The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, Ohio, 44114, United States | 4 star hotel
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This 4 star hotel, located on 777 St. Clair Avenue NE, Cleveland, is near Terminal Tower, The Flats, Old Stone Church, and Cleveland Police Historical Society, Inc. & Museum.
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    TravelPod Member ReviewsThe Westin Cleveland Downtown

    Reviewed by krissica

    Worst Hotel Ever

    Reviewed Jun 21, 2011
    by (17 reviews) , United States Flag of United States

    There were cigarette burns as well as water marks all over the common area carpets as well as the guest rooms. The parking structure is extremely old, unsafe, unsecured, and is fallen apart, plus it is extremely hard to manuever through.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Westin Cleveland Downtown

    So So...


    Clean & nice room. In the heart of a very empty downtown. Across a very pathetic empty mall in which the only vendors were a few eateries in the food court + an Ann Taylor! Do not go to the hotel's restaurant (forgot the name but there's only 1). Bad service and worst Caesar Salad I've ever had. Next to Lake Erie though.



    For the price, it was perfect. Close to the Convention Center and the warehouse district! Could walk anywhere. Staff was pleasant, the gentleman helping me with check-in was wonderful. There was an issue with parking but they resolved it promply. The rooms were clean and room service was prompt... would stay again.

    Great nfl weekend


    Easy check in on Saturday. I was in town to watch the Browns-Eagles game and the location could not have been better both for the game and the nightlife. The room was tastefully decorated, clean, and comfortable, and the staff was very pleasant and accomodating. I would definitely stay here again. I can't wait to "go back to Cleveland!"

    Dissapointing Hotel Stay


    I am a part of the Sheraton Rewards program and assumed that just like most Sheratons I stay at for work or for vacations, I would get at least a pretty good room and a decent deal.

    I went to the Centre Hotel for a conference and was hugely dissapointed in the quality of the rooms. In the bathrooms, the fixtures for the sink and the bathtub were coming off or out of the walls and for a sweet sleeper bed I was not very impressed. The elevators were old and multiple people I knew (including myself) routinely got stuck in the elevators. I ended up switching hotels midway through my stay and was much happier at the Hyatt in downtown Cleveland.

    The only good thing I can say about the Sheraton was that the service was pretty good, but nothing could make up for the bad condition of the hotel.

    Unprofessional staf; varying quality rooms


    Being a Starwood Platinum member, I requested a corner room, facing the lake on a higher floor. Instead I was offered an alongated room, that looked horrible. This was the third time I stayed at the hotel, and I knew that some rooms are nicer. I requested another room at the reception, and as I was being served, the phone rang, so that front desk person started answering the phones while I waited. In the end I was offered a suite, however, no help for my suitcases, or any assitance with the directions. Stay away, better deals and superior service at Ritz Carlton and Rennaisance can be found.

    Nice room and location


    Gotta great rate through hotwire for only $42.00. The room was regulary about $139.00. The room itself was very nice.Very spacious with 2 huge beds that were some of the most comfortable I've ever slept in. Super clean, tons of cable channels, and a large bathroom.Check in was a breeze and all hotel personnel were very courteous.The location is right smack downtown close to everything and parking is only 15 bucks a day. The hotel room service was super high though with just average quality. They mixed up 2 breakfast orders and it tasted averaged at best. The bill would,ve come to $37.00 but because of the mix up they only charged us for only 1 order. I was in Cleveland for just 1 day to see the Rock and Roll Hall of fame which is a must visit. I highly recommend this hotel but not at the regular $139.00. Get it through Hotwire. Want a secret! If you go to the Hall of Fame on Wed., Its only 5 bucks after 6pm compared to 20 bucks beforehand.

    Loved the Sheraton, loved the city


    We stayed at the Sheraton Cleveland City Centre over the Fourth of July weekend. What a great time! I had read several reviews of this hotel and some were less than favorable. I should know by now that I shouldn't rely on bad reviews from websites. I should wait to form my own opinion.

    We arrived in Cleveland around 12:30 on Friday afternoon, went to see if we could check into our room early, and found the lobby absolutely packed with foreign tourists checking in for a conference. I thought we'd have to wait forever for the lines to go down but were pleasantly surprised at how efficient and friendly the staff was to all of us. Even though several of the guests spoke limited English, no communication problems were evident. When we reached the desk, I asked for an upper floor with a nice view of the lake. My request was met even though the woman who was checking us in knew we had booked the room through a travel auction site and had paid a fraction of the normal price for it.

    The room was very clean and neat and the bed was incredible. I left a note for the housekeeping staff, asking for an extra packet of coffee and was given plenty of extra coffee and condiments.

    When we got the itemized statement on the morning of our check out, there was an incorrect charge for room service. I went to the front desk, explained the problem and after I was politely asked a few questions, the charge was taken off the bill. We were definitely pleased with the hotel and the staff and have booked again in September.

    We love Cleveland and can barely wait to get back there.

    Wonderful stay..very comfortable!


    My husband and I stayed at the Sheraton downtown for a "romantic weekend away from the kids". It was so nice! I had booked online and got a GREAT RATE!!! From the first time I spoke to the hotel until the time we left they were very professional and courteous....(not something you always find here in cleveland.)

    When we checked in it was very quick and the front desk staff was friendly and helpfull. When we got up to our room, it was nice but had an unappealing odor (like the toilet needed cleaned) so we went down and expressed our concern and wa immediately given another room. This room was bigger and had no problems what so ever.

    I am a very "picky" traveler and cleanliness is of upmost importance to me. I had absolutely no complaints about our room. It was very clean and modern. The rest of the restaurant was acceptable although the main hallways could use a little better cleaning (fingerprints and carpet stains).

    The best part of the whole stay is THE BEDS!!! OMG I cannot express to you enough how comfortable the beds are. You simply don't want to get out of them! I will prefer Sheratons from now on simply for that reason alone.

    We had breakfast at the hotel restaurant Pimento's and have to admit that it was less than appetizing. My husband had pancakes that were HUGE in order but the taste was rather bland. I had scrambled eggs with hashbrowns and bacon. The eggs tasted fake and the hashbrowns were inedible. The food seemed like reheated frozen food. So in that respect I would suggest going elsewhere for breakfast at least.

    There is so much to do here in Cleveland. If you come I definitely suggest you stay at the City Centre!

    Good sized rooms, comfortable beds, good location


    Upon check-in I asked for a high floor with a view of Lake Erie--they said room wasn't ready yet, but they blocked it for me. When I returned and was given my room I was a little disappointed with the view--some buildings were partially blocking view (although the room itself was fine). I returned to front desk and they kindly gave me a room with a better view (a club level room with updated furniture--very nice). Room was a little larger than most hotel rooms, was nicely decorated, and had a very comfortable bed (pillow-top, very thick down comforter, both feather and synthetic pillows), and had a leather-like chair and ottoman. Room service was good and reasonably priced. Location is good--it's downtown, but is a few blocks away from the area where creepy people wander about at night and weekends. It's also an easy walk to the recommended Rock and Roll Hall of Fame. Secret Service people were in hotel getting ready for a fund raising event in a few days for President Bush reelection. I guess if it's good enough for the President, it should be good for most of us peons too.

    Nice place


    it was a nice place. i had a view of lake erie, the housekeeping staff spoke english

    TripAdvisor Reviews The Westin Cleveland Downtown

    4.50 of 5 stars Outstanding

    Travel Blogs from Cleveland

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    A travel blog entry by krissica on Jun 21, 2011

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    No Bacon on My Chelupa

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