Historical Traveler Reviews of The Capital Hilton Washington DC
Bad service, poor location, stinky smells
from orangekitty
Would not recommend this hotel if you have a choice. For one, the staff here was not really friendly. Check-in was slow and inefficient. Room service took over one hour to arrive with limited menu choices. Their so-called "quick" breakfast service has three selections, what a joke!
Contrary to what is stated in other reviews, the location here is also not really all that convenient to the sights in DC as it's a two long block walk to the Metro. Beggars galore during late hours in this area so I felt very uncomfortable walking around at night, although it's perfectly fine during the day. Supposedly near the white house but there is construction going on so the view of the white house from the back is awful, and you have to walk around sidestreets to get to the national mall, giving you aching feet by the time you arrive. No views in the room whatsoever as the layout faces other rooms. Normally I would have no problem with this, but there were no curtain that closed!
You could clearly see other rooms across the way during evening hours.
I'm not sure what the deal is with this, can they not afford to install some curtains? Or perhaps some kind of national security espionage colaboration is going on ? Regardless of the case, you aren't going to be able to sleep once it's past sunrise. If it's not the sun waking you up, it will be the jack hammering of nearby construction projects that shook the room. Speaking of the room, the bathroom was the smallest I'd ever seen in my life of hotel stays Door could not close while you sit on the toilet! Soundproofing is poor, I could hear other people's TVs during night, plus outside soundproofing was awful as well, albeit not entirely within the hotel's fault. You see, apparently sirens in DC are allowed to be turned on nonstop full blast even at 3am. I don't know how residents can live with such noise pollution. If that's not enough insult , we were greeted with the stench of feces in the hotel lobby one evening. No idea what that was about, but it was just awful and out of league for a 4* hotel. So if you're planning a trip for sightseeing to DC, skip this hotel at all costs!
Read the owner's response
Owner's Reponse
The review of the guest from Honolulu was very disappointing. We take our guests comments very seriously and have investigated, as best we can, the concerns raised in the review.The service issues are difficult to follow up on with having the guests name and date of arrival. We are concerned about the speed of check in and room service and do have systems in place to monitor our performance in these areas.Relative to the construction, there is an office building under construction across the street. The demolition phase of the construction is complete. We do not anticipate any further inconvenience to guests.In regard to our location, many of guests think that is our biggest strength. Two metro stops, The White House, National Geographic and many restaurants and shops are all within a several block walk. My best suggestion would be for guests to use our concierge services to help in better acquainting them with the city.We have no specific knowledge of any odor issue and can only speculate that it was brought in from the outside when the landscaping company used chemicals or applied new mulch for our planting beds.I invite the guest to contact me directly as I would like to speak to them more in detail about their experiences. We truly want all our guests to enjoy their visit and return often to The Capital Hilton.
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An excellent hotel
from wtmarks
I spent a weekend at the Capial Hilton in early February and thoroughly enjoyed the stay. The room immaculate and large by Washington standards. The Staff was quite helpful in arranging theater tickets and a massage at the hotel spa. I would highly recommend this hotel - especially at the weekend rate.
Good value, customer service not great
from A TripAdvisor Member
I have stayed at this hotel twice now in the last several months. Each time I received a great price on the room. Once by using Hotwire, the other time by calling direct and asking them to match a similar net price.
The first visit I was forced to wait for half an hour for my room, which should have been ready. I thought I should have been compensated or at least apologized to.
The fitness center is an additional charge, unlimited valet parking is $25 a night, there is no continental breakfast, and the hotel staff are slow to deal with requests. However, the accomodations are otherwise 3 and 1/2 stars, adequate and convientently placed in DC. (Extremely close to the White House, fine dining options, safe area, etc.)
Bottowm line: Good value, not great service, wonderful location.
Great Location
from ljinbs
I got a great deal at the Capital Hilton through Priceline ($79 a night). The hotel is obviously a little older but was still very nice and clean. The lack of privacy curtains was disappointing though. The hotel is very centrally located with access to the metro. And if you want to stay inside, Fran O'Brien's is a nice friendly bar with good food aplenty. The staff made this lone traveler feel very comfortable. Watch out for the parking fees though. It adds $26 per night to your bill! Otherwise, I would definitely recommend it.
Good Value Hotel
from A TripAdvisor Member
I stayed at the Capital Hilton for 4 nights in August and was initally disappointed with my room. I booked a standard room and the room was very small. I requested an upgrade- to a king size bed and was accomodated. The king size room was much nicer, with a small sofa and sitting area. The hotel is a little outdated. The elevators are slow.
Only real complaint is that there are no curtains in the rooms that close. Woke up at the crack of dawn each morning. Must agree with other reviews that the location is great.
Great Location
from A TripAdvisor Member
I had to book a last-minute hotel for a friend's wedding, and found the Capital Hilton ($67 per night) through hotwire. Great deal for a superb location! It's a few blocks north of the White House, and allows easy access to the sights as well as the Dupont Circle restaurants.
My room was an incredible deal for only $67: very clean and comfortable but the fixtures seemed a little worn. Service there was OK but nothing spectacular. The $25 valet service (unlimited in-and-out privileges for 24 hours) was convenient, especially on Friday and Sat. nights when street parking was tough to find.
The fitness center was spacious. I avoided the $12 charge by using a Silver Honors card.
Location Great--Service Average
from A TripAdvisor Member
My husband and I are Hilton Honors members, so when my two girlfriends suggested a trip into DC for April of 2003, this was my first choice for a hotel. Most of my stays at Hilton properties are in New York City and I stupidly assumed that the great service that NYC provides is mirrored at all of their properties. Not so. My two girlfriends thought it would be fun to share a room since we only see each other a couple of times a year. I agreed and booked a deluxe room with two double beds for our 3 day stay. I was a Silver customer when we checked in( have since upgraded to Gold) and when I collected the room keys and asked if the room was ready, I was curtly told "no". I was also rudely informed by the check-in clerk that the complimentary use of the fitness center ( for Silver and higher members) was only good for me and not the other two guests. I was also informed that the "Bounceback Weekend" package that I booked so we would have breakfast included in the price was only good for two of the guests in the room. I clearly explained that I added all three guests in the reservation and that the promo clearly did not mention a limit to guests per room. Bottom line, neither she nor the Manager felt the desire to make us happy customers. On the positive side, the hotel is in walking distance of most major attractions and some really great restaurants. My suggestion for dining would be Schulers Steak House at the Wyndam Hotel and Legal Seafood.
Both are just a few blocks away.
Great location
from 19243
This hotel is in a great location. Plenty of dining options in the area. 3 separate METRO stations within a 2 block radius. The room was very spacious & clean. The bathroom was small but adequate. Room lacked black out curtains but we were never awaken by the sunlight. I hope I can find another deal like this next time we visit DC. ($60/night)
Fitness center a bit of a rip-off
from A TripAdvisor Member
This was a good hotel - not a great one in my opinion. After our checking in, we found our room to be dirty and cramped with no view. It looked to have been a closet made into a room. We complained to the front desk (very accomodating) and were moved to a very nice room on another floor with a clean smell and wonderful view of the city. Our only other problem was the fitness center. There was a 12 dollar charge per guest per use. This meant handing over $25 including a tip for the towel boy to use the treadmill for 30 minutes. Would I stay here again?
Probably, if only for being walking distance to the Metro.
Great Hotel!
from A TripAdvisor Member
I have stayed at the Capitol Hilton a number of times, and I didn't appreciate just how nice it is until I stayed at its sister hotel, the Washington Towers Hilton. Although both are clean and have wonderful staff, the Capitol Hilton's room service food is incredible, the room was a suite, not bad for under $150, and the location was great. Close to NW DC's restaurants and shops, and only a couple of blocks from the Metro.