The Abbey Hotel

Abbey Rd, Malvern, Worcestershire, England, WR14 3ET, United Kingdom | 3 star hotel
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This 3 star hotel, located on Abbey Rd, Malvern, is near Wookey Hole Old Penny Pier Arcade, The Old House, Wookey Hole Victorian Paper Mill, and Old Kennels Farm.
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    Historical Traveler Reviews The Abbey Hotel Malvern

    A Noisy Hotel


    The Abbey looks a great hotel from the outside, and my room was very nice as it was in the old part of the building. However, this hotel seems to care more for the party and function goer rather than its own residents as on both nights of my stay there was a function right next to my bedroom until 1am, with thumping diso base sounds.

    Breakfast was OK, but it was mass catering with a buffet left out for quite a while rather than being cooked to order. It also took a long time to get a drink at the bar in the evening - not because it was crowded, but because the staff were busy doing other things and apologised that they could not interrupt what they were doing to serve me, but that someone else would be along in a minute.

    Reception staff were friendly and helpful, even looking things up for me in the local newspaper.

    Malvern itself is a lovely town, and well worth a visit, but you would in my opinion do better staying elsewhere.

    Lovely surprise


    Stayed here to attend a friend's 60th birthday party. Reception was efficient but not terribly friendly. As a single traveller I was expecting a poky little room somewhere but, no, I was put in an enormous well-equipped room, complete with king-size bed, huge bathroom and wonderful view to the hills - felt I could reach out of the window and touch them. The food at dinner was standard mass catering, OK but not exceptional but breakfast next morning was wonderful - we were in the Garden Room off the main restaurant, with a magnificent view of the Abbey through the creeper-clad windows. Plus the pealing of the bells! Expected my bill to be well over 100, perhaps nearer 200 with single supplement, but no, it was 50 - excellent value.

    Relaxing & Peaceful but for the Malvern Abbey Clock!!


    Having read some of the bad reviews AFTER booking I was a little worried about this hotel. I was pleasantly surprised. We requested a quiet location and we got that. A view would have been nice but you can't have everything. Peace and quiet is much more important. If we wanted a view we could walk or sit somewhere else. We were at the foot of the Malvern Hills after all.

    The bathroom was very clean, which is always a bonus. The bedroom area was small but adequate and again very clean.

    The location was good for walking to the hills and close on hand for the small town. Anyone wanting chinese or Indian food - there are restaurants in the town a stones throw from the hotel.

    I was a bit disappointed that most of the town is 'dry' until 5pm when the hotel bars open.

    If you want a pub crawl or just a pleaseant rest by the River Severn go to Little Malvern, there the pubs are on top of each other and they're open prior to 5pm.

    All in all a very pleasant stay in room 110.

    Be warned - You are right next to Malvern Abbey and the clock chimes every half hour 24/7. Nice when you hear it in the daytime but I kept waking in the night to it!!! If you're a light sleeper take your ear plugs!!

    Location Location!


    Arrival: Access to car park via multiple coaches a little difficult so needed to walk from rear of hotel with bags to reception Up hill!- but that's Malvern!). Reception: Bland and professional but not warm! Room: The hotel (original section) has a wonderful setting, however the 50/60's concrete, steel framed window extension wants knocking down and starting again- guess which room I was in! None the less it was simple but dated. Meals - Very good and entertaining with eccentric waiters although a little slow. Bar busy with all sorts going on! from weddings to business meetings to loud oversees visitors! The G&T was however welcome and nibbles at the bar varied and tasty. Lovely views from the bar through the ivy clad leaded windows over the Worcestershire plain.

    My Wonderful Wedding Day


    My husband and I chose the Abbey Hotel in Malvern as our wedding venue because it was convenient (we live in Malvern ourselves) cost effective (we had our room for the night for free) and our organiser was helpful and friendly. We never regretted it one bit. The whole 3 days we were there everything was perfect. The staff were very attentive and looked after our guests beautifully, they made it feel very special, and everything we had planned before the day went like clockwork, I didn't have to worry about a thing. I could just go ahead and enjoy the day.

    The gardens outside were the perfect setting for my photographs, the rooms were spacious and very clean, and the hotel were very accommodating given that we got married on a Thursday, not the most popular of days to choose to get married. The staff all even gathered at the bottom of the stairs when I came down the stairs to go to the ceremony and wished me good luck!

    I would recommend the Abbey to anyone who is looking for good value, beautiful surroundings, and friendly staff on their wedding day.

    Superb location


    This hotel seems to have mixed reviews. I suppose it depends on what you are looking for. We stayed recently over a weekend and were very happy. Room in the original wing of hotel had a spectacular view and the creeper clad walls and windows gave it a very nice ambience.

    The room was a little tired in places - bathroom shower hose, marked furniture. However breakfasts were hot and plentiful and the hotel is superbly located in the heart of Malvern with a large car park.

    If you are looking for a special romantic break then choose somewhere else as despite the pretty exterior there is some updating needed. On the other hand if you want a relaxed weekend with generally comfortable rooms and a nice ambience and value for money then I would recommend this place and would definitely stay again

    Hotel with a big heart


    In the heart of England you'll find Malvern and in the heart of Malvern you'll find the Abbey - a great hotel with a big heart - comfortable and convenient and, above all, staffed by a team of people for whom nothing seems too much trouble - always a friendly welcome. We keep going back - it's a great place to relax - old fashioned standards but with all the creature comforts you'd expect. Convenient for everywhere and everything - brilliant.

    Picture book exterior and old world charm


    Stayed at the Abbey recently to do some walking on the Malvern Hills.

    It's ideal - following directions given by the pleasant receptionist I was virtually straight out of the front door and heading for the hills!

    The ivy-clad exterior of the old building is beautiful and with the hills to one side and the Priory to the other, it's hard to imagine a more pleasant location. My room, in the old building, was comfortable and spacious with an individual feel you don't get in a lot of the modern 'plastic' hotels these days. Breakfast was hot, plentiful and the service was fast and cheerful. I like to try local eating houses when I go walking (of which there are plenty in Malvern) so didn't use the restaurant in the evening, but the room service menu nearly tempted me for supper! I'll definitely stay there again.

    Absolutely terrible!


    Well enough said, we walked out!! We had booked into this hotel for Dinner Bed and Breakfast after seeing its web page. It was to be a special break and I had asked for one of the best rooms, can't remember if they call it superior or executive but it was neither. The bedding was torn and the room was small, cramped and looked out over roof tops - I had been promised a 'spectacular view'! and the bathroom was to say the least dated. When we arrived we were told we could not eat in the restaurant until at least 9pm because a coach party was in and when the receptionist phoned the restaurant manager to book us in it was very apparent he was not pleased, she asked if we would be prepared to eat in our room. We phoned a hotel we had stayed in before The Evesham Hotel (very highly recommended) and walked out of the Abbey. I suggest you don't even bother booking in!

    Lovely exterior, but any charm vanishes when you walk in the door


    First the pluses: the old stone-and-ivy exterior is attractive and the location is fine, being right in the center of Malvern adjacent to the Priory. And the hot "English Breakfast" is good by continental standards, though it never changes so for multi-day stays get used to having the exact same thing each morning. Now the minuses: most everything else. I've stayed at the Abbey several times this year and each time has been a disappointment. The rooms are small and worn, and every room I've stayed in had at least one thing not working (the TV, the phone, the heater, etc.). The service is uniformly indifferent at best. Simple services like wake-up calls are a failure: on one recent trip, I received my wake-up call on exactly one of the five mornings I requested it. If special events (parties, etc.) are being held at the hotel, be prepared to hear them in your room all evening as any kind of soundproofing is non-existent. All in all, I've stayed at worse hotels, but for the price you should be able to do a lot better than the Abbey.

    TripAdvisor Reviews The Abbey Hotel Malvern

    4.00 of 5 stars Excellent

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