arrived at the hotel(? ), got out of the taxi l,there was no doorman in sight.There are two level of steps to get to the front desk. A so called doorman watched as I carried two heavey pieces of luggage up the steps. I asked where the restrooms were and was informed there were not any in the lobby. and none we could use. From then on it went down hill. The hotel personnel were rude and really didn't care. Worst experience I have ever had in any hotel in the world.
They neglect to mention that the hotel is under construction. There was no offer of help with baggage at check in. The actual room was markedly different from the photo on their site. It was tiny, a shoebox, but clean and had all the amenities needed for a one night stay.
Left Bank on Madison Avenue
'Just returned a few days ago direct from a 4-night stay at The Carlton.Well, here's the scoop:To get your ice bucket filled, you'll have to take it down to the lobby and do it yourself. There are NO lids to their ice buckets.The window shades only go one way, and do NOT return: down.Be prepared to check on the daily cleaning, or not, of your bathroom, including the toilet.Be prepared for at least one entire light outlet to go dead entirely.Expect to ask for the following, as they are NOT provided except upon demand: a clock radio, AND the traditional door handle "service-no-service" hanger.TV reception is poor; channel section is okay.There are NO "frette sheets" per their online advertising. As my companion put it: "Yes, they have 'Fred-sheets; Fred sleeps in the sheets."One has to forego some things when an establishment is undergoing construction, I guess . . . . Lying and deceiving, and fraudulent advertising are NOT ones I go along with for ANY reason . . . !!!!Good luck in raising the help on the phone after 10 PM . . .The good news about the place???The beds, the mattresses, and the towels: simply the best ever!!!!With such super perfect mattresses and towels, I was willing to overlook "Fred's sheets!"TV channel 29 was VERY interesting, and free, too!
Stayed at the Carlton on Madison last November. It was undergoing some renovation works.The lobby is small but clean, lifts are slow and in desperate need of replacement - may be done by now? The room was great - recently refurbished, was clean with a big comfortable bed, all the facilities and everything worked. Hotel is in a good location, just around the corner from the Empire State building. It's fairly quiet for sleeping. Staff were nice enough but there was a problem after the stay - even though I had a voucher for my stay, they still charged my credit card - eventually sorted out with the people I booked with.
Getting better all the time
This is a solid three star plus. Rooms are newly renovated. Lobby/restaurant/etc under renovations though. Will be a great place when done.
TripAdvisor Reviews Carlton Hotel, Autograph Collection New York City
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