FANTASTIC HOTEL

Stayed here for 6 nights over the New Year Period 04/05. Hotel was fantastic, spotless, welcoming and with excellent service. The reason I say excellent service is no thanks to British Airways managing to lose our luggage (in total for 5 days)!

Having endured many conversations with lost luggage at BA to no avail, and losing countless hours of our holiday in our previous destination Singapore buying essentials when we arrived at the Sydney The Westin we were fed up with the non appearance of our luggage and time it was taking to locate it. The Conscierge service at the Westin was fantastic, they took over the role of trying to locate our lost baggage and continued to ring and chase the airlines to find out what was happening with the luggage.

As they took all the hassle away from us, it meant we could enjoy the fantastic sights of Sydney. The conscierge guys were so helpful, they looked genuinely pleased for us when our luggage finally turned up 5 days after leaving it in the 'care' of BA.

This hotel is worth its money, and is exceptional. The rooms are superb and the beds heavenly, it really is a great base for exploring Sydney and the poplular destinations like the Rocks, Darling Harbour, Sydney Harbour and is just a short walk from everything you need. As for the airline I travelled on to get there, well thats another story!!

Service was very poor

I stayed here when it first opened. If you drive, the car will be parked by a valet at another carpark away from the hotel. I had made the mistake of leaving my shopping in the boot and when the car was brought back the next morning by the hotel valet, the shopping bags were gone. I remember the incident to this day, in large part, because the hotel had been distinctly unhelpful in the matter. We had to call the police, make a report and eventually, claimed against our travel insurance. It was not a pleasant stay at all.

Up to Expectations

Excellent Hotel in the heart of financial district (for someone going there on business). Was upgraded to a executive floor room which is very comfortable. All in all, a relaxing stay in an efficiently run top notch hotel.

Worthy of Destination Status

Examplary hotel in all respects. The hotel was built around a revered landmark in Sydney, the old central post office. Westin decided to preserve the landmark intact and built an extraordinary, obsenely expensive, vast, glassed-ceilinged atrium that links the historic building with the new one. Rather that looking like one of those cliche, tired Hyatt-style atriums, the one at the Westin works beautifully in accentuating the grand old building while incorporating an elegant modern style. Even if you don't decide to stay here, you definitely should put this hotel as one of the must-see sights of the city. The urban plaza in front of the hotel, Martin Place, is one of the main urban gathering points in the city, and the location is central to most of Sidney's tourist sites.

The Tower rooms are a knock out. Huge, and with very large windows overlooking parts of the city. The bathroom is a work of art...I am not kidding. The bathtub has a glass wall that overlooks the bedroom and the sunlight, or, you can lower the electronic scrim and have total privacy. There is a separate, high tech glass shower that I wish was in my house. The beds are wonderfully comfortable. Service is sublime all around. The numerous restaurants are all terrific. And, there is a great business center -- although you may not need it since there is internet access in the room either via TV or by plugging in your laptop. I cannot imagine a better stay in Sydney than at the Westin Martin Place.

My favorite hotel in Sydney

This is my favorite hotel in Sydney. The beds are so comfortable, the bathroom is sensational and service is great. The location is good for shopping and if staying on business. I have stayed in both Tower and Heritage rooms and both are good. I recommend this hotel to all my friends travelling to Sydney.

Magnificent Hotel! And Great Price

Stayed there about two years ago on a business trip. Very hip, contemporary lobby area. My room was on the tower side, which I believe was newer. The room was gorgeous...probably one of the best room I have ever stayed! The bathroom was very cool and I just wanted to take it home! Very roomy work desk with basic business supplies (staplers, clips, pens, notes, etc) which made my business very conducive. All of this value for about US$130!

Location was also very convenient. Right by the train station and also shopping/dining areas near by.

The only downer was the way they organized the check-out counter. They weren't very efficient and organized about it and I ended up waiting much longer than some other people who came later than me.

Overall, I would give this hotel 5-star!

Heavenly hotel.

We arrived at this chic downtown hotel after a long flight from Canada. Arriving early in the morning, we were pleasantly surprised that we were able to check in immediately. No fuss. Very professional front desk.

We had a tower room with a view of the clock tower. The room was superb. Well designed with great storage and living space. The heavenly beds and showers were great.

The hotel restaurant was expensive and underwhelming but Sydney has great dining choices elsewhere.

The hotel is well situated; close to the Rocks and Circular Quay as well as the Sydney Aquarium and Darling Harbour.

We will stay there again.

Being Sick at the Best Hotel

I'm from the US and when your in another country and you become ill the first thing you need is help. I received immediate attention from the security at the Westin in Sydney in my hotel room along with paramedics. They stayed with me to assess my situation and suggested I needed more help from the Sydney hospital. I was taken to the hospital by ambulance and my friend who was out sight seeing did not know of the problems that I was experiencing. While I was being treated at the hospital the Princess Cruise staff immediately approched my friend with the information that I was being seen. Not only did they inform her but they brought her over to the hospital and stayed until I could be seen. My most warmest thanks goes to them all. The accomodations were not only breathtaking but the service goes above and beyond when in a crisis. Never be in doubt when staying at the Westin. I only hope that the US will respond in the same manner as I received in Sydney.

A perfect hotel at a perfect price.

We chose the Westin for the Sydney leg of our honeymoon after reading some good reviews online. We were not disappointed. We opted for a room in the modern Tower rather than the period-style Heritage rooms in the older part of the building. The hotel was absolutely perfect. Flawless (and I mean flawless) service, a luxurious, contemporary-style room and all at a great price. I cannot find a single fault with the Westin. You may not have a view of the Opera House, but let's face it, how long are you going to spend sitting in your room looking out the window? The lower rates more than make up for this, in my opinion. As it was our honeymoon, a relative had kindly paid for an upgrade to the 'Executive package' which includes complimentary Continental breakfast, use of the Executive lounge (newspapers, TV, pre-dinner drinks etc) and other benefits. The rack rate for this upgrade is 66 AUSD per night but I think discounts are available, so you might want to consider it. We also tried the hotel's non-complimentary breakfast buffet which was very impressive too. Try the eggs royale!

The Westin also has the advantage of having some great restaurants in its basement floor, so you don't have to travel very far to find a good place to eat (we actually found the CBD area of Sydney a little short of places to have dinner at night so this was a bonus). The basement bar/dining area is buzzing on a Friday night, quieter at the weekends.

All in all, I would give the Westin a perfect 10 out of 10.

Fantastic hotel at great price

We spent our wedding night here in Nov 2002 after checking out the Hyatt, Meridien, and Sheraton on Park and Quay Grand first hand. Without doubt the best rooms are at the Westin with the proviso you like cream. We stayed in the Tower Block where the rooms are modern and I think nicer than the more expensive Heritage rooms. WE got upgraded to a superior room and paid A$295. The bath room is great - glass window through to the main room - can watch TV in the tub. Bottle of champers and chocolate on arrival and a high floor so got a pretty good view. This is a really world class hotel at a great price. It does not have the views of the Quay Grand, or Hyatt or a couple of others but the rooms are definitely superior. All of the others are very nice hotels. The Meridien has a more consistent room style than the Sheraton which has a great bathroom (though not in line with the bedroom style). The Hyatt has the best view, whilst the Quay is well kitted out with kitchen etc but does not have the same quality feel. Service at the Westin was pretty much faultless and breakfast was great. Only criticism is the public areas which lack a bit of intimacy - the Sheraton is the best for that on their mezzanine floor.