Athenaeum Hotel & Apartments
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Historical Traveler Reviews Athenaeum Hotel & Apartments London
In heaven kids at the Athenaeum
We arrived at the hotel and were received by a very friendly staff. The room was very clean and the towels were soft and warm! The bed was firm and impecable.They were so attentive to our kid they gave him a red double decker bus toy in our check in day and a teddy bear "Arthur"and every single night he will received a cold glass of milk and delicious cookies! compliments from the house. Every morning they will have a platter of red apples at the lobby and bottles of water for their guests. We were treated like kings! I trully recomend this hotel plus it is very well situated.
Worth every penny
Having arrived back at Heathrow after a very hot dirty safari holiday with a rucksack on our back we had decided to book ahead for a couple of luxury nights in London. After picking up a superb deal for a 4 night stay over Mayday, we expected to be turned away arriving dirty, unshaven and possibly a little bit smelly. Not a bit of it. The doorman and receptionist could not have been more helpful. We were a couple of hours early for check in but that was no problem. The doorman made sure our bags were safe and we were shown through to the plush lounge for early afternoon tea in our shorts and T-shirts! on checking in beautiful comfortable room in probably one of the best locations in London. Next time we are in London we will not even bother checking out any other hotel. We will return here from now on.
Save Your Money!
The Athenaeum is supposedly a 5 Star hotel, however, we have had a better standard of service from 3 and 4 star hotels in London. We booked with the hotel for a 2 night stay in a standard room. The room actually turned out to be so small there was only just room for the bed, and the bath was made for midgets. We had to pay to be upgraded to a Park View Room, which was better, but the bathroom was still tiny. The television didn't work during our stay and despite several compliants they claimed no knowledge of it when we checked out. The bed had some nasty looking stains on the bedspread and long dark hairs over the towels - which weren't ours! Our other requests also had to be chased up several times before anything arrived at our room. The breakfast is a joke - ?13.00 (approx. $22.00) for a pot of tea and a slice of toast. Our advice would be to save money and book a 3 or 4 star hotel, not the Athenaeum!
The Athenaeum is my favorite hotel in the world. The staff could not be friendlier- they are especially good with children. Location of the hotel is great. Rooms are spacious, especially the suites and apartments. The Athenaeum combines the best of a 5 star luxury hotel with a small boutique hotel. Even the gym is well thought out. They really go out of their way for you- never sending you to the standard tourist traps either. Details are everything. Even the room service, from Bullochs, is delicious. I've stayed in enough bad hotels to appreciate the gem that is the Athenaeum. For business or pleasure, it can't be beat.
I stayed at the Athenaeum over Thanksgiving, and found the staff to be absolutely charming. There was a welcoming cocktail reception on Wednesday, and I had the pleasure of meeting both the manager and assistant manager. The room was lovely and comfortable, and location was just perfect. I easily walked to just about everything I wanted to see -- Bond Street, Piccadilly Circus, Covent Garden, etc. I would definitely stay here again.
Excellent London Hotel Experience
This is the perfect London hotel. It has a great location on Piccadilly and is about 4 mins walk to regent street where the best shops are, it's very near to green park tube but because of the central location we didn't use the tube at all and walked everywhere. I have never come across nicer staff, they were charming polite and very professional. The hotel itself has a lovely lobby (the door men are wonderful) and the reception desk has a huge nowl of sweets and apples! We stayed in an executive twin room on the 4th floor which with a lovely bay window. it had lovely decor and had a great bang and oulsfen tv! Room service was reasonable for a 5 star hotel, we paid about 14 pounds for a burger and fries (delicious). We also dined in Bullouchs and had a pre theatre dinner for £ 18 for 2 courses, again lovely. I cannot say anything bad about this hotel, we were very happy with our choice and would definatley stay again. We got a great room rate on lastminute for £129 a night which we booked 2 nights before arrival. I also have to mention the lovely Jaguar they sent to pick us up from Heathrow airport and that was £45 inc vat which is a little bit cheaper than a taxi to central london. Stay there, it's great!
I really enjoyed my stay in this hotel. The exterior, as others have noted, is a little bland, but it's cozy and elegant once you enter the door to the reception. The only problem we had really had was that there was heavy construction going on near my room. Fortunately, after a few hours, the staff was able to move us to a room farther from the construction, and with a beautiful view of the park. After our initial problem, the staff was fine and helpful.
The gym is small, but it has everything you'd need for a workout on the road, with good cardio machines.
The location is unbeatable, right on the park. It's a nice walk to Covent Garden, Mayfair, etc. And I was lucky enough to get a good off-season price in February 2003 from Expedia.
I would definitely stay there again if I could get the same price.
I have stayed at this hotel several times this year primarily because of the location, which is convenient for early morning walks across the Park, theater evenings at the West End and shopping in Knightsbridge.
However, I have always found the service of this hotel to be very uneven -- so much so that I decided that my last stay in November would simply be my last.
I think the service is very uneven because this hotel is privately run rather than overseen by a professional firm, so the staff training is erratic. Those staff with a natural inclination to be of service to guests provide exceptional service. Meanwhile, those who do not see the need to provide this service are not trained to do so. For a finicky business traveller, this can be unnerving.
The best service at this hotel is provided by the room service, housekeeping and laundry, and porters. There are two concierge at this hotel and both of them are reasonably good although one concierge will try to make you do as much of your requests as he can push back to you, and the other talks too much instead of listening to what the guests really need and want.
The most unsatisfactory service is provided by reception, which again I believe is a fault of management rather than of the personnel themselves. My husband and I stayed here about four or five times over ten months, and each time for four or five days. Yet never was there a warm welcome, a hint of recognition or even an acknowledgement of regularity as a guest -- things you would expect from other good hotels who take care of regular guests almost to a fault, knowing how important this is to encourage guests to keep returning. The female reception staff in particular are very poorly trained to help, assist and welcome guests so the good-natured staff do it naturally but one or two of the others should either be trained further or not put in contact with guests.
Also, the lobby and exterior of this hotel is a put off.
There are some good things.
The location is excellent and accessible.
The rooms are satisfactory by London standards and some of them are decorated very nicely.
Bullock's, the hotel restaurant, offers very good meals at great value -- especially for lunch and pre-theater. I also enjoy their breakfast buffets which are complete, of good quality and with variety.
The spa and gym is small but very nicely done, so it is a treat to spend some time here after a long flight. The South African therapists here are also very good and very friendly -- highly recommended.
So all in all it is a pity that the erratic service does not encourage one to return. I did not feel this was a home away from home, but rather a hotel away from home.
My home away from home!
I positively adore this hotel. While the facade can be a bit off-putting in its rather bland "modern" way, once you walk through the door, you are treated to a marvelous experience. From the doorman to reception, to the superb concierge service, this hotel knows how to make a guest feel welcome and important.
I prefer the rooms with a parkview (not on the upper most floor however, as these rooms do not have the bay window). I have also stayed in the one bedroom apartments. These are located on the quiet little side street next to the hotel. Traditionally and completely furnished (right down to laundry soap for the washer!) they are roomy and extremely comfortable.
I musn't forget to mention the whiskey bar located off the lobby with an extremely large selection of single malts, or the restaurant, which offers a pre-theatre dinner that is quite reasonably priced.
If you are arriving from the states after taking an overnight flight and find that your room is not ready yet at that early hour, have a seat on the cushy sofas in the lounge, order yourself some tea and pastries and relax. I have never had to wait more than and hour and filled the time reading the newspaper and sipping my tea.
So, if you are looking for a comfortable hotel with great service and a great location, this is the one I would recommend.
While this is not where I like to stay on my nickel, it was a fabulous place on the company's! The furnishings were modern, but very comfortable -- large, firm (but not too firm) beds, lovely bathrooms, a kitchenette (!!) with microwave and refrigerator that allowed me to have a quick breakfast or lunch at take-out prices, immediate access to the major parks (along with a jogging map!), etc., etc. The location was central (especially if you like to shop at Fortnum's, eat at the Ritz, ...) and convenient to two different underground stations. Definitely a super place if you can get a great deal or travel on someone else's $$$.
TripAdvisor Reviews Athenaeum Hotel & Apartments London
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