What a Great Hotel!

I have stayed at the Brown a number of times over the past 2 years. Service is consistantly top notch. The staff are among the friendliest I have ever encountered. They all stop to greet guests as we walk through the hotel.

They recently renovated the sleeping rooms and lobby. They did a great job. The beds are more comfortable than mine at home. The new furniture feels like home, not the standard commercial pieces you see in most hotels.

Love the free high speed wireless internet.

Best hotel of all my travels. Highly recommend.

A Lovely Classical Hotel

A lovely old hotel in downtown Louisville, convenient to shopping and attractions. The service was GREAT and the free shuttle to and from the airport and to downtown areas (I think they said anywhere within a mile) was delightful. Food and service were good in the casual restauarant.

What Brown can do for you....

We spent a Saturday night here in September and loved it. The lobby is gorgeous without a doubt. We took a minute to let the 80 years of history soak in before checking in. The front-desk lady was more than friendly and happy to direct us to where we trying to get. The room was spacious and comfortable, the bed itself very comfortable.

The bathroom was very large with huge windows letting in a ton of natural light. Located only a few blocks away from 4th Street, we walked over to the Hard Rock Cafe for dinner.

Anyone looking for a nice hotel at a good value or a place that steps you back in time a little bit , the Brown should be a good place for you.

Fabulous stay

We stayed at the Brown for one night in August and had a fabulous time. The lobby was beautiful, although the front desk was a little hard to find (on the second level), but our room was the most impressive of all. We were given a corner room, queen size bed, and the carpet was obviously brand new. The bathroom really impressed me. It was huge! The toiletries were delicious-smelling Caswell-Massey almond and aloe. The bed was very comfy, with a fluffy down matress pad. I was sad that we were only there for one night. I will definitely return.

OK if you're going to the theatre

Stayed at the Brown the night of 5/19/04 because my mother and I were going to see the Moody Blues at the nearby Brown Threatre.

The building, especially the lobby, is beautiful and I highly recommend the restaurants. The staff is friendsly... It is right around the corner from the theatre so it is VERY convenient and you don't have to worry about parking.

HOWEVER I will say that the rooms were so-so. We stayed on the more expensive club level - you need your room key to activate the elevator to get to those floors. The room was bigger, had a great view and the furniture was pretty new BUT if it wasn't for the down matress pads the beds would have been unbearable. Also, I don't think the carpeting in the room has been cleaned since 1973. My socks were black on the bottoms from walking around the room for a bit. It reminded me of some of the older/cheaper hotels in Vegas.

I'd probably stay there again if I was going to the theatre BUT other than that, I wouldn't recommend it to anyone.

Overall Pleasant Stay

Stayed at the Brown for one night in April 2004. Overall, I enjoyed my experience mostly because ot the unique setting. Old-fasioned, historic hotel with beautiful lobby etc. Rooms were large, but you could "feel" the age of the hotel in the bathroom. Free wireless internet access throughout the hotel worked perfect and was convenient. Dinner at the casual restaurant was excellent as was the breakfast in the cafe. Free airport shuttle was great too.

Complaints include:

1. A clogged bat drain that caused water to backup around ankles during shower.

2. A toilet that ran often.

3. Hotel staff assigned another person to same room. After realizing their mistake, they canceled out his electronic entry key AND mine. Could not get back into room in morning after breakfast. No real apology from the front desk.

Still, I enjoyed my one night. Had my stay been for multiple nights I may have been less satisfied if various complaints were not handled properly.

The best

Highly reccommend the concierage level. Food spectacular-seating tough to get during derby tho. Room service is wonderful. They took care of me like I was somebody-and believe me there were some movie people they had to tend to-but They got me seated across the street for the Pegasus parade. Made sure I had an early edition of the race paper-tho I never ordered it-sent my lost purse to me in the mail-rushed to the airport for me- Hey- They were #1Sorry about any bad stories you read- must have had employees out sick-cuz they are classy Beautiful place-lot of history and the best beds!!!! Don't miss it-Linda Lencioni

Loved it!

I stayed in one of the suites at the Brown Hotel while visiting for the Kentucky Derby. It was a wonderful experience, I loved every minute of it. The staff was wonderful, they even specially oredered meals for me and brought them to my room. It was definately classy!

Bad service

Went in after the David Copperfield show for some desserts and after dinner drinks.They couldn't have cared less that we were there.Put us on a wait for desserts with plenty of open tables in view.Obviously understaffed.We had been looking forward to it.They really gave us a bad feeling and we left.

Hated the brown

we have stayed at the brown several times. all the other times were exceptional. this time was a disaster. room mixups two nights in a row. room service was never right. we were laughed at with our truck and made to feel inferior at the desk. not a good stay.