The Bryant Park Hotel New York City

I've stayed here a couple of times, and decided to never go back again.

One bad experience was ok with me, two... a bit too much, specially when their rate isn't exactly cheap. The hotel itself is not bad. Has a popular bar, and it's in a central and decent location, although at night there is not a good selection of restaurants within walking distance. The rooms are clean and the bathroom is huge. If you are lucky, you will get a window view of the park, otherwise a view of the roof/wall of the next door buildings.

Service is the issue. On my last stay, when I went to check out at the counter, I was unable to do so because they couldn't find my name anywhere in the system. The room that I was given, apparently was under a different person's name in the computer system. I was unable to get a receipt showing the charges of my stay. Later in the day, they emailed me the receipt, and I didn't mind the incident at all. But a couple days later, when I checked my credit card bill, an additional small charge appeared in my card. I called the hotel to find out what the charge was for, and after some research, was told that it was a charge made by the restaurant/food facilities and that I would have to call them myself to find out since they are a separate dept/business. I was angered by the hassle, not only did I NOT consume anything from their facilities, but had to place calls to find out from a second party what the charges were for, when my credit card was billed under the "bryant park hotel". The manager realized I was angered, and offered to place the call directly to the restaurant. She called back immediately to inform me that it was a charge made for the mini bar which I had not consumed so they eventually credited back to my card.

Incident #2, staff accountant that I was told to call to get assitance of another billing issue promised to get back to me with an answer within a day. Never called back with a resolution, I had to call him several times until I finally got an answer after waiting 2 weeks for it. He apperantly "forgot" to call back.

On the weekend of March the 12th my boyfriend took me to new york for my birthday. He didn't tell me that we were staying @ the Bryant Park Hotel because he wanted it to be a surprised. When we pulled in front of this elegantley looking hotel I was quite surprised. I thought wow this is really going to be a great birthday weekend. When we stepped into the hotel lobby I thought it looked so art deco with all of the red interior designs and sleek looking furniture. The front desk manager named Victor was really nice and helpful when he was checking us in to our room. When we got to our room which was on the third floor I was totally shocked to see how little our room was. After sitting in the room for about an hour my boyfriend decided that we were going to check into another hotel because this hotel room was entirely to small.

So, before he called another hotel I called down stairs and explained how we were here to celebrate my birthday weekend. The manager found another room and told us we could check it out to see if we liked that room better. This room was on the 19th floor, it had a balcony which had a great view and a separate shower and tub. The room was so amazing and I thought that the room we had @ the marriott marquis was grand but this suite far surpassed my expectation it was at least 600 sq ft.

(pretty big for new york standards). The manager also gave us free drink passes for the bar that is in the hotel which seemed to have it going on. Over all is was a great weekend with a fabulous room.

PRO: FRIENDLY AND HELPFUL STAFF CON: ROOM ARE VERY SMALL

We have just returned from a fantastic stay in NYC. The Bryant Park is a stunning hotel - our suite was superbly appointed and had great views over the park. The staff were all genuinely friendly and helpful. The hotel is also superbly located in Midtown - take a few steps from the hotel and you can see the Chrysler building, the Empire State and, of course, the hotel itself which is a landmark building in its own right.

We will return!

Excellent! From the bellhop to the chamber maid, all members of the Bryant Park team ensure that your stay is remarkable. We had a great suite overlooking the park (huge for NYC standards). Make sure to check out Pipino, the hair salon on the 5th floor. Highly recommended!

We stayed at here Columbus Day weekend 2003. We arrived at check-in time and were told our room was not ready..So we got lost for an hour..

Came Back and our room STILL was not ready. NOW I'm a little steamed.

We had concert tickets and dinner reservations at 6:00. I would have liked to enjoy the room a little more before we went out.

We were offered drinks in the bar and a bottle of wine for our room..went to the bar..and paid for our drinks(4 beers $34.00). The bottle of wine never materialized either.

We finally checked in about 4:45..Awesome room..Corner queen suite..fabulous bathroom..Huge windows..No fault with the room.It was gorgeous.

In the morning, we called for our car..had ben told it would take a half hour to retreive from valet parking. One hour and 15 moinutes later, we finally got the car.

Everyone was very nice..but we stay in NY about once a month..At a less expensive hotel. We are always in our room at check in time..and have never had to wait longer than 30 minutes for our car.

We pass the Bryant Park on the way to our nice but less expensive hotel whenever we stay in NY and decided to splurge this once..We will not splurge again..It's too bad we won't stay there again because I loved the room but it was not worth the hassle.

The rooms are fantastic, ooze luxury without a hint of chintz and there are Molton Brown toiletries in the bathroom. Extremely comfortable beds and pillows. Check with reception to see if they're putting a block on your credit card though. I stayed on business and so the room was paid by a corporation, yet still the full room charge , some $300, was "blocked" on my credit card until the day after I left. I only discovered this when my card was declined in a store!Also, no mirrors in the lifts, so do your final check before you leave your room!

We spent 3 very chill nights in November 2003. The hotel is small enough to offer great personal service but buzzing enough to have atmosphere. We had a superior room with a great bathroom - the tub was enormous. The room had lots of small thoughful extras (like an umbrella) The 2 best things - The bedding- the most comfortable sheets, blankets and pillows ensured a wonderful nights sleep, and the Cellar bar, where the music, cocktails and atmosphere were lots of fun. For a couple looking to be right in mid town Manhattan you can't go wrong with this, it is peaceful and relaxing after a hectic day sight seeing.

The Bryant Park is a great hotel. Very lavish amentaties and a great Staff. I would recomend it to everyone.

Our room had a lovely view of the park and a very luxurious bathroom - seperate shower and tub, but the decor of the room didn't thrill me. It was very modern and minimalist, a little too minimalist - nothing on the walls, tiny couch, there was even a spot on the rug. The bed was very comfy though. I had read that they had butlers on every floor, but I couldn't even get a vase when I asked for one.

Stayed in the Bryant Park Hotel for 5 nights in late March and had a

great time. Have stayed in numerous other hotels but this was the best

so far. We arrived early and checked out late, none of which was a

problem. Hotel is on 40th between 5th and 6th. its a block down and two

across from Times Square and about 6 blocks east of Macys. Location was

great and the hotel overlooks a small park so noise is not a problem

even on the busiest of nights. We had a deluxw queen room on a corner

of the building which was at least 350 if not 400 sq ft, big by NY

standards. Bathroom was huge with a double bath and separate walk in

shower. Hotel lobby and elevators are all covered in red leather and

decor is quite modern without being too minimalistic. Cashmere bed

throws are a nice touch. Free cocktails upon arrrival and a great

restauarant in Ilo. Stay there or drop in for a rasmopolitian !