The Westin San Jose
How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Swimming pool
- Fitness/Health center
- Wheelchair accessibility
- Free parking
Photos of The Westin San Jose
Historical Traveler Reviews BEST WESTERN Lake Cumberland Inn Monticello
A Bloody Rip Off
This was the first hotel we stayed at coming out of San Francisco and we arrived at about 1 am to a deserted downtown San Jose that looked like a ghost town. The evidence of the construction (daytime) occuring at the intersection was quite disturbing as there was nowhere to drive the car, nor to park in front of the hotel. I asked the valet where we park and if we could park ourselves and he looked at me and said, "I park it." Oh well, $10 down the drain as a tip for him doing nothing and another $35 just to park the car in some far away bunker lot that looked unsafe. I wondered how we would unload our luggage with the situation and the lone valet said nothing. I grabbed about 8 suitcases and bags, which was disorganized and sloppy, I probably dropped all my clean socks on the greasy pavement but there was no other way. Finally, after putting all our stuff on some wobbly cart, we entered the hotel.
The hotel itself was built in the 1920's and it was said that it was remodeled, because in the 70's it had hit rock bottom as a "welfare hotel". The rude clerk at the desk did not express any sympathy or warmth and we took the elevator up to our room. It was a badly decorated room and very cold too. We went to sleep with a bad heating unit that clunked all night long. When I awoke, I took a shower and was nearly burnt because of the changes in the temp and then after touring the building, there were hardly any people there, we decided to eat at the Il Furgonrio restaurant but were disappointed that it had been closed due to the fact that no one was eating there. Where was everyone? The fitness room looked like a Stalag 13 exercise room, located in the basement. Everything was creepy in the building, namely the emptiness and lack of people. We only stayed there one night but it was a complete rip off as there were no extra amenties for the excessive and absurd price of $165!!! plus parking!!! If you are in the area, stay at a Motel 6, because its just the same, a night in the sack.
A journey back through time...
I go away on business trips all the time this time I got a room at the Sainte Claire for a week.
Walking through the doors, you are transported back in time to the 1920's with the beautiful decor, grand hall lobby, and brass elevators.
The staff behind the desk was nothing but helpful when I asked questions about what there was to do in the city or where certain places were located.
The only setback was the walls in the rooms are paper thin. I could hear my neighbors TV and they were not even playing it very loud.
I ordered room service and it came within 20 minutes! That in my book is AMAZING! The food in the Italian restaurant in the lobby is HORRIBLE! DO NOT EAT THERE! It is overpriced and when I got my dinner it was cold in the middle and scorching on the outside. I sent it back and it took 10 minutes for it to come back to me (Lord knows what they did to it in the kitchen) Plus ordering hot chocolate and a scone in the morning there will set you back $6.00! McDonalds is up the road and it is cheaper (and the food is better believe it or not)
This is definately a retreat for lovers or for those people looking for the perfect place for a second honeymoon (even though San Jose there is NOTHING to do in the city, so rent a car) but not for the business traveler.
Would I go back there??? Maybe for a night or two but not another week.
Charming all in all but...
Over all our stay at the hyatt was quite charming. The historical atmosphere was quit nice and the service was great, save for a few front desk clerks. Upon check in we were welcomed by a very nice black man. That's all that was nice, his skills as a front desk clerk were some what lacking. Upon check in we some snags...3 or 4. When he asked( who i assume was his supervisor) she responded with a blank stare and said "yaaa" quite a bit, that didnt exactly put me at ease, after about 30min trying to figure out the problem we headed up to our rooms. The bellmen were really friendly and very helpfull. Other then the two baffons that checked us in the rest of the front desk clerks seemed to know how to do their jobs. The rooms on the other hand were not up to the same standards as was (most) the hotel staff. Broken light at the door, the ac didnt work and then when it did we had some leakage. The bathrooms were ok except the leaky pipes. The walls were way to thin and you can hear everything that goes on in the other rooms and i mean everything !! from people having sex to babys crying their heads off.
If the hyatt were to sprus up their rooms a tad, the stay would have been excellent. One suggestion though, mabye they should train their front desk clerks in how to properly check people in (the dyamic duo ) and how to talk to guest. If taken in to consideration by managment (not the one that COULDNT help me) the i would surley return for future stays at the wonderful hyatt sainte claire.
Do not stay at the Hyatt Saint Claire
I attended a convention in San Jose (at another hotel) and stayed at the Sainte Claire. I had booked through Expedia and the hotel clerk couldn't find my reservation. That isn't so bad and stuff happens. It was that night when I went to bed that bad stuff started to happen. I went to sleep early (still on Eastern time) and woke up a few hours later with a feeling of something biting my legs. I got up turn on the lights but couldn't see anything. Figured I was dreaming laid down again and felt these little bites again. This time I got up pulled the sheets off and checked the mattress. There was a thick (down?) pad on top of the mattress that looked to be stained with what looked like blood and stuff I couldn't imagine or want too. I told the staff about the biting and dirty mattress the next morning as asked it to be cleaned and changed. It wasn't. Should have complained more but didn't.
Emailed Hyatt when I got home and heard from their people who said that they would talk to the hotel manager and I have not heard anything since. Don't stay here or at least in room 533.
A Different Drummer
After pre-paying for a room, I saw some terrible reviews of the St.
Claire, so I had come concerns about our stay. We were pleasantly surprised. The hotel is "historic," which often merely means "old." Here it meant charming. If you're looking for chrome and glass, this is not your hotel. The room reminded me of a European hotel. It was very large with two double beds, a table and chairs, a desk, bureau, walk-in closet with louvered doors, and sufficent room to easily accommodate a rollaway bed. The feather beds were nice and fluffy. The bathroom had a lovely small ceiling mural that reflected in the mirror over the basin.
The hotel's sitting room off the foyer had a clubby feel to it. There were some glitches: a loose electrical outlet, a bathroom faucet that needed adjusting, a chipped bathroom door, poor lighting for putting on makeup in the bathroom. More attention to detail could make this place great. We had a very nice stay here, and would stay again.
Having had one event here 10 years ago, I knew that the public rooms were beautiful and the food from Il Fornaio quite good, but I had not stayed here at the time.This past weekend I stayed in this little gem of a hotel. The staff were friendly and very attentive, despite a busy wedding and graduation schedule. Our room, while small by today's standards, was beautifully furnished and decorated. It's smaller size lent it a very intimate and romantic feel, which was further enhanced by the lovely ceiling in the bathroom painted with clouds and butterflies. Breakfast in Il Fornaio, the hotel's restaurant, was good, though not excellent.There are some detractions to the hotel. You can hear sounds from the next rooms, though we only heard a baby crying and nothing else. They were understaffed, which meant we waited too long for someone to take care of the air conditioning problem (it finally came on by itself 40 minutes after we turned it on) and a long wait for the valet to bring the car up. However, after the initial AC problem, it worked fine, and we just called for our car to be brought up earlier than we really needed it so it was always waiting for us.Despite the detractions, we would definitely stay at this hotel. It's charm and warmth make up for any of the minor issues.
Overpriced and shabby
No soundproofing at all---can easily hear neighbors' TV, their arguments, etc. Shower abruptly switches from hot to cold water and back without warning. Rooms small for the price, bed mattresses sag, and heating/cooling was erratic. Shower tub was chipped and slippery---need rubber stripping on bottom for safety. Carpeting and fixtures worn and need replacement. And local phone calls are $1 each! All in all, a pretentious, overpriced dump. Never again!
I recently stayed at this hotel with 2 family members, I was embarrassed to say the least.. First of all, there was NO parking in front of the hotel, just the very busy STREET.. I had to drop off my sister across the street to go and find out where the heck to park and how to get all our luggage to the hotel?? We were planning on staying 5 days!
After 35 minutes of circling the blocks, one way streets, etc - we finally double parked.. Then.. there was NO VALET! The person at the front desk made about 3 calls, then disappeared and then a valet showed up.. There was only 1 person at the front desk and he was very confused about the reservations, etc.. Finally we get to our rooms on the 4th floor - the valet mentioned the hotel was built in 1926 and that the 3rd and 6th floor were HAUNTED!! (LOVELY) - luckily we were on the fourth, I thought to myself..
Anyways, we get in the room and I could not believe how old, dirty and low class the hotel was - I have been in a better motel 6 about 10 years ago!!!! We looked at the bed and there was this big lump, we pulled back the covers and there was a double sized featherbed on a King sized BED! NOT TO MENTION IT HAD a HUGE RED STAIN under the bottom!! DISGUSTING!! AFter 6 phone calls and 1 hour of our time -we wanted to go to sleep... We finally gave up on getting another cover and we went to bed.. ONLY to find out you could hear everything through the walls - neighbors talking, laughing, tv, etc.. Then it was freezing, we turned on the heater - NO HEATER! Needless to say, we checked out the next morning - after eating at the IL FORNAIO (runny eggs, no toast - poor service) and will NEVER come back to the hotel AGAIN... I would recommend the Fairmont in San Jose to thouse that expect good service, cleanliness and CLASS!!
A Wonderful Hyatt Stay in San Jose
I was pleasantly surprised with my visit to the Hyatt Sainte Claire. Why a lot of hotels today are so impersonal, this hotel has a very friendly staff in addition to a beautiful historic hotel.
I was told that this hotel dates back to 1926. They had several historical items that were on display.
They have a large room in the lobby area that is about 20 feet tall. This room is made of antique wood and has a handpainted ceiling.
I found the bedrooms to be very nicely done. The information in the room says that it is all residential style furniture that was bought in Italy. My bathroom has a handpainted ceiling. I was told that this is the case in all of their rooms. It is something that I have never seen in any other hotel. My bathroom also had a nice teak wood counter in the bathroom around the sink area. In addition, the pictures in the room were much more appealing that the standard pictures that are in most hotels that I have stayed in. The hotel directory noted that they were of a large rustic ranch somewhere south of the hotel.
The staff was very friendly and helped me find some great places to go while I was in town.
I also tried their restaurant. It is part of the Il Fornaio chain. Their food was very good and the breakfast waiter that I had was very friendly also.
While there is some construction going on in downtown San Jose, it did not inconvenience me at all.
Ever time in the past that I had tried to book the Hyatt they were sold out, I was glad to see that I was able to get in this time. I will definitely be returning there when I go back to San Jose.
Quaint but not quite.
Quaint hotel. Nice staff but no soundproofing in rooms. Could easily hear other guests. Construction starts early across from Hotel. Rooms small. Bathroom nice. No place to sit in lobby.
Will not return.
TripAdvisor Reviews BEST WESTERN Lake Cumberland Inn Monticello
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