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TravelPod Member ReviewsBenson Hotel Portland
It seems to me that when you make a reservation at a well established hotel, the reservation agent would alert you to the fact that the hotel is under renovation. A lack and a lass (one of my boy friends favorite sayings), they did not.
The location of the Benson which is in the downtown area is perfect and in easy walking distance to many of the fun things one would want to do when visiting Portland.
Walking into the lobby, my boy friend exclaimed "this is perfect, it is just like I love hotel lobbies to be, dark woods and stately..."can we have this feeling in our future place?". A stately and historic hotel lobby it is!
The young woman at the front desk who checked us in was very sweet and friendly as she informed us that the hotel was under renovation and that she would be putting us on one of the higher floors to avoid hearing the noise during construction hours. I did not feel too concerned.
The noise was not the issue.
We were given a standard king bed room which upon entering did not thrill me nor disappoint me too much. It felt like a typical older type of interior in a historic building. One small window in the right corner did not allow much sun light in.
After driving from the airport I needed to use the bathroom. It was one of the smallest bathrooms I have ever had in a hotel. Upon closing the door which I had to get out of the way of to shut because it was squeezed tightly between the shower and a small stub wall, the thick over sized rug, which barely fit into the space and overlapped the toilet, bunched up into a tangled mess that I had to step over because the door did not swing over it. After I smoothed the rug out and sat down, I looked around. I could see that some of the elements seemed new and upgraded. The shower walls, plumbing fixtures, flooring and vanity were clearly upgraded. They were done in a pleasant "faux" Calcutta white marble so popular in today's interiors. (I am an interior designer by trade).
What I did not see was any place to put your used and wet towels once you showered nor a place for two people to store their toiletries. It was almost too small for one person, let alone two that may want to get ready at the same time. It felt claustrophobic to my boyfriend.
When we went to change our clothes to go out there was not a full length mirror any where. I checked all of the usual places where one might be.
On our way out the door we casually decided to stop by the receptionist to ask why the bathroom was so ill equipped. She looked up our room number and told us it was because we were given a room that was partially remodeled. From the perplexed expressions on our faces, she admitted that she thought it odd to have rooms given out for use without the usual standard amenities one would expect in a nice four star hotel.
Without our having to prompt her, she took it upon herself to look at her inventory of rooms. She told us she could not upgrade us that night but she could the following night for our last two nights to a junior suite. We were very happy to accept!
When we changed rooms we were pleasantly pleased to walk into a nice large, bright corner room with windows on two sides, one displaying a beautiful view of Mount Hood just across from the bed wall.
Upon entering the bathroom, I could enter without navigating around the door nor bunching up the area rug. It was a better configuration but still very small and only big enough for one person. A lack and a lass, it still was missing all the items as the other bath we had been in. Again, why would they give out a room without the amenities needed? Another question would be, why wouldn't a junior suite have a large enough bathroom for two people?
Sadly, the next time I travel to Portland, which I look forward to visiting again soon, I will try another hotel.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Benson Hotel Portland
Lobby & restaurants are great, but I really have to say that rooms do NOT live up to those standards.
Room was very small, extremely dark and surely could need a refurbishing. View to deteriorated inner court was probably the worst ever and there was extensive noise from airconditioning system. Suites probably are much better, but I would not recommend my room to anybody.
Luckily I was on business trip, so I didn't have to pay for that myself...
In other words, a nice place to eat or drink, but please sleep at another hotel.
The best hotel ever !
The staff was very friendly, and this hotel is really luxous... our room was on the last level so we had an awesome view of portland... i would recommand this hotel to everybody !
Perfect place to stay
This was our anniversary weekend. We had a very enjoyable time. The hotel staff were pleasant, location was nice - we walked most everywhere.
You MUST stay here!
This place is the most beautiful hotel I have stayed in for a long time. We were tired and sleepy from our long drive, but woke right up as we entered the lobby! This place was hopping - looked like the place to be with live music and a bar with couches to sit in and chandeliers all over the place - it was comfy and elegant at the same time. We put our things upstairs and went back down to enjoy the entertainment. It was so fun!
Pictures are deceiving
I booked my stay through priceline and boy did I feel ripped off! What I thought was a great deal ended up a loss. First of all, once you leave the comforts and designs of the lobby it turns into a motel. The rooms are very very small and the bed coverings are old and worn down along with the curtains. If it wasn't for the great customer service that the hotel provided, I would have been completely dissatisfied.
This hotel doesn't deserve to be rated a 4 star Hotel...Buyer Beware!
CAUTION!!!! Customer service=00
Our stay was nice, especially considering that it was a free weekend that we had won through a raffle/charity benefit. However, I would not recommend the use of their valet service as thye following occurred: 1. Our vehicle was stolen from their "secure" parking area 2. When we asked about recompense or assistance we were told it "was not their problem". 3. When video surveillance tapes were reviewed, it was apparent that our vehicle was used to ram a gate open for the parking area. We have never been treated in such a callous, bellilcose and irresponsible manner. We were treated with disregard by both the staff and our questions were "poo-poohed" off as not being important. Our "free" stay has cost us over $1,000 and innumerable hours, not to mention the mental anguish and resultant hassles that the noncooperation of the staff and management has caused me and my wife. We advise that travelers think twice before staying at an expensive hotel that allows and seems to condone theft and has NO concept of customer assistance/service.
A pleasant surprise
My husband and I were not expecting much after reading such negative reviews. We were pleased to find an ample, elegant and clean room. The staff was very helpful, the location excellent, and of course the lobby is opulant. It appears that the room size varies greatly. If possible, I would try to get one of the larger rooms in the older section of the Hotel. I would also try to get a better price than listed (we booked through Beatty Realty in Potland).
We stayed at the Benson Hotel in Portland. Orignially we were only going to spend one night there, but ended up spending three because it was such a pleasure. Even our dog was treated well!It reminded me of Europe. I would highly recommend it to anyone that needs to be near downtown Portland.
A tired hotel
The hotel lobby is beautiful as advertised, but past the entry, this is one tired hotel. The refurbishing needed by the rooms is only surpassed by that desperately required by the floor hallways. Have a drink, but stay elsewhere....
The lobby bar is absolutely wonderful, and the restaurants are the best in town. The fitness center is disappointing, and the associated gym (2 blocks away, $10/person) is a total rip-off. But, all of this would've been just fine if the beds hadn't been the worst I've slept on in years!! Seriously, worst than the cheapest motel. We booked our trip thru Expedia--at the exact same rate the hotel was offering thru their website--and I think they must've given us the worst room in the entire hotel. Buyer beware.
TripAdvisor Reviews Benson Hotel Portland
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