Benson Hotel

Address: 309 Southwest Broadway, Portland, Oregon, 97205-3794, United States | 4 star hotel
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This 4 star hotel, located in the Neighbors West - Northwest area of Portland, is near Living Room Theater, Tugboat Brewpub, Oregon Wines on Broadway, and U.S. Bancorp Tower.
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          • Restaurant
          • Fitness/Health center
          • Bar/lounge


          • Wheelchair accessibility
          • Pets allowed


          • Suites


          • Shuttle bus service
          • Room service
          • Business Services

          TravelPod Member ReviewsBenson Hotel Portland

          Reviewed by christinehb

          A Hotel under Renovation

          Reviewed May 2, 2016
          by (1 review) , United States Flag of United States

          It seems to me that when you make a reservation at a well established hotel, the reservation agent would alert you to the fact that the hotel is under renovation. A lack and a lass (one of my boy friends favorite sayings), they did not.

          The location of the Benson which is in the downtown area is perfect and in easy walking distance to many of the fun things one would want to do when visiting Portland.

          Walking into the lobby, my boy friend exclaimed "this is perfect, it is just like I love hotel lobbies to be, dark woods and stately..."can we have this feeling in our future place?". A stately and historic hotel lobby it is!

          The young woman at the front desk who checked us in was very sweet and friendly as she informed us that the hotel was under renovation and that she would be putting us on one of the higher floors to avoid hearing the noise during construction hours. I did not feel too concerned.

          The noise was not the issue.

          We were given a standard king bed room which upon entering did not thrill me nor disappoint me too much. It felt like a typical older type of interior in a historic building. One small window in the right corner did not allow much sun light in.

          After driving from the airport I needed to use the bathroom. It was one of the smallest bathrooms I have ever had in a hotel. Upon closing the door which I had to get out of the way of to shut because it was squeezed tightly between the shower and a small stub wall, the thick over sized rug, which barely fit into the space and overlapped the toilet, bunched up into a tangled mess that I had to step over because the door did not swing over it. After I smoothed the rug out and sat down, I looked around. I could see that some of the elements seemed new and upgraded. The shower walls, plumbing fixtures, flooring and vanity were clearly upgraded. They were done in a pleasant "faux" Calcutta white marble so popular in today's interiors. (I am an interior designer by trade).

          What I did not see was any place to put your used and wet towels once you showered nor a place for two people to store their toiletries. It was almost too small for one person, let alone two that may want to get ready at the same time. It felt claustrophobic to my boyfriend.

          When we went to change our clothes to go out there was not a full length mirror any where. I checked all of the usual places where one might be.

          On our way out the door we casually decided to stop by the receptionist to ask why the bathroom was so ill equipped. She looked up our room number and told us it was because we were given a room that was partially remodeled. From the perplexed expressions on our faces, she admitted that she thought it odd to have rooms given out for use without the usual standard amenities one would expect in a nice four star hotel.

          Without our having to prompt her, she took it upon herself to look at her inventory of rooms. She told us she could not upgrade us that night but she could the following night for our last two nights to a junior suite. We were very happy to accept!

          When we changed rooms we were pleasantly pleased to walk into a nice large, bright corner room with windows on two sides, one displaying a beautiful view of Mount Hood just across from the bed wall.

          Upon entering the bathroom, I could enter without navigating around the door nor bunching up the area rug. It was a better configuration but still very small and only big enough for one person. A lack and a lass, it still was missing all the items as the other bath we had been in. Again, why would they give out a room without the amenities needed? Another question would be, why wouldn't a junior suite have a large enough bathroom for two people?

          Sadly, the next time I travel to Portland, which I look forward to visiting again soon, I will try another hotel.

          This review is the subjective opinion of a TravelPod member and not of

          TripAdvisor Reviews Benson Hotel Portland

          4.00 of 5 stars Excellent

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