The Westin Houston Downtown
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Historical Traveler Reviews The Westin Houston Downtown
Great location, horrible customer service
The hotel is nice and the location is great, but the customer service is far from acceptable. We paid 250.00/night for an executive level room and there was a dirty towel left in the shower. The service at the restaurant was extremely slow and we were basically told at check in to not bother with room service because it would be well over an hour for the food to arrive. My impression is that they feel that since the hotel location is so good they do not need to worry about customer service. I will not be returning to this hotel.
Great Service, Outstanding Hotel, Go Astros!
From the moment we drove up to the front door, the service was incredible. The bellmen, the valet men, the front desk people were all very helpful and attentive to every detail. They have a courtesy van that will take you anywhere downtown. They took us to the Rockets/Mavs playoff game. They took me to CVS to get milk for my 2 year old. They picked us up from the basketball game. The hotel is directly across from the Minute Maid Ballpark. It's great to be able to walk back after a game to the comfort of your room within minutes. They offer Vic and Anthony's Steakhouse for in room dining from 5pm-10pm. Their food is awesome! Having a 2 year old, it's a lot easier to eat in the room. We love fine dining and we were able to get both at The Inn at the Ballpark. You can also order from the cafe on the first floor for fantastic sandwiches, salads, soups and entrees. All I can say is we had a first class experience at a great price from Expedia.com. If you are an Astros Fan and want a weekend full of Astro Excitement then this is the place to stay. Also, make sure you get club seats (200 level) in Minute Maid Park. Their club is second to none when it comes to baseball parks. Have Fun and Go Astros!
I had a great stay
I stayed at the Inn at the Ballpark to see the Astros and the Cubs with my wife.We have not stayed at a nicer hotel in the Houston area.The staff was great and the location could not have been bettter.
The place to stay to see a game!
My girlfriend and I stayed at the Inn at the Ballpark for one night in August of 2004, ($99 for a Sunday night stay). The only reason we were in Houston that night was to see the Astros play that day. If you are in town to see a game, this is a great place to stay. It is right across the street from Minute Maid Park, a 30 second walk. The room was very nice, and the bed was very comfortable. We also ate at Vic & Anthonys which is a steakhouse affiliated and right next door to the hotel. The food was very good, but expensive. The only problem we encountered, was that we couldn't get an early check-in, I would expect this to be the case whenever the Astros have a home game.
Great hotel, disappointing experience
This hotel is beautiful, rich decor and great rooms. I am not a baseball fan and was very pleased with the appearance of the hotel.
Overall, the service was good, but only if you don't need anything in particular. We stayed in this hotel the weekend of a major sporting event in Houston. We requested late check out when we made the reservation, and we were told they would request it. Upon check-in they stated that there was no possibility for late check out at the hotel due to an expected influx of business travelers the next day. The next morning I asked about late check-out again, and they said no, because all of their late check out slots had been filled that morning. I told her this was not what I had been told the day before, and expressed my frustration. She did offer to extend our stay by 1 hour, but at this point I was ready to leave.
My husband (along with a number of other hotel guests participating in the sporting event) requested an early breakfast, and they said they would 'try' to get there early. They did open early (30 minutes after they had said), but with (very) limited service.
We requested a crib (when I made the reservation and at check-in) but it never arrived. All extras cost extra, $20 per night for valet only parking and a hefty price for a modest breakfast. The valets left an ink mark on the interior of my car door from a pen they had in their hand while getting in/out of my car.
If you are a low maintenance business traveler, this is a great hotel. The entire time the staff was very professional. I would stay here if I was on business, but I would not bring my family again. This hotel clearly will not go the extra mile to meet their customer's needs.
Really liked this hotel. I am not so into baseball but was with a client who was and although it was baseball-themed, it was not over the top or too masculine. The room was spacious and there was not a lot of noise from outside the hotel or from the bar.
Will never, EVER, stay at the Inn
I reserved a room in this hotel in June 2004 for a conference that I was attending in September 2004. After my calling the hotel on several occasions thereafter comfirming my reservations, less than a week prior to my visit to Houston, the hotel calls to tell me that the hotel is overbooked and they can no longer accomodate my previous reservations. The management team was very rude and unprofessional in explaining to me my limited number of options. This whole ordeal was managed very poorly and it is a horrible reflection on the hotel for them to just give my previously arranged reservations to someone else. That shows me that they do not value me as a customer! If I am ever to return to the Houston area, I will never make plans to stay at the Inn at the Ballpark due to the unprofessionalism of the staff!
Loved this hotel - it's beautiful
My 10 year old son and I stayed here when we went to see an Astros game. Very beautiful hotel, extremely "baseball-themed", but in a classy way. Everyone was very nice, room service was quick. We didn't want to leave!
We stayed at the inn during the Cubs and Astros series. The rooms were super and so was the service along with the food and the atmosphere. I have stayed at quite a few 5 star hotels and this was up there with the best of them! We will stay there for now on!
We'll Be Back!
We stayed at Inn at the Ballpark after an Astros' game. It couldn't be more convenient to Minute Maid Park (right across the street) or a more inviting place to stay. Nice, warm colors and comfortable furniture in the lobby/bar area. Smoking is only allowed at the bar itself, so non-smokers can enjoy a drink in the relaxing park-like setting away from any offending smoke. The room itself was also quite nice and comfortable. The ceiling fan is a nice touch. The entrance and bathroom flooring looked like hardwood. Double sinks in the bathroom; there was both a glass shower and a shower/tub combo. The only problems were (1) the shower head was too low for most average sized persons and (2) the air conditioner made noises that our sound soother couldn't drown out, so we were awakened during the night. If we had stayed more than one night, we would have requested something try to be done about the A/C noise. Overall a great hotel experience!
TripAdvisor Reviews The Westin Houston Downtown
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