The Wyndham Midtown 45
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TravelPod Member ReviewsThe Wyndham Midtown 45 New York City
This timeshare property used to be The Alex Hotel! Great location!!! Will hopefully return one day when it's become a truly Gold Crown Resort!!!!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Vi boede på The Alex Hotel. Det var en fantastisk oplevelse. Hotellet ligger perfekt i Midtown tæt på alt, og ikke lang fra det meste :-) Vi var meget overrasket over hvor stort vores værelse var. Stort badeværelse med badekar og fjernsyn. I vores stue var det et stort bord, med en masse skuffer, et skrivebord med endnu flere skuffer samt et makeup spejl. Ved siden af dette et stort fladskærm tv med underholdningscenter (radio, dvd osv.) Ligeledes en stor sofa ved vinduet. Vi boede på 8'ende etage
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Wyndham Midtown 45 New York City
Stayed here when we needed an emergency overnight stay in the city. We got a standard room on a lower floor. Agreed, the room is very spacious and comfortable. I wished for another chair (there was a large space next to the bed that would perfectly fit more seating) and brighter lighting, but the dimness I suppose is part of the "modernity."
Good stuff: the flat-screen TVs (inclu. in bath), DVD and CD players were an excellent amenity. The bed is the most comfortable ever. Ordered room service which arrived promptly and with friendly service. Overall, the staff is very responsive, which lead me into the:
Not-so-good-stuff: this particular standard room's Achilles heel was most definitely the bath. First, the shower apparatus (European-style coil) had to be replaced entirely when we realized it wasn't working. As noted the staff took care of this immediately.
However, the actual shower creates a huge flood in the bathroom, as the shower area is basically only separated by a small metal divider on the floor (it's not sunken and has no doors, etc). The shower is so powerful that the water pools and goes out into the rest of the bathroom. The mat was sopping wet. This was evidently not the first time either as we could see water damage on the tiled floor, a "water line", exactly where the flood usually extends to each time the shower is used.
Our stay also coincided with the first very hot day in NYC (mid 90s with equal humidity) and I was surprised to find that the hallway (4th floor) was not air conditioned. The AC in general is not very powerful in the room either.
Also, we could tell someone had been smoking in the room previously but as the hotel was fully booked we could not change our room. Also the staff's reaction was, "well, we have all non-smoking rooms." Well, judging by the amount of cigarette butts outside the windowsill, someone's been puffing away. It is possible to open the window so the previous occupant(s) felt free to smoke in the room and it definitely left an odor. Not pleasant if you are non-smokers as we are.
For business travelers, note the Alex does not have express check-out. I'd be very careful (as always) to check the bill, too--we were erroneously charged for a movie we did not order and had to correct the bill. We also noted that because the hotel is on a (thankfully) quiet side street off Third Avenue, it was a long wait for cabs on a Thursday morning around 10am.
It's too bad these things marred the experience, because otherwise this hotel has potential.
Mostly good - cautiously positive
I stayed at The Alex in a Studio suite for 6 nights from May 22nd. The good points: superbly comfortable bed, which for me is the ultimate decider in whether I return to a hotel or not; overall design of the room - as others have said, nothing to fault here; the shower - great rain spray with good amenities; technology - I like flat screen TVs and fast broadband connections. The bad points: very spotty housekeeping - bathroom half cleaned, toothbrush glass left unwashed. Towels replaced, bath-mat not. Why only half do a room? Major drama when a laundry bag I'd left at 8.30 am containing suit needed for the following day had not been picked up when I got back at 8.30pm. In fairness to the staff, when I pointed out what had happened, they immediately took the suit out of the hotel, had it cleaned, and back in my wardrobe when I got back from dinner at 11.30 pm, and did not charge for the dry cleaning. Minor niggle: broadband was generally good, but there's no mention of a charge until you check out, and find that it costs $9.95 per day. Reasonable price, but why not explain that the service is not free? I would probably go back, as The Alex really does have potential.
Still needs work ( a recurring theme)
Just returned from a visit to NYC and the Alex, May 13-16/04. Like others, found the room and layout very spacious and comfortable, well lit and appointed, with plenty of storage, great linens and towels, and terrific bed. However, very wierd to find a fully equipped kitchen, but with no coffee maker, sharp knife, corkscrew or wineglasses -- asked for the latter, but they never arrived. Had a catastrophe with the safe in the room - the computer was "down" trapping our valuables and passports. They had to remove it, and crowbar it open! This was after no housekeeping in the room when we returned at 6:00 pm, having left the room at 10:00! Staff seemed a bit bewildered by our concerns/complaints. However, finished off our stay with a nice light dinner in the very pretty restaurant. We might give the Aex a second chance, but echo the same comments about the shower, elevator, and why two tv's when a coffemaker would be so much more useful..... great location and some amenities, but the deficiencies really need to be corrected.
Rooms are nice but.....stayed here in mid-April for four nights in a junior suite. The room was on the top floor and very quiet and looked great upon checkin...however, it was quite warm in the room and a call down to the front desk informed us that the air conditioning did not work and would not work until two days later...in truth it never worked the entire time we were there....Also, the shower has a nice rain showerhead, which would be great except the water pressure was so low that it trickled out of the head....three calls to the front desk to get it fixed were never able to accomplish the feat...
So, to recap, nice room, but quite warm wtihout air conditioning. Nice shower, but useless because of no water pressure.
No one who worked for the hotel seemed to have a clue about any problems or getting anything fixed....
The front desk personnel were a bit surly and indifferent, but the doormen were all very accommodating even to the point of going down to the corner to hail a cab (since cabs rarely go by the front door of the hotel)
Nice hotel but skip the restaurant!
I stayed at the Alex for 4 nights last month, despite reading some bad reviews beforehand, I was still looking forward to it. Overall, it was a pleasant stay, the staff were friendly and the location was convenient without being too noisy. The size of the room was fine, and the bed was big and comfortable, with nice sheets and pillows to match.
However, there are a few minor problems, e.g. the toilet flusher was probably the loudest I have encountered... and the hardest to push! I couldn't use 1 hand to flush, but both hands... and I was woken up a few times at night because I could hear people flushing the toilets in our neighbouring rooms!! The shower switch was a bit difficult to use too. Another problem was the noise in the corridoor... some mornings, I could hear people chatting or cleaners vacuuming outside, which was quite annoying. Perhaps their doors/ walls are too thin?!! However, the biggest disappointment was the restaurant, Riingo!! I booked days in advance because I knew it was very popular, but when I arrived with my friends, we were told that our table wasn't ready yet and we should wait for awhile. After 1 bottle of wine later, we were still not seated, and some people who arrived later got seated before us because they started screaming at the staff! We tried to reason with the staff politely, but they kept saying it wasn't their fault and just walked away without even apologising. After 40 mins, we decided to ask for the manager, but he too didn't give us an explanation nor apology, so we asked if it was possible to at least get some complimentary drinks. The manager stared at us and said 'I don't like to be told what to do, I could have given you guys more, but now I am not going to.' All of our jaws dropped and we couldn't believe what we heard!! We tried to stay calm and we reasoned with him for another few minutes until he finally agreed. However, 10 mins later, we were still waiting for our table and our check for the drinks arrived... obviously the manager didn't want to give us the complimentary drinks. We were very angry at this point and we had to ask for him again, but again he was very rude and took the check from us angrily. My friends and I have been to hundreds of restaurants in NYC and Michelin-starred restaurants abroad, but we were never treated so badly before. We weren't so concerned over the complimentary drinks, we were just shocked that none of the staff apologised for making us wait 50 mins in total (even with a reservation), and their bad/ rude attitude was simply unheard of!
Although we agreed that the food was quite good, we definitely would not recommend it to anyone simply because of the horrible service.
Perhaps we should have ordered in-room service instead of being treated like dirt in the restaurant!
Excellent rooms, service needs work
The good: The 1 bedroom suite was phenomenal. I really can't explain how nice the room was. It has a very european feel. The linens and towels were all Frette and were fantastic. The living room furniture, while beautiful, was not comfortable at all. And the bathroom, WOW!
I've decided I want mine to look like that. The shower is a bit tricky, as noted in another review. The kitchen was all white and worked well.
The feel of the place is off the charts.
The bad: When I checked in, they told me that I had cancelled my reservation that morning. I said I had not contacted the hotel, but the desk guy insisted that I had cancelled. So after a few minutes of looking at his computer and telling me there were no rooms left, the manager came over and found one for me. They are still constructing some of the hotel rooms, and you can tell that the staff is still a bit confused or overwhelmed. The health club floor was covered in construction debris. But the most annoying thing was the real lack of service, especially charging $300+/night. Granted, as soon as I called with certain problems, they corrected them quickly, but at that price, (and I got a special rate), they really should find the problems before the guest does. Houskeeping was spotty too. One day they didn't take the old towels or resupply the bath products. The restaurant (Riingo) was terrible for brunch. I had french toast, hash browns, coffee and juice, my friend had an omlette, bacon, coffee and juice. They were all of decent quality, but nothing outstanding. The bill came to $64. You do the math.
overall: If you are a low maintenance person who doesn't need a lot of service, I highly recommend this place. It really is stunning. I really don't see how they will be able to charge the full rate with the service they provide though. ($700/night for a 1 BR suite?!?!)
Foo Foo Fahh Fahh
On paper, this is a wonderful hotel. The location is pretty good - midtown, east side, about two blocks from the U.N. The hotel, located on 45th near 3rd Ave., is very unassuming from the outside. We were greeted by a "bouncer like" gentleman on the outside who blocked my entrance and said......"is there something I can help you with?" I chuckled to myself and wondered......."do I look like a vagrant, or...is this just a celebrity movie premiere that I'm crashing?". Nevertheless, I managed to get past the guard and check in. The lobby has a beautiful open fireplace and the staff were very warm and accommodating. We were able to check in even at 930AM! The elevator though was a piece of work. I stepped in and pressed my floor. The elevator went no where. I soon learned that the elevator is one of several techno wiz gadgets in this hotel. You have to program your floor outside of the elevator before stepping in. There's a lot of fancy schmancy, "oh brother, get a life" gunk at this hotel. The rooms are quite large by NY standards and very modern/futuristic in appearance. Again.....a lot of future wiz techno looking stuff as opposed to comfort and warmth in the rooms. The plasma TV is great, and there's a small plasma TV in the bathroom! Cool! owever........there are no less than 4 (yes 4...) converter gadgets in the rooms. Oh brother!! One for the TV in the bathroom, one for the TV in the bedroom, one for the CD player and one for the DVD player! Yikes! I'm pretty technologically competent, but things got screwed up and we needed to call for someone to fix the TV and show us how it worked!! (the first time in my life I needed someone to explain a TV set to me!!). The shower is completely bizarre. I have figured out how to use a shower in every hotel in every city in the world, until the Hotel Alex. In every shower in the world, you turn on the water and then you pull the little knob to start the shower...right? Well.....not here. You have to pull the little knob........hold it......and while holding it, THEN turn on the water!!!!!! Oh my god. Once again, needed an engineer to come up and explain it. Please note........I am VERY technical!! This hotel is just too foo foo fahh fahh, gadget, gizmo, wiz-ko......The beds in the rooms are SUPER comfortable......heaven. Only one problem.........I'm 6ft, 3 and my legs hung out the end of the bed by about 6 inches. So....if you're taller than 5'10", you may have a problem. All in all this hotel is a fine hotel, that just takes some adjusting to. It will DEFINITELY appeal to the movie/entertainment industry personnel, who get into that "foo foo, fahh fahh" type of establishment. There is fancy (which I love) and then there is pretentious (which the Hotel Alex is). They're trying way to hard here..............lighten up.........get rid of about two TV converters.......allow people to push a button on the elevator to go to their room...........and get on with it.
Not ready for prime time
What a nightmare! This hotel was still under construction (would have been helpfull if told). Arrived at 3 pm, could not check in till 1 AM!
No heat in the lobby, restaurant was not completed, no organization, poorly run. I will not go into all the boring details, but save yourself the problems and do not stay here. The rooms are nicely furnished with plasma screen tv,s and cd players, and the beds were very comfortable. I would stay here when the hotel is completed, but I don't think it is worth the price.
Not ready for business
The hotel has potential, it just was not ready for business. We chose it because of the 24-hour room service. The restaurant was not even open!! Not even a coffeemaker in the room. The rooms are beautiful, but not finished. We were missing the showerhead, though it was immediately fixed, other problems were not. The housekeeping was shoddy at best, none of the toileteries restocked, none of the bath towels restocked and turn-down unpredictable and unnoticeable (bed not made, towels not replaced...). The electronics were great, but a simple instruction sheet would have saved us a lot of time fiddling with the CD player and the TV to figure out how they work. The staff were very very pleasant and helpful. I believe, when the hotel is ready, it will be one of the best in NYC. They just have a way to go :). Thomas and Nadia, thanks for all your help!!
Not ready for business
I stayed in this hotel early December. It was recently completed and opened for business way too early. There was construction debris everywhere, no heat, they forgot to clean our room after the first night, and their much trumpeted restaurant was not open.
I'm sure that this will someday be a nice hotel. However, the management's willingness to provide such unbelievably shoddy service, for very high prices, will prevent me from ever staying there again.
TripAdvisor Reviews The Wyndham Midtown 45 New York City
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