Oh well...

Lobby & restaurants are great, but I really have to say that rooms do NOT live up to those standards.

Room was very small, extremely dark and surely could need a refurbishing. View to deteriorated inner court was probably the worst ever and there was extensive noise from airconditioning system. Suites probably are much better, but I would not recommend my room to anybody.

Luckily I was on business trip, so I didn't have to pay for that myself...

In other words, a nice place to eat or drink, but please sleep at another hotel.

The best hotel ever !

The staff was very friendly, and this hotel is really luxous... our room was on the last level so we had an awesome view of portland... i would recommand this hotel to everybody !

Perfect place to stay

This was our anniversary weekend. We had a very enjoyable time. The hotel staff were pleasant, location was nice - we walked most everywhere.

You MUST stay here!

This place is the most beautiful hotel I have stayed in for a long time. We were tired and sleepy from our long drive, but woke right up as we entered the lobby! This place was hopping - looked like the place to be with live music and a bar with couches to sit in and chandeliers all over the place - it was comfy and elegant at the same time. We put our things upstairs and went back down to enjoy the entertainment. It was so fun!

Pictures are deceiving

I booked my stay through priceline and boy did I feel ripped off! What I thought was a great deal ended up a loss. First of all, once you leave the comforts and designs of the lobby it turns into a motel. The rooms are very very small and the bed coverings are old and worn down along with the curtains. If it wasn't for the great customer service that the hotel provided, I would have been completely dissatisfied.

This hotel doesn't deserve to be rated a 4 star Hotel...Buyer Beware!

CAUTION!!!! Customer service=00

Our stay was nice, especially considering that it was a free weekend that we had won through a raffle/charity benefit. However, I would not recommend the use of their valet service as thye following occurred: 1. Our vehicle was stolen from their "secure" parking area 2. When we asked about recompense or assistance we were told it "was not their problem". 3. When video surveillance tapes were reviewed, it was apparent that our vehicle was used to ram a gate open for the parking area. We have never been treated in such a callous, bellilcose and irresponsible manner. We were treated with disregard by both the staff and our questions were "poo-poohed" off as not being important. Our "free" stay has cost us over $1,000 and innumerable hours, not to mention the mental anguish and resultant hassles that the noncooperation of the staff and management has caused me and my wife. We advise that travelers think twice before staying at an expensive hotel that allows and seems to condone theft and has NO concept of customer assistance/service.

A pleasant surprise

My husband and I were not expecting much after reading such negative reviews. We were pleased to find an ample, elegant and clean room. The staff was very helpful, the location excellent, and of course the lobby is opulant. It appears that the room size varies greatly. If possible, I would try to get one of the larger rooms in the older section of the Hotel. I would also try to get a better price than listed (we booked through Beatty Realty in Potland).

Total Retreat

We stayed at the Benson Hotel in Portland. Orignially we were only going to spend one night there, but ended up spending three because it was such a pleasure. Even our dog was treated well!It reminded me of Europe. I would highly recommend it to anyone that needs to be near downtown Portland.

A tired hotel

The hotel lobby is beautiful as advertised, but past the entry, this is one tired hotel. The refurbishing needed by the rooms is only surpassed by that desperately required by the floor hallways. Have a drink, but stay elsewhere....

So-so

The lobby bar is absolutely wonderful, and the restaurants are the best in town. The fitness center is disappointing, and the associated gym (2 blocks away, $10/person) is a total rip-off. But, all of this would've been just fine if the beds hadn't been the worst I've slept on in years!! Seriously, worst than the cheapest motel. We booked our trip thru Expedia--at the exact same rate the hotel was offering thru their website--and I think they must've given us the worst room in the entire hotel. Buyer beware.