The Westin Washington, D.C. City Center
How has this hotel rated in the past?
- Room service
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews The Westin Washington, D.C. City Center Washington DC
Good hotel in great location
I stayed at the Westin City Center for two nights. It has been fully refurbished up to Westin standards--athough a little minor painting, etc was will going on as it converts from being a Wyndom. The location is great and I found the staff very helpful. I stay at Westins all the time and the concierge and staff were more responsive. than what I have experienced at other hotels Its a great location for business in downtown DC.
Magnífico alojamiento rápido
Hicimos un vuelo nocturno y solo necesitábamos un lugar para hacer una siesta y asearnos. Las camas eran muy confortables y las toallas eran afelpadas y suaves. El hotel nos cobró la tarifa diaria para aparcar nuestro coche. Habitación de un buen tamaño. Nuestra habitación estaba en el piso superior. Tenía un balcón mirando al atrio y también una vista bonita desde la ventana del frente. Solo quisiese que nos hubiéramos quedado más tiempo.
Great Quick Stay
We had an overnight flight and just needed a place to take a nap and clean up. The beds were very comfortable and the towels were fluffy and soft. The hotel only charged us for a day rate to park our car. Nice size room. Our room was on the top floor with a balcony overlooking the atrium and a nice view from the front window as well. Only wished we would have stayed longer.
Perfect for what we needed
Perfect location and price for what we needed. Six blocks from the White House and Monuments, two blocks from the Metro, four block from Adams Morgan. Avis Rental Car center three blocks away, and a starbucks on every surrounding corner! Hotel was typical of all Westins - comfortable, clean, stylish, great bed. Concierge was very helpful also.
Perfecto para nuestras necesidades
Ubicación perfecta para nuestras necesidades. A seis cuadras de la Casa Blanca y los monumentos, dos del metro y cuatro de Adams Morgan. La agencia de alquiler de Vehículos Avis está a tres cuadras, ¡y hay un Starbucks en cada esquina circundante! El hotel es un Westin típico - confortable, limpio, de estilo, con una cama óptima. El conserje también era óptimo.
Great Location and Staff -- Horrible Hidden Expenses
The Westin Hotel on 1400 M Street, is in a great location, however I encountered many issues as soon as we got there on Friday May 25th, 2007. We got to the hotel, received our room keys and went to our room. There was only 1 bed, when I specifically requested 2 double beds since there were 2 adults, and 2 kids. When we returned to the front desk with all of our luggage, we were given another room. We went back up the elevator to this new room, the room had 2 double beds -- however it was already OCCUPIED!, how embarrassing! I told my husband and the kids to stay on the floor while I went down to get yet another room, I received another key on a different floor, opened the door and once again only 1 bed, in a tiny room. I returned back to the front desk, and was told that they had no more rooms with double beds, and if it would be ok for the kids to sleep on 1 rollaway cot (the kids are 10 and 11) Since it didn't seem like I had a choice, I said OK, while the front desk agent went to check to see if there were any rollaways, another agent/manager was helping some other people with rooms with 2 beds and I asked her if she could help us, and she did. I finally ended up with a room with 2 double beds.
The room was comfy, however, they did not have a expeller fan in the bathroom so it was always steamy after you took your showers. There is also no phone book, no travel guides that I have found in most hotels which tell you about the area, the bottled water that is provided is NOT FREE! costs you $5.00, I didn't touch the coffee or any of the snacks in the refrigerator either. They only provide 3 towels and you have to call service express to get more. When we returned to the hotel on Saturday after sightseeing our room door was left open. The concierge on the first night was helpful in directing us to Stan's to get something to eat, Vermont and L street, however on the second night the concierge agent that was available had no clue about restaurants in the area, they did not even have a listing of restaurants. When we checked out on Sunday, they charged us $110.00 for parking, $35/day -- including Sunday even though we checked out at 12:00pm . The breakfast buffet is outrageous, $18/adult, and $9/child. On the plus side the staff was pleasant and friendly but the hotel will not be my choice to book next time in DC.
The problems started right from the beginning. For starters, this hotel is now a "Westin". Got no advance warning of this change, and ended up wasting time trying to get to the correct hotel.
At the front desk, the receptionist complained about 'my assigned room being blocked out', yet gave me a key to the room. Upon entering the room, I got a big shock to find another person already in there! Back at the front desk, it took almost an hour to set things right and get a new room.
During check out, the simple task of getting separate bills for my roommate and myself took more than half hour. Upon departure, I thought all my problems with this hotel were behind me.
No, the problems continue! Now I find that the hotel has charged my credit card an extra $500.00, the origin of which the hotel has no clue of. Now I am trying to resolve this, and I am told that this may take more than a month!
The hotel is stingy with towels, complimentary toiletries and in-room coffee. Also, expect to shell out money for internet access. The room had only a few lamps, some with burnt-out bulbs.
On the positive side, the room was clean, and the bed was great.
The staff are patient and try to get the problems resolved, but I guess they are overwhelmed.
Overall, not worth the daily rate of $240.
Good, Renovations almost complete
Formerly the Wyndham: 4/24-25 & renovations were still ongoing in small section of lobby & some of the room floors, but not too noisy or distracting; rest of hotel was complete & very nice. We stayed 2 nts in double/double room that was just completed. Room was lovely with great view of Thomas Circle & both churches. Great beds but room was a bit cramped with 2 beds, chair, ottoman & side table plus desk/TV/bar along opposite wall. Updated standard bathroom with new granite counter with rack shelves underneath for convenient storage (nice feature). King rooms had better layout & more open space due to having only one bed. Good location (5 blocks up from White House) & convenient to public transportation. Concierge, Lynn Jason, knows her stuff & is very helpful. Staff service at all levels was wonderful. On site restaurant is average for this type hotel, which means it was good but not outstanding, with the exception being the breakfast buffet, which had a large selection & was very good (came with room).
Minus: room lighting not great for in-bed reading & the desk lamp was not a good task light.
Note: Very few rooms have good exterior views so ask for 6th flr up, try 634-633-635 - same #'s on 7, 8, 9th floors)
Plus: new beds, cool TV's, nicely decorated rooms & lobby, great staff, & good location for both business & touring.
TripAdvisor Reviews The Westin Washington, D.C. City Center Washington DC
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